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How much do remote xerox customer service jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote xerox customer service in the United States is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.36 per hour, depending on experience, location, and employer.

What is a remote Xerox customer service representative?

Remote Xerox Customer Service jobs involve assisting Xerox customers with inquiries, troubleshooting, and support via phone, email, or chat, all from a home-based or remote location. Employees in these roles handle questions about Xerox products, help resolve technical or account issues, and provide general customer support. These positions require strong communication skills, problem-solving abilities, and familiarity with Xerox products or services. Remote work offers flexibility, but it also requires a reliable internet connection and a suitable workspace.

What skills and qualifications are needed to thrive as a remote Xerox customer service representative?

To thrive as a Remote Xerox Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, Xerox product knowledge, and proficiency with remote support tools are typically required. Patience, active listening, and adaptability help build rapport with customers and efficiently resolve their issues. These skills are vital to ensuring customer satisfaction, maintaining brand reputation, and effectively handling support requests in a remote environment.

How does working as a remote Xerox customer service representative differ from an in-office customer service role?

As a Remote Xerox Customer Service representative, your daily responsibilities closely mirror those of in-office staff, including handling customer inquiries, troubleshooting issues, and providing product support. However, remote work relies heavily on digital communication tools, such as chat, email, and virtual meetings, for team collaboration and training. You may face unique challenges like managing your own time efficiently and staying connected with colleagues across different locations. Regular check-ins with supervisors and virtual team huddles are common practices to maintain a supportive work environment and ensure you have access to needed resources.

What is the difference between Remote Xerox Customer Service vs Remote Help Desk Support?

AspectRemote Xerox Customer ServiceRemote Help Desk Support
CredentialsCustomer service experience, basic technical knowledgeTechnical certifications often preferred, such as CompTIA A+
Work EnvironmentHome office, call center, or remoteHome office, remote IT support
Industry UsagePrinting, imaging, and document solutionsIT, technology, and software support
Common Search/ComparisonCustomer service roles in printing industryTechnical support roles in IT industry

Remote Xerox Customer Service primarily focuses on assisting clients with Xerox products and services, emphasizing customer communication and problem resolution. Remote Help Desk Support involves troubleshooting technical issues related to software, hardware, and networks. While both roles are remote and require communication skills, Xerox customer service centers on product-specific support, whereas help desk roles are more technical and IT-oriented.

Does Remote Xerox Customer Service offer remote jobs?

Remote Xerox Customer Service positions are available as remote jobs, allowing employees to work from home. These roles typically involve customer support, troubleshooting, and using communication tools like phone and chat platforms. Candidates should have good communication skills and a reliable internet connection.
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Remote Xerox Customer Service jobs near you
Infographic showing various Remote Xerox Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,069 per year, or $20.2 per hour.

