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Hospital Telephone Operator Jobs (NOW HIRING)

Insight Global

Hospital Telephone Operator

Manhattan, NY · On-site

$21 - $24/hr

Title: Telephone Operator Location: 550 1st Ave NY 10016- 5x a week onsite Duration: 12 month ... Other emergency response situations Additionally, they will monitor the New York City Hospital ...

New

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

TELEPHONE OPERATOR 8PM-6AM (10 HOUR SHIFTS) INCLUDES WEEKENDS & HOLIDAYS FULL TIME / 72 HOURS EVERY ... hospital services, provides on-call information and processing, patient information, and directory ...

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

TELEPHONE OPERATOR 8PM-6AM (10 HOUR SHIFTS) INCLUDES WEEKENDS & HOLIDAYS FULL TIME / 72 HOURS EVERY ... hospital services, provides on-call information and processing, patient information, and directory ...

Premier Health

TELEPHONE OPERATOR

Middletown, OH

$15.50 - $19.25/hr

TELEPHONE OPERATOR 8PM-6AM (10 HOUR SHIFTS) INCLUDES WEEKENDS & HOLIDAYS FULL TIME / 72 HOURS EVERY ... hospital services, provides on-call information and processing, patient information, and directory ...

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

TELEPHONE OPERATOR 8PM-6AM (10 HOUR SHIFTS) INCLUDES WEEKENDS & HOLIDAYS FULL TIME / 72 HOURS EVERY ... hospital services, provides on-call information and processing, patient information, and directory ...

Catholic Health

Telephone Operator-PD

Port Jefferson, NY · On-site

$22/hr

Charles Campus of Good Samaritan University Hospital combines advanced clinical expertise with a ... Job Details The Telephone Operator acts as primary public contact in performance of computerized ...

McLaren

Telephone Operator-Receptionist

Flint, MI · On-site

$15.75 - $19.75/hr

Telephone Operator Receptionist Department: Communications Shift: Variable Daily Work Times ... Responsible for operating the main hospital switchboard equipment; handling incoming and outgoing ...

Catholic Health

Telephone Operator-PD

Port Jefferson, NY · On-site

$22/hr

Charles Campus of Good Samaritan University Hospital combines advanced clinical expertise with a ... Job Details The Telephone Operator acts as primary public contact in performance of computerized ...

McLaren Flint

Telephone Operator-Receptionist

Flint, MI

$15.75 - $19.75/hr

Telephone Operator Receptionist Department: Communications Shift: Variable Daily Work Times ... Responsible for operating the main hospital switchboard equipment; handling incoming and outgoing ...

McLaren

Telephone Operator-Receptionist

Flint, MI · On-site

$15.75 - $19.75/hr

Telephone Operator Receptionist Department: Communications Shift: Variable Daily Work Times ... Responsible for operating the main hospital switchboard equipment; handling incoming and outgoing ...

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Hospital Telephone Operator information

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How much do hospital telephone operator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for hospital telephone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is a hospital telephone operator?

Hospital telephone operators are professionals responsible for answering, directing, and managing incoming and outgoing calls within a hospital or healthcare facility. They serve as a vital communication link between patients, families, medical staff, and departments. In addition to handling general inquiries, they may assist with emergency calls, relay messages, and provide information about hospital services and locations. Their role helps ensure efficient and effective communication throughout the hospital.

What are the key skills and qualifications needed to thrive as a hospital telephone operator?

To thrive as a Hospital Telephone Operator, you need excellent verbal communication, multitasking abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, paging software, and hospital information systems is typically required. Patience, professionalism, and strong problem-solving skills help operators manage stressful situations and provide outstanding customer service. These competencies are crucial for ensuring efficient communication, quick response to emergencies, and a positive experience for patients and staff.

What are some typical challenges faced by hospital telephone operators, and how can they be managed effectively?

