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Hospital Telephone Operator Jobs (NOW HIRING)

UHS

Telephone Operator

Aiken, SC · On-site

$13.75 - $17.25/hr

Responsibilities Telephone Operator Aiken Regional Medical Centers, located in Aiken, South ... Aiken Regional Medical Centers has been ranked a top hospital in South Carolina by the American ...

UHS

TELEPHONE OPERATOR

Laredo, TX · On-site

$12.50 - $15.75/hr

Responsibilities Doctors Hospital of Laredo, in Laredo, TX, is a 183-bed acute care facility that ... The Telephone Operator is responsible for answering the main switch board for all incoming calls ...

Msmc

Telephone Operator

Miami Beach, FL · On-site

$16 - $20/hr

Responds to hospital codes and notifies all pertinent hospital personnel as required by department ... Refers callers the IT Service Desk to report all pager, telephone and computer repair issues.

Indian Health Service

Telephone Operator

Towaoc, CO · On-site +1

$36K - $44K/yr

Telephone operator role of the health center utilizes communication system console, provides ... area hospital and clinic telephone numbers. * Handles incoming/outgoing mail; overseeing mail ...

TEKsystems

Telephone Operator

Roanoke, VA

$15/hr

Direct callers immediately to clinical staff as necessary. - Performs operator functions including ... Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax ...

Trinityhealth

$15.75 - $19.50/hr

Nazareth Hospital, a member of Trinity Health Mid-Atlantic, is looking for a Telephone Operator to join our Telecommunications team! Shift: Rotating Schedule: Per Diem The focus of the Telephone ...

Trinity Health

$15.75 - $19.50/hr

Nazareth Hospital, a member of Trinity Health Mid-Atlantic, is looking for a Telephone Operator to join our Telecommunications team! Shift: Rotating Schedule: Per Diem The focus of the Telephone ...

Ridgecrest Regional Hospital

Patient Access Rep

Ridgecrest, CA · On-site

$17.25 - $21.75/hr

Provide backup for hospital telephone operator and emergency call system Collaborative Teamwork This role involves working closely with our team to deliver effective, patient-focused services and ...

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Hospital Telephone Operator information

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How much do hospital telephone operator jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for hospital telephone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is the difference between Hospital Telephone Operator vs Medical Receptionist?

AspectHospital Telephone OperatorMedical Receptionist
CredentialsHigh school diploma; communication skillsHigh school diploma; administrative skills
Work EnvironmentHospital front desk, call centerClinic or hospital front desk
Employer & IndustryHospitals, healthcare facilitiesMedical offices, clinics
Primary RoleAnswering calls, routing calls, pagingScheduling appointments, patient check-in

While both roles involve patient interaction and communication, the Hospital Telephone Operator primarily handles incoming calls and paging within the hospital, focusing on communication logistics. The Medical Receptionist manages patient check-in, scheduling, and administrative tasks. Both positions are essential in healthcare settings but serve different functions related to patient flow and communication.

What are some typical challenges faced by hospital telephone operators, and how can they be managed effectively?

Hospital telephone operators often handle high call volumes, including emergency situations and emotionally distressed callers. A major challenge is quickly and accurately directing calls while maintaining a calm and professional demeanor. Effective time management, strong communication skills, and familiarity with hospital departments are essential for managing these demands. Many operators also participate in ongoing training to stay current with hospital protocols and improve their ability to assist both patients and staff efficiently.

What are hospital telephone operators?

Hospital telephone operators are professionals responsible for answering, directing, and managing incoming and outgoing calls within a hospital or healthcare facility. They serve as a vital communication link between patients, families, medical staff, and departments. In addition to handling general inquiries, they may assist with emergency calls, relay messages, and provide information about hospital services and locations. Their role helps ensure efficient and effective communication throughout the hospital.

What does a Telephone Operator do in a hospital?

A hospital telephone operator manages incoming and outgoing calls, directs calls to appropriate departments or staff, and provides information to patients, visitors, and staff. They often use a multi-line phone system and must communicate clearly, maintain confidentiality, and handle emergency calls efficiently.

How much did a phone operator make?

Hospital telephone operators typically earn a median hourly wage of around $13 to $16, which translates to approximately $27,000 to $33,000 annually for full-time work. Salaries can vary based on experience, location, and the size of the hospital or healthcare facility.

What's the easiest hospital job to get?

The easiest hospital job to get is often a hospital clerk or receptionist position, which typically requires a high school diploma and good communication skills. These roles usually have minimal experience requirements and involve basic administrative tasks, making them accessible entry-level options in healthcare settings.

What are the key skills and qualifications needed to thrive as a Hospital Telephone Operator, and why are they important?

To thrive as a Hospital Telephone Operator, you need excellent verbal communication, multitasking abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, paging software, and hospital information systems is typically required. Patience, professionalism, and strong problem-solving skills help operators manage stressful situations and provide outstanding customer service. These competencies are crucial for ensuring efficient communication, quick response to emergencies, and a positive experience for patients and staff.

