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Ecommerce Customer Service Remote Jobs (NOW HIRING)

Hadley Designs

Ecommerce Revenue Growth Director

Customer Lifecycle : Drive email and SMS revenue to 25% of Shopify sales, optimize lifecycle flows ... You are comfortable leading a remote team with clear cadences and accountability. * You value ...

Hadley Designs

Head of Ecommerce Growth

Customer Lifecycle : Drive email and SMS revenue to 25% of Shopify sales, optimize lifecycle flows ... You are comfortable leading a remote team with clear cadences and accountability. * You value ...

KENNICOTT BROS CO

Director of Ecommerce

Chicago, IL · Remote

POSITION OVERVIEW The Ecommerce Director will lead and scale the company's digital sales channels ... Build and communicate a phased product roadmap covering platform enhancements, new customer ...

Wing Assistant

E-Commerce Specialist (US)

Columbus, OH · On-site +1

E-Commerce Specialist (Remote) Wing is on the exciting mission of redefining the future of work for ... customer inquiries and concerns and provide assistance with customer selections. 3. Optimize ...

Wing Assistant

E-Commerce Specialist (US)

Columbus, OH · Remote

E-Commerce Specialist (Remote) Wing is on the exciting mission of redefining the future of work for ... customer inquiries and concerns and provide assistance with customer selections. 3. Optimize ...

ITW Global Brands

eCommerce Channel Manager

Brooklyn, NY · Remote

$90K - $120K/yr

ITW Global Brands ( ITWGB ) specializes in servicing the Auto Aftermarket, selling car care ... This position is based Remote from Home. Key Responsibilities Performance & Analytics * Build e ...

Master Electronics

Director of E-Commerce

Phoenix, AZ · On-site +1

Own key customer journeys from browse and search through product discovery, quote or purchase ... Partner with Service leaders, IT, web development, Ops, Product What you bring to the table!

ITW Global Brands

eCommerce Channel Manager

WA · Remote

$90K - $120K/yr

ITW Global Brands ( ITWGB ) specializes in servicing the Auto Aftermarket, selling car care ... This position is based Remote from Home. Key Responsibilities Performance & Analytics * Build e ...

Master Electronics

Director of E-Commerce

Phoenix, AZ · On-site +1

Own key customer journeys from browse and search through product discovery, quote or purchase ... Partner with Service leaders, IT, web development, Ops, Product What you bring to the table!

Saitell

Ecommerce Marketplace Intern

Dallas, TX · Remote

$1.2K - $1.5K/wk

Flexible Remote Schedule ABOUT SAITELL Saitell is a supplier of Photography, Videography, and Drone ... ommerce, retail, customer service, or administrative experience * - Interest in photography ...

Sublunary

eCommerce Junior (Remote)

New York, NY · On-site +1

Work closely with the eCommerce Manager on improving customer experience, conversion and SEO ... Flexible and hybrid working environment including tailored hours, remote working, career breaks ...

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Ecommerce Customer Service Remote information

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How much do ecommerce customer service remote jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for ecommerce customer service remote in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote ecommerce customer service representatives, and how can they be managed?

Remote ecommerce customer service representatives often encounter challenges such as managing high volumes of inquiries, maintaining clear communication without in-person cues, and staying updated on rapidly changing product information. To manage these, it's important to develop strong organizational skills, leverage available communication tools, and participate in regular team meetings or trainings. Establishing a dedicated workspace and setting clear boundaries can also help maintain focus and productivity while working remotely.

What are the key skills and qualifications needed to thrive as an Ecommerce Customer Service Remote, and why are they important?

To thrive as an Ecommerce Customer Service Remote, you need strong communication skills, problem-solving abilities, and familiarity with online retail platforms, typically supported by a high school diploma or equivalent. Proficiency with CRM systems, helpdesk software, and order management tools is commonly required. Patience, empathy, and the ability to work independently help you stand out in this role. These skills ensure effective customer support, maintain brand reputation, and contribute to customer satisfaction in a competitive online marketplace.

What is the difference between Ecommerce Customer Service Remote vs Ecommerce Support Specialist?

AspectEcommerce Customer Service RemoteEcommerce Support Specialist
CredentialsBasic customer service skills, sometimes CRM software knowledgeCustomer service skills, technical troubleshooting knowledge
Work EnvironmentRemote, online communication platformsRemote or on-site, depending on company
Industry UsageCommon in online retail and marketplacesUsed in e-commerce platforms, online stores
Search & Comparison IntentHigh overlap, often searched interchangeablyRelated but more technical support focus

Both roles involve assisting online shoppers, but Ecommerce Customer Service Remote primarily handles customer inquiries and order issues, while Ecommerce Support Specialist may also troubleshoot technical problems. The roles often overlap in skills and work environment, making them closely related in the e-commerce industry.

What does an Ecommerce Customer Service Remote employee do?

