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Hospital Telephone Operator Jobs (NOW HIRING)

McLaren Flint

Telephone Operator-Receptionist

Flint, MI · On-site

$15.75 - $19.75/hr

Telephone Operator Receptionist Department: Communications Shift: Evening Daily Work Times ... Responsible for operating the main hospital switchboard equipment; handling incoming and outgoing ...

UPMC East

Telephone Operator - UPMC East

Monroeville, PA · On-site

$16 - $20/hr

UPMC East is currently hiring a fulltime Telephone Operator to join our team! Whether you're ... Under direct supervision, serves as the main point of contact with the public and with all hospital ...

UHS

TELEPHONE OPERATOR

Laredo, TX

$12.50 - $15.75/hr

Responsibilities Doctors Hospital of Laredo, in Laredo, TX, is a 183-bed acute care facility that ... The Telephone Operator is responsible for answering the main switch board for all incoming calls ...

UHS

TELEPHONE OPERATOR

Laredo, TX · On-site

$12.50 - $15.75/hr

Responsibilities Doctors Hospital of Laredo, in Laredo, TX, is a 183-bed acute care facility that ... The Telephone Operator is responsible for answering the main switch board for all incoming calls ...

Msmc

Telephone Operator

Miami Beach, FL

$16 - $20/hr

Responds to hospital codes and notifies all pertinent hospital personnel as required by department ... Refers callers the IT Service Desk to report all pager, telephone and computer repair issues.

The University of Toledo

Telephone Operator 2

Toledo, OH · On-site

$16 - $20/hr

Health Science Campus Hospital Toledo, OH Categories: Healthcare Positions, Hospital Administration, Full-Time, AFSCME Title: Telephone Operator 2 Department Org: Registration - 108820 Employee ...

Trinity Health

$15.75 - $19.50/hr

Nazareth Hospital, a member of Trinity Health Mid-Atlantic, is looking for a Telephone Operator to join our Telecommunications team! Shift: Rotating Schedule: Per Diem The focus of the Telephone ...

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Hospital Telephone Operator information

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$25

How much do hospital telephone operator jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for hospital telephone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is the difference between Hospital Telephone Operator vs Medical Receptionist?

AspectHospital Telephone OperatorMedical Receptionist
CredentialsHigh school diploma; communication skillsHigh school diploma; administrative skills
Work EnvironmentHospital front desk, call centerClinic or hospital front desk
Employer & IndustryHospitals, healthcare facilitiesMedical offices, clinics
Primary RoleAnswering calls, routing calls, pagingScheduling appointments, patient check-in

While both roles involve patient interaction and communication, the Hospital Telephone Operator primarily handles incoming calls and paging within the hospital, focusing on communication logistics. The Medical Receptionist manages patient check-in, scheduling, and administrative tasks. Both positions are essential in healthcare settings but serve different functions related to patient flow and communication.

What are some typical challenges faced by hospital telephone operators, and how can they be managed effectively?

Hospital telephone operators often handle high call volumes, including emergency situations and emotionally distressed callers. A major challenge is quickly and accurately directing calls while maintaining a calm and professional demeanor. Effective time management, strong communication skills, and familiarity with hospital departments are essential for managing these demands. Many operators also participate in ongoing training to stay current with hospital protocols and improve their ability to assist both patients and staff efficiently.

What are hospital telephone operators?

Hospital telephone operators are professionals responsible for answering, directing, and managing incoming and outgoing calls within a hospital or healthcare facility. They serve as a vital communication link between patients, families, medical staff, and departments. In addition to handling general inquiries, they may assist with emergency calls, relay messages, and provide information about hospital services and locations. Their role helps ensure efficient and effective communication throughout the hospital.

Is it hard to get hired at the hospital?

Hospital telephone operator positions are generally accessible to candidates with good communication skills and basic computer proficiency. Hiring may depend on the hospital's staffing needs, and some roles require prior experience or training in healthcare settings. Competition can vary based on location and the specific hospital's requirements.

What are the key skills and qualifications needed to thrive as a Hospital Telephone Operator, and why are they important?