What skills do you need to be a Telephone Operator?

A hospital telephone operator needs strong communication skills, the ability to multitask, and proficiency with phone systems and basic computer operations. Good customer service, attention to detail, and the ability to remain calm under pressure are also important for handling calls efficiently in a healthcare environment.
More about Hospital Telephone Operator jobs
What cities are hiring for Hospital Telephone Operator jobs? Cities with the most Hospital Telephone Operator job openings:
What states have the most Hospital Telephone Operator jobs? States with the most job openings for Hospital Telephone Operator jobs include:
What job categories do people searching Hospital Telephone Operator jobs look for? The top searched job categories for Hospital Telephone Operator jobs are:
Hospital Telephone Operator jobs near you
Infographic showing various Hospital Telephone Operator job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 80% Full Time, and 19% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.
Telephone Operator

Telephone Operator

UHS

Aiken, SC • On-site

$13.75 - $17.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Universal Health Services rating

6.8

Company rating: 6.8 out of 10

Based on 250 frontline employees who took The Breakroom Quiz

483rd of 877 rated healthcare providers

Job description

Responsibilities
Telephone Operator
Aiken Regional Medical Centers, located in Aiken, South Carolina, is a 273-bed acute care facility providing top quality and safe healthcare to the residents of Aiken and surrounding communities since 1917. Aiken Regional Medical Centers has been ranked a top hospital in South Carolina by the American Heart Association for its treatment of heart attack, heart failure and Stroke, and most recently, coronary artery disease.
Additionally, Aiken Regional provides comprehensive healthcare services such as behavioral health ( Aurora Pavilion Behavioral Health ), emergency medical care (main hospital and ER at Sweetwater ), orthopedic surgeries, maternity, rehabilitation services( Hitchcock Rehabilitation Services ), imaging, and wound care.
Visit us online at: https://www.aikenregional.com
Position Description:
Responsible for handling all incoming calls through the switchboard, serves as a resource for information, locates physicians and hospital associates and assists with the communication element of all emergency codes and alarms throughout the facility and the Aurora Pavilion. Stays in 24-hour contact with the Security Officers via two-way radios. Sorts incoming and outgoing mail, and completes the midnight census.
Duties:
  • Answers incoming calls promptly (within 5 beeps).
  • Routes calls appropriately.
  • Serves as resource for information:
  • Handles basic information requests (meeting logistics, visiting hours, etc.)
  • Maintains up-to-date information on management team, physicians and hospital on-call teams.
  • Utilizes computerized fire alert system to follow protocol for announcing appropriate code and notifying fire department.
  • Follows hospital policy in communication of all codes.
  • Utilizes computer application (SMS, Document Imagining, Internet) to pull face sheets and billing documents for the following: Hospitalist, Wound Care, and CRNA.
  • Utilizes VOLO (AIMS) system as needed for activation of Incident command and Decontamination team as requested.
  • Follows BOS process for sorting and distribution of BOS Mail.
  • Performs various other duties assigned by manager.

Benefit Highlights
  • Unlimited Employee Referral Bonus Program
  • Competitive Compensation & Generous Paid Time Off
  • Excellent Medical, Dental, Vision and Prescription Drug Plans
  • Tuition/Certification Reimbursement after 6 months
  • Culture of Excellence - Employee Recognition program
  • Challenging and rewarding work environment
  • Clinical Nursing Ladder opportunities
  • SoFi student loan refinancing program
  • 401(K) with company match and discounted stock plan
  • Career development opportunities within UHS and its 300+ Subsidiaries!
  • More information is available on our Benefits Guest Website: uhsguest.com

About Universal Health Services
One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World's Most Admired Companies™ and in 2025, was listed in Forbes ranking of America's Largest Public Companies.
Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com .
From Fortune , ©2025, 2026 Fortune Media IP Limited. All rights reserved. Used under license.
Qualifications
Requirements:
  • High School Diploma required.
  • 1-2 years switchboard experience e required.
  • Must have excellent verbal communication skills and be able to work in a fast paced environment. Must also be able to handle difficult situations in a professional manner. Must be proficient in MS Office.
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
Avoid and Report Recruitment Scams
We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.
If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

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About Universal Health Services

Sourced by ZipRecruiter

Universal Health Services (UHS) is a major player in the healthcare industry, based in King of Prussia, Pennsylvania, U.S. Founded in 1978, UHS offers hospital and healthcare services. Their diverse services range from acute care hospitals, behavioral health facilities and ambulatory centers nationwide. The company's mission of enhancing the health and well-being of their patients is reflected in their commitment to 'Helping Individuals Live Longer, Healthier and Happier Lives'. Universal Health Services' consistent growth and success in their industry have been recognized on numerous occasions, including being ranked amongst the Fortune 500 list of largest companies.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

King of Prussia, PA, US

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