Remote General Motors Customer Service Jobs (NOW HIRING)

Job Description

Remote:This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position requires an employee tocover territory visits to dealerships in areoccurringfrequency.

The territory covers North Central TX Buick GMC Dealers (DFW, & surrounding areas). The selected candidate must live in territory or relocate to Dallas / Fort Worth or surrounding area. Relocation may be provided.

The Role

The Sales professional has territorial responsibility for the administration of the Sales and Service Agreements that exist between GM and its dealers. They often act as consultants to the dealers and work reciprocally with them on the development and implementation of their business plans. They may be involved in a variety of initiatives including: execution of marketing initiatives, customer retention, financial analysis, and training.

What You'll Do:

• Extreme ownership of District Revenue, Retention & Customer Experience

• Serve as a trusted advisor to dealership leadership

• Responsible for driving revenue growth, achieving KPIs and effective execution of all CCA programs, initiatives and related activities

• Expected to thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities/needs and GM performance goals

• Responsible for analyzing dealer's marketing and merchandising plans and provide effective recommendations to drive service lane traffic

• Responsible for creating and executing annual Business Plans and implementing effective countermeasures to mitigate headwinds

• Responsible for successfully addressing and resolving aftersales customer needs, including but not limited to: resolution of SPAC/CAC/TAC cases, goodwill/warranty/policy requests

• KPIs: SRT sales objective, NPS, Retention, STS Training, EV Training & Compliance

Your Skills & Abilities (Required Qualifications):

• Bachelor's Degree or Equivalent Experience

• 2+ years of experience leading, guiding and improving dealership fixed operations

• Proficient automotive industry knowledge and business acumen including service operations, warranty administration and customer experience

• Effective oral and written persuasive and informative communication skills

• Proficient knowledge of Dealership Service & Parts Operations:

  • Automotive Parts and Service Systems

  • Dealer Operating Report & Fixed Analysis Tools

  • Dealership profit department's structure and interconnectivity

  • Consultative Selling Skills

What Can Give You a Competitive Advantage (Preferred Qualifications)

• Successfully builds and maintains strong internal/external relationships

• Successfully Drives for Results & Drives Change Management

• Effectively demonstrates Informative and Persuasive communication skills

• Effectively works autonomously with strong Time Management & Prioritization Skills

• Effective With Timely Problem Solving

• Consistently Demonstrates Innovation and Creativity

• Consistently Demonstrates Initiative & Adaptability

• Strong Customer Orientation& Conflict Resolution

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer. The selected candidate will be required to travel at least 50% or more on a frequent basis. This job may be eligible for relocation benefits. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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