ZipRecruiter

Log In

2

Ecommerce Customer Service Remote Jobs (NOW HIRING)

Kelly Services

Ecommerce Specialist

Manhattan, NY · On-site +1

$45.09/hr

Hybrid or Remote * Employment Type: 4 Months Contract What's a typical day as a Ecommerce ... As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday ...

Implus

eCommerce Analyst

Durham, NC · On-site +1

Fully Remote . Essential Job Function: Amazon Reporting & Platform Intelligence * Own weekly ... Monitor and report on glance views, Buy Box percentage, customer reviews, and availability to ...

POLYWOOD

Director | ECommerce

POLYWOOD ® is looking for a Director, E-Commerce who thrives in a performance-driven environment and enjoys work that blends digital strategy, financial ownership, customer experience, and cross ...

Hadley Designs

Head of Growth, Ecommerce

Customer Lifecycle : Drive email and SMS revenue to 25% of Shopify sales, optimize lifecycle flows ... You are comfortable leading a remote team with clear cadences and accountability. * You value ...

KENNICOTT BROS CO

Director of Ecommerce

Chicago, IL · Remote

POSITION OVERVIEW The Ecommerce Director will lead and scale the company's digital sales channels ... Build and communicate a phased product roadmap covering platform enhancements, new customer ...

Wing Assistant

E-Commerce Specialist (US)

Columbus, OH · Remote

$3K/wk

E-Commerce Specialist (Remote) Wing is on the exciting mission of redefining the future of work for ... customer inquiries and concerns and provide assistance with customer selections. 3. Optimize ...

KENNICOTT BROS CO

Director of Ecommerce

Chicago, IL · On-site +1

$125K - $145K/yr

POSITION OVERVIEW The Ecommerce Director will lead and scale the company's digital sales channels ... Build and communicate a phased product roadmap covering platform enhancements, new customer ...

Hadley Designs

Head of Ecommerce Growth

Customer Lifecycle : Drive email and SMS revenue to 25% of Shopify sales, optimize lifecycle flows ... You are comfortable leading a remote team with clear cadences and accountability. * You value ...

Hadley Designs

Ecommerce Revenue Growth Director

Customer Lifecycle : Drive email and SMS revenue to 25% of Shopify sales, optimize lifecycle flows ... You are comfortable leading a remote team with clear cadences and accountability. * You value ...

Wing Assistant

E-Commerce Specialist (US)

Columbus, OH · Remote

E-Commerce Specialist (Remote) Wing is on the exciting mission of redefining the future of work for ... customer inquiries and concerns and provide assistance with customer selections. 3. Optimize ...

Jobgether

You will play a key role in shaping how products are presented to customers globally, particularly ... Fully remote work with flexible scheduling * Opportunity for professional growth within a fast ...

Wing Assistant

E-Commerce Specialist (US)

Columbus, OH · On-site +1

E-Commerce Specialist (Remote) Wing is on the exciting mission of redefining the future of work for ... customer inquiries and concerns and provide assistance with customer selections. 3. Optimize ...

next page

Showing results 1-20

People also search for

All JobsEcommerce Customer Service JobsEcommerce Customer Service Remote Jobs

Ecommerce Customer Service Remote information

See salary details

$9

$18

$26

How much do ecommerce customer service remote jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for ecommerce customer service remote in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote ecommerce customer service representatives, and how can they be managed?

Remote ecommerce customer service representatives often encounter challenges such as managing high volumes of inquiries, maintaining clear communication without in-person cues, and staying updated on rapidly changing product information. To manage these, it's important to develop strong organizational skills, leverage available communication tools, and participate in regular team meetings or trainings. Establishing a dedicated workspace and setting clear boundaries can also help maintain focus and productivity while working remotely.

What are the key skills and qualifications needed to thrive as an Ecommerce Customer Service Remote, and why are they important?

To thrive as an Ecommerce Customer Service Remote, you need strong communication skills, problem-solving abilities, and familiarity with online retail platforms, typically supported by a high school diploma or equivalent. Proficiency with CRM systems, helpdesk software, and order management tools is commonly required. Patience, empathy, and the ability to work independently help you stand out in this role. These skills ensure effective customer support, maintain brand reputation, and contribute to customer satisfaction in a competitive online marketplace.

