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Microsoft Customer Service Jobs in Oregon (NOW HIRING)

CO BEND INC

Customer Service

Bend, OR

$11.50/hr

Help us help our customers realize their dreams of a beautiful home! -Join The #1 Furniture Company ... Proficient computer knowledge with Microsoft Tools * Skilled at balancing multiple priorities in a ...

CO BEND INC

Customer Service

Bend, OR

$11.50/hr

Help us help our customers realize their dreams of a beautiful home! -Join The #1 Furniture Company ... Proficient computer knowledge with Microsoft Tools * Skilled at balancing multiple priorities in a ...

TalentBridge

Customer Service Representative

Eugene, OR · On-site

$18/hr

At a minimum, you'll need: • Experience with Microsoft Office programs such as MS Project, Word ... customer service skills and the ability to satisfactorily resolve issues • Solid ability to ...

Smith Optics

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

Customer Service Representative (CSR) Location: Portland, OR (onsite role) General Summary: As a ... Experience with Microsoft Suite is essential. * Familiarity with and customer experience ticketing ...

New

Classet

Customer Service Representative

Tigard, OR · On-site

$20/hr

Ace Handyman Services is hiring a Customer Service Representative! Ace Handyman Services Portland ... Proficient with Microsoft Office, including Outlook, Word, Excel and Mac computers Nice to Have:

Classet

Customer Service Representative

Tigard, OR · On-site

$20/hr

Ace Handyman Services is hiring a Customer Service Representative! Ace Handyman Services Portland ... Proficient with Microsoft Office, including Outlook, Word, Excel and Mac computers Nice to Have:

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How much do microsoft customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for microsoft customer service in Oregon is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.12 per hour, depending on experience, location, and employer.

How does a Microsoft Customer Service representative typically collaborate with other departments to resolve customer issues?

Microsoft Customer Service representatives often work closely with technical support teams, product specialists, and account managers to ensure that customer issues are thoroughly addressed. When a customer's inquiry requires expertise beyond general troubleshooting, representatives coordinate with these teams to gather accurate information and provide timely solutions. This collaborative approach not only helps resolve complex problems efficiently but also enhances the overall customer experience. Regular team meetings and shared knowledge bases are commonly used to facilitate smooth communication and problem-solving.

What skills and qualifications are needed to thrive as a Microsoft Customer Service representative?

To thrive as a Microsoft Customer Service Representative, you need strong problem-solving skills, a solid understanding of Microsoft products, and experience in customer support, often supported by a relevant degree or technical certification. Familiarity with CRM systems, Microsoft Office Suite, and ticketing platforms is typically required. Exceptional communication, patience, and active listening are crucial soft skills for building rapport and resolving customer issues efficiently. These abilities ensure high-quality support experiences that help maintain customer satisfaction and loyalty for Microsoft's products and services.

What is the difference between Microsoft Customer Service vs Microsoft Technical Support?

AspectMicrosoft Customer ServiceMicrosoft Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications (e.g., CompTIA, Microsoft certifications)
Work EnvironmentCall centers, online chat, email supportRemote or on-site technical troubleshooting, diagnostics
Employer & Industry UsageCustomer service teams within Microsoft, retail, and online supportTechnical support teams for Microsoft products and services
Common Search & Comparison IntentUnderstanding customer service roles at MicrosoftDistinguishing technical support from general customer service

Microsoft Customer Service focuses on assisting users with account issues, billing, and general inquiries, requiring strong communication skills. Microsoft Technical Support involves troubleshooting technical problems, requiring technical knowledge and certifications. Both roles are essential in Microsoft’s support ecosystem but differ mainly in technical complexity and skill requirements.

What does a Microsoft Customer Service representative do?

A Microsoft Customer Service representative assists customers with inquiries, troubleshooting, and resolving issues related to Microsoft products and services. They handle questions about software installations, account management, billing, subscriptions, and technical problems. These professionals communicate via phone, chat, or email, aiming to provide a positive customer experience and ensure satisfaction with Microsoft products. They may also guide customers through self-service options and escalate complex issues to specialized support teams as needed.
What are popular job titles related to Microsoft Customer Service jobs in Oregon? For Microsoft Customer Service jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Microsoft Customer Service jobs in Oregon look for? The top searched job categories for Microsoft Customer Service jobs in Oregon are:
What cities in Oregon are hiring for Microsoft Customer Service jobs? Cities in Oregon with the most Microsoft Customer Service job openings:
Microsoft Customer Service jobs near you
Infographic showing various Microsoft Customer Service job openings in Oregon as of August 2026, with employment types broken down into 81% Full Time, and 19% Temporary. Highlights an 100% In-person job distribution, with an average salary of $41,337 per year, or $19.9 per hour.

Customer Service Administrator

Performance Systems Integration LLC

Portland, OR • On-site

$18 - $22/hr

Full-time

Re-posted 20 days ago

Job description

CUSTOMER SERVICE ADMINISTRATOR
Reports To: Customer Support Supervisor
Department: Customer Service
Direct Reports: None
FLSA Status: Non-exempt
Employment Type: Full Time
Pay Range: $18 - $22 per hour
Position Overview:
Responsible for front-line customer phone support, including answering basic scheduling questions, identifying high-value customers, calming upset customers, and escalating / routing calls as appropriate. Collaborates with managers, scheduling / billing administrators, and other office staff in delivering an excellent customer experience.
Job Responsibilities:
  • Answer all incoming phone calls and route to the appropriate parties.
  • Answer basic customer questions regarding currently scheduled appointments by looking up jobs in the Field Service Management software.
  • Diffuse customer complaints and escalate to the manager when appropriate.
  • Create jobs in our Field Service Management software for non-emergency customer service requests and notify the Scheduling Admin.
  • Escalate emergency and high-value customer calls to managers or Scheduling Admins with a live transfer.
  • Escalate changes to customer information in accordance with established PSI protocols.
  • Assist Scheduling Administrators, Compliance Administration, and other departments as necessary.
  • Some misc. local office duties may apply such as office supply ordering and mail collection.
  • Greet customers and other visitors to the office and assist, if applicable.
  • Other duties may include basic administrative tasks and related special projects as assigned

Qualifications:
Education & Certifications:
  • Minimum of a High School Diploma or GED.
  • Associate or bachelor's degree preferred.

Experience:
  • Minimum of 1 year administrative and/or customer service experience.
  • Knowledge of Fire Alarm, Sprinkler or Suppression systems (or other related industries) preferred, but not required.
  • Advanced computer and software skills, such as Microsoft, CRM, ERP, and work order management systems.
  • Demonstrates excellent customer service and professional etiquette.

Key Competencies:
  • Able to understand various fire protection services we deliver and customer accounts.
  • Excellent interpersonal and customer service skills.
  • Communicates effectively, verbally and in writing.
  • Organizes work and pays attention to details.
  • Demonstrates sound judgement and prioritizes work appropriately.
  • Able to complete tasks in a fast-paced environment.
  • Manages time and work effectively.
  • Keeps composure and a positive attitude, even when under pressure.
  • Meets stated commitments.

Physical Requirements:
  • Long periods of time are spent sitting, being on the phone, and working on the computer. May stand and take short breaks as needed.

Working Conditions:
  • Climate controlled office environment.
  • Moderate noise level.

EEO Statement: Performance Systems Integration provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation, or any other protected group status as defined by law.

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