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Booking Com Customer Service Jobs (NOW HIRING)

Director, Accounting

New York, NY · Hybrid

$180K - $210K/yr

... our customers can buy from us with confidence. Priceline.com - a part of Booking Holdings Inc ... and service awards that help you connect, grow, and celebrate together Specific benefits and ...

Senior Tax Consultant

New York, NY · On-site

$89K - $110K/yr

Booking.com, Priceline, Agoda, KAYAK and OpenTable. The mission of Booking Holdings is to make it ... Our ability to provide great service rests on how well we understand our diverse customer base ...

... and services that support the entire travel journey. Our platforms - including Booking.com ... Our Commitment to Inclusion Through the Booking Holdings brands, we help our customers reach all ...

$17.50 - $23.75/hr

As a Customer Service Representative in support of Booking.com working onsite in Santa Rosa , youll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose ...

Remote Booking Agent

Miami, FL · On-site

$35K - $62K/yr

Previous experience in customer service or hospitality also a plus, but not required Your earning potential is only limited to your motivation. We have agents that earn $200 per booking to $12,000 ...

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Booking Com Customer Service information

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How much do booking com customer service jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for booking com customer service in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are the main responsibilities of a Booking.com Customer Service representative on a daily basis?

As a Booking.com Customer Service representative, your primary responsibilities include assisting customers and accommodation partners with reservation inquiries, booking modifications, cancellations, and payment issues via phone, email, or chat. You’ll also be tasked with resolving complaints, explaining booking policies, and ensuring a seamless customer experience. Collaborating with team members and other departments is common to address complex cases. A typical day involves managing a case queue, keeping updated on product changes, and maintaining high service standards to support Booking.com’s global customer base.

Does booking.com allow remote work?

Booking.com Customer Service roles often offer remote work options, especially for positions that can be performed online. However, availability of remote work depends on the specific role, location, and company policies, and some positions may require on-site presence or hybrid arrangements.

What degree do you need to be a booking agent?

Booking agents typically do not require a specific degree but benefit from education in fields like business, marketing, or communications. Relevant skills include negotiation, organization, and knowledge of the entertainment or travel industry, and some positions may prefer prior experience or certifications in related areas.

Is booking.com a good place to work?

Booking.com customer service roles are generally considered stable with opportunities for remote work and skill development in communication and problem-solving. The company offers a fast-paced environment, and employees often highlight the importance of adaptability and customer focus in the role.

What are the key skills and qualifications needed to thrive in the Booking Com Customer Service position, and why are they important?

To thrive as a Booking.com Customer Service representative, you need strong communication abilities, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with CRM software, booking platforms, and basic computer proficiency are typically required. Outstanding active listening, patience, and multitasking abilities help you excel in handling diverse customer inquiries effectively. These skills are vital for providing swift, accurate, and empathetic support, which is crucial for maintaining customer satisfaction in a fast-paced service environment.

What is a Booking Com Customer Service job?

A Booking.com Customer Service job involves assisting customers with reservations, cancellations, payments, and other travel-related inquiries. Customer Service Representatives communicate via phone, email, or chat to provide support and resolve issues efficiently. They ensure a smooth booking experience by addressing customer concerns, offering solutions, and following company policies. Strong communication skills, problem-solving abilities, and a customer-focused attitude are essential for success in this role.

Does booking.com have a customer service?

Booking.com customer service is available to assist users with booking issues, cancellations, and inquiries. Customer service representatives can be reached through various channels such as phone, email, or live chat, and the platform often provides support in multiple languages. As a Booking.com customer service role, strong communication skills and familiarity with the platform are important.
More about Booking Com Customer Service jobs
What cities are hiring for Booking Com Customer Service jobs? Cities with the most Booking Com Customer Service job openings:
What states have the most Booking Com Customer Service jobs? States with the most job openings for Booking Com Customer Service jobs include:
Infographic showing various Booking Com Customer Service job openings in the United States as of June 2026, with employment types broken down into 72% Full Time, 26% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.
Director, Accounting

Director, Accounting

Priceline.com LLC

New York, NY • Hybrid

$180K - $210K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago


Job description

Director, Accounting
From accounting and financial planning to risk/fraud analysis and payments, our Finance team ensures not only our company's financial security, but that our customers can buy from us with confidence. Priceline.com - a part of Booking Holdings Inc. (NASDAQ: BKNG), a highly profitable global online travel company - is looking for an Accounting Director to join the team.

This individual will serve as an integral member of the General Ledger team supporting all of Priceline's businesses ensuring the accurate and timely submission of our results as well as ensuring appropriate controls around the related processes.