An Ecommerce Customer Service Remote employee assists online shoppers by answering questions, resolving issues, and processing orders or returns—all from a remote location. They communicate with customers via email, chat, or phone to ensure a positive shopping experience. Their responsibilities may include tracking shipments, handling complaints, and providing product information. This role requires strong communication skills and the ability to multitask effectively while working independently.
More about Ecommerce Customer Service Remote jobs
What cities are hiring for Ecommerce Customer Service Remote jobs? Cities with the most Ecommerce Customer Service Remote job openings:
What are the most commonly searched types of Ecommerce Customer Service jobs? The most popular types of Ecommerce Customer Service jobs are:
What states have the most Ecommerce Customer Service Remote jobs? States with the most job openings for Ecommerce Customer Service Remote jobs include:
What job categories do people searching Ecommerce Customer Service Remote jobs look for? The top searched job categories for Ecommerce Customer Service Remote jobs are:
Ecommerce Customer Service Remote jobs near you
Infographic showing various Ecommerce Customer Service Remote job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, 11% Part Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Ecommerce Revenue Growth Director

Ecommerce Revenue Growth Director

Hadley Designs

Remote

Full-time

Posted 17 days ago

Key responsibilities

  • Own and scale Shopify and TikTok Shop ecommerce channels, managing P&Ls to achieve $20M+ in combined revenue.

  • Build and execute growth strategies using bundles, paid media, conversion rate optimization, and lifecycle marketing.

  • Lead and develop the ecommerce team, fostering accountability and delivering results across operations and performance targets.

Job description

Urgent Hiring - Applications are reviewed on a rolling basis. The selection process may take up to 4 weeks, but early applicants are strongly encouraged.
About Us
Hadley Designs is a family-founded brand committed to making early learning engaging, screen-free, and fun. Our journey began with hand-drawn educational tools and has grown into a beloved brand, trusted by millions of parents, grandparents, and teachers. We design developmentally sound products for children ages 3 to 8, such as educational posters, busy books, and emotional learning kits. Our mission is to create tools that help children thrive through connection, curiosity, and real learning, while also empowering parents with the confidence that they are making the right educational choices for their children.
The Role
We are seeking a mission-driven, hands-on leader to own and scale our direct-to-consumer (DTC) ecommerce channels. As Director of Ecommerce, you will manage our Shopify and TikTok Shop platforms, driving growth through strategy, operations, and leadership. Your key focus will be growing our ecommerce business to $20M+ in revenue within 18 months.
Core Responsibilities
  • Ecommerce Growth: Own the P&Ls for Shopify and TikTok Shop, aiming for $20M+ in combined revenue.
  • Growth Engine: Build a repeatable growth machine using bundles, paid media, conversion rate optimization (CRO), and lifecycle marketing.
  • Team Leadership: Lead and develop a high-performing ecommerce team, fostering a culture of accountability and results.
  • Paid Media: Manage high-velocity creative testing, including 100+ ad creatives per week across Meta and TikTok, ensuring performance meets ROAS targets.
  • Conversion Optimization: Launch monthly funnel-based offers, optimize sales metrics like CVR, AOV, CAC, and LTV, and ensure top-performing product pages.
  • Customer Lifecycle: Drive email and SMS revenue to 25% of Shopify sales, optimize lifecycle flows and customer retention strategies.

What Success Looks Like
  • $20M total revenue by June 2027.
  • Net profit margins of at least 15% on Shopify and 5% on TikTok Shop.
  • ROAS of 2.0+ on Shopify and 3.5+ on TikTok Shop.
  • New high-performing bundle funnels launched every month.
  • Email/SMS contributing at least 25% of Shopify revenue.

Requirements
Who You Are
You are a high ownership leader who thinks like a general manager, not just a marketer. You are energized by building systems, leading people, and owning outcomes.
  • You have 5 to 10+ years of experience scaling DTC ecommerce brands on Shopify with paid social.
  • You have a proven track record growing brands beyond $20M in revenue.
  • You are deeply fluent in Meta and TikTok Ads and high velocity creative testing.
  • You are hands-on with Shopify, Klaviyo, and Postscript.
  • You understand bundles, upsells, funnels, and LTV deeply.
  • You can write, review, and optimize high-converting landing pages.
  • You are comfortable leading a remote team with clear cadences and accountability.
  • You value integrity, move fast with intention, and follow through every time.

Most importantly, you care about the mission. You believe learning should be fun, engaging, and screen free, and you want your work to make a real impact on families.
Benefits
Why You'll Love Working Here
  • You will have real ownership. Real trust. And real impact.
  • Hadley Designs is a remote first company built on autonomy, creativity, and accountability.
  • You will work closely with leadership, including the CEO, while having full authority to own your channels and decisions.
  • Access to ongoing learning, training, and tools to sharpen your knowledge and strategies in the DTC space.
  • You will be surrounded by A+ team member that value excellence, growth, and doing the right thing.
  • You will build something meaningful. Our products help families slow down, connect, and rediscover the joy of learning together.
  • Access Josh Hadley's vast network through his podcast Ecomm Breakthrough

Apply