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Microsoft Customer Service Jobs in Oregon (NOW HIRING)

Microsoft

Senior Performance Architect

Hillsboro, OR · On-site

$181K/yr

Demonstrate Microsoft core values: Customer Focus, Adaptability, Collaboration, Growth Mindset ... Service (QoS) traffic. * Knowledge of performance monitors and post-silicon SOC and performance ...

CO BEND INC

Customer Service

Bend, OR

$11.50/hr

Help us help our customers realize their dreams of a beautiful home! -Join The #1 Furniture Company ... Proficient computer knowledge with Microsoft Tools * Skilled at balancing multiple priorities in a ...

CO BEND INC

Customer Service

Bend, OR

$11.50/hr

Help us help our customers realize their dreams of a beautiful home! -Join The #1 Furniture Company ... Proficient computer knowledge with Microsoft Tools * Skilled at balancing multiple priorities in a ...

TalentBridge

Customer Service Representative

Eugene, OR · On-site

$16.25 - $22/hr

Customer Service Representative As a Customer Service Representative, you will ensure that we ... At a minimum, you'll need: • Experience with Microsoft Office programs such as MS Project, Word ...

Smith Optics

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

Customer Service Representative (CSR) Location: Portland, OR (onsite role) General Summary: As a ... Experience with Microsoft Suite is essential. * Familiarity with and customer experience ticketing ...

Classet

Customer Service Representative

Tigard, OR · On-site

$20/hr

Ace Handyman Services is hiring a Customer Service Representative! Ace Handyman Services Portland ... Proficient with Microsoft Office, including Outlook, Word, Excel and Mac computers Nice to Have:

Classet

Customer Service Representative

Tigard, OR · On-site

$20/hr

Ace Handyman Services is hiring a Customer Service Representative! Ace Handyman Services Portland ... Proficient with Microsoft Office, including Outlook, Word, Excel and Mac computers Nice to Have:

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How much do microsoft customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for microsoft customer service in Oregon is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.12 per hour, depending on experience, location, and employer.

What does a Microsoft Customer Service representative do?

A Microsoft Customer Service representative assists customers with inquiries, troubleshooting, and resolving issues related to Microsoft products and services. They handle questions about software installations, account management, billing, subscriptions, and technical problems. These professionals communicate via phone, chat, or email, aiming to provide a positive customer experience and ensure satisfaction with Microsoft products. They may also guide customers through self-service options and escalate complex issues to specialized support teams as needed.

What skills and qualifications are needed to thrive as a Microsoft Customer Service representative?

To thrive as a Microsoft Customer Service Representative, you need strong problem-solving skills, a solid understanding of Microsoft products, and experience in customer support, often supported by a relevant degree or technical certification. Familiarity with CRM systems, Microsoft Office Suite, and ticketing platforms is typically required. Exceptional communication, patience, and active listening are crucial soft skills for building rapport and resolving customer issues efficiently. These abilities ensure high-quality support experiences that help maintain customer satisfaction and loyalty for Microsoft's products and services.

How does a Microsoft Customer Service representative typically collaborate with other departments to resolve customer issues?

Microsoft Customer Service representatives often work closely with technical support teams, product specialists, and account managers to ensure that customer issues are thoroughly addressed. When a customer's inquiry requires expertise beyond general troubleshooting, representatives coordinate with these teams to gather accurate information and provide timely solutions. This collaborative approach not only helps resolve complex problems efficiently but also enhances the overall customer experience. Regular team meetings and shared knowledge bases are commonly used to facilitate smooth communication and problem-solving.

What is the difference between Microsoft Customer Service vs Microsoft Technical Support?

AspectMicrosoft Customer ServiceMicrosoft Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications (e.g., CompTIA, Microsoft certifications)
Work EnvironmentCall centers, online chat, email supportRemote or on-site technical troubleshooting, diagnostics
Employer & Industry UsageCustomer service teams within Microsoft, retail, and online supportTechnical support teams for Microsoft products and services
Common Search & Comparison IntentUnderstanding customer service roles at MicrosoftDistinguishing technical support from general customer service

Microsoft Customer Service focuses on assisting users with account issues, billing, and general inquiries, requiring strong communication skills. Microsoft Technical Support involves troubleshooting technical problems, requiring technical knowledge and certifications. Both roles are essential in Microsoft’s support ecosystem but differ mainly in technical complexity and skill requirements.

