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Microsoft Customer Service Jobs (NOW HIRING)

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Maintain a customer-focused attitude while managing multiple priorities. Qualifications: * Strong computer and data entry skills, with proficiency in Microsoft Office or similar software. * Excellent ...

Sr. Software Engineer -CTJ- Poly

Redmond, WA · On-site

$137K - $180K/yr

Power Automate is a foundational service within Microsoft Power Platform, enabling customers to automate workflows across applications, services, and data systems. In highly regulated and mission ...

Senior Corporate Counsel

Redmond, WA · On-site

$147K - $258K/yr

Overview Join the legal team supporting Microsoft's Customer Experience & Success (CE&S) team, where world class technical services, powered by Agentic AI solutions, enable customers to successfully ...

Software Engineer II - CTJ - Top Secret

Redmond, WA · On-site

$109K - $149K/yr

... Service level agreements (SLA), and meet the expectations of internal and external customers and users. Microsoft's mission is to empower every person and every organization on the planet to achieve ...

... our customers' heterogeneous environments, as well as ensuring the security of our own internal ... Microsoft is one of the largest enterprise service companies in the world. Are you excited about ...

Senior Product Manager - CTJ - TS/SCI

Redmond, WA · On-site

$141K - $187K/yr

... service/program management or software development OR equivalent experience. Other Requirements: * Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or ...

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How much do microsoft customer service jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for microsoft customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Microsoft Customer Service representative typically collaborate with other departments to resolve customer issues?

Microsoft Customer Service representatives often work closely with technical support teams, product specialists, and account managers to ensure that customer issues are thoroughly addressed. When a customer's inquiry requires expertise beyond general troubleshooting, representatives coordinate with these teams to gather accurate information and provide timely solutions. This collaborative approach not only helps resolve complex problems efficiently but also enhances the overall customer experience. Regular team meetings and shared knowledge bases are commonly used to facilitate smooth communication and problem-solving.

What are the key skills and qualifications needed to thrive as a Microsoft Customer Service Representative, and why are they important?

To thrive as a Microsoft Customer Service Representative, you need strong problem-solving skills, a solid understanding of Microsoft products, and experience in customer support, often supported by a relevant degree or technical certification. Familiarity with CRM systems, Microsoft Office Suite, and ticketing platforms is typically required. Exceptional communication, patience, and active listening are crucial soft skills for building rapport and resolving customer issues efficiently. These abilities ensure high-quality support experiences that help maintain customer satisfaction and loyalty for Microsoft's products and services.

What is the difference between Microsoft Customer Service vs Microsoft Technical Support?

AspectMicrosoft Customer ServiceMicrosoft Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications (e.g., CompTIA, Microsoft certifications)
Work EnvironmentCall centers, online chat, email supportRemote or on-site technical troubleshooting, diagnostics
Employer & Industry UsageCustomer service teams within Microsoft, retail, and online supportTechnical support teams for Microsoft products and services
Common Search & Comparison IntentUnderstanding customer service roles at MicrosoftDistinguishing technical support from general customer service

Microsoft Customer Service focuses on assisting users with account issues, billing, and general inquiries, requiring strong communication skills. Microsoft Technical Support involves troubleshooting technical problems, requiring technical knowledge and certifications. Both roles are essential in Microsoft’s support ecosystem but differ mainly in technical complexity and skill requirements.

What does a Microsoft Customer Service representative do?

A Microsoft Customer Service representative assists customers with inquiries, troubleshooting, and resolving issues related to Microsoft products and services. They handle questions about software installations, account management, billing, subscriptions, and technical problems. These professionals communicate via phone, chat, or email, aiming to provide a positive customer experience and ensure satisfaction with Microsoft products. They may also guide customers through self-service options and escalate complex issues to specialized support teams as needed.
More about Microsoft Customer Service jobs
What cities are hiring for Microsoft Customer Service jobs? Cities with the most Microsoft Customer Service job openings:
What states have the most Microsoft Customer Service jobs? States with the most job openings for Microsoft Customer Service jobs include:
Infographic showing various Microsoft Customer Service job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, 1% Part Time, and 4% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Senior Product Manager - CTJ - Secret with Security Clearance

Senior Product Manager - CTJ - Secret with Security Clearance

Microsoft Corporation

Redmond, WA

$141K - $187K/yr

Other

Posted 7 days ago


Microsoft rating

8.6

Company rating: 8.6 out of 10

Based on 125 frontline employees who took The Breakroom Quiz

47th of 186 rated software companies


Job description

Overview Microsoft is seeking a Senior Product Manager to lead complex, high-impact programs supporting ITAR-regulated and sovereign cloud environments. This role operates at the intersection of compliance, cloud infrastructure, security, and operational excellence, helping ensure Microsoft delivers secure, reliable services in some of the most highly regulated environments in the world. You will own end-to-end programs that modernize and scale ITAR-related operations, drive automation, and improve both customer and engineer experiences. This role is ideal for a senior PM who thrives in ambiguity, can influence across organizations, and is comfortable operating in high-trust environments where correctness, reliability, and accountability matter deeply. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities * Program Strategy & Execution
* Own the strategy, planning, and execution of large, cross-functional programs supporting ITAR and sovereign cloud operations.
* Translate regulatory and compliance requirements into scalable, operationally sound solutions.
* Cross-Functional Leadership
* Partner with engineering, security, compliance, and operations teams to deliver solutions that improve reliability while reducing manual effort.
* Drive alignment across teams with differing priorities, operating effectively without direct authority.
* Operational Excellence
* Improve operational health, scalability, and transparency of ITAR-related workflows and services.
* Define success metrics, monitor performance, and proactively identify risks and mitigations.
* Stakeholder Communication
* Communicate program status, risks, and outcomes clearly to technical teams and senior stakeholders.
* Serve as a trusted program owner for ITAR-related initiatives and escalations.
* Continuous Improvement
* Identify systemic gaps and lead efforts to improve processes, tooling, and long-term operational maturity.
* Champion automation-first and platform-based approaches where appropriate. Qualifications Required Qualifications: * Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience.
* Security Clearance Requirements : Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: * * The successful candidate must have an active U.S. Government Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
* Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment. * Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications: * Bachelor's Degree AND 8+ years experience in product/service/program management or software development
* OR equivalent experience.
* 2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).
* 4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
* 4+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
* Experience supporting U.S. Government or sovereign cloud customers.
* Experience working in regulated or compliance-driven environments.
* Familiarity with cloud infrastructure, service operations, or SRE practices.
* Experience driving automation or platform solutions to reduce operational risk.
* Ability to balance near-term operational needs with long-term strategic improvements.
#MSFTCloud #MSFTSecurity #MSCareerEvents26 Product Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800.00 - $234,700.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200.00 - $261,000.00 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

Sourced by ZipRecruiter

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

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