To thrive as a Hospital Telephone Operator, you need excellent verbal communication, multitasking abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, paging software, and hospital information systems is typically required. Patience, professionalism, and strong problem-solving skills help operators manage stressful situations and provide outstanding customer service. These competencies are crucial for ensuring efficient communication, quick response to emergencies, and a positive experience for patients and staff.
More about Hospital Telephone Operator jobs
What cities are hiring for Hospital Telephone Operator jobs? Cities with the most Hospital Telephone Operator job openings:
What states have the most Hospital Telephone Operator jobs? States with the most job openings for Hospital Telephone Operator jobs include:
What job categories do people searching Hospital Telephone Operator jobs look for? The top searched job categories for Hospital Telephone Operator jobs are:
Hospital Telephone Operator jobs near you
Infographic showing various Hospital Telephone Operator job openings in the United States as of May 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.
DISTRICT TELEPHONE OPERATOR

DISTRICT TELEPHONE OPERATOR

Newport Hospital and Health Services

Newport, WA • On-site

$18.67 - $29.37/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Job description

Primary Scheduled Hours: 80 hours per pay period, days
Job Summary:
The PBX Operator serves as a central communications hub for the hospital, managing high-volume inbound and outbound calls across a multiline telephone system while operating overhead paging, telephone paging, and two-way radio equipment. This role requires sound knowledge of hospital emergency codes, patient confidentiality protocols, and departmental operations to route calls accurately and respond appropriately to a wide range of inquiries. The PBX Operator maintains a professional, courteous demeanor in all interactions - with patients, families, and staff alike - and demonstrates the ability to prioritize effectively and perform calmly under pressure. Additional responsibilities include maintaining and distributing the hospital call directory and collaborating with departments to ensure seamless communication throughout the organization.
Essential Job Functions:
  • Coordinates, handles and processes incoming and outgoing calls on a multiline business telephone system.
  • Use of the overhead and telephone paging system to announce hospital codes or other communications.
  • Use of two-way radio.
  • Answers all calls in a timely manner.
  • Ability to prioritize calls.
  • Ability to locate patients using the hospital computer system.
  • Recognizes the Private Encounter flag to protect patient confidentially.
  • Knowledge of hospital emergency codes
  • Demonstrates good written and verbal communication with other departments which require PBX assistance.
  • Supports a positive image to all by identifying themselves when answering a call.
  • Uses a pleasant tone and correct grammar when answering calls.
  • Keeps co-workers informed of changes made to effectively transfer calls to the correct location.
  • Answer questions of caller according to hospital policy.
  • Communicates well with concerned patients and their families.
  • Demonstrates a strong ability to identify, analyze and solve problems effectively.
  • Knowledge of basic computer skills.
  • Ability to communicate effectively while maintaining good working relationships with co-workers, managers, and other hospital staff.
  • Ability to always deliver and support the highest level of patient/customer satisfaction.
  • Ability to work under pressure and meet time parameters.
  • Safely and effectively uses all equipment necessary to carry out duties.
  • Ability to interpret and function under hospital and department policies and procedures.
  • Display a willingness to work as a team player.
  • Good organizational skills.
  • Update and distribute call directory to all departments.
  • Performs other related duties as assigned or requested.

Education Background and Experience Requirements
Minimum Education:
High School/GED
Preferred Qualifications:
Experience with Epic EHR system; Prior knowledge of a communications system; Excellent interpersonal and communication skills
Professional Requirements:
  • Maintain regulatory requirements
  • Report to work on time and as scheduled; complete work within designated timelines.
  • Demonstrates the ability to adhere to the mission, ethics and goals of the District.
  • Demonstrates the ability to communicate with patients, guests and staff in a courteous, respectful and helpful manner.

Compensation/How We Care For You:
Successful candidates typically begin between the beginning and midpoint of the compensation range dependent on qualifications/experience and receive compensation in increments increases annually.
Comprehensive benefit package including:
  • Medical/Dental/Vision
  • Retirement with a 6% dollar for dollar employer match
  • Life and Disability Insurance
  • AFLAC
  • Flexible Spending Account
  • Employee Assistance Program
  • Bonus, if eligible upon Board approval
  • Gym membership
  • Tuition Reimbursement and Student Loan Repayment Opportunities

Newport Hospital & Health Services (NHHS) is committed to a diverse and inclusive workplace. NHHS is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
NHHS employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
NHHS is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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