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Microsoft Customer Service Jobs (NOW HIRING)

Microsoft

Software Engineer II - CTJ - Top Secret

Redmond, WA · On-site

$109K - $149K/yr

... Service level agreements (SLA), and meet the expectations of internal and external customers and users. Microsoft's mission is to empower every person and every organization on the planet to achieve ...

Customer Service

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Entry Level Operations Assistant

Troy, MI · On-site

Maintain a customer-focused attitude while managing multiple priorities. Qualifications: * Strong computer and data entry skills, with proficiency in Microsoft Office or similar software. * Excellent ...

Microsoft

Sr. Software Engineer - CTJ - Poly

Reston, VA · On-site

$127K - $168K/yr

... Service level agreements (SLA), and meet the expectations of internal and external customers and users. Microsoft's mission is to empower every person and every organization on the planet to achieve ...

Microsoft

Software Engineer - CTJ - Poly

Redmond, WA · On-site

$111K - $183K/yr

The Microsoft Defender team is responsible for delivering a constantly evolving set of services and ... Candidates must be able to meet Microsoft, customer and/or government security screening ...

Microsoft

Site Reliability Engineer - CTJ - Poly

Redmond, WA · On-site

$63.75 - $84.75/hr

Deliver automation to improve service health, manageability, reliability, telemetry, and alerting ... Candidates must be able to meet Microsoft, customer and/or government security screening ...

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How much do microsoft customer service jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for microsoft customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Microsoft Customer Service representative typically collaborate with other departments to resolve customer issues?

Microsoft Customer Service representatives often work closely with technical support teams, product specialists, and account managers to ensure that customer issues are thoroughly addressed. When a customer's inquiry requires expertise beyond general troubleshooting, representatives coordinate with these teams to gather accurate information and provide timely solutions. This collaborative approach not only helps resolve complex problems efficiently but also enhances the overall customer experience. Regular team meetings and shared knowledge bases are commonly used to facilitate smooth communication and problem-solving.

What are the key skills and qualifications needed to thrive as a Microsoft Customer Service Representative, and why are they important?

To thrive as a Microsoft Customer Service Representative, you need strong problem-solving skills, a solid understanding of Microsoft products, and experience in customer support, often supported by a relevant degree or technical certification. Familiarity with CRM systems, Microsoft Office Suite, and ticketing platforms is typically required. Exceptional communication, patience, and active listening are crucial soft skills for building rapport and resolving customer issues efficiently. These abilities ensure high-quality support experiences that help maintain customer satisfaction and loyalty for Microsoft's products and services.

Does Microsoft have a customer service?

Microsoft offers customer service through various channels, including phone, chat, and online support, to assist users with products and services. Customer service representatives are trained to handle technical issues, account inquiries, and product support, often using tools like Microsoft Support and troubleshooting guides.

What skills are needed for Microsoft customer service?

Microsoft customer service representatives need strong communication and problem-solving skills, technical proficiency with Microsoft products, and the ability to handle customer inquiries professionally. Knowledge of troubleshooting, patience, and familiarity with customer service tools like CRM software are also important for success in this role.

What is the difference between Microsoft Customer Service vs Microsoft Technical Support?

AspectMicrosoft Customer ServiceMicrosoft Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications (e.g., CompTIA, Microsoft certifications)
Work EnvironmentCall centers, online chat, email supportRemote or on-site technical troubleshooting, diagnostics
Employer & Industry UsageCustomer service teams within Microsoft, retail, and online supportTechnical support teams for Microsoft products and services
Common Search & Comparison IntentUnderstanding customer service roles at MicrosoftDistinguishing technical support from general customer service

Microsoft Customer Service focuses on assisting users with account issues, billing, and general inquiries, requiring strong communication skills. Microsoft Technical Support involves troubleshooting technical problems, requiring technical knowledge and certifications. Both roles are essential in Microsoft’s support ecosystem but differ mainly in technical complexity and skill requirements.

Can I work from home for Microsoft?

