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Remote Answering Service Operator Jobs in Virginia

ForgeFit

Remote Customer Service Specialist

Chesapeake, VA · On-site +1

$16.50 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Whether answering questions, resolving issues, or coordinating with internal teams, your focus will ...

ForgeFit

Remote Customer Service Specialist

Virginia Beach, VA · On-site +1

$16.25 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Whether answering questions, resolving issues, or coordinating with internal teams, your focus will ...

ForgeFit

Remote Customer Service Specialist

Hampton, VA · On-site +1

$16.50 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Whether answering questions, resolving issues, or coordinating with internal teams, your focus will ...

Maximus

CSR II Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

... operating procedures, such as, filling out timesheets and adhering to privacy rules - May be ... a team - Experience answering OPM calls is required - Regular and predictable attendance is ...

Maximus

CSR II Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

... operating procedures, such as, filling out timesheets and adhering to privacy rules - May be ... a team - Experience answering OPM calls is required - Regular and predictable attendance is ...

HB Travels

Remote Support Specialist

Virginia Beach, VA · Remote

We're looking for a proactive and customer-focused Remote Support Specialist to join our growing ... service, we'd love to hear from you. In this role, you'll assist customers by answering questions ...

MCI Careers

Remote Call Center Representative

Virginia Beach, VA · On-site +1

$12.77 - $14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

LOCATION Remote Work-at-Home POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled ... MCI is the holding company for a diverse lineup of tech-enabled business services operating ...

MCI Careers

Remote Call Center Representative

Virginia Beach, VA · Remote

$13.75 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

MCI is the holding company for a diverse lineup of tech-enabled business services operating ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Work required shift from 9:30 AM to 6:00 PM as part of a coverage team operating 24x7 support, to ... Experience resolving technical problems and answering queries via telephone or self-service ...

MCI Careers

Remote Call CenterSales Representative

Virginia Beach, VA · Remote

$13.75 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

MCI is the holding company for a diverse lineup of tech-enabled business services operating ... We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If ...

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All JobsAnswering Service Operator JobsRemote Answering Service Operator JobsRemote Answering Service Operator Jobs in Virginia

Remote Answering Service Operator information

See Virginia salary details

$8

$19

$34

How much do remote answering service operator jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote answering service operator in Virginia is $19.09, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $20.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote answering service operators, and how can they be managed effectively?

Remote answering service operators often encounter challenges such as managing multiple calls simultaneously, maintaining professionalism under pressure, and adapting to various client protocols. Effective time management, clear communication, and familiarity with client-specific guidelines are essential for success. Regular training and open communication with supervisors also help operators stay informed about updates, ensuring a smooth workflow and high-quality customer service.

What is a remote answering service operator?

Remote Answering Service Operators are professionals who handle incoming calls and messages for businesses or individuals from a remote location. They provide customer support, take messages, forward calls, schedule appointments, and relay important information. Working from home or other remote settings, they use specialized software and communication tools to ensure efficient and professional service. This role is essential for businesses that require 24/7 availability or need support outside of regular office hours. Excellent communication, multitasking, and customer service skills are important for success in this position.

What are the key skills and qualifications needed to thrive as a remote answering service operator?

To thrive as a Remote Answering Service Operator, you need excellent verbal communication skills, strong listening abilities, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with call center software, multi-line phone systems, and CRM tools is typically required. Outstanding customer service, patience, and multitasking are key soft skills that set top operators apart. These skills are crucial for ensuring accurate message delivery, client satisfaction, and efficient handling of high call volumes in a remote environment.

What is the difference between Remote Answering Service Operator vs Virtual Receptionist?

AspectRemote Answering Service OperatorVirtual Receptionist
CredentialsBasic communication skills, sometimes customer service experienceSimilar; often customer service or administrative background
Work EnvironmentHome-based, handling calls for multiple clientsHome-based, managing calls, scheduling, and client communication
Employer & IndustryAnswering service companies, call centersSmall businesses, entrepreneurs, professional services
Search & Comparison IntentYes, often compared for call handling rolesYes, similar role with added administrative duties

The main difference is that a Remote Answering Service Operator primarily handles incoming calls for multiple clients, focusing on call answering and basic customer interaction. A Virtual Receptionist often performs additional administrative tasks like scheduling and email management. Both roles require strong communication skills and are home-based, but Virtual Receptionists typically have a broader scope of responsibilities.

