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Manager Xerox Customer Service Jobs (NOW HIRING)

Xerox

Technical Service Operations Manager

Westerville, OH

$111K - $112K/yr

Works onsite in Westerville, Ohio at a Xerox Corporate Customer location supporting the customers ... Manage Client Services relationship and escalate issues as needed. * Manage Configurations of ...

Xerox

$80K - $161K/yr

Learn more about us at www.xerox.com. Managed Print Services (USAF Support) Location: Washington ... Maintain accurate records of device locations and customer points of contact (POCs) * Support ...

Xerox

Field Service Technician - Tucson, AZ

Tucson, AZ · On-site

The range listed is just one component of Xerox's total compensation package for employees ... management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early ...

New

Xerox

Professional Services Consultant

Honolulu, HI

Lead/project manage the technical implementation team (Xerox, 3rd Party and customer resources) to provide the agreed services to ensure customer expectations are met. * Display a professional image ...

Xerox

Technical Support Seattle - WA

Seattle, WA · On-site

Xerox corporation, is seeking a full-time, dedicated, customer service-oriented Helpdesk / On-Site ... The Helpdesk / On-Site Administrator manages business document output devices (printers and ...

Xerox

Senior Account Executive

Reno, NV

Overview: Xerox Corporation is an information services technology company that has continually ... As a Sales Executive you will be responsible for outside business-to-business (B2B) sales, managing ...

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How much do manager xerox customer service jobs pay per year?

As of Jun 14, 2026, the average yearly pay for manager xerox customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the salary range at Xerox?

The salary range for a Manager Xerox Customer Service position typically falls between $50,000 and $80,000 annually, depending on experience, location, and specific responsibilities. Compensation may also include benefits such as health insurance and performance bonuses.

Is Xerox a good company to work for?

Xerox offers roles such as Manager in customer service, providing opportunities in technical support, client interaction, and process management. The company is known for a structured work environment, training programs, and a focus on innovation, which can benefit employees seeking growth in the document technology industry.

What is the highest paying job in customer service?

In customer service, managerial roles such as Customer Service Director or Customer Experience Manager tend to be the highest paying, often earning six-figure salaries. These positions typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What is the difference between Manager Xerox Customer Service vs Customer Support Supervisor?

AspectManager Xerox Customer ServiceCustomer Support Supervisor
CredentialsTypically requires management experience, industry certifications, and customer service trainingRequires customer service experience, leadership skills, and possibly certifications
Work EnvironmentOffice setting, overseeing customer service teams, handling escalationsOffice or call center, supervising support staff, ensuring service quality
Employer & IndustryCommonly employed by Xerox or similar document solutions companiesEmployed across various industries with customer support teams
Search & Comparison IntentOften compared for leadership roles in customer serviceCompared for frontline supervisory roles in support teams

The Manager Xerox Customer Service focuses on overseeing customer service operations within Xerox, managing teams, and handling escalations. In contrast, a Customer Support Supervisor typically supervises support staff directly, ensuring quality service delivery. Both roles require customer service experience and leadership skills but differ mainly in scope and seniority.

Why did Xerox go out of business?

Xerox, as a company, did not go out of business; however, it faced financial difficulties in the early 2000s due to declining sales of its traditional photocopiers and increased competition from digital document solutions. For a Manager in Xerox Customer Service, understanding industry shifts and technological advancements is important to adapt to changing customer needs and maintain service quality.
What cities are hiring for Manager Xerox Customer Service jobs? Cities with the most Manager Xerox Customer Service job openings:
What are the most commonly searched types of Xerox Customer Service jobs? The most popular types of Xerox Customer Service jobs are:
What states have the most Manager Xerox Customer Service jobs? States with the most job openings for Manager Xerox Customer Service jobs include:
Manager Xerox Customer Service jobs near you
Technical Service Operations Manager

Technical Service Operations Manager

Xerox

Westerville, OH

$111K - $112K/yr

Full-time

Posted 14 days ago

Xerox rating

7.1

Company rating: 7.1 out of 10

Based on 118 frontline employees who took The Breakroom Quiz

100th of 139 rated electronics manufacturers

Job description

Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

JOB SUMMARY:
Works onsite in Westerville, Ohio at a Xerox Corporate Customer location supporting the customers' day-to-day printer fleet environment needs. Works closely with customer's end user community, customer IT, and Xerox resources to execute upon customer expectations.
Position is Customer's first point of contact for all Xerox inquiries or escalations.
Works closely with the Xerox Operations management team and Xerox customers to support the day-to-day activities and support needs of customers.



ROLES AND RESPONSIBILITIES:
This role specifically encompasses the following duties:

  • Responsible for all first level customer escalations - must be able to respond to and manage through resolution.

  • Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed.

  • Manage Client Services relationship and escalate issues as needed.

  • Manage Configurations of Printers, Printer Software, Cloud Fleet Manager, Print Release Settings, and related services.

  • Creates Change Requests for System upgrades

  • Installs firmware and Configuration files onto the fleet of printers.

  • Interface with Technical Operations to resolve issues.

  • Interface with Technicians to assist with contacts and software loads

  • Coordinate all new printer installs.

  • Provide all necessary documentation and information to Manager as needed

  • Device inventory collection and analysis - identify current assets at each customer location.

  • Place manual orders for supplies as needed or as desired by customer.

  • Monitor inventory of printers, scanners, ports and supplies and work with customer to keep devices reporting in through Xerox remote tools.

  • Monitor device utilization within customer environment.

  • Management of device Installs, Moves, Adds and Changes (IMAC)

  • Work closely with customer for moves and remodels and make recommendations based on printer utilization and optimization.

  • Conduct Train the Trainer and End User Training as necessary.

  • Manage cartridge recycling program.

  • Maintain end-user relationship to assure high level of customer satisfaction.

  • This role is NOT a People Manager role, but a Process driven role.

PERSONAL CHARACTERISTICS:

  • Must possess high customer service skills.

  • Individual must demonstrate clear business maturity, in appearance, focus, poise and alertness.

  • Self-motivated and comfortable working alone within a customer environment dealing day to day with customer end users.

  • Comfortable working with limited direct supervision.

  • Outgoing individual and well organized.

  • Demonstrated ability to perform in a highly multi-tasking environment.

  • Capable of moving equipment weighing up to 60 pounds.

COMMUNICATION SKILLS:

  • Demonstrated ability to effectively communicate complex ideas in straightforward, concise fashion in both verbal and written format.

TEAM BUILDING:

  • Able to work effectively and cooperatively with customers, remote team members and managers.

  • Demonstrated understanding of the diversity of individuals they will work with and how they resolve conflict created by individual differences.

PROBLEM SOLVING:

  • Experience in interfacing with Customers and resolving customer problems.

  • Demonstrated ability to a systematic approach to problem solving through analysis of the problem and evaluation of alternative solutions.

  • Ability to analyze data sets to provide reporting or analyze issues and opportunities.


EDUCATION & TRAINING:

  • Associate degree or equivalent experience preferred.

  • Working knowledge of printer hardware, maintenance, network management, and output analysis.

  • Advanced MS Excel Skills (Vlookup / Pivots / Formulas)

  • Demonstrated ability to keep abreast of technology associated with computer and print environments.


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About Xerox

Sourced by ZipRecruiter

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients -- no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Norwalk, CT, US

Year founded

1906

Social media

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