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Ecommerce Customer Service Remote Jobs in Washington

ForgeFit

Remote Customer Service Specialist

Washington, DC · On-site +1

$19.25 - $25.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Liveops

Remote Customer Service Agent

Falls Church, VA · Remote

$16.50 - $22.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Waldorf, MD · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Herndon, VA · Remote

$16 - $21.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Ashburn, VA · Remote

$15.75 - $21.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Leesburg, VA · Remote

$15.75 - $21/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Silver Spring, MD · Remote

$16 - $21.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Hyattsville, MD · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Annapolis, MD · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Columbia, MD · Remote

$15.50 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Gaithersburg, MD · Remote

$16.75 - $22.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

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Ecommerce Customer Service Remote information

What does an ecommerce customer service remote employee do?

An Ecommerce Customer Service Remote employee assists online shoppers by answering questions, resolving issues, and processing orders or returns—all from a remote location. They communicate with customers via email, chat, or phone to ensure a positive shopping experience. Their responsibilities may include tracking shipments, handling complaints, and providing product information. This role requires strong communication skills and the ability to multitask effectively while working independently.

What are the key skills and qualifications needed to thrive as an ecommerce customer service remote employee?

To thrive as an Ecommerce Customer Service Remote, you need strong communication skills, problem-solving abilities, and familiarity with online retail platforms, typically supported by a high school diploma or equivalent. Proficiency with CRM systems, helpdesk software, and order management tools is commonly required. Patience, empathy, and the ability to work independently help you stand out in this role. These skills ensure effective customer support, maintain brand reputation, and contribute to customer satisfaction in a competitive online marketplace.

What are some common challenges faced by remote ecommerce customer service employees, and how can they be managed?

Remote ecommerce customer service representatives often encounter challenges such as managing high volumes of inquiries, maintaining clear communication without in-person cues, and staying updated on rapidly changing product information. To manage these, it's important to develop strong organizational skills, leverage available communication tools, and participate in regular team meetings or trainings. Establishing a dedicated workspace and setting clear boundaries can also help maintain focus and productivity while working remotely.

What is the difference between Ecommerce Customer Service Remote vs Ecommerce Support Specialist?

AspectEcommerce Customer Service RemoteEcommerce Support Specialist
CredentialsBasic customer service skills, sometimes CRM software knowledgeCustomer service skills, technical troubleshooting knowledge
Work EnvironmentRemote, online communication platformsRemote or on-site, depending on company
Industry UsageCommon in online retail and marketplacesUsed in e-commerce platforms, online stores
Search & Comparison IntentHigh overlap, often searched interchangeablyRelated but more technical support focus

Both roles involve assisting online shoppers, but Ecommerce Customer Service Remote primarily handles customer inquiries and order issues, while Ecommerce Support Specialist may also troubleshoot technical problems. The roles often overlap in skills and work environment, making them closely related in the e-commerce industry.

What are popular job titles related to Ecommerce Customer Service Remote jobs in Washington?

For Ecommerce Customer Service Remote jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Ecommerce Customer Service Remote jobs in Washington look for?

The top searched job categories for Ecommerce Customer Service Remote jobs in Washington are:

What cities in Washington are hiring for Ecommerce Customer Service Remote jobs?

Cities in Washington with the most Ecommerce Customer Service Remote job openings:

Ecommerce Customer Service Remote jobs near you

FLEX Senior Director, Ecommerce Boutiques

Bethesda, MD • On-site, Remote

Marriott
Traveler Accommodation • 10K+ employees

6.4

Company rating: 6.4 out of 10

Based on 1,187 frontline employees who took The Breakroom Quiz

54th of 107 rated hotels

People enjoy working here

Recommended by students

Recommended by parents

Learn more about Marriottexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

This is a temporary position. 

The assignment duration is through March 26, 2027.

JOB SUMMARY

Marriott Bonvoy Boutiques, available at shop.marriott.com, extends the Marriott brand experience beyond the stay by offering curated products inspired by our hotels, destinations and lifestyle offerings. The FLEX Sr. Director, Ecommerce Boutiques will lead high-impact strategic initiatives designed to enhance the performance, sociability and overall customer experience of the commerce platform. 

Operating in a project-based capacity, this role will assess the current ecommerce ecosystem, identify opportunities to optimize digital capabilities, and develop recommendations that drive business growth, operational efficiency and customer engagement. The FLEX Senior Director will serve as the strategic liaison between business and technology teams, establishing priorities, translating business requirements into actionable roadmaps, and overseeing the delivery of key initiatives. 

This position will partner closely with Technology, Marketing, Merchandising, Operations, Finance and other cross- functional stakeholder to evaluate emerging opportunities, implement enhancements, and advance the long-term evolution of the Boutiques business. 

CANDIDATE PROFILE

Education and Experience Required

  • 4-year degree from an accredited university.
  • 10+ years of relevant professional experience in ecommerce product management, demonstrating progressive career growth.
  • Leadership experience driving ecommerce website development roadmaps, teams and solution architecture decision-making.
  • Working knowledge of ecommerce requirements and experience with platforms such as Salesforce, Shopify and integrated apps.
  • Versatile experience across diversified ecommerce channels such as website, Amazon, third party retailers, social media.
  • Experience with Adobe Marketing Cloud and/or Google Analytics.
  • Experience setting, achieving and reporting on customer engagement and conversion KPIs.

Education and Experience Preferred

  • A 4-degree in Computer Science or significant experience as a product manager leading ecommerce development and design teams.
  • Experience leading website ecommerce for home furnishings, luxury or gift industries.
  • Experience building organizational competencies and best practices in a start-up or high-growth ecommerce business. 
  • Team management and leadership experience.

CORE WORK ACTIVITIES 

  • Independently drive daily website and channel partner teams and agencies.
  • Lead and communicate the ecommerce development roadmap prioritization for business needs.
  • Lead identifying, testing and implementing user experience enhancements to support engagement and conversion.
  • Collaborate with marketing and merchandising to deliver on business goals, rigorously prioritize needs and communicate updates in a structured format.
  • Lead cross-functional collaboration with various technical teams and leaders.
  • Deliver platform support for merchandising operations, vendor management and, reporting and financial needs.
  • In partnership with marketing, drive the optimization of key pages and hero products.
  • Be the voice of cutting edge commerce functionality and the rapidly evolving ecommerce AI landscape.
  • Contribute to the overall strategy and leadership of the Retail business and communicate our objectives internally.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. 

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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