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Ecommerce Customer Service Remote Jobs (NOW HIRING)

Saitell

Ecommerce Marketplace Intern

Dallas, TX · Remote

$1.2K - $1.5K/wk

Flexible Remote Schedule ABOUT SAITELL Saitell is a supplier of Photography, Videography, and Drone ... ommerce, retail, customer service, or administrative experience * - Interest in photography ...

ITW Global Brands

eCommerce Channel Manager

Brooklyn, NY · Remote

$90K - $120K/yr

ITW Global Brands ( ITWGB ) specializes in servicing the Auto Aftermarket, selling car care ... This position is based Remote from Home. Key Responsibilities Performance & Analytics * Build e ...

International Schools Services

Be Seen First

Ecommerce & Conversion Strategist

Princeton Township, NJ · Remote

$55K - $65K/yr

... and services by improving product presentation, customer journeys, offer performance, and ... Remote employees must have stable internet and reside within ±6 hours of Eastern Standard Time ...

ITW Global Brands

eCommerce Channel Manager

WA · Remote

$90K - $120K/yr

ITW Global Brands ( ITWGB ) specializes in servicing the Auto Aftermarket, selling car care ... This position is based Remote from Home. Key Responsibilities Performance & Analytics * Build e ...

Sublunary

eCommerce Junior (Remote)

New York, NY · On-site +1

Work closely with the eCommerce Manager on improving customer experience, conversion and SEO ... Flexible and hybrid working environment including tailored hours, remote working, career breaks ...

Sublunary

eCommerce Junior (Remote)

New York, NY · On-site +1

Work closely with the eCommerce Manager on improving customer experience, conversion and SEO ... Flexible and hybrid working environment including tailored hours, remote working, career breaks ...

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Ecommerce Customer Service Remote information

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How much do ecommerce customer service remote jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for ecommerce customer service remote in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote ecommerce customer service representatives, and how can they be managed?

Remote ecommerce customer service representatives often encounter challenges such as managing high volumes of inquiries, maintaining clear communication without in-person cues, and staying updated on rapidly changing product information. To manage these, it's important to develop strong organizational skills, leverage available communication tools, and participate in regular team meetings or trainings. Establishing a dedicated workspace and setting clear boundaries can also help maintain focus and productivity while working remotely.

What are the key skills and qualifications needed to thrive as an Ecommerce Customer Service Remote, and why are they important?

To thrive as an Ecommerce Customer Service Remote, you need strong communication skills, problem-solving abilities, and familiarity with online retail platforms, typically supported by a high school diploma or equivalent. Proficiency with CRM systems, helpdesk software, and order management tools is commonly required. Patience, empathy, and the ability to work independently help you stand out in this role. These skills ensure effective customer support, maintain brand reputation, and contribute to customer satisfaction in a competitive online marketplace.

What is the difference between Ecommerce Customer Service Remote vs Ecommerce Support Specialist?

AspectEcommerce Customer Service RemoteEcommerce Support Specialist
CredentialsBasic customer service skills, sometimes CRM software knowledgeCustomer service skills, technical troubleshooting knowledge
Work EnvironmentRemote, online communication platformsRemote or on-site, depending on company
Industry UsageCommon in online retail and marketplacesUsed in e-commerce platforms, online stores
Search & Comparison IntentHigh overlap, often searched interchangeablyRelated but more technical support focus

Both roles involve assisting online shoppers, but Ecommerce Customer Service Remote primarily handles customer inquiries and order issues, while Ecommerce Support Specialist may also troubleshoot technical problems. The roles often overlap in skills and work environment, making them closely related in the e-commerce industry.

What does an Ecommerce Customer Service Remote employee do?

An Ecommerce Customer Service Remote employee assists online shoppers by answering questions, resolving issues, and processing orders or returns—all from a remote location. They communicate with customers via email, chat, or phone to ensure a positive shopping experience. Their responsibilities may include tracking shipments, handling complaints, and providing product information. This role requires strong communication skills and the ability to multitask effectively while working independently.
More about Ecommerce Customer Service Remote jobs
What cities are hiring for Ecommerce Customer Service Remote jobs? Cities with the most Ecommerce Customer Service Remote job openings:
What are the most commonly searched types of Ecommerce Customer Service jobs? The most popular types of Ecommerce Customer Service jobs are:
What states have the most Ecommerce Customer Service Remote jobs? States with the most job openings for Ecommerce Customer Service Remote jobs include:
What job categories do people searching Ecommerce Customer Service Remote jobs look for? The top searched job categories for Ecommerce Customer Service Remote jobs are:
Ecommerce Customer Service Remote jobs near you
Infographic showing various Ecommerce Customer Service Remote job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 13% Part Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
E-Commerce, PLG Commercial (SaaS + Shopify)

E-Commerce, PLG Commercial (SaaS + Shopify)

Terrific

Miami, FL • Remote

Contractor

Re-posted 2 days ago

Job description

See something that should exist? Build it.
See a better way? Do it.

