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Flexible Ecommerce Customer Service Jobs (NOW HIRING)

... services and solutions to both suppliers and customers. Our priority remains unchanged - to ... As the Ecommerce Manager, you will be working on a team dedicated to implementing our online sales ...

Dir, eCommerce

California, MO ยท On-site

$140 - $200/hr

Job Summary The Director of eCommerce leads the digital commerce strategy and performance across multiple direct-to-consumer brands, driving revenue growth, conversion optimization, customer ...

New

ECommerce Manager

Byron Center, MI ยท On-site

$100K - $120K/yr

Our commitment to operational excellence and customer service is what drives our continued growth. We're looking for a hands-on Ecommerce Manager / Developer to support and grow our ecommerce ...

E-Commerce Supervisor

Seattle, WA ยท On-site

$23.97/hr

Customer service and communication with internal and external customers. * Follow up on non-paying ... Must have Must be able to work a flexible schedule. Nothing in this restricts management's right to ...

Director, eCommerce

Chicago, IL ยท Remote

$185K - $215K/yr

Position Overview The Director of E-commerce is responsible for accelerating Zones' digital ... capabilities, customer integrations, online catalog strategies, and self-service purchasing ...

Experience collaborating with automation, CRM, or performance teams * Experience using AI-powered tools or platforms to optimize Ecommerce performance (marketing, personalization, reporting, or ...

E-Commerce Manager

Rialto, CA ยท On-site

$50K - $80K/mo

As the E-Commerce Manager, you will be responsible for developing and executing our e-commerce ... You will work closely with various teams to ensure seamless customer experience and operational ...

Director, eCommerce

Los Angeles, CA ยท On-site

$160K - $180K/yr

Proven track record of improving conversion, revenue, and customer lifetime value through testing ... services. We are on a continuous search for white space in the marketplace to develop brands that ...

As an e-Commerce Specialist, you will create and implement strategies that make online transactions ... Service Oriented: Our success revolves around customer service; we value service always as a ...

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Flexible Ecommerce Customer Service information

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How much do flexible ecommerce customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for flexible ecommerce customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a flexible ecommerce customer service role?

A Flexible Ecommerce Customer Service role involves assisting online customers with their inquiries, orders, returns, and other issues, often through various digital channels such as chat, email, or phone. The 'flexible' aspect typically refers to adaptable work hours or remote work options, allowing employees to better balance work with personal commitments. These roles require strong communication skills, problem-solving abilities, and familiarity with ecommerce platforms. The goal is to ensure a positive shopping experience and resolve customer concerns efficiently.

What are the key skills and qualifications needed to thrive as a flexible ecommerce customer service representative?

To thrive as a Flexible Ecommerce Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of online retail systems, often supported by a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Shopify, or Salesforce, as well as proficiency in live chat and email tools, is typically required. Patience, adaptability, and a customer-centric attitude are crucial soft skills that help create positive customer experiences in a fast-paced digital environment. These skills are essential for resolving issues efficiently, maintaining customer satisfaction, and supporting business reputation in the competitive ecommerce landscape.

How does a flexible ecommerce customer service role typically structure shifts, and what are the expectations for remote work?

Flexible ecommerce customer service positions often offer a variety of shift options, including evenings, weekends, and part-time hours, to accommodate busy online shopping periods. Many employers allow or even prefer remote work, expecting team members to maintain clear communication through tools like chat and ticketing systems. While the work is generally independent, collaboration with supervisors and other departments (such as order fulfillment or IT) is frequent, especially when resolving complex customer issues. Adaptability and self-motivation are key for success in this dynamic, often fast-paced environment.

What is the difference between Flexible Ecommerce Customer Service vs Ecommerce Customer Support Representative?

AspectFlexible Ecommerce Customer ServiceEcommerce Customer Support Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or flexible hours, online platformsRemote or office-based, online platforms
Industry UsageOnline retail, ecommerce platformsOnline retail, ecommerce platforms
Job FocusHandling customer inquiries, order issues, returnsResponding to customer questions, troubleshooting

Both roles involve assisting customers in ecommerce settings, often requiring similar skills and credentials. Flexible Ecommerce Customer Service emphasizes adaptable hours and remote work, while Ecommerce Customer Support Representatives may work in more structured environments. Both positions are vital for maintaining customer satisfaction in online retail.

More about Flexible Ecommerce Customer Service jobs

What cities are hiring for Flexible Ecommerce Customer Service jobs?

Cities with the most Flexible Ecommerce Customer Service job openings:

What are the most commonly searched types of Ecommerce Customer Service jobs?

The most popular types of Ecommerce Customer Service jobs are:

What states have the most Flexible Ecommerce Customer Service jobs?

States with the most job openings for Flexible Ecommerce Customer Service jobs include:

What job categories do people searching Flexible Ecommerce Customer Service jobs look for?

The top searched job categories for Flexible Ecommerce Customer Service jobs are:

Infographic showing various Flexible Ecommerce Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Ecommerce Manager

National Oak

Lakeland, FL โ€ข On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago


Job description

Company:
National Oak Distributors (NOD) has merged with Integrated Supply Network (ISN) combining the leader in automotive paint, body and equipment wholesale distribution with the leader in automotive tools and equipment distribution. This is a significant step forward in our vision to expand geographic reach, and to deliver value added services and solutions to both suppliers and customers. Our priority remains unchanged - to continue to deliver exceptional service and value to our suppliers and customers in a thriving and collaborative workplace for the industry's top talent.
Overview:
We are seeking a highly skilled and strategic Ecommerce Manager to help optimize our ever-growing online presence. As the Ecommerce Manager, you will be working on a team dedicated to implementing our online sales strategy in order to drive revenue, increase market share, and improve overall customer experience. You will also work closely with cross-functional stakeholders to identify new growth opportunities and enhance our competitive advantage in the market.
Responsibilities:
  • Oversee key functions of various sales channels that may include direct-to-consumer internal websites, marketplace selling, and/or drop ship agreements.
  • Execute effective online marketing campaigns, promotions, and product launches.
  • Collaborate with cross-functional areas such as Marketing, Category Management, Pricing, and others, in order to achieve sales goals.
  • Contribute to various online merchandising tasks such as product categorization/attribution, content enhancement, price analysis, paid advertising, etc.
  • Help develop and monitor key performance metrics to evaluate the success of our ecommerce efforts and make data-driven decisions.
  • Assist in ecommerce operational activities such as order fulfillment, customer communications, liaising with freight carriers, and more.
  • Collaborate with IT, UX, and design teams to implement new features and enhancements to the ecommerce platform.

Qualifications:
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum of 5 years' experience in ecommerce with a proven track record of success.
  • Minimum of 3 years' experience with marketplace integration software such as ChannelAdvisor (Rithum), Mirakl, ChannelEngine, Celigo, etc.
  • Excellent analytical, problem-solving, and strategic thinking skills.
  • Proven ability to develop and implement successful online strategies.
  • Strong working knowledge of AI generative tools.
  • Some customer service experience helpful but not required

Benefits:
  • Competitive Medical, Dental, Vision Package
  • Free company paid basic group term life insurance
  • Over three weeks of paid time off
  • 401(k) Matching Program
  • Seven paid Company Holidays
  • TEAM environment
  • Training, managerial support and growth

#SJ
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.