Manager Xerox Customer Service Jobs (NOW HIRING)

Managed Print Services (USAF Support)

Location: Washington, DC, on-site
Schedule: Monday-Friday | 8:00am-5:00pm
Salary: $80,520-$161,000
Clearance Requirement: DoD Secret/Confidential Clearance Eligibility (Tier 3) or Interim Clearance with active investigation

Position Overview

Xerox is seeking a highly skilled Senior System Administrator to support the United States Air Force (USAF) Managed Print Services (MPS) environment. This role is responsible for the administration, security, maintenance, and operational support of Windows print servers, Xerox print devices, and Xerox Device Manager (XDM) servers across both NIPR and SIPR networks.

The ideal candidate will possess extensive experience supporting enterprise Windows server environments, secure government infrastructures, and large-scale print operations. This individual will serve as the subject matter expert (SME) for Xerox printing systems and collaborate closely with USAF personnel, Xerox teams, and IT stakeholders to ensure reliable, secure, and compliant operations.

This position plays a critical role in maintaining system uptime, supporting SLA commitments, managing infrastructure security, and ensuring operational continuity across the Xerox MPS environment.

Key Responsibilities Print Server & Infrastructure Administration

• Administer and support Windows print servers and Xerox Device Manager (XDM) applications within the Xerox Managed Print Services environment
• Create, configure, and manage Xerox print queues and print drivers
• Maintain daily operations of Xerox print devices and XDM servers
• Perform system maintenance, upgrades, software updates, and security patching
• Support disaster recovery and failover testing for Windows print servers
• Coordinate with IT personnel on infrastructure and operational activities

Xerox Device Management

• Manage and support Xerox print devices including:
  • Printing
  • Scanning
  • Copying
  • Faxing
• Configure and manage device security settings and cloning functionality
• Configure and maintain SNMPv3 settings on Xerox print devices
• Utilize XDM for:
  • Asset management
  • Device status monitoring
  • Meter collection and reporting
  • Security auditing
  • Firmware upgrades
  • Password management

Security & Compliance

• Maintain the security posture of print servers and XDM infrastructure
• Identify, coordinate, and remediate security vulnerabilities with USAF and Xerox teams
• Support secure printing solutions including:
  • PIN-based secure print
  • CAC authentication
• Ensure compliance with USAF security standards and operational requirements
• Develop and maintain corrective action plans and remediation timelines

Operations & Change Management

• Utilize BMC Remedy for request, change, incident, and problem management tracking
• Support Xerox Move, Add, Change, Dispose (MACD) processes
• Coordinate change management activities involving print servers and XDM infrastructure
• Maintain accurate records of device locations and customer points of contact (POCs)
• Support onboarding and deployment of new Xerox print devices

Reporting & Support

• Produce operational and performance reports for USAF and Xerox leadership
• Generate ad-hoc reports related to device management, security, utilization, and fleet operations
• Provide troubleshooting expertise related to enterprise printing environments
• Conduct spot checks and connectivity testing across customer networks
• Support SLA requirements for print server and device uptime

Leadership & Collaboration

• Serve as the subject matter expert (SME) for Xerox printing solutions
• Provide training and education to Xerox and IT personnel
• Mentor and coach Junior System Administrators
• Collaborate with cross-functional teams and customer stakeholders to resolve technical issues and improve operations

Required Qualifications Education & Certifications Required

• Bachelor's Degree in a related field or equivalent experience

Preferred

• Microsoft Windows Server certifications
• Other Certifications including:
• Security+ CE
• Network+
• Windows Server Hybrid Administrator Associate (AZ-800 or AZ-801)
• Advanced networking and systems administration knowledge
• Functional proficiency in Microsoft Office applications

Experience

• Experience supporting on-site client environments
• Experience working within technical or production systems environments
• Strong background supporting enterprise print infrastructure with multiple print devices
• Experience troubleshooting Windows print servers and enterprise printing environments
• Experience coordinating technical systems and infrastructure activities

Technical Skills (Preferred)

• Strong expertise with:
  • Windows Server operating systems
  • Enterprise print server administration
  • Xerox Office printing systems
  • Xerox print drivers and deployment
  • Xerox Device Manager (XDM)
  • Network connectivity and hardware integration
  • Secure printing technologies
  • SNMPv3 configuration and management
• Familiarity with:
  • Security auditing and remediation
  • Disaster recovery and failover planning
  • Change management processes
  • Enterprise infrastructure operations

Professional Skills

• Strong communication, presentation, and interpersonal skills
• Ability to collaborate effectively across multiple teams and organizations
• Demonstrated leadership and mentoring capabilities
• Strong initiative and problem-solving skills
• Ability to manage both short-term operational issues and long-term security initiatives