The successful candidate will possess the communication skills and business acumen necessary to interact with multiple teams within Priceline and Booking Holdings (Parent Company).

In this role, you will be responsible for:

  • Partner with the Assistant Controller to lead an accurate and timely month-end close and related financial reporting for assigned legal entities.

  • Manage and develop a team of ~6 professionals across multiple levels, including reviewing journal entries, account reconciliations, and execution of SOX controls.

  • Oversee key Sales and Other Expense accounts, including reserves related to chargebacks, goodwill, and interchange.

  • Manage critical revenue accruals across flights, hotels, and rental car businesses, as well as other revenue streams such as direct marketing, trip protection, and ancillary products; oversee related rental car reserves.

  • Supervise the application of Current Expected Credit Losses (CECL) across key accounts receivable reserves.

  • Oversee cash, cash in transit (CIT), and unapplied cash processes, ensuring timely and accurate journal entries and prompt resolution of reconciling items.

  • Support FBO and ring-fencing reporting, ensuring customer funds are properly safeguarded and compliant with applicable requirements.

  • Partner with Financial Planning & Analysis (FP&A) to explain financial results and key variances versus plan and forecast.

  • Analyze and review account fluctuations, providing clear and insightful commentary; ensure the team delivers accurate and meaningful explanations.

  • Support the design, documentation, and execution of internal controls, ensuring effectiveness for assigned processes.

  • Assist with interim and year-end audit procedures.

  • Identify and implement process improvements to enhance efficiency and timeliness of accounting operations and deliverables.

Educational and Experience Requirements:

  • 10+ years of related professional experience, preferably within a $1B+ public company and/or Big 4 accounting firm.

  • BS in a related discipline required, CPA preferred

  • Supervisory experience, including coaching and mentoring members of the team

  • Experience with BlackLine, Oracle EBS and OneStream desired, Excel proficiency required

  • Demonstrated ability to multitask and meet deadlines within a fast-paced environment

  • Strong analytical skills and detail oriented

  • Excellent verbal and non-verbal communication skills

  • Thrive in an entrepreneurial setting and take ownership of assigned work

  • Demonstrated history of living the values important to priceline.com: Customer, Innovation, Team, Accountability and Trust. Unquestionable integrity and ethics.
    There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, certain roles may be eligible for an annual bonus and/or equity grant.

    The salary range for this position is $180,000 - $210,000.

    #LI-Hybrid

Who We Are

WE ARE PRICELINE.

Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it's a dream vacation, your cousin's graduation, or your best friend's wedding - we make travel affordable and accessible to our customers.

Our culture is unique and inspiring (that's what our employees tell us). We're a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn't stabilized.

We're on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, BookingGo, Agoda, Kayak and OpenTable.

If you want to be part of something truly special, check us out!

Flexible work at Priceline

Priceline is following a hybrid working model, which includes two days onsite as determined by you and your manager (ideally selecting among Tuesday, Wednesday, or Thursday). On the remaining days, you can choose to be remote or in the office.

Perks & Benefits at Priceline

Our benefits are designed to support your health, wellbeing, and life inside and outside of work. Eligible Priceliners have access to:

Health & wellness coverage including medical, dental, vision, and mental health resources

Generous time off including PTO, holidays, a company-wide Priceline Pause reset week, and paid volunteer days

Work/life support including the ability to work up to 4 weeks per year from anywhere, parental leave, dependent care and family support resources, Summer Fridays, and office perks like stocked kitchens and catered meals (varies by location)

Financial security programs such as retirement plans with company contributions, life and disability coverage, and tax-advantaged accounts

Signature travel perks including employee-only discounts on hotels and flights, VIP deals, and Big Deal Bucks credits

Additional perks & discounts like travel and partner discounts, tuition support, legal support, and pet benefits

A people-first culture with Employee Resource Groups (ERGs), social events, recognition programs, and service awards that help you connect, grow, and celebrate together

Specific benefits and programs vary by location.

Inclusion is a Big Deal!

To be the best travel dealmakers in the world, we believe our team should reflect the broad range of customers and communities we serve. We are committed to cultivating a culture where all employees have the freedom to bring their individual perspectives, life experiences, and passion to work.

Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world. We'd love for you to join us and help shape what makes our team extraordinary.

Applying for this position

We're excited that you are interested in a career with us. For all current employees, please use the internal portal to find jobs and apply.

External candidates are required to have an account before applying. When you click Apply, returning candidates can log in, or new candidates can quickly create an account to save/view applications.