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Director Xerox Customer Service Jobs (NOW HIRING)

Join Xerox as a DocuCare Associate II and become an integral part of our Service Delivery team, supporting one or more customer locations to deliver exceptional managed print services. In this role ...

It is imperative that our customers devices are working correctly, and that they receive top-notch service at all times. * Use electro-mechanical skills to repair devices. Xerox provides training by ...

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Director Xerox Customer Service information

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$39K

$123.3K

$196.5K

How much do director xerox customer service jobs pay per year?

As of Jul 28, 2026, the average yearly pay for director xerox customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

How much do Xerox executives make?

The compensation for Xerox executives varies by position and experience, but top executives such as the CEO typically earn several million dollars annually, including salary, bonuses, and stock options. Compensation packages often include performance-based incentives and benefits aligned with company performance and industry standards.

Does Xerox pay good?

As a Director of Xerox Customer Service, compensation varies based on experience, location, and performance. Generally, executive roles in customer service at large corporations tend to offer competitive salaries and benefits aligned with industry standards. Factors such as company size, job responsibilities, and individual qualifications influence pay levels.

How much does Xerox pay per hour?

The hourly pay for a Director of Xerox Customer Service varies depending on experience, location, and company policies, but typically ranges from $30 to $60 per hour. This role often requires strong leadership skills and industry knowledge. Exact wages can be confirmed through official job postings or company HR resources.

Why did Xerox go out of business?

Xerox, as a company, did not go out of business; however, it faced financial difficulties due to declining sales of traditional copiers and increased competition from digital document solutions. For a Director of Xerox Customer Service, understanding industry shifts and adapting to new technology platforms are essential to maintaining customer satisfaction and business continuity.
What cities are hiring for Director Xerox Customer Service jobs? Cities with the most Director Xerox Customer Service job openings:
What are the most commonly searched types of Xerox Customer Service jobs? The most popular types of Xerox Customer Service jobs are:
What states have the most Director Xerox Customer Service jobs? States with the most job openings for Director Xerox Customer Service jobs include:
Digital Mail Lead Associate - Malvern, PA

Digital Mail Lead Associate - Malvern, PA

Xerox

Malvern, PA

Full-time

Posted 16 days ago


Xerox rating

7.2

Company rating: 7.2 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

106th of 156 rated electronics manufacturers


Job description

Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.


Overview:

Join Xerox as part of a dedicated on-site Service Delivery team supporting a large customer in a fast-paced digital production environment. In this role, you will help ensure operational excellence by delivering high-quality wide format printing services, maintaining strong customer relationships, and consistently meeting service level commitments. If you are customer-focused, thrive in a production environment, and enjoy working in a collaborative team, we encourage you to apply.


Why Join This Team:

  • Be part of a dedicated team delivering critical services for a key Xerox customer
  • Work in a collaborative, customer-focused production environment
  • Contribute to operational excellence and continuous service improvement
  • Develop your skills through hands-on experience and ongoing learning opportunities
  • Make a direct impact on customer satisfaction through quality service delivery

What You Will Do:

  • Oversee all operational aspects of document digitization and scanning activities from project initiation through completion while ensuring compliance with established Standards of Performance (SOP)
  • Supervise and manage on-site Xerox Digital Mail employees, providing direction, task delegation, and day-to-day operational support
  • Manage projects across multiple contract workstreams to ensure services are delivered on time and in accordance with the Statement of Work (SOW)
  • Coordinate project deliverables, monitor risks and issues, maintain DocuShare Flex and scanning platforms, and provide operational reporting to customer contacts and Xerox accounting teams
  • Build strong customer, vendor, and stakeholder relationships while driving continuous improvements across programs, projects, and operational processes

What You Need to Succeed:

  • Experience leading document digitization, digital mail, scanning, or production operations in a customer-focused environment
  • Demonstrated experience supervising employees and coordinating multiple operational projects simultaneously
  • Experience managing contract deliverables while meeting service level commitments and operational deadlines
  • Strong communication, organizational, and problem-solving skills with the ability to build effective customer and stakeholder relationships
  • Experience using or supporting document management platforms, production scanning technologies, or comparable operational systems

How We Set You Up for Success:

  • Comprehensive onboarding and job-specific training
  • Opportunities to expand technical and operational skills
  • Supportive team environment focused on collaboration and customer success
  • Exposure to continuous improvement initiatives and service transformation
  • Career development opportunities within Xerox

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About Xerox

Sourced by ZipRecruiter

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients -- no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Norwalk, CT, US

Year founded

1906

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