What are popular job titles related to Remote Answering Service Operator jobs in Virginia? For Remote Answering Service Operator jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Answering Service Operator jobs in Virginia look for? The top searched job categories for Remote Answering Service Operator jobs in Virginia are:
What cities in Virginia are hiring for Remote Answering Service Operator jobs? Cities in Virginia with the most Remote Answering Service Operator job openings:
Remote Answering Service Operator jobs near you
Infographic showing various Remote Answering Service Operator job openings in Virginia as of August 2026, with employment types broken down into 71% Full Time, 26% Part Time, and 3% Contract. Highlights an 6% In-person, and 94% Remote job distribution, with an average salary of $39,715 per year, or $19.1 per hour.

Fully Remote Customer Service Agent

Disabled Veteran Solutions

Berryville, VA • On-site, Remote

$15/hr

Full-time

Posted 6 days ago

Job description

Make an Impact Through Meaningful Work (and Actually Enjoy Where You Work)
At Disabled Veteran Solutions (DVS), we're not just answering calls-we're helping people access critical government-based programs in security, health & human services, and state benefits. Every conversation matters, and the support you provide can genuinely change someone's day.
We're looking for dedicated, professional, and people-first Inbound Customer Service Representatives who want meaningful work, a strong remote culture, and a team that actually has each other's backs.
This is a fully remote role, so you can do your best work from the comfort of your own space-no commute, no office distractions, just a focused environment where you can thrive.
Start Date & Training
  • Start Date: September 21, 2026
  • Training: First two weeks (structured onboarding to set you up for success)
  • Training Schedule: 9:00 AM - 4:30 PM EST
What You'll Be Doing
You'll be the first point of contact for individuals who rely on essential services. Your role is to bring clarity, calm, and solutions-every single day.
Responsibilities include:
  • Answering inbound calls and delivering a positive, solution-focused customer experience
  • Assisting with basic technical troubleshooting and creating support tickets when needed
  • Scheduling appointments at designated service locations
  • Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
  • Conducting follow-up calls to ensure issues are resolved and customers stay informed
  • Providing consistent, high-quality service in a structured, supportive environment
What We're Looking For
We want people who are dependable, thoughtful, and comfortable working independently while staying connected to a remote team.
Required qualifications:
  • High school diploma or GED required (additional education preferred)
  • Prior customer service experience, especially in call-based environments
  • Strong verbal communication skills and ability to quickly build rapport
  • Ability to troubleshoot basic technical issues independently
  • Comfort working remotely with minimal supervision
  • Ability to complete an extensive credentialing and background check process

Preferred:
  • Bilingual (English/Spanish) candidates are strongly encouraged to apply
Technical & Work Environment Requirements
To set you up for success at home:
  • Reliable high-speed internet connection (must be on ethernet connection, no wi-fi)
  • Private, distraction-free workspace
  • Ability to navigate computer systems efficiently
Schedule
  • Regular schedule: Between 8:00 AM - 8:00 PM, Monday-Friday
  • Consistent attendance and reliability are essential for success in this role
  • Schedules are structured to support both business needs and work-life balance
Why Join DVS?
Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).
But beyond the credentials, here's what makes DVS different:
  • A fully remote role-work where you're most comfortable and productive
  • A supportive, team-driven environment where people actually help each other succeed
  • Meaningful work that supports Veterans, military families, and communities nationwide
  • A culture that values reliability, respect, and growth
  • Real opportunities for career advancement
  • A workplace where your work has purpose-not just tasks

At DVS, you're not just filling a role-you're joining a mission-driven team that takes pride in doing things the right way, together.
Ready to Join Us?
If you're looking for a remote role where your work matters, your team supports you, and your effort is valued every day-we'd love to hear from you.
Apply today and build a career with purpose at DVS.
A pre-employment drug screening and criminal background check are required prior to employment.

Apply