Hospital telephone operators often handle high call volumes, including emergency situations and emotionally distressed callers. A major challenge is quickly and accurately directing calls while maintaining a calm and professional demeanor. Effective time management, strong communication skills, and familiarity with hospital departments are essential for managing these demands. Many operators also participate in ongoing training to stay current with hospital protocols and improve their ability to assist both patients and staff efficiently.

What is the difference between Hospital Telephone Operator vs Medical Receptionist?

AspectHospital Telephone OperatorMedical Receptionist
CredentialsHigh school diploma; communication skillsHigh school diploma; administrative skills
Work EnvironmentHospital front desk, call centerClinic or hospital front desk
Employer & IndustryHospitals, healthcare facilitiesMedical offices, clinics
Primary RoleAnswering calls, routing calls, pagingScheduling appointments, patient check-in

While both roles involve patient interaction and communication, the Hospital Telephone Operator primarily handles incoming calls and paging within the hospital, focusing on communication logistics. The Medical Receptionist manages patient check-in, scheduling, and administrative tasks. Both positions are essential in healthcare settings but serve different functions related to patient flow and communication.

What does a hospital telephone operator do in a hospital?

A hospital telephone operator manages incoming and outgoing calls within the hospital, directs calls to appropriate departments or staff, and provides information to patients, visitors, and staff. They often use a multi-line phone system and must communicate clearly, maintain confidentiality, and handle emergency calls efficiently.
More about Hospital Telephone Operator jobs

What cities are hiring for Hospital Telephone Operator jobs?

Cities with the most Hospital Telephone Operator job openings:

What states have the most Hospital Telephone Operator jobs?

States with the most job openings for Hospital Telephone Operator jobs include:

What job categories do people searching Hospital Telephone Operator jobs look for?

The top searched job categories for Hospital Telephone Operator jobs are:

Hospital Telephone Operator jobs near you
Infographic showing various Hospital Telephone Operator job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 4% As Needed, 69% Full Time, 18% Part Time, and 8% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Hospital Telephone Operator

Insight Global

Manhattan, NY • On-site

$21 - $24/hr

Full-time

Medical, Dental, Vision

Posted 2 days ago

New

Job description

Title: Telephone Operator

Location: 550 1st Ave NY 10016- 5x a week onsite

Duration: 12 month contract (extensions)

Rate: $21-$24

Interview Process: 2 virtual rounds

Schedule: Rotating shifts based on organizational need:

  • Monday-Wednesday: 8:00 AM - 4:00 PM
  • Thursday-Friday: 11:00 AM - 3:00 PM
  • Saturday-Sunday: 3:00 PM-11:00 PM

This role may also require working holidays.- 35 hour work week

Job Description

Insight Global Health is seeking a Telephone Operator for a large healthcare organization in New York City. This individual will serve as the first point of contact for internal and external customers calling the main phone line 24 hours a day, 7 days a week, 365 days a year.

The Telephone Operator team is often the first point of contact for patients and family members, making service excellence essential. Operators are expected to create a positive experience by answering all calls with a "voice with a smile."

Responsibilities include operating telephone switchboards, dialing or pressing buttons to make connections, responding to directory assistance inquiries, locating the appropriate department, individual, or service, and handling patient information requests.

This individual will also respond to both clinical and non-clinical emergencies, including:

  • Trauma Level 1 & 2
  • Rapid Response Team (RRT)
  • Cardiopulmonary Arrest (CPA)
  • Stroke
  • STEMI
  • Surgical Airway
  • Fire Safety Alert
  • Infant/Pediatric Security Alert
  • Immediate Evacuation
  • Active Shooter
  • Other emergency response situations

Additionally, they will monitor the New York City Hospital Radio for major incident notifications and relay information to the EM+ER team and the AOC.

Required Skills & Experience

  • 1+ year of experience as a Telephone Operator for an enterprise-level company
  • Proven ability to handle a high volume of calls efficiently
  • Excellent telephone communication and customer service skills
  • Strong knowledge of Microsoft Windows-based applications
  • Excellent customer service skills and ability to interact with clients