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Microsoft Customer Service Jobs (NOW HIRING)

Microsoft

Senior Software Engineer - CTJ - Poly

Redmond, WA · On-site

$137K - $180K/yr

You'll design, develop, test, deploy, and support a variety of foundational cloud services, making a broad impact across Microsoft's products and customers. This role offers the chance to leverage ...

Microsoft

Software Engineer - CTJ - Poly

Redmond, WA · On-site

$111K - $183K/yr

The Microsoft Defender team is responsible for delivering a constantly evolving set of services and ... Candidates must be able to meet Microsoft, customer and/or government security screening ...

Microsoft

Software Engineer II -CTJ - Poly

Reston, VA · On-site

$100K - $199K/yr

Candidates must be able to meet Microsoft, customer and/or government security screening ... Cloud service experience (e.g. Azure, AWS, GCP, etc.) * Experience with Active Directory Software ...

Microsoft

Software Engineer - CTJ - Poly

Redmond, WA · On-site

$111K - $183K/yr

The Microsoft Defender team is responsible for delivering a constantly evolving set of services and ... Candidates must be able to meet Microsoft, customer and/or government security screening ...

Microsoft

Sr. Software Engineer -CTJ- Poly

Redmond, WA · On-site

$137K - $180K/yr

Power Automate is a foundational service within Microsoft Power Platform, enabling customers to automate workflows across applications, services, and data systems. In highly regulated and mission ...

Microsoft

Sr. Software Engineer - CTJ - Poly

Reston, VA · On-site

$127K - $168K/yr

... Service level agreements (SLA), and meet the expectations of internal and external customers and users. Microsoft's mission is to empower every person and every organization on the planet to achieve ...

Microsoft

Technical Support Engineer

Charlotte, NC · On-site

The Microsoft Customer Service and Support team is looking for Customer Service Engineers who can handle complex customer issues and help them achieve their digital transformation goals. This role ...

Smitty's

Customer Service Representative

Glen Mills, PA · On-site

$15.75 - $21.25/hr

Call information is documented in a Microsoft Customer Relationship Management (CRM) system and ... Suggest products and services to existing customers and new prospects via phone, explaining waffle ...

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How much do microsoft customer service jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for microsoft customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Microsoft Customer Service representative typically collaborate with other departments to resolve customer issues?

Microsoft Customer Service representatives often work closely with technical support teams, product specialists, and account managers to ensure that customer issues are thoroughly addressed. When a customer's inquiry requires expertise beyond general troubleshooting, representatives coordinate with these teams to gather accurate information and provide timely solutions. This collaborative approach not only helps resolve complex problems efficiently but also enhances the overall customer experience. Regular team meetings and shared knowledge bases are commonly used to facilitate smooth communication and problem-solving.

What are the key skills and qualifications needed to thrive as a Microsoft Customer Service Representative, and why are they important?

To thrive as a Microsoft Customer Service Representative, you need strong problem-solving skills, a solid understanding of Microsoft products, and experience in customer support, often supported by a relevant degree or technical certification. Familiarity with CRM systems, Microsoft Office Suite, and ticketing platforms is typically required. Exceptional communication, patience, and active listening are crucial soft skills for building rapport and resolving customer issues efficiently. These abilities ensure high-quality support experiences that help maintain customer satisfaction and loyalty for Microsoft's products and services.

What is the difference between Microsoft Customer Service vs Microsoft Technical Support?

AspectMicrosoft Customer ServiceMicrosoft Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications (e.g., CompTIA, Microsoft certifications)
Work EnvironmentCall centers, online chat, email supportRemote or on-site technical troubleshooting, diagnostics
Employer & Industry UsageCustomer service teams within Microsoft, retail, and online supportTechnical support teams for Microsoft products and services
Common Search & Comparison IntentUnderstanding customer service roles at MicrosoftDistinguishing technical support from general customer service

Microsoft Customer Service focuses on assisting users with account issues, billing, and general inquiries, requiring strong communication skills. Microsoft Technical Support involves troubleshooting technical problems, requiring technical knowledge and certifications. Both roles are essential in Microsoft’s support ecosystem but differ mainly in technical complexity and skill requirements.

