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Hospital Telephone Operator Jobs (NOW HIRING)

McLaren Flint

Telephone Operator-Receptionist

Flint, MI

$15.75 - $19.75/hr

Telephone Operator Receptionist Department: Communications Shift: Variable Daily Work Times ... Responsible for operating the main hospital switchboard equipment; handling incoming and outgoing ...

The University of Toledo

Telephone Operator 2

Toledo, OH · On-site

$16 - $20/hr

Health Science Campus Hospital Toledo, OH Categories: Healthcare Positions, Hospital Administration, Full-Time, AFSCME Title: Telephone Operator 2 Department Org: Registration - 108820 Employee ...

The University of Toledo

Telephone Operator 2

Toledo, OH · On-site

$16 - $20/hr

Health Science Campus Hospital Toledo, OH Categories: Healthcare Positions, Hospital Administration, Part-Time, AFSCME Title: Telephone Operator 2 Department Org: Registration - 108820 Employee ...

The University of Toledo

Telephone Operator 2

Toledo, OH · On-site

$16 - $20/hr

Health Science Campus Hospital Toledo, OH Categories: Healthcare Positions, Hospital Administration, Part-Time, AFSCME Title: Telephone Operator 2 Department Org: Registration - 108820 Employee ...

UPMC East

Telephone Operator - UPMC East

Monroeville, PA · On-site

$16 - $20/hr

UPMC East is currently hiring a fulltime Telephone Operator to join our team! Whether you're ... Under direct supervision, serves as the main point of contact with the public and with all hospital ...

New

Msmc

Telephone Operator

Miami Beach, FL · On-site

$16 - $20/hr

Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers. Culture of ...

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Hospital Telephone Operator information

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$9

$17

$25

How much do hospital telephone operator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for hospital telephone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is a hospital telephone operator?

Hospital telephone operators are professionals responsible for answering, directing, and managing incoming and outgoing calls within a hospital or healthcare facility. They serve as a vital communication link between patients, families, medical staff, and departments. In addition to handling general inquiries, they may assist with emergency calls, relay messages, and provide information about hospital services and locations. Their role helps ensure efficient and effective communication throughout the hospital.

What are the key skills and qualifications needed to thrive as a hospital telephone operator?

To thrive as a Hospital Telephone Operator, you need excellent verbal communication, multitasking abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, paging software, and hospital information systems is typically required. Patience, professionalism, and strong problem-solving skills help operators manage stressful situations and provide outstanding customer service. These competencies are crucial for ensuring efficient communication, quick response to emergencies, and a positive experience for patients and staff.

What are some typical challenges faced by hospital telephone operators, and how can they be managed effectively?

Hospital telephone operators often handle high call volumes, including emergency situations and emotionally distressed callers. A major challenge is quickly and accurately directing calls while maintaining a calm and professional demeanor. Effective time management, strong communication skills, and familiarity with hospital departments are essential for managing these demands. Many operators also participate in ongoing training to stay current with hospital protocols and improve their ability to assist both patients and staff efficiently.

What is the difference between Hospital Telephone Operator vs Medical Receptionist?

AspectHospital Telephone OperatorMedical Receptionist
CredentialsHigh school diploma; communication skillsHigh school diploma; administrative skills
Work EnvironmentHospital front desk, call centerClinic or hospital front desk
Employer & IndustryHospitals, healthcare facilitiesMedical offices, clinics
Primary RoleAnswering calls, routing calls, pagingScheduling appointments, patient check-in

While both roles involve patient interaction and communication, the Hospital Telephone Operator primarily handles incoming calls and paging within the hospital, focusing on communication logistics. The Medical Receptionist manages patient check-in, scheduling, and administrative tasks. Both positions are essential in healthcare settings but serve different functions related to patient flow and communication.

What does a hospital telephone operator do in a hospital?

A hospital telephone operator manages incoming and outgoing calls within the hospital, directs calls to appropriate departments or staff, and provides information to patients, visitors, and staff. They often use a multi-line phone system and must communicate clearly, maintain confidentiality, and handle emergency calls efficiently.
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Cities with the most Hospital Telephone Operator job openings:

What states have the most Hospital Telephone Operator jobs?

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What job categories do people searching Hospital Telephone Operator jobs look for?

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Hospital Telephone Operator jobs near you
Infographic showing various Hospital Telephone Operator job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 4% As Needed, 69% Full Time, 18% Part Time, and 8% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Telephone Operator

SD Department of Veterans Affairs

Columbia, MO • On-site

$37K/yr

Full-time, Part-time

Posted 13 days ago

Job description

The Telephone Operator is located within the Health Administration Services service line at the Harry S. Truman Memorial Veterans Hospital in Columbia, MO.Qualifications:To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/17/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-4 position you must have served any amount of time at the GS-2 of GS-3. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or education as described below:
  • General Experience: You must have one year of general experience equivalent to at least the next lower grade GS-2 or GS-3 in the normal line of progression for the occupation in the organization. Examples of general experience would typically include, but are not limited to: progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. OR,
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successful completion of two (2) years of education above the high school level in any field. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical school.. OR,
  • Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond high school. (Transcript Required)
You will be rated on the following Competencies for this position:
  • Customer Service
  • Information Management
  • Technical Competence
  • Telecommunications

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: See VA Directive 5019
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.Education:A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.Employment Type: OTHER

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