What is the difference between Ecommerce Customer Service Remote vs Ecommerce Support Specialist?

AspectEcommerce Customer Service RemoteEcommerce Support Specialist
CredentialsBasic customer service skills, sometimes CRM software knowledgeCustomer service skills, technical troubleshooting knowledge
Work EnvironmentRemote, online communication platformsRemote or on-site, depending on company
Industry UsageCommon in online retail and marketplacesUsed in e-commerce platforms, online stores
Search & Comparison IntentHigh overlap, often searched interchangeablyRelated but more technical support focus

Both roles involve assisting online shoppers, but Ecommerce Customer Service Remote primarily handles customer inquiries and order issues, while Ecommerce Support Specialist may also troubleshoot technical problems. The roles often overlap in skills and work environment, making them closely related in the e-commerce industry.

What does an Ecommerce Customer Service Remote employee do?

An Ecommerce Customer Service Remote employee assists online shoppers by answering questions, resolving issues, and processing orders or returns—all from a remote location. They communicate with customers via email, chat, or phone to ensure a positive shopping experience. Their responsibilities may include tracking shipments, handling complaints, and providing product information. This role requires strong communication skills and the ability to multitask effectively while working independently.
More about Ecommerce Customer Service Remote jobs
What cities are hiring for Ecommerce Customer Service Remote jobs? Cities with the most Ecommerce Customer Service Remote job openings:
What are the most commonly searched types of Ecommerce Customer Service jobs? The most popular types of Ecommerce Customer Service jobs are:
What states have the most Ecommerce Customer Service Remote jobs? States with the most job openings for Ecommerce Customer Service Remote jobs include:
What job categories do people searching Ecommerce Customer Service Remote jobs look for? The top searched job categories for Ecommerce Customer Service Remote jobs are:
Ecommerce Customer Service Remote jobs near you
Infographic showing various Ecommerce Customer Service Remote job openings in the United States as of May 2026, with employment types broken down into 100% Part Time. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Ecommerce Specialist

Ecommerce Specialist

Kelly Services

Manhattan, NY • On-site, Remote

$45.09/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Job description

Ready, set, go! Put your marketing career in motion with a great new opportunity. Join the team as a Ecommerce Specialist and help bring campaigns to life with precision, creativity, and operational excellence.

Why you should apply to be a Ecommerce Specialist:

  • Pay Rate: $45.09/hour

  • Location: New York, NY

  • Schedule: 10 - 20 hours per week 

  • Work Setup: Hybrid or Remote

  • Employment Type: 4 Months Contract

What’s a typical day as a Ecommerce Specialist? You’ll:

  • • Support daily e-commerce operations across retailer websites
    • Execute product updates, pricing, and promotional setups
    • Monitor site performance and identify issues related to content, or promotions
    • Coordinate Marketing visibility campaigns with internal teams and external retailer partners
    • Ensure accuracy and timeliness of promotional execution
    • Support ad hoc analysis and reporting requests

This job might be an outstanding fit if you:

• Advanced proficiency in Excel (pivot tables, lookups, data manipulation)
• Strong project management and organizational skills with attention to detail
• Proven ability to collaborate across internal teams and external partners
• Ability to manage multiple priorities in a complex, fast-paced environment
• Experience with business systems and analytics/reporting tools

Nice-to-have skills:
  • Bachelor’s degree in Marketing, Communications, Business, or a related field
  • 3 yrs. or more of experience 

  • Experience with influencer marketing and partnership programs

  • Familiarity with content production workflows and asset management tools

  • Background in high-volume or fast-paced marketing environments
  • Highly detail-oriented with strong execution focus
  • Proactive and solutions-oriented mindset
  • Strong communication and follow-through skills
  • Comfortable working in a cross-functional, matrixed environment
  • Ability to quickly learn tools and processes
What happens next:

Once you apply, you’ll move forward in the hiring process if your skills and experience are a strong match.

Even if this role isn’t the perfect fit, your profile will remain active for other opportunities—opening doors to future roles aligned with your expertise.

Helping you discover what’s next in your career is what we’re all about.
Apply today and take the next step forward as a Ecommerce Specialist!


As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

Apply