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Ecommerce Customer Service Jobs (NOW HIRING)

Private Apparel Company

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E-Commerce Customer Service Representative

Torrance, CA · On-site

$16.90 - $20/hr

We are seeking an E-Commerce Customer Service Associate to join our team. You will be responsible for helping customers by providing product information and resolving order and technical issues in a ...

Smart LLC

E-commerce Merchandising Manager

Torrance, CA · Hybrid

$110K - $115K/yr

This role will report to the Director of Ecommerce and work closely with marketing, product, creative, inventory planning, operations, and customer service to improve conversion rate, revenue per ...

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How much do ecommerce customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for ecommerce customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Ecommerce Customer Service job?

An Ecommerce Customer Service job involves assisting customers with inquiries, issues, and complaints related to online purchases. Responsibilities may include responding to emails, chats, and calls, processing returns or refunds, and providing product or order information. The role requires strong communication skills, problem-solving abilities, and knowledge of the company's products and policies to ensure a positive shopping experience.

What are some common challenges faced by Ecommerce Customer Service representatives, and how can they effectively handle them?

Ecommerce Customer Service representatives often face challenges such as resolving order discrepancies, handling shipping delays, and addressing product returns or refunds. To manage these issues successfully, it’s important to stay organized, communicate clearly with customers, and remain empathetic to their concerns while following company procedures. Many representatives rely on internal knowledge bases and escalation protocols to find quick solutions. By maintaining patience and a proactive attitude, you can turn difficult situations into positive customer experiences. Over time, handling these challenges builds valuable problem-solving skills and leads to greater career growth opportunities within the customer service field.

What are the key skills and qualifications needed to thrive in the Ecommerce Customer Service position, and why are they important?

To thrive as an Ecommerce Customer Service representative, you need strong communication skills, knowledge of online order processing, and a customer-focused attitude, typically paired with a high school diploma or equivalent. Experience with ecommerce platforms, CRM software, and ticketing systems like Zendesk or Salesforce is highly valuable. Patience, problem-solving abilities, and the ability to remain calm under pressure are standout soft skills in this role. These skills ensure positive customer experiences, efficient issue resolution, and support the company's online reputation and repeat business.

More about Ecommerce Customer Service jobs
What cities are hiring for Ecommerce Customer Service jobs? Cities with the most Ecommerce Customer Service job openings:
What are the most commonly searched types of Ecommerce Customer Service jobs? The most popular types of Ecommerce Customer Service jobs are:
What states have the most Ecommerce Customer Service jobs? States with the most job openings for Ecommerce Customer Service jobs include:
What job categories do people searching Ecommerce Customer Service jobs look for? The top searched job categories for Ecommerce Customer Service jobs are:
Ecommerce Customer Service jobs near you
Infographic showing various Ecommerce Customer Service job openings in the United States as of May 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

E-Commerce Customer Service Representative

ASIA INTERNATIONAL, INC.

Santa Ana, CA • On-site

$20 - $22/hr

Other

Posted 4 days ago

Job description

Job duties and responsibilities include but are not limited to: 

  • Assist customers with questions regarding the website including product details, shipping, cooking instructions, etc.
  • Confirm orders that have been placed
  • Resolve any issues customers may experience with their package or product
  • Create and confirm shipping labels; resolve any FedEx delays
  • Respond to customer service emails, calls, and text messages
  • Input and update orders
  • Assist with marketing emails
  • Add new products to Shopify
  • Projects as assigned
  • Assisting manager with Marketing strategies as needed
  • Assist with launching new products
  • Social media postings
  • Respond to Google Reviews


Hours: Monday – Friday 7am – 3:30pm


Ideal candidate must have:

  • Excellent written and verbal communication skills
  • Excellent computer and technology platform skills
  • Resourceful, independent, and a problem solver
  • Outstanding attention to detail and accuracy
  • 1-2 years of experience in web management or E-Commerce support role
  • Must be detail oriented, well organized, and capable of working independently


Preferred Qualifications:

  • DropBox
  • Buffer
  • Omnisend
  • Shopify
  • Microsoft Office