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Ricoh Field Service Technician Jobs (NOW HIRING)

Ricoh

Field Services Technician

Oakland, CA · On-site

$26 - $32/hr

... while providing exceptional service to clients. What You'll Be Doing: * Travel to customer ... Diagnose and repair Ricoh commercial and industrial printers and copiers. * Perform preventative ...

Ricoh

Field Services Technician

Potsdam, NY · On-site

$23 - $25/hr

... while providing exceptional service to clients. What You'll Be Doing: * Travel to customer ... Diagnose and repair Ricoh commercial and industrial printers and copiers. * Perform preventative ...

Ricoh

Field Services Technician

State College, PA · On-site

... service to clients. What You'll Be Doing: * Travel to customer locations throughout the State ... Diagnose and repair Ricoh commercial and industrial printers and copiers. * Perform preventative ...

Ricoh

Field Services Technician

Sunnyvale, CA · On-site

$20 - $25/hr

... service to clients. What You'll Be Doing: * Travel to customer locations throughout the San Jose ... Diagnose and repair Ricoh commercial and industrial printers and copiers. * Perform preventative ...

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How much do ricoh field service technician jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for ricoh field service technician in the United States is $25.27, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $27.64 per hour, depending on experience, location, and employer.

What is a Ricoh Field Service Technician?

A Ricoh Field Service Technician is responsible for installing, maintaining, and repairing Ricoh office equipment such as printers, copiers, and multifunction devices. They troubleshoot hardware and software issues, perform routine maintenance, and provide technical support to customers. The role involves traveling to client locations, diagnosing problems, and ensuring equipment operates efficiently. Strong customer service skills and technical expertise are essential for this position.

What does a typical day look like for a Ricoh Field Service Technician?

As a Ricoh Field Service Technician, your days are often spent traveling to various client locations to inspect, repair, and maintain Ricoh printers, copiers, and other imaging equipment. You’ll troubleshoot hardware and software issues, perform preventive maintenance, and ensure devices are functioning optimally. Collaboration with clients and coordination with support teams is common, as is managing documentation of service calls and repairs. The work involves both independent problem-solving and customer interaction, making adaptability and a strong service mindset important for success in this field.

What are the key skills and qualifications needed to thrive as a Ricoh Field Service Technician?

To thrive as a Ricoh Field Service Technician, you need a solid understanding of electromechanical systems, troubleshooting, and basic IT skills, typically supported by relevant technical certifications or hands-on experience. Familiarity with Ricoh products, diagnostic software, and standard office equipment tools is often required. Strong customer service orientation, time management, and effective communication are standout soft skills in this role. These capabilities are crucial for resolving equipment issues efficiently, exceeding customer expectations, and maintaining high service standards.

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Ricoh Field Service Technician jobs near you
Infographic showing various Ricoh Field Service Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $52,569 per year, or $25.3 per hour.

Field Service Technician

Ricoh USA, Inc.

State College, PA • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 27 days ago

Key responsibilities

  • Performs on-site servicing, troubleshooting, and repair of Ricoh printers, copiers, and multifunction devices at customer locations.

  • Configures, installs, maintains, and trains on products and services within their area of responsibility.

  • Manages a service territory by prioritizing and responding to dispatched service calls in a timely manner.

Ricoh rating

7.8

Company rating: 7.8 out of 10

Based on 174 frontline employees who took The Breakroom Quiz

70th of 161 rated electronics manufacturers

Job description


Field Services Support Specialist II CIP POSITION PROFILE
This position requires multi-specialist technology level skills to work independently as a product/services solution's specialist in servicing or training on certain business support for multi-solutions work area needs/offerings. Serves as the primary resource providing service/training solutions and mentoring on products and services. Also includes new business and other various support and solution functions as developed or assigned.
This role is primarily a field-based, break/fix technician position responsible for diagnosing, repairing, and maintaining Ricoh printers and copier equipment at customer locations within the assigned service area.
JOB DUTIES AND RESPONSIBILITIES Technical
  • Performs multi specialist solutions skill services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a variety of products and services.
  • Performs on-site break/fix servicing, troubleshooting, and repair of Ricoh printers, copiers, and multifunction devices at customer locations.
  • Diagnoses mechanical, electrical, and basic network-related issues, replacing parts and performing preventative maintenance to ensure optimal device performance.
  • Collects, measures, records, processes, and analyzes complex data. Applies results to support service improvement area wide.
  • Proactively seeks volume building and product/process upgrade opportunities that result in increased utilization of Ricoh equipment, supplies and services.
  • Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations.
  • Demonstrates high level of proficiency in their area of expertise as well as taking on a team lead /coordinator role as needed/directed.
  • Performs a full range of services including customer training, equipment and workflow observation, and solution presentation for improved methods.
Customer Services
  • Understands and promotes Ricoh's support functions and offerings, anticipates, and manages customer needs.
  • Displays professionalism in interactions with all customers. Maintains and leads productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.
Manage Workload
  • Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics.
  • Effectively executes all required workload management and call handling procedures, using current field call management requirements.
  • Independently manages a service territory, prioritizing and responding to dispatched service calls across customer sites in a timely manner.
Administrative
  • Complies with all company policies and completes administrative tasks in an accurate and timely manner.
  • Performs administrative duties as assigned including maintaining required logs, processes and reports.
  • Completes all required administrative tasks in an accurate and timely manner.
  • Accounts for all time and activity by recording information through the proper tracking system.
  • Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary.
Results
  • Achieves expected productivity levels associated with assigned workload and level of experience.
  • Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly.
  • Performs other duties as assigned.
QUALIFICATIONS (Education, Experience and Certifications)
  • Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.
  • Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired.
  • Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.
  • Follow this link for the certification requirement document:
    https://rworld.ricoh-usa.com/docs/DOC-766716
  • Hands-on experience with mechanical repair, electro-mechanical devices, or printer/copier maintenance in a field service environment is strongly preferred.
KNOWLEDGE, SKILLS AND ABILITIES
  • Goal orientated, self-motivated and committed to ongoing self-development and the development of others.
  • Handles information of a highly confidential nature.
  • Possesses excellent multi-tasking and prioritizing skills.
  • Identifies problems, opportunities and develops solutions.
  • Possesses excellent organizational, interpersonal, and verbal communication skills.
  • Displays a high level of professionalism in the most difficult circumstances; demonstrates the ability to overcome considerable technical, customer and logistical obstacles.
  • Requires proficient familiarity in use of Microsoft Office computer application programs and the use of computers, mobile technology, and associated applications and / or systems.
  • Strong mechanical aptitude with the ability to diagnose and repair hardware issues in printers, copiers, or similar equipment.
WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
  • Extensive daily travel in an automobile between customer locations within the assigned territory (including the State College, PA area) is required. Assignment at a customer's site or a "walking work area" within a limited urban area might require extensive travel by foot. All travel may be required in a wide variety of weather conditions. May also include working outdoors at times.
  • Occasional overnight travel may be required.
  • May be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level, on racks, or above shoulder height using a ladder.
  • Requires dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).
  • Shift work, overtime, stand-by and/or on-call may be required.
  • Work has periodic stress related to deadlines, performance expectations and an increased volume of service calls placed and occasional contact with dissatisfied customers.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
About Us
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

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