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Remote Telephone Operator Jobs in Virginia (NOW HIRING)

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Remote Telephone Operator information

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$9

$17

$25

How much do remote telephone operator jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for remote telephone operator in Virginia is $17.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $19.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Telephone Operator, and why are they important?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are remote telephone operators?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are the most commonly searched types of Telephone Operator jobs in Virginia? The most popular types of Telephone Operator jobs in Virginia are:
What are popular job titles related to Remote Telephone Operator jobs in Virginia? For Remote Telephone Operator jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Virginia look for? The top searched job categories for Remote Telephone Operator jobs in Virginia are:
What cities in Virginia are hiring for Remote Telephone Operator jobs? Cities in Virginia with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Virginia as of June 2026, with employment types broken down into 11% As Needed, and 89% Full Time. Highlights an 100% Remote job distribution, with an average salary of $36,829 per year, or $17.7 per hour.
Customer Service Rep CAC - Hybrid

Customer Service Rep CAC - Hybrid

Sentara Healthcare

Charlottesville, VA • On-site, Remote

$15.75 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Sentara Health rating

6.8

Company rating: 6.8 out of 10

Based on 384 frontline employees who took The Breakroom Quiz

485th of 871 rated healthcare providers

Job description

City/State
Charlottesville, VA
Work Shift
First (Days)
Overview:
Sentara Health is currently seeking a full-time hybrid Customer Service Representative to support inbound call scheduling for Endocrinology and Rheumatology.
** This is a remote position; however, candidates must reside within one hour of the Virginia Beach or Charlottesville, VA area and must be willing to report on-site if needed due to connectivity or technical issues.
Shift Details
  • 40 hours per week
  • Monday through Friday
  • 8:00 AM and 4:30 PM

The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.
Education
  • High school diploma or equivalent Required

Experience
  • Two years of customer service experience Required
  • Previous data entry experience Required
  • Prior scheduling experience preferred
  • Experience in a high-volume call center preferred

Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to 10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - 5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - 10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

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