What does a Microsoft Customer Service representative do?

A Microsoft Customer Service representative assists customers with inquiries, troubleshooting, and resolving issues related to Microsoft products and services. They handle questions about software installations, account management, billing, subscriptions, and technical problems. These professionals communicate via phone, chat, or email, aiming to provide a positive customer experience and ensure satisfaction with Microsoft products. They may also guide customers through self-service options and escalate complex issues to specialized support teams as needed.
More about Microsoft Customer Service jobs
What cities are hiring for Microsoft Customer Service jobs? Cities with the most Microsoft Customer Service job openings:
What states have the most Microsoft Customer Service jobs? States with the most job openings for Microsoft Customer Service jobs include:
What job categories do people searching Microsoft Customer Service jobs look for? The top searched job categories for Microsoft Customer Service jobs are:
Microsoft Customer Service jobs near you
Infographic showing various Microsoft Customer Service job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, and 20% Temporary. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Senior Software Engineer - CTJ - Poly

Senior Software Engineer - CTJ - Poly

Microsoft

Redmond, WA • On-site

$137K - $180K/yr

Full-time

Posted 19 days ago

Microsoft rating

8.5

Company rating: 8.5 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

68th of 209 rated software companies

Job description

Overview
Do you thrive on optimizing and maintaining foundational services that power the cloud? Microsoft is seeking a Senior Software Engineer in the Azure Edge + Platform Silver Infrastructure Operations and Insights Team. The Operations and Insights team develops mission-critical platforms, tools, and big data solutions that empower Microsoft technicians and engineers to operate and protect Microsoft's cutting-edge cloud datacenters and high-security facilities.
As a Senior Software Engineer, you'll have the opportunity to build the most secure and trusted cloud that the US Government relies on for innovation. You'll design, develop, test, deploy, and support a variety of foundational cloud services, making a broad impact across Microsoft's products and customers. This role offers the chance to leverage your software and data engineering experience while delving into cloud infrastructure, big data, and cloud-scale automation. Plus, enjoy the flexibility of partially working from home while contributing to strategic projects.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
  • Translate user and stakeholder requirements into robust designs, clarifying acceptance criteria and aligning solutions with team architecture and security/compliance standards.
  • Own complex components end-to-end: produce maintainable, performant, and reusable code; write unit/integration tests; and uphold engineering excellence through thorough reviews.
  • Decompose large initiatives into well-scoped work items with estimates, identify cross-team dependencies and risks, and drive execution to hit schedule and quality bars.
  • Serve as senior Designated Responsible Individual (DRI) for services/features: lead incident response, perform root-cause analysis, create/automate playbooks, and drive measurable incident and toil reduction.
  • Improve service reliability and operational maturity through enhanced telemetry, observability integration, automated rollback/remediation workflows, and proactive performance tuning.
  • Design and maintain Infrastructure as Code (IaC) assets-such as resource templates, declarative configurations, and automated deployment pipelines-to ensure consistent, repeatable, and secure provisioning across clouds.
  • Model continuous learning and knowledge sharing: evaluate emerging technologies, document patterns and runbooks, and mentor peers to uplift code quality and operational practices.
  • Embody our culture and values.

Qualifications
Required/Minimum Qualifications:
  • Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.

Other Requirements:
Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.
  • Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  • Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance

Preferred/Additional Qualifications:
  • Demonstrated ability to lead through influence-aligning engineers, driving clarity, and unblocking execution without formal authority.
  • Demonstrated interest and potential in people leadership (mentoring, coaching, and developing others), with a desire to grow into a people manager role over time.
  • Experience developing front end web solutions leveraging Angular, React, or comparable frameworks.
  • Experience with development and administration of SQL Server databases.
  • Understanding and experience with CI/CD concepts and Git.
  • Experienced in solving operational issues in a scalable way.
  • Ability to thrive with the ambiguity associated with working in a fast-paced and changing environment.
  • Experience building and supporting large-scale production services, including logging, monitoring, alerting, and measuring reliability and availability.

Software Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

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Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

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