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Xerox Customer Service Jobs (NOW HIRING)

Xerox

Technical Service Operations Manager

Westerville, OH · On-site

$111K - $112K/yr

Works onsite in Westerville, Ohio at a Xerox Corporate Customer location supporting the customers ... Service calls, installations, etc.) and escalation issues as needed. * Manage Client Services ...

Xerox

Technical Service Operations Manager

Westerville, OH · On-site

$111K - $112K/yr

Works onsite in Westerville, Ohio at a Xerox Corporate Customer location supporting the customers ... Service calls, installations, etc.) and escalation issues as needed. * Manage Client Services ...

Xerox

Service Delivery Associate - PA & NJ

Cherry Hill, NJ · On-site

$15.50 - $20.75/hr

At Xerox, we make work, work. Learn more about us at www.xerox.com. Overview: The Service Delivery Associate plays a critical role in executing on-site customer solutions, print and document ...

Xerox

Offer outstanding service to our clients. Manage call resolve issues in accordance with customer ... optimize customer satisfaction. * Use electromechanical skills to repair devices.Xerox provides ...

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How much do xerox customer service jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for xerox customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Xerox Customer Service position, and why are they important?

To thrive as a Xerox Customer Service representative, you need strong communication skills, problem-solving abilities, and familiarity with customer service practices, typically supported by a high school diploma or equivalent. Knowledge of Xerox equipment, CRM software, and ticketing systems is often required, and some roles may prefer candidates with A+ or similar technical support certifications. Patience, active listening, and a customer-focused attitude are crucial soft skills for excelling in this position. These competencies ensure efficient resolution of customer issues, promote positive client relationships, and uphold Xerox's reputation for excellent service.

Is Xerox a good company to work for?

Xerox customer service roles are generally considered stable with opportunities for skill development in communication and technical troubleshooting. The company offers training programs and a structured work environment, which can benefit those seeking experience in customer support and office equipment services.

How much does Xerox pay?

The average salary for a Xerox customer service representative is around $35,000 to $45,000 per year, depending on experience and location. Entry-level positions typically start at lower wages, while experienced representatives or those in supervisory roles can earn higher pay. Compensation may also include benefits such as health insurance and paid time off.

Why did Xerox go out of business?

Xerox, once a leading copier and printer company, faced financial difficulties due to declining sales of traditional office equipment, increased competition, and failure to adapt quickly to digital technology trends. These challenges led to restructuring efforts and a shift in focus toward services and digital solutions.

Does Xerox have remote jobs?

Xerox offers remote customer service positions that allow employees to work from home, often requiring strong communication skills and familiarity with customer management tools. These roles may be part-time or full-time and typically involve using company-specific software and hardware to assist customers remotely.

What is a Xerox Customer Service job?

A Xerox Customer Service job involves assisting customers with inquiries, troubleshooting issues with Xerox products, processing service requests, and providing technical support. Representatives may handle phone, email, or chat communications to resolve problems efficiently. Strong communication and problem-solving skills are essential to ensure customer satisfaction and maintain brand trust.

What does a typical day look like for someone working in Xerox Customer Service?

A typical day in Xerox Customer Service involves responding to customer inquiries via phone, email, or chat, troubleshooting technical issues with Xerox products, and accurately logging cases in customer relationship management systems. You may also provide product guidance, follow up on ongoing support tickets, and coordinate with technical teams or field engineers for complex issues. The role requires multitasking and prioritizing requests to ensure timely resolutions. Regular collaboration with team members and continuous learning about new Xerox technologies are also important parts of the job, making each day dynamic and engaging.

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Xerox Customer Service jobs near you
Technical Service Operations Manager

Technical Service Operations Manager

Xerox

Westerville, OH • On-site

$111K - $112K/yr

Full-time

Posted 11 days ago

Xerox rating

7.2

Company rating: 7.2 out of 10

Based on 117 frontline employees who took The Breakroom Quiz

95th of 139 rated electronics manufacturers

Job description

General Information
City
Westerville
State/Province
Ohio
Country
United States
Date
Thursday, April 30, 2026
Working time
Full-time
Ref#
20039372
Job Level
Individual Contributor
Job Type
Experienced
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
60377
Annual Base Salary Maximum
80000
The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
JOB SUMMARY:
Works onsite in Westerville, Ohio at a Xerox Corporate Customer location supporting the customers' day-to-day printer fleet environment needs. Works closely with customer's end user community, customer IT, and Xerox resources to execute upon customer expectations.
Position is Customer's first point of contact for all Xerox inquiries or escalations.
Works closely with the Xerox Operations management team and Xerox customers to support the day-to-day activities and support needs of customers.
ROLES AND RESPONSIBILITIES:
This role specifically encompasses the following duties:
  • Responsible for all first level customer escalations - must be able to respond to and manage through resolution.
  • Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed.
  • Manage Client Services relationship and escalate issues as needed.
  • Manage Configurations of Printers, Printer Software, Cloud Fleet Manager, Print Release Settings, and related services.
  • Creates Change Requests for System upgrades
  • Installs firmware and Configuration files onto the fleet of printers.
  • Interface with Technical Operations to resolve issues.
  • Interface with Technicians to assist with contacts and software loads
  • Coordinate all new printer installs.
  • Provide all necessary documentation and information to Manager as needed
  • Device inventory collection and analysis - identify current assets at each customer location.
  • Place manual orders for supplies as needed or as desired by customer.
  • Monitor inventory of printers, scanners, ports and supplies and work with customer to keep devices reporting in through Xerox remote tools.
  • Monitor device utilization within customer environment.
  • Management of device Installs, Moves, Adds and Changes (IMAC)
  • Work closely with customer for moves and remodels and make recommendations based on printer utilization and optimization.
  • Conduct Train the Trainer and End User Training as necessary.
  • Manage cartridge recycling program.
  • Maintain end-user relationship to assure high level of customer satisfaction.
  • This role is NOT a People Manager role, but a Process driven role.

PERSONAL CHARACTERISTICS:
  • Must possess high customer service skills.
  • Individual must demonstrate clear business maturity, in appearance, focus, poise and alertness.
  • Self-motivated and comfortable working alone within a customer environment dealing day to day with customer end users.
  • Comfortable working with limited direct supervision.
  • Outgoing individual and well organized.
  • Demonstrated ability to perform in a highly multi-tasking environment.
  • Capable of moving equipment weighing up to 60 pounds.

COMMUNICATION SKILLS:
  • Demonstrated ability to effectively communicate complex ideas in straightforward, concise fashion in both verbal and written format.

TEAM BUILDING:
  • Able to work effectively and cooperatively with customers, remote team members and managers.
  • Demonstrated understanding of the diversity of individuals they will work with and how they resolve conflict created by individual differences.

PROBLEM SOLVING:
  • Experience in interfacing with Customers and resolving customer problems.
  • Demonstrated ability to a systematic approach to problem solving through analysis of the problem and evaluation of alternative solutions.
  • Ability to analyze data sets to provide reporting or analyze issues and opportunities.

EDUCATION & TRAINING:
  • Associate degree or equivalent experience preferred.
  • Working knowledge of printer hardware, maintenance, network management, and output analysis.
  • Advanced MS Excel Skills (Vlookup / Pivots / Formulas)
  • Demonstrated ability to keep abreast of technology associated with computer and print environments.

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About Xerox

Sourced by ZipRecruiter

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients -- no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Norwalk, CT, US

Year founded

1906

Social media

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