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Manager Xerox Customer Service Jobs (NOW HIRING)

Docucare Associate - Amesbury, MA

Lynn, MA · On-site

$16.25 - $21.75/hr

Join Xerox as a DocuCare Associate II and become an integral part of our Service Delivery team, supporting one or more customer locations to deliver exceptional managed print services. In this role ...

The range listed is just one component of Xerox's total compensation package for employees ... management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early ...

The range listed is just one component of Xerox's total compensation package for employees ... management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early ...

Xerox Business Solutions, LLC is an information services technology company that has continually ... Continue to manage, strategize, refer, and conduct regular business reviews of accounts * Meet or ...

Administrative Assistant - Honolulu, HI

Honolulu, HI · On-site

$17.75 - $24/hr

Manage equipment and consumable supplies in Honolulu Demo Room (Xerox Innovation Center) * Manage ... Clear communication skills and a customer service mindset What We Offer: * Competitive compensation ...

Xerox Business Solutions LLC is an information services technology company that has continually ... As a Sales Executive you will be responsible for outside business-to-business (B2B) sales, managing ...

Xerox Business Solutions, LLC is an information services technology company that has continually ... Continue to manage, strategize, refer, and conduct regular business reviews of accounts * Meet or ...

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Manager Xerox Customer Service information

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$24.5K

$58K

$101K

How much do manager xerox customer service jobs pay per year?

As of Jul 15, 2026, the average yearly pay for manager xerox customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Xerox Customer Service vs Customer Support Supervisor?

AspectManager Xerox Customer ServiceCustomer Support Supervisor
CredentialsTypically requires management experience, industry certifications, and customer service trainingRequires customer service experience, leadership skills, and possibly certifications
Work EnvironmentOffice setting, overseeing customer service teams, handling escalationsOffice or call center, supervising support staff, ensuring service quality
Employer & IndustryCommonly employed by Xerox or similar document solutions companiesEmployed across various industries with customer support teams
Search & Comparison IntentOften compared for leadership roles in customer serviceCompared for frontline supervisory roles in support teams

The Manager Xerox Customer Service focuses on overseeing customer service operations within Xerox, managing teams, and handling escalations. In contrast, a Customer Support Supervisor typically supervises support staff directly, ensuring quality service delivery. Both roles require customer service experience and leadership skills but differ mainly in scope and seniority.

What cities are hiring for Manager Xerox Customer Service jobs? Cities with the most Manager Xerox Customer Service job openings:
What are the most commonly searched types of Xerox Customer Service jobs? The most popular types of Xerox Customer Service jobs are:
What states have the most Manager Xerox Customer Service jobs? States with the most job openings for Manager Xerox Customer Service jobs include:
Onsite Service Technician - Decatur, IL

Onsite Service Technician - Decatur, IL

Xerox

Champaign, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago


Xerox rating

7.2

Company rating: 7.2 out of 10

Based on 126 frontline employees who took The Breakroom Quiz

95th of 142 rated electronics manufacturers


Job description

General Information
City
Champaign, Decatur, Springfield
State/Province
Illinois
Country
United States
Date
Monday, June 8, 2026
Working time
Full-time
Ref#
20038051
Job Level
Individual Contributor
Job Type
Experienced
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
28,680
Annual Base Salary Maximum
57,360
The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for a professional Onsite Service Technician to delight our customers.
Primary Responsibilities:
  • Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction.
  • Use electromechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
  • Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment
  • Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required.
  • Deliver customer training on assigned products to improve end user knowledge of equipment functionality

Skills and Qualifications:
  • Electromechanical experience includes using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
  • Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
  • Valid driver's license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
  • This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority, especially around electrical components.

Here's what success looks like in the first 60 days:
  • You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
    • Comprehensive understanding of our company and customer service culture
    • Clear expectations in reference to call load, territory alignment and client satisfaction
    • Thorough knowledge base of the equipment and inventory needs to support your territory
    • Able to actively and correctly complete service calls independently.

Additional Benefits:
  • Substantial growth opportunities for future career development within a supportive and collaborative company culture
  • Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
  • Paid time off, plus holidays and personal days

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About Xerox

Sourced by ZipRecruiter

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients -- no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Norwalk, CT, US

Year founded

1906

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