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Hospital Telephone Operator Jobs in Virginia (NOW HIRING)

Lifepoint Health

Switchboard Operator

Warrenton, VA · On-site

$15 - $17/hr

The fourth floor of the hospital is devoted to our Family Birthing Center and Intermediate Care Nursery. How you'll contribute A Switchboard Operator who excels in this role: * Operates the telephone ...

Lifepoint Health

Switchboard Operator

Warrenton, VA · On-site

$15 - $17/hr

The fourth floor of the hospital is devoted to our Family Birthing Center and Intermediate Care Nursery. How you'll contribute A Switchboard Operator who excels in this role: * Operates the telephone ...

Lifepoint Health

Switchboard Operator PRN

Warrenton, VA · On-site

$15 - $17/hr

The fourth floor of the hospital is devoted to our Family Birthing Center and Intermediate Care Nursery. How you'll contribute A Switchboard Operator who excels in this role: * Operates the telephone ...

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All JobsHospital Telephone Operator JobsHospital Telephone Operator Jobs in Virginia

Hospital Telephone Operator information

See Virginia salary details

$9

$17

$25

How much do hospital telephone operator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for hospital telephone operator in Virginia is $17.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $19.33 per hour, depending on experience, location, and employer.

What is a hospital telephone operator?

Hospital telephone operators are professionals responsible for answering, directing, and managing incoming and outgoing calls within a hospital or healthcare facility. They serve as a vital communication link between patients, families, medical staff, and departments. In addition to handling general inquiries, they may assist with emergency calls, relay messages, and provide information about hospital services and locations. Their role helps ensure efficient and effective communication throughout the hospital.

What are the key skills and qualifications needed to thrive as a hospital telephone operator?

To thrive as a Hospital Telephone Operator, you need excellent verbal communication, multitasking abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, paging software, and hospital information systems is typically required. Patience, professionalism, and strong problem-solving skills help operators manage stressful situations and provide outstanding customer service. These competencies are crucial for ensuring efficient communication, quick response to emergencies, and a positive experience for patients and staff.

What are some typical challenges faced by hospital telephone operators, and how can they be managed effectively?

Hospital telephone operators often handle high call volumes, including emergency situations and emotionally distressed callers. A major challenge is quickly and accurately directing calls while maintaining a calm and professional demeanor. Effective time management, strong communication skills, and familiarity with hospital departments are essential for managing these demands. Many operators also participate in ongoing training to stay current with hospital protocols and improve their ability to assist both patients and staff efficiently.

What is the difference between Hospital Telephone Operator vs Medical Receptionist?

AspectHospital Telephone OperatorMedical Receptionist
CredentialsHigh school diploma; communication skillsHigh school diploma; administrative skills
Work EnvironmentHospital front desk, call centerClinic or hospital front desk
Employer & IndustryHospitals, healthcare facilitiesMedical offices, clinics
Primary RoleAnswering calls, routing calls, pagingScheduling appointments, patient check-in

While both roles involve patient interaction and communication, the Hospital Telephone Operator primarily handles incoming calls and paging within the hospital, focusing on communication logistics. The Medical Receptionist manages patient check-in, scheduling, and administrative tasks. Both positions are essential in healthcare settings but serve different functions related to patient flow and communication.

What does a hospital telephone operator do in a hospital?

A hospital telephone operator manages incoming and outgoing calls within the hospital, directs calls to appropriate departments or staff, and provides information to patients, visitors, and staff. They often use a multi-line phone system and must communicate clearly, maintain confidentiality, and handle emergency calls efficiently.

What are popular job titles related to Hospital Telephone Operator jobs in Virginia?

For Hospital Telephone Operator jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Hospital Telephone Operator jobs in Virginia look for?

The top searched job categories for Hospital Telephone Operator jobs in Virginia are:

Hospital Telephone Operator jobs near you
Infographic showing various Hospital Telephone Operator job openings in Virginia as of August 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 75% Full Time, 16% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,829 per year, or $17.7 per hour.

Full-Time Switchboard Operator (3:00 PM - 11:00 PM Shift)

Innovation At Work

Roanoke, VA

$14.50 - $18.50/hr

Full-time, Part-time

Re-posted 27 days ago

Job description

Part-Time Switchboard Operator

Innovation At Work, Inc. (IAW) is seeking reliable and professional Part-Time Switchboard Operators to support evening telephone operations at the Salem VA Medical Center in Salem, Virginia.

This position is responsible for answering and routing incoming calls, assisting callers, operating multi-line telephone systems, supporting overhead paging functions, and maintaining professional communication support for hospital staff, patients, visitors, and emergency personnel.

This role primarily supports the evening shift from 3:00 PM to 11:00 PM and includes rotational weekend and holiday coverage, as well as fill-in coverage for staffing shortages, leave coverage, and operational needs.

Operators must demonstrate professionalism, attention to detail, strong customer service skills, and the ability to remain calm and effective in a fast-paced healthcare environment.

Required Qualifications

  • High school diploma or GED
  • Minimum of one (1) year of experience in a switchboard, receptionist, call center, healthcare communications, customer service, or related environment
  • Strong communication and telephone etiquette skills
  • Ability to handle multiple calls and tasks simultaneously
  • Basic computer and data entry skills
  • Ability to maintain professionalism during emergency or high-volume situations
  • Strong attendance and reliability required
  • Ability to work independently with minimal supervision

Schedule Requirements

  • Primary shift: 3:00 PM – 11:00 PM
  • Rotating weekends and holidays required
  • Must be available for fill-in coverage as needed
  • Part-time position

Preferred Qualifications

  • Previous hospital or medical switchboard experience preferred
  • Experience with multi-line telephone systems and overhead paging systems preferred
  • Prior federal contract or VA experience is a plus

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