Booking Com Customer Service Jobs (NOW HIRING)

At Booking.com, we want to empower everyone to experience the world. Through our products, partners, and people is how we do it. There's a whole planet of possibilities out there, and we bring it all together, in one place. Booking.com (USA), Inc, one of the support companies in the United States, is seeking a full time Account Executive in our San Francisco Office! 

• You will proactively connect with our partners across the region through vibrant phone conversations and our internal communication channels. Your insights and mentorship will be instrumental in crafting their success within the Booking.com ecosystem.

• Become the trusted point of contact for a dedicated portfolio of accommodation providers. You will be their authority, answering their questions, providing unwavering support, and ensuring they feel valued and empowered every step of the way.

• You'll champion strong, lasting relationships by engaging in regular performance-focused conversations. Your proactive outreach will ensure our partners consistently offer our customers the best availability and most competitive pricing, crafting an outcome where everybody wins.

• Immerse yourself in the world of Booking.com's innovative products and services. You'll become a knowledgeable advocate, effortlessly explaining their benefits and demonstrating how our partners can use them to improve their potential.

• With a drive for opportunity, you'll analyze internal data to identify and prioritize strategies that will elevate our partners' performance and fuel Booking.com's growth within the region.

• Your ambitious spirit will shine as you identify and connect with exciting new potential partners, expanding our network and bringing even more incredible accommodations to our global audience.

• You'll tackle critical customer service issues related to your portfolio with agility and efficiency, ensuring swift and satisfactory resolutions for our partners and travelers alike.

• Play a key role in organizing engaging events like workshops and webinars, empowering our partners with the knowledge and tools they need to thrive in the ever-evolving travel landscape.

• Always seeking effective strategies and focused on achieving tangible outcomes.

• Your strong work ethic makes you self-directed and resourceful, taking initiative and finding innovative ways to succeed.

• Proactive and flexible, readily adapting to changing priorities and comfortable working both independently and collaboratively within a team.

• Your exceptional interpersonal skills allow you to prioritize your workload optimally and lead your time with precision.

• You possess strong interpersonal skills, building rapport and fostering positive relationships effortlessly.

• You have the ability to influence partners over the phone, expertly guiding them to implement valuable suggestions.

• Your eye for accuracy and analytical abilities enable you to interpret data and recommend partners to make informed decisions.

• You are required to live within a commutable distance from your assigned office location

What We'll Provide:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer on your terms, so you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• Medical, life, and disability insurance*

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, sick, and care leave

• Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status

• Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership

• Collaborative, friendly and diverse culture 

• Referral Program

• This role doesn’t come with relocation assistance 

• This role doesn’t come with visa assistance 

• This role will have a salary range of: $84,200 - $93,000

• Additional Annual bonus potential 

• *Please note that while our philosophy is the same in every location, benefits may differ by office/country.  

Should you require accommodation to meet the essential functions of this job, please let us know.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.