ZipRecruiter

Log In

1

Ecommerce Customer Service Jobs (NOW HIRING)

Private Apparel Company

Be Seen First

E-Commerce Customer Service Representative

Torrance, CA · On-site

$16.90 - $20/hr

We are seeking an E-Commerce Customer Service Associate to join our team. You will be responsible for helping customers by providing product information and resolving order and technical issues in a ...

Smart LLC

E-commerce Merchandising Manager

Torrance, CA · Hybrid

$110K - $115K/yr

This role will report to the Director of Ecommerce and work closely with marketing, product, creative, inventory planning, operations, and customer service to improve conversion rate, revenue per ...

next page

Showing results 1-20

All JobsEcommerce Customer Service Jobs

Ecommerce Customer Service information

See salary details

$9

$18

$26

How much do ecommerce customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for ecommerce customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Ecommerce Customer Service job?

An Ecommerce Customer Service job involves assisting customers with inquiries, issues, and complaints related to online purchases. Responsibilities may include responding to emails, chats, and calls, processing returns or refunds, and providing product or order information. The role requires strong communication skills, problem-solving abilities, and knowledge of the company's products and policies to ensure a positive shopping experience.

What are some common challenges faced by Ecommerce Customer Service representatives, and how can they effectively handle them?

Ecommerce Customer Service representatives often face challenges such as resolving order discrepancies, handling shipping delays, and addressing product returns or refunds. To manage these issues successfully, it’s important to stay organized, communicate clearly with customers, and remain empathetic to their concerns while following company procedures. Many representatives rely on internal knowledge bases and escalation protocols to find quick solutions. By maintaining patience and a proactive attitude, you can turn difficult situations into positive customer experiences. Over time, handling these challenges builds valuable problem-solving skills and leads to greater career growth opportunities within the customer service field.

What are the key skills and qualifications needed to thrive in the Ecommerce Customer Service position, and why are they important?

To thrive as an Ecommerce Customer Service representative, you need strong communication skills, knowledge of online order processing, and a customer-focused attitude, typically paired with a high school diploma or equivalent. Experience with ecommerce platforms, CRM software, and ticketing systems like Zendesk or Salesforce is highly valuable. Patience, problem-solving abilities, and the ability to remain calm under pressure are standout soft skills in this role. These skills ensure positive customer experiences, efficient issue resolution, and support the company's online reputation and repeat business.

More about Ecommerce Customer Service jobs
What cities are hiring for Ecommerce Customer Service jobs? Cities with the most Ecommerce Customer Service job openings:
What are the most commonly searched types of Ecommerce Customer Service jobs? The most popular types of Ecommerce Customer Service jobs are:
What states have the most Ecommerce Customer Service jobs? States with the most job openings for Ecommerce Customer Service jobs include:
What job categories do people searching Ecommerce Customer Service jobs look for? The top searched job categories for Ecommerce Customer Service jobs are:
Ecommerce Customer Service jobs near you
Infographic showing various Ecommerce Customer Service job openings in the United States as of May 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

E-Commerce Customer Service Representative

Private Apparel Company

Torrance, CA • On-site

$16.90 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

We are seeking an E-Commerce Customer Service Associate to join our team. You will be responsible for helping customers by providing product information and resolving order and technical issues in a timely manner. This is a hands-on, customer-focused role ideal for someone early in their career with 1 - 3 years experience. Bilingual (English/Spanish) a plus. Fluent in Spanish. The company is located in Torrance, CA.


Responsibilities:

  • Responding to incoming customer service inquiries in a timely and thoughtful manner
  • Maintaining a positive, empathetic and professional attitude towards customers at all times
  • Working between different systems to enter, pull and access customer data
  • Keeping detailed records of customer interactions, transactions, comments and complaints
  • Comfortable working with computers and web-based systems
  • Ability to multi-task, prioritize and extreme attention to detail
  • Answer incoming telephone calls to handle service requests from consumers, including information request, data entry, issue resolution requests, etc. and redirect inquiries as appropriate
  • Data entry of orders into ERP system
  • Outbound calling to customers to respond to inquiries
  • Resolve customer complaints
  • Bring unresolved customer issues to the Customer Service Manager
  • Issue return authorizations and credits when required and appropriate
  • Excellent written and verbal communication skills

​Qualifications:

  • Accuracy - Ability to perform work accurately and thoroughly.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Reliability - The trait of being dependable and trustworthy.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
  • Communication, Written - Ability to communicate in writing clearly and concisely.

Skills & Abilities:

  • Education : High School Graduate or General Education Degree (GED) required
  • Experience : One to three years of customer services experience in apparel industry preferred
  • Computer Skills: Computer proficient (Word, Excel, Adobe Reader); Computer ability will be utilized in use of ERP system, e-mail, etc.
  • Bilingual (English/Spanish) a plus. Fluent in Spanish.

Company Description

Dynamic apparel company!