... service/program management or software development OR equivalent experience. * Security Clearance Requirements : Candidates must be able to meet Microsoft, customer and/or government security ...
... service/program management or software development OR equivalent experience. * Security Clearance Requirements : Candidates must be able to meet Microsoft, customer and/or government security ...
... Microsoft products and services. * Our Agentic AI Consultant will work with a team of project managers, architects and consultants. * Educate our customers and partners on the power of Microsoft's AI ...
... Microsoft products and services. * Our Agentic AI Consultant will work with a team of project managers, architects and consultants. * Educate our customers and partners on the power of Microsoft's AI ...
Be Seen First
Entry Level Operations Assistant
Troy, MI · On-site
Maintain a customer-focused attitude while managing multiple priorities. Qualifications: * Strong computer and data entry skills, with proficiency in Microsoft Office or similar software. * Excellent ...
Quick apply
Be Seen First
Entry Level Operations Assistant
Troy, MI · On-site
Maintain a customer-focused attitude while managing multiple priorities. Qualifications: * Strong computer and data entry skills, with proficiency in Microsoft Office or similar software. * Excellent ...
Customer Service Administrator
Portland, OR · On-site
$18 - $22/hr
Advanced computer and software skills, such as Microsoft, CRM, ERP, and work order management systems. * Demonstrates excellent customer service and professional etiquette. Key Competencies: * Able ...
Customer Service Administrator
Portland, OR · On-site
$18 - $22/hr
Advanced computer and software skills, such as Microsoft, CRM, ERP, and work order management systems. * Demonstrates excellent customer service and professional etiquette. Key Competencies: * Able ...
Customer Service Administrator
$18 - $22/hr
Advanced computer and software skills, such as Microsoft, CRM, ERP, and work order management systems. * Demonstrates excellent customer service and professional etiquette. Key Competencies: * Able ...
Customer Service Administrator
$18 - $22/hr
Advanced computer and software skills, such as Microsoft, CRM, ERP, and work order management systems. * Demonstrates excellent customer service and professional etiquette. Key Competencies: * Able ...
... how Microsoft uses data to deliver reliable, secure, and impactful services. You will work on meaningful systems, collaborate with diverse teams, and help shape platforms that serve customers at ...
... how Microsoft uses data to deliver reliable, secure, and impactful services. You will work on meaningful systems, collaborate with diverse teams, and help shape platforms that serve customers at ...
Senior Software Engineer, Knowledge Graph/Entity Systems - Microsoft AI Search
Mountain View, CA · On-site
$145K - $192K/yr
... customer and/or government security screening requirements are required for this role. These ... services. Founded in 1975, the company is headquartered in Redmond, USA, with a team of 10001 ...
Senior Software Engineer, Knowledge Graph/Entity Systems - Microsoft AI Search
Mountain View, CA · On-site
$145K - $192K/yr
... customer and/or government security screening requirements are required for this role. These ... services. Founded in 1975, the company is headquartered in Redmond, USA, with a team of 10001 ...
Being a part of Microsoft's customer-focused culture, you will be empowered to take ownership of service design by driving reliable, scalable, and high-performance solutions across the entire C+E ...
Being a part of Microsoft's customer-focused culture, you will be empowered to take ownership of service design by driving reliable, scalable, and high-performance solutions across the entire C+E ...
Being a part of Microsoft's customer-focused culture, you will be empowered to take ownership of service design by driving reliable, scalable, and high-performance solutions across the entire C+E ...
Being a part of Microsoft's customer-focused culture, you will be empowered to take ownership of service design by driving reliable, scalable, and high-performance solutions across the entire C+E ...
... of Microsoft products and the delivery of services to government customers; * Providing legal advice and counsel on national security, classified matters, governance, and compliance issues arising ...
... of Microsoft products and the delivery of services to government customers; * Providing legal advice and counsel on national security, classified matters, governance, and compliance issues arising ...
Being a part of Microsoft's customer-focused culture, you will be empowered to take ownership of service design by driving reliable, scalable, and high-performance solutions across the entire C+E ...
Being a part of Microsoft's customer-focused culture, you will be empowered to take ownership of service design by driving reliable, scalable, and high-performance solutions across the entire C+E ...
Sr. Software Engineer -CTJ- Poly
Redmond, WA · On-site
$137K - $180K/yr
Power Automate is a foundational service within Microsoft Power Platform, enabling customers to automate workflows across applications, services, and data systems. In highly regulated and mission ...
Sr. Software Engineer -CTJ- Poly
Redmond, WA · On-site
$137K - $180K/yr
Power Automate is a foundational service within Microsoft Power Platform, enabling customers to automate workflows across applications, services, and data systems. In highly regulated and mission ...
Being a part of Microsoft's customer-focused culture, you will be empowered to take ownership of service design by driving reliable, scalable, and high-performance solutions across the entire C+E ...
Being a part of Microsoft's customer-focused culture, you will be empowered to take ownership of service design by driving reliable, scalable, and high-performance solutions across the entire C+E ...
Senior Corporate Counsel
Redmond, WA · On-site
$147K - $258K/yr
Overview Join the legal team supporting Microsoft's Customer Experience & Success (CE&S) team, where world class technical services, powered by Agentic AI solutions, enable customers to successfully ...
Senior Corporate Counsel
Redmond, WA · On-site
$147K - $258K/yr
Overview Join the legal team supporting Microsoft's Customer Experience & Success (CE&S) team, where world class technical services, powered by Agentic AI solutions, enable customers to successfully ...
... customer service, or related experience OR equivalent experience. Other Requirements: Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security ...