At Terrific, every role directly impacts how we grow from product to revenue to customer experience. We’re building the next generation of social commerce through live shopping powered by real-time data and AI.

And we believe customer data should belong to the brands who earn it — not third-party platforms.


E-Commerce / PLG Commercial (SaaS + Shopify)

Terrific • Remote, Americas • Contract

About Terrific

Terrific Live is a social commerce platform that helps retailers, eCommerce brands, and media groups grow revenue through live, interactive, social-native shopping experiences on their own properties.

Our platform connects audiences and presenters in real time — streaming across Latin America, Europe, and Israel — and turns content into measurable commerce.

We power conversion directly inside owned channels — turning traffic into transactions and first-party data.

The Role

Terrific needs a PLG-oriented commercial operator who understands how e-commerce brands actually buy SaaS.

This role owns the Shopify ecosystem, marketplace motion, and mid-market e-commerce segment — where deals are won through product, distribution, and conversion loops, not just sales cycles.

You’ll sit at the intersection of Sales and Product: driving revenue while shaping how customers discover, adopt, and convert inside the product.

What You’ll DoRevenue Ownership (Mid-Market & PLG)
  • Own pipeline and revenue across e-commerce brands (primarily Shopify ecosystem)
  • Close $20K–$200K deals independently with DTC brands and mid-market companies
  • Convert product usage, trials, and inbound into paying customers
PLG & Conversion
  • Define and improve PLG conversion loops: free trial → activation → paid
  • Partner with Product to optimize onboarding, in-product conversion, and monetization
  • Analyze drop-off points and continuously improve conversion rates
Ecosystem & Distribution
  • Own Shopify App Store and ecosystem presence (and adjacent platforms)
  • Build relationships with Shopify partners, agencies, and commerce enablement players
  • Drive inbound through integrations, partnerships, and marketplace visibility
Customer Understanding
  • Understand how e-commerce brands evaluate and buy technology
  • Translate Terrific into clear ROI: conversion lift, AOV, engagement, revenue
  • Identify friction in the buyer journey — and remove i
What We’re Looking For
  • Proven experience selling SaaS to e-commerce brands
  • Deep understanding of Shopify, WooCommerce, Magento ecosystems
  • Experience working in or alongside PLG environments (self-serve, trials, in-product conversion)
  • Track record of closing mid-market deals ($20K–$200K range) independently
  • Strong commercial instincts — you think in revenue, not activity
  • Ability to work cross-functionally with Product to influence growth and conversion
  • Clear communicator who can simplify technical value into business outcomes
Preferred Background
  • Shopify Partners ecosystem or marketplace-driven SaaS companies
  • Commerce enablement platforms or retail tech
  • Experience selling to or working with DTC brands
  • Mid-market SaaS sales (not only enterprise)
  • Exposure to product-led growth environments and metrics
Why Terrific
  • Own a critical growth channel at the intersection of PLG and sales
  • Direct impact on revenue through both product and commercial motion
  • Work on a product tied directly to conversion and transaction value
  • High autonomy in a fast-moving, global team
  • Opportunity to define how Terrific wins in e-commerce at scale
Success Looks Like
  • You build a strong pipeline within the Shopify ecosystem quickly
  • You close your first deals within ~30-60 days
  • You improve trial-to-paid conversion through product and process changes
  • You drive consistent revenue at 3–5x cost within ~6 months
Required:
  • Deep experience in at least one of Terrific’s three commercial pillars — eCommerce, Marketing, or Media — and enough fluency across the other two to contribute credibly from day 1.
  • Terrific operates as a global company, and English is our primary business language. As such, all roles require fluency in written and spoken English.
 
Be part of the change that’s quietly reshaping how people discover and buy online.
Passionate about social media and e-commerce? Come build what’s next at Terrific.
 
Please note: We review every application carefully. While we may not be able to respond to everyone, we will reach out to candidates whose experience aligns with what we’re building.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.