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Ecommerce Customer Service Jobs (NOW HIRING)

Salomon

Customer Service Manager - eCommerce

Ogden, UT · Hybrid

Customer Service Manager - eCommerce REPORTS TO: Director, Customer Service BUSINESS AREA: Customer Service LOCATION: Ogden, Utah OVERVIEW We are seeking an eCommerce Customer Service Manager to lead ...

Private Apparel Company

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E-Commerce Customer Service Representative

Torrance, CA · On-site

$16.90 - $20/hr

We are seeking an E-Commerce Customer Service Associate to join our team. You will be responsible for helping customers by providing product information and resolving order and technical issues in a ...

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How much do ecommerce customer service jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for ecommerce customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the role of customer service in eCommerce?

In eCommerce, customer service professionals handle inquiries, resolve issues, and provide support to ensure a positive shopping experience. They communicate via chat, email, or phone, often using customer relationship management (CRM) tools, and play a key role in maintaining customer satisfaction and loyalty.

How much does Amazon pay for remote customer service?

Amazon's remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work flexible hours, with some positions offering additional benefits or performance incentives.

How much do you get paid in eCommerce?

Ecommerce customer service representatives typically earn between $12 and $20 per hour, with annual salaries ranging from approximately $25,000 to $45,000. Pay can vary based on experience, location, and the company's size, and some roles may include benefits or performance bonuses.

What is an Ecommerce Customer Service job?

An Ecommerce Customer Service job involves assisting customers with inquiries, issues, and complaints related to online purchases. Responsibilities may include responding to emails, chats, and calls, processing returns or refunds, and providing product or order information. The role requires strong communication skills, problem-solving abilities, and knowledge of the company's products and policies to ensure a positive shopping experience.

What are some common challenges faced by Ecommerce Customer Service representatives, and how can they effectively handle them?

Ecommerce Customer Service representatives often face challenges such as resolving order discrepancies, handling shipping delays, and addressing product returns or refunds. To manage these issues successfully, it’s important to stay organized, communicate clearly with customers, and remain empathetic to their concerns while following company procedures. Many representatives rely on internal knowledge bases and escalation protocols to find quick solutions. By maintaining patience and a proactive attitude, you can turn difficult situations into positive customer experiences. Over time, handling these challenges builds valuable problem-solving skills and leads to greater career growth opportunities within the customer service field.

What are the key skills and qualifications needed to thrive in the Ecommerce Customer Service position, and why are they important?

To thrive as an Ecommerce Customer Service representative, you need strong communication skills, knowledge of online order processing, and a customer-focused attitude, typically paired with a high school diploma or equivalent. Experience with ecommerce platforms, CRM software, and ticketing systems like Zendesk or Salesforce is highly valuable. Patience, problem-solving abilities, and the ability to remain calm under pressure are standout soft skills in this role. These skills ensure positive customer experiences, efficient issue resolution, and support the company's online reputation and repeat business.

What are the 4 types of e-commerce?

The four main types of e-commerce are Business-to-Consumer (B2C), Business-to-Business (B2B), Consumer-to-Consumer (C2C), and Business-to-Government (B2G). Ecommerce customer service roles often involve supporting these types by assisting customers, managing transactions, and resolving issues across online platforms. Understanding these categories helps customer service representatives better address client needs in various online shopping environments.
More about Ecommerce Customer Service jobs
What cities are hiring for Ecommerce Customer Service jobs? Cities with the most Ecommerce Customer Service job openings:
What are the most commonly searched types of Ecommerce Customer Service jobs? The most popular types of Ecommerce Customer Service jobs are:
What states have the most Ecommerce Customer Service jobs? States with the most job openings for Ecommerce Customer Service jobs include:
What job categories do people searching Ecommerce Customer Service jobs look for? The top searched job categories for Ecommerce Customer Service jobs are:
Ecommerce Customer Service jobs near you
Infographic showing various Ecommerce Customer Service job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 4% Full Time, 77% Part Time, and 15% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
eCommerce Customer Service Specialist

eCommerce Customer Service Specialist

Billy Reid, Inc

Florence, AL • On-site

$15.25 - $20.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Key responsibilities

  • Assist online customers via email, phone, and chat to answer questions or concerns in an informative and warm manner.

  • Effectively troubleshoot customer problems, identify root causes, and provide solutions to resolve complaints and concerns.

  • Build rapport with customers, actively listen to their needs, and strive to exceed their expectations.

Job description

Description:

THE BRAND

Billy Reid began designing over 20 years ago with the intention of creating clothes he would want to wear—pairing beautiful fabrics with impeccable construction. Founded with a deep sense of community and goodwill, the flagship store opened in Billy’s hometown of Florence, Alabama in 2005. Today, the ageless American brand maintains its commitment to thoughtfully crafted, timeless style for nearly every aspect of life.

Whether you’re shopping in one of our 15 shops across the country or browsing our e-commerce site, we want you to feel welcomed. We appreciate warm, talented, collaborative people to help grow our brand.


OUR CULTURE

  • Creative & collaborative
  • Fun, yet fast-paced
  • Belief in anything is possible
  • Every voice counts

THE OPPORTUNITY

The E-Commerce Customer Service Specialist will support the Customer Experience Manager. This individual will be responsible for providing exceptional customer support by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction through various communication channels, including phone, email, and live chat, while maintaining a positive and professional demeanor and demonstrating strong product knowledge. This individual should be customer-centric and devoted to creating an incredible shopping experience for our online customers.



ROLE RESPONSIBILITIES

  • Assist online customers via email, phone, and chat to answer any questions or concerns by being informative and warm
  • Effectively troubleshoot customer problems, identify root causes, and provide solutions to resolve complaints and concerns.
  • Build rapport with customers, actively listen to their needs, and strive to exceed their expectations.
  • Adaptability for each individual customer’s needs.
  • Ability to attentively listen to customer concerns and fully understand their needs.


WHAT WE OFFER

  • Paid time off
  • Medical, Dental, and Vision insurance
  • 401K Employer Match
  • Employee Discount

IF THIS SOUNDS LIKE YOU

If you are looking for an exciting opportunity, have commitment to quality and thrive off working with smart, creative people, send your resume to careers@billyreid.com.

Here at Billy Reid we believe a diverse workplace fosters creativity, is critical to the success of our company, and benefits our communities. We seek to recruit, hire, and promote based on the candidate or employee’s qualifications and merit. No regard will be given to race, religion, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability or any other characteristics protected by applicable law. We are committed to being an equal opportunity employer who provides a respectful workplace for all employees.

Requirements:

KEY COMPETENCIES

  • Excellent communication skills, both verbal and written
  • Self-motivated and high attention to detail
  • Knowledge of or willingness to learn RLM, Shopify, Gorgias and LOOP return platforms.
  • Eager to go above and beyond to complete fulfilment and service tasks

Apply