Global Customer Delivery & Success Manager - Remote

Xerox

Remote

Full-time

Posted 21 days ago

Xerox rating

7.3

Company rating: 7.3 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

105th of 159 rated electronics manufacturers

Job description

General Information
Country
United States
Date
Thursday, August 20, 2026
Working time
Full-time
Ref#
20040357
Job Level
Executive Manager
Job Type
Experienced
Seniority Level
Associate
Currency
USD - United States - US
The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Sales: Your actual On Target Earnings (OTE), which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location.
Description & Requirements
About Xerox Holdings Corporation
At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.
Job Summary:
This is a customer-facing role that is directly responsible for managing the delivery of contracted Managed Services and Solutions as defined in the Statement of Work (SOW) to Client's satisfaction. Duties include working within a Customer Focus Team (CFT) to define proposed services requirements, creation of Statement of Work, implementation of services, and manage the delivery of day-to-day operations of Post Implementation MPS Services and Solutions. The CDM/CSM is the single point of contact for the customer and is accountable to manage revenue and profit margin targets and identify and recommend business process and output related solutions for each client and is responsible to build a high- trust relationship with multiple levels within the Client environment. The CDM/CSM works in partnership with the Client, becoming a credible advisor on fleet and business optimization and sought as a key resource for resolution of unique or complex business problems.
Key Responsibilities:
  • Responsible for management and execution of a Managed Services Statement of Work for a single large account and/or multiple complex, medium/small accounts.
  • Proven ability to sell and position IT Solutions and Digital Transformation Solutions, aligning technology offerings with customer business objectives and driving revenue growth.
  • Strong consultative selling skills with experience identifying customer needs, developing value-based solutions, and managing complex sales opportunities.
  • Overall responsibility and management of the day-to-day operations such as install base accuracy, hardware orders, device change management, issue resolution, client training needs, consumables forecasts, client on-hand inventories, toner reconciliation, consumables, vendor management, normal business as usual activities and contract amendments.
  • Drive overall post-sales relationship with assigned accounts.
  • Partner with the project management team to drive success through initial deployment and contract set up through steady state customer account management.
  • Oversee customer lifecycle activities including monthly governance and customer satisfaction.
  • Monitor and report on services & maintenance performance metrics to fulfill contractual SLA requirements - utilize escalation when needed. Responsible to execute exceptional service delivery in such a manner Xerox experience 100% Client Retention
  • Lead regular strategic business reviews to communicate progress against agreed success plans, address and mitigate risks and present innovation solutions.
  • Develops and owns the Customer Output Strategy. Mapping value-added projects to your customer's output objectives. Gain alignment, prioritization, and commitment to these projects through Strategic/Quarterly Business Reviews.
  • Responsible for strategic account planning and identifying, forecasting growth and expansion opportunities.
  • Develop customer relationships and manage assigned accounts to result in continued revenue generation and high levels of customer satisfaction.
  • Develop and maintain relationships with decision makers key influencers in assigned accounts.
  • Fiduciary responsibility for ongoing operations including cost management, inventory management, accounts receivable and gross margin; provide Revenue and Expense forecast for each client as part of the Monthly Outlook Process
  • Maximize renewal rates by partnering with Regional Sales Manager (RSM) team to lead the contract renewal process with a focus on value-based outcome of Xerox products and solutions.
  • Consult with client stakeholders to understand their business strategies and goals, as well as their objectives, to align with Xerox solutions and deliver against the agreed success criteria.
  • Become a trusted advisor/consultant to customer stakeholders.
  • Understand Xerox products and features, functions and solutions and understand how they can be used to solve problems and create solutions for your customers.
  • Manage teams of employees or business operations across diverse cultures and time zones (NA, EMEA, LATAN, and APAC)
  • Willingness and ability to travel up to 20% as needed to support customer engagements, business development activities, and internal meetings.

Knowledge & Skills:
  • Experience in identifying and addressing customer business needs and issues in the print and technology space desired.
  • Experience in proactive account management and service delivery desired.
  • Experience in Account Management using Consultative selling or issue resolution skills desired.
  • Experience in Strategic and long-term account planning skills desired.
  • Experience in both content and application of typical technology services portfolios to address customer needs desired.
  • Experience in identifying and effectively address customer business needs beyond the scope of their specific role.
  • Experience in effective customer negotiation.
  • Knowledge of MS Dynamics systems, tools and processes or equivalent.
  • Demonstrated effective communication skills, able to present and demonstrate complex procedures and proposals to multi-functional, diverse, international groups.
  • Understands cross-cultural business practices; demonstrates a sensitivity and awareness to other people and culture. Possess ability to build rapport with a diverse workforce in multicultural settings.
  • Ability to both manage teams/projects remotely.

Scope And Impact:
  • Multiple Accounts or very large single accounts - local/global.
  • Responsible for Supporting Pre-Sales, Drive Adoption, Increase Utilization.
  • P&L Management
  • Responsible for customer retention and contract renewals.

Education And Experience:
  • Bachelor's degree [BA or BS] or equivalent strongly preferred.
  • 8-10 years' experience (preferred) in account leadership roles such as Operational management, Sales or Business Management.
  • Experience working in a matrixed environment.
  • Strong customer-centric, professional communication skills and demeanor.
  • Significant experience and demonstrated ability to interact and present to clients, including at an executive level.
  • Experience with Managed Print Services projects and hardware deployments required.
  • Strong task management, problem solving and process management skills, with ability to direct work through non-dedicated resources.

#LI-REMOTE
#LI-CM1

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About Xerox

Sourced by ZipRecruiter

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients -- no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Norwalk, CT, US

Year founded

1906

Social media

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