... customer service, or related experience OR equivalent experience. Other Requirements: Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security ...
Software Engineer II - CTJ - Top Secret
Redmond, WA · On-site
$109K - $149K/yr
... Service level agreements (SLA), and meet the expectations of internal and external customers and users. Microsoft's mission is to empower every person and every organization on the planet to achieve ...
Software Engineer II - CTJ - Top Secret
Redmond, WA · On-site
$109K - $149K/yr
... Service level agreements (SLA), and meet the expectations of internal and external customers and users. Microsoft's mission is to empower every person and every organization on the planet to achieve ...
... customers and users. The Microsoft Defender team is responsible for delivering a constantly evolving set of services and solutions to meet the challenging landscape of our ever-evolving attackers.
... customers and users. The Microsoft Defender team is responsible for delivering a constantly evolving set of services and solutions to meet the challenging landscape of our ever-evolving attackers.
M365 is at the forefront of this revolution with an ever-expanding array of services and offerings such as Microsoft Teams, Copilot and more. We are looking for a Customer Experience Engineer II with ...
M365 is at the forefront of this revolution with an ever-expanding array of services and offerings such as Microsoft Teams, Copilot and more. We are looking for a Customer Experience Engineer II with ...
... our customers' heterogeneous environments, as well as ensuring the security of our own internal ... Microsoft is one of the largest enterprise service companies in the world. Are you excited about ...
... our customers' heterogeneous environments, as well as ensuring the security of our own internal ... Microsoft is one of the largest enterprise service companies in the world. Are you excited about ...
Senior Product Manager - CTJ - TS/SCI
Redmond, WA · On-site
$141K - $187K/yr
... service/program management or software development OR equivalent experience. Other Requirements: * Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or ...
Senior Product Manager - CTJ - TS/SCI
Redmond, WA · On-site
$141K - $187K/yr
... service/program management or software development OR equivalent experience. Other Requirements: * Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or ...
Microsoft Customer Service information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do microsoft customer service jobs pay per hour?
How does a Microsoft Customer Service representative typically collaborate with other departments to resolve customer issues?
What are the key skills and qualifications needed to thrive as a Microsoft Customer Service Representative, and why are they important?
What is the difference between Microsoft Customer Service vs Microsoft Technical Support?
| Aspect | Microsoft Customer Service | Microsoft Technical Support |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service experience | High school diploma; technical certifications (e.g., CompTIA, Microsoft certifications) |
| Work Environment | Call centers, online chat, email support | Remote or on-site technical troubleshooting, diagnostics |
| Employer & Industry Usage | Customer service teams within Microsoft, retail, and online support | Technical support teams for Microsoft products and services |
| Common Search & Comparison Intent | Understanding customer service roles at Microsoft | Distinguishing technical support from general customer service |
Microsoft Customer Service focuses on assisting users with account issues, billing, and general inquiries, requiring strong communication skills. Microsoft Technical Support involves troubleshooting technical problems, requiring technical knowledge and certifications. Both roles are essential in Microsoft’s support ecosystem but differ mainly in technical complexity and skill requirements.
What does a Microsoft Customer Service representative do?
- Export Customer Service Representative
- No Experience Customer Service
- Manager Vanguard Customer Service
- Ft Customer Service Representative
- Tier 1 Customer Service Representative
- Customer Service Representative Manufacturing Industry
- Services Customer Service
- Helping Hands Customer Service
- Aflac Customer Service
- Medicare Customer Service Representative

$141K - $187K/yr
Other
Posted 7 days ago
Microsoft rating
8.6
Based on 125 frontline employees who took The Breakroom Quiz
47th of 186 rated software companies
Job description
* Own the strategy, planning, and execution of large, cross-functional programs supporting ITAR and sovereign cloud operations.
* Translate regulatory and compliance requirements into scalable, operationally sound solutions.
* Cross-Functional Leadership
* Partner with engineering, security, compliance, and operations teams to deliver solutions that improve reliability while reducing manual effort.
* Drive alignment across teams with differing priorities, operating effectively without direct authority.
* Operational Excellence
* Improve operational health, scalability, and transparency of ITAR-related workflows and services.
* Define success metrics, monitor performance, and proactively identify risks and mitigations.
* Stakeholder Communication
* Communicate program status, risks, and outcomes clearly to technical teams and senior stakeholders.
* Serve as a trusted program owner for ITAR-related initiatives and escalations.
* Continuous Improvement
* Identify systemic gaps and lead efforts to improve processes, tooling, and long-term operational maturity.
* Champion automation-first and platform-based approaches where appropriate. Qualifications Required Qualifications: * Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience.
* Security Clearance Requirements : Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: * * The successful candidate must have an active U.S. Government Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
* Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment. * Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications: * Bachelor's Degree AND 8+ years experience in product/service/program management or software development
* OR equivalent experience.
* 2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).
* 4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
* 4+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
* Experience supporting U.S. Government or sovereign cloud customers.
* Experience working in regulated or compliance-driven environments.
* Familiarity with cloud infrastructure, service operations, or SRE practices.
* Experience driving automation or platform solutions to reduce operational risk.
* Ability to balance near-term operational needs with long-term strategic improvements.
#MSFTCloud #MSFTSecurity #MSCareerEvents26 Product Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800.00 - $234,700.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200.00 - $261,000.00 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
What Microsoft employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Microsoft
Sourced by ZipRecruiter
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Industry
Computer and computer peripheral equipment and software wholesalers
Company size
10,000+ Employees
Headquarters location
Redmond, WA, US
Year founded
1975