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Xerox Customer Service Jobs (NOW HIRING)

Xerox

Technical Service Operations Manager

Westerville, OH · On-site

$111K - $112K/yr

Works onsite in Westerville, Ohio at a Xerox Corporate Customer location supporting the customers ... Service calls, installations, etc.) and escalation issues as needed. * Manage Client Services ...

Xerox

Technical Service Operations Manager

Westerville, OH

$111K - $112K/yr

Works onsite in Westerville, Ohio at a Xerox Corporate Customer location supporting the customers ... Service calls, installations, etc.) and escalation issues as needed. * Manage Client Services ...

Xerox

Onsite Service Technician - Aledo, TX

Aledo, TX · On-site

Offer outstanding service to our clients. Manage call resolve issues in accordance with customer ... and optimize customer satisfaction. * Use electromechanical skills to repair devices. Xerox ...

New

Xerox

Print Service Technician - Lynn, MA

Lynn, MA · On-site

Join Xerox as a DocuCare Associate II and become an integral part of our Service Delivery team, supporting one or more customer locations to deliver exceptional managed print services. In this role ...

Xerox

Field Service Technician - Albany, NY

Albany, NY · On-site

It is imperative that our customers devices are working correctly, and that they receive top-notch service at all times. * Use electro-mechanical skills to repair devices. Xerox provides training by ...

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How much do xerox customer service jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for xerox customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Xerox Customer Service?

A Xerox Customer Service job involves assisting customers with inquiries, troubleshooting issues with Xerox products, processing service requests, and providing technical support. Representatives may handle phone, email, or chat communications to resolve problems efficiently. Strong communication and problem-solving skills are essential to ensure customer satisfaction and maintain brand trust.

What does a Xerox Customer Service representative do?

A typical day in Xerox Customer Service involves responding to customer inquiries via phone, email, or chat, troubleshooting technical issues with Xerox products, and accurately logging cases in customer relationship management systems. You may also provide product guidance, follow up on ongoing support tickets, and coordinate with technical teams or field engineers for complex issues. The role requires multitasking and prioritizing requests to ensure timely resolutions. Regular collaboration with team members and continuous learning about new Xerox technologies are also important parts of the job, making each day dynamic and engaging.

What skills and qualifications are needed for Xerox Customer Service?

To thrive as a Xerox Customer Service representative, you need strong communication skills, problem-solving abilities, and familiarity with customer service practices, typically supported by a high school diploma or equivalent. Knowledge of Xerox equipment, CRM software, and ticketing systems is often required, and some roles may prefer candidates with A+ or similar technical support certifications. Patience, active listening, and a customer-focused attitude are crucial soft skills for excelling in this position. These competencies ensure efficient resolution of customer issues, promote positive client relationships, and uphold Xerox's reputation for excellent service.

Does Xerox offer remote jobs?

Xerox Customer Service roles may include remote work options, depending on the position and company policies. Many customer service jobs at Xerox can be performed remotely with the necessary communication tools and internet connection, especially in roles that involve phone or online support. Candidates should review specific job postings for remote work availability and requirements.

Is Xerox a good company to work for?

Xerox customer service roles are generally considered stable with opportunities for skill development in communication and technical troubleshooting. The company offers a structured work environment, training programs, and benefits, making it a viable option for those seeking employment in customer support. However, employee experiences can vary based on location and specific job responsibilities.
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Xerox Customer Service jobs near you
Infographic showing various Xerox Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Coordinator - Indianapolis, IN

Indianapolis, IN • On-site

Xerox
IT Services • 10K+ employees

7.3

Company rating: 7.3 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

105th of 159 rated electronics manufacturers

People enjoy working here

Good employer

Recommended by parents

Learn more about Xeroxexternal

$17.25 - $22.50/hr

Full-time

Posted 23 days ago

Job description

General Information
City
Indianapolis
State/Province
Indiana
Country
United States
Date
Thursday, August 20, 2026
Working time
Full-time
Ref#
20040445
Job Level
Individual Contributor
Job Type
Experienced
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
39,240
Annual Base Salary Maximum
78,480
The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview:
Xerox is seeking a customer-focused and detail-oriented Customer Service Coordinator to join our Reprographics & Digital Imaging Center (RDIC). In this role, you will serve as the primary point of contact for customers requesting print, scanning, and document services. You will coordinate customer requests, prepare production work orders, support digital imaging processes, and ensure high-quality service while meeting established turnaround times and customer expectations.
Why Join This Team?
  • Join a collaborative team delivering high-quality print and digital imaging solutions.
  • Build strong customer relationships while supporting a wide range of document services.
  • Develop your expertise in print production, digital imaging, and customer service operations.
  • Contribute to process improvements that enhance efficiency and customer satisfaction.
  • Grow your career with ongoing learning and development opportunities in a dynamic production environment.

What You Will Do:
  • Receive customer requests for print, scanning, and supply services via walk-in, email, website, and telephone.
  • Enter customer requests into production systems and create work orders for print, scanning, and supply fulfillment.
  • Prepare and provide quotes for customer-requested services and supplies.
  • Process invoices accurately for completed work orders.
  • Prepare customer documents for digital imaging, including reviewing physical documents for quality issues prior to scanning.
  • Organize, name, and index digital files according to customer requirements and established procedures.
  • Support post-imaging activities and other document processing services as required.
  • Work closely with production teams to ensure customer orders are completed accurately and on time.
  • Perform additional operational duties as needed to support business requirements.

What You Need to Succeed:
  • High school diploma or equivalent.
  • General understanding of computer technology, including Microsoft Office and Adobe applications.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Typing speed of at least 40 words per minute.
  • Ability to lift up to 30 pounds.
  • Ability to interpret customer requirements and translate them into accurate production work orders.
  • Strong organizational, multitasking, and prioritization skills with the ability to manage multiple customer requests simultaneously.
  • Ability to work independently in a deadline-driven environment and adapt to changing priorities.
  • Previous experience in a print-for-pay retail environment is preferred.

How We Set You Up for Success:
  • Comprehensive onboarding and training on Xerox production systems, digital imaging processes, and customer service procedures.
  • Collaboration with experienced production and customer service professionals.
  • Opportunities to develop your skills in print production, digital imaging, and document management.
  • Access to the tools and technology needed to deliver exceptional customer service.
  • An inclusive workplace focused on quality, collaboration, continuous improvement, and operational excellence.

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About Xerox

Sourced by ZipRecruiter

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients -- no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Norwalk, CT, US

Year founded

1906

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