Do Microsoft customer service jobs require experience?

Microsoft customer service jobs typically do not require extensive prior experience, as they often provide training for new hires. However, having customer service skills, communication abilities, and familiarity with Microsoft products can be beneficial for applicants.

Does Microsoft have customer service people?

Yes, Microsoft employs customer service representatives who assist users with technical support, product inquiries, and troubleshooting. These roles often require strong communication skills and knowledge of Microsoft products and services. Customer service staff may work in call centers, online chat, or email support environments.

Does Microsoft have work from home jobs?

Microsoft Customer Service roles often offer remote work options, especially for positions involving support and communication tools. These jobs typically require strong communication skills, familiarity with Microsoft products, and the ability to work independently in a virtual environment.

What are popular job titles related to Microsoft Customer Service jobs in Oregon?

For Microsoft Customer Service jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Microsoft Customer Service jobs in Oregon look for?

The top searched job categories for Microsoft Customer Service jobs in Oregon are:

What cities in Oregon are hiring for Microsoft Customer Service jobs?

Cities in Oregon with the most Microsoft Customer Service job openings:

Microsoft Customer Service jobs near you
Infographic showing various Microsoft Customer Service job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,337 per year, or $19.9 per hour.

MS Dynamics CE Developer

Agile Staffing Groups

Portland, OR • On-site

$77/hr

Other

Re-posted 29 days ago

Job description

Pennsylvania Turnpike Commission (PTC)

Title: Dynamics 365 Developer

Location: Remote

Duration: Up to 2 Years

Pay Rate up to: $77/hr on W2. Must be willing to work on our W2.

Start Date: 6/2/2025

Description of Duties

  1. Configure and develop the PTC's Microsoft CE CRM system based on the functional and technical tasks developed as part of an Agile Backlog process.
  2. Collaborate with technical leads, project managers, and other stakeholders to ensure successful project delivery.
  3. Work closely with and be a member of a team led as assigned by the PTC to implement solutions as defined.
  4. Support the Function Lead in the definition of functional requirements for integrating Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and payment gateways.
  5. Under the direction of the Microsoft CRM CE Sr Developer / Designer:
    1. Ensure the seamless integration, best in class performance, and efficient data flow across systems.
    2. Support the development of training programs for end-users to ensure effective use of Dynamics 365 CE solutions.
    3. Promote user adoption through effective change management and support.
    4. Provide ongoing support and optimization for Dynamics 365 CE solutions.
    5. Identify and implement improvements to enhance system functionality and user experience.
    6. Configure Dynamics 365 CE applications to meet specific business requirements.
    7. Configure Dynamics 365 Customer Service functionality including Channels, Workstreams, Unified Routing, etc. for Omnichannel features.
    8. Work with technical teams to ensure customizations and integrations are aligned with functional needs.
    9. Build and work with Continuous Integration and Continuous Delivery Pipelines and operate within Application Lifecycle Management best practices, PTC Standards, and PTC Software Development Lifecycle documentation.
  7. Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
  8. Lead and participate in project team activities for system work efforts related to enterprise systems.

Experience/Certifications

  1. 5+ years' experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape.
  2. Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including customization, configuration, and user management.
  3. Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications.
  4. Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering at least 2 Dynamics CE implementation projects for high volume contact centers.
  5. 3+ experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, etc.
  6. Requires hands on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways.
  7. Familiarity with Agile development methodologies.
  8. Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.
This role should have the most of the following certifications:
  1. Dynamics 365 Fundamentals (MB-910).
  2. Microsoft Power Platform + Dynamics 365 Core (MB-200).
  3. Power Platform App Maker Associate (PL-100).
  4. Dynamics 365 Customer Service Functional Consultant Associate (MB-230).
  5. Power Platform Developer Associate (PL-400)