Microsoft Customer Service roles often offer remote work options, especially for positions that involve phone, chat, or email support. Availability of remote work depends on the specific role, team, and location, and may require familiarity with collaboration tools like Microsoft Teams and a suitable home office setup.

What does a Microsoft Customer Service representative do?

A Microsoft Customer Service representative assists customers with inquiries, troubleshooting, and resolving issues related to Microsoft products and services. They handle questions about software installations, account management, billing, subscriptions, and technical problems. These professionals communicate via phone, chat, or email, aiming to provide a positive customer experience and ensure satisfaction with Microsoft products. They may also guide customers through self-service options and escalate complex issues to specialized support teams as needed.

How difficult is it to get hired at Microsoft?

Getting hired for a Microsoft Customer Service role typically involves a competitive application process that includes multiple interview stages, skills assessments, and demonstrating strong communication and problem-solving abilities. Candidates often need relevant experience, technical knowledge of Microsoft products, and a customer-focused attitude to succeed.
More about Microsoft Customer Service jobs
What cities are hiring for Microsoft Customer Service jobs? Cities with the most Microsoft Customer Service job openings:
What states have the most Microsoft Customer Service jobs? States with the most job openings for Microsoft Customer Service jobs include:
What job categories do people searching Microsoft Customer Service jobs look for? The top searched job categories for Microsoft Customer Service jobs are:
Microsoft Customer Service jobs near you
Infographic showing various Microsoft Customer Service job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Administrator

Customer Service Administrator

Performance Systems Integration LLC

Portland, OR • On-site

$18 - $22/hr

Full-time

Posted 6 days ago

Job description

CUSTOMER SERVICE ADMINISTRATOR
Reports To: Customer Support Supervisor
Department: Customer Service
Direct Reports: None
FLSA Status: Non-exempt
Employment Type: Full Time
Pay Range: $18 - $22 per hour
Position Overview:
Responsible for front-line customer phone support, including answering basic scheduling questions, identifying high-value customers, calming upset customers, and escalating / routing calls as appropriate. Collaborates with managers, scheduling / billing administrators, and other office staff in delivering an excellent customer experience.
Job Responsibilities:
  • Answer all incoming phone calls and route to the appropriate parties.
  • Answer basic customer questions regarding currently scheduled appointments by looking up jobs in the Field Service Management software.
  • Diffuse customer complaints and escalate to the manager when appropriate.
  • Create jobs in our Field Service Management software for non-emergency customer service requests and notify the Scheduling Admin.
  • Escalate emergency and high-value customer calls to managers or Scheduling Admins with a live transfer.
  • Escalate changes to customer information in accordance with established PSI protocols.
  • Assist Scheduling Administrators, Compliance Administration, and other departments as necessary.
  • Some misc. local office duties may apply such as office supply ordering and mail collection.
  • Greet customers and other visitors to the office and assist, if applicable.
  • Other duties may include basic administrative tasks and related special projects as assigned

Qualifications:
Education & Certifications:
  • Minimum of a High School Diploma or GED.
  • Associate or bachelor's degree preferred.

Experience:
  • Minimum of 1 year administrative and/or customer service experience.
  • Knowledge of Fire Alarm, Sprinkler or Suppression systems (or other related industries) preferred, but not required.
  • Advanced computer and software skills, such as Microsoft, CRM, ERP, and work order management systems.
  • Demonstrates excellent customer service and professional etiquette.

Key Competencies:
  • Able to understand various fire protection services we deliver and customer accounts.
  • Excellent interpersonal and customer service skills.
  • Communicates effectively, verbally and in writing.
  • Organizes work and pays attention to details.
  • Demonstrates sound judgement and prioritizes work appropriately.
  • Able to complete tasks in a fast-paced environment.
  • Manages time and work effectively.
  • Keeps composure and a positive attitude, even when under pressure.
  • Meets stated commitments.

Physical Requirements:
  • Long periods of time are spent sitting, being on the phone, and working on the computer. May stand and take short breaks as needed.

Working Conditions:
  • Climate controlled office environment.
  • Moderate noise level.

EEO Statement: Performance Systems Integration provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation, or any other protected group status as defined by law.

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