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Full Time Hybrid Customer Service Jobs (NOW HIRING)

SkySource Solutions

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Inbound Customer Service Agent (HYBRID)

Cleveland, OH · On-site

$20/hr

HYBRID Customer Service Center Representative Exclusive Opportunity Through SkySource Solutions & MetLife Legal Plans 40 Openings Available | Cleveland, OH | $20/Hour | Potential Temp-to-Hire August ...

General Placement Service

Commercial Lines CSR

Washington, PA · Hybrid

$41K - $56K/yr

... (CSR) . This full-time, hybrid role is ideal for someone who enjoys working with clients, values ... accuracy and organization, and has a strong background in commercial property and casualty ...

SkySource Solutions

Customer Service Rep

Cleveland, OH · On-site

$20/hr

HYBRID Customer Service Center Representative Exclusive Opportunity Through SkySource Solutions & MetLife Legal Plans 40 Openings Available | Cleveland, OH | $20/Hour | Potential Temp-to-Hire August ...

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Full Time Hybrid Customer Service information

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How much do full time hybrid customer service jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for full time hybrid customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Hybrid Customer Service Representative, and why are they important?

To thrive as a Full Time Hybrid Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience with customer support processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and remote collaboration tools is typically required. Excellent listening skills, patience, and adaptability help you stand out in addressing customer needs and navigating both in-person and virtual interactions. These skills and qualities are essential to ensure customer satisfaction, efficient issue resolution, and seamless service delivery across multiple channels.

What are the unique challenges and benefits of working in a hybrid customer service role compared to fully remote or in-office positions?

In a full-time hybrid customer service role, employees split their time between working in the office and working remotely. One challenge is adapting to two different work environments, which can require flexibility in communication and time management. However, this setup offers the benefit of face-to-face collaboration with teammates on in-office days while maintaining the convenience and autonomy of remote work. Hybrid roles often foster strong teamwork and allow for a better work-life balance, but success depends on staying organized and consistently communicating with both customers and colleagues.

What is the difference between Full Time Hybrid Customer Service vs Part Time Remote Customer Support?

AspectFull Time Hybrid Customer ServicePart Time Remote Customer Support
Work ScheduleTypically 40 hours/week, combining in-office and remote workLess than 30 hours/week, primarily remote
Work EnvironmentMix of in-office and remote settingsPrimarily remote, with minimal or no in-office presence
CredentialsCustomer service experience, communication skillsCustomer support experience, communication skills
Industry UsageCommon in retail, telecom, and service industriesCommon in tech, e-commerce, and service sectors

Full Time Hybrid Customer Service roles involve working both in-office and remotely, offering a balanced work environment and full-time hours. Part Time Remote Customer Support positions are primarily remote, with fewer hours, suitable for those seeking flexible schedules. Both roles require strong communication skills and customer service experience, but differ mainly in hours and work setting.

What is a Full Time Hybrid Customer Service job?

A Full Time Hybrid Customer Service job typically involves assisting customers with their inquiries, issues, or orders while working both remotely and on-site, depending on the employer’s requirements. Hybrid roles offer a mix of in-office days and work-from-home days, providing flexibility and adaptability. Responsibilities often include answering calls or emails, resolving complaints, processing orders, and providing information about products or services. This setup allows employees to enjoy the benefits of both remote work and in-person collaboration with their team.
More about Full Time Hybrid Customer Service jobs
What cities are hiring for Full Time Hybrid Customer Service jobs? Cities with the most Full Time Hybrid Customer Service job openings:
What are the most commonly searched types of Hybrid Customer Service jobs? The most popular types of Hybrid Customer Service jobs are:
What states have the most Full Time Hybrid Customer Service jobs? States with the most job openings for Full Time Hybrid Customer Service jobs include:
What job categories do people searching Full Time Hybrid Customer Service jobs look for? The top searched job categories for Full Time Hybrid Customer Service jobs are:
Full Time Hybrid Customer Service jobs near you
Infographic showing various Full Time Hybrid Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - Call Center (Veteran Care Liaison)

Xterra Health

Salem, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Salary: $17-$19 HR DOE

Customer Service Representative - Call Center (Veteran Care Liaison) | Xterra Health | Salem, OH (Hybrid)


About Xterra Health

Xterra Health is a veteran-focused healthcare consultation company based in Salem, Ohio. We help veterans navigate the VA disability claims process by connecting them with licensed medical providers who secure the medical evidence required to win their VA claim. Our team is mission-driven, and we're proud to be building a workforce that reflects the population we serve.


The Role

We're hiring a Customer Service Representative to join our call center team as a Veteran Care Liaison. You'll be the first voice a veteran hears when they reach out to us. This role handles inbound calls and customer inquiries, walks veterans through their options, coordinates scheduling with our medical providers, and makes sure no one falls through the cracks. This is a full time, hybrid customer service position based out of our Salem office, with phone and CRM work you can do independently once trained.


What You'll Do

  • Handle inbound calls and customer service inquiries from veterans and their families
  • Assess veteran needs and determine the right path forward
  • Schedule appointments and coordinate with our provider team
  • Document customer interactions accurately in our CRM
  • Conduct follow up outreach and ensure veterans feel supported throughout the process
  • Adhere to internal SOPs and compliance standards


What We're Looking For

  • 1+ years of call center, customer service, or customer facing experience
  • Strong phone etiquette, verbal communication, and active listening skills
  • Comfortable working independently in a remote or hybrid customer service environment
  • A veteran, military spouse, or someone with a personal connection to the military community is strongly preferred
  • Familiarity with the VA claims process, Microsoft Office, GHL, or Monday.com is a plus


Compensation and Benefits

  • Full time | Hybrid customer service role in Salem, Ohio
  • Competitive hourly rate
  • Medical, dental and vision eligible after 30 days
  • Accrual based PTO at 2.5 weeks per year
  • 401(k) with 100% match up to 4%, fully vested after 90 days


To Apply

Submit your resume to hr@xterrahealth.com or apply directly through Indeed. Learn more about what we do at xterrahealth.com.


Xterra Health is committed to building a team that reflects the veteran community we serve.