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Medical Phone Operator Jobs (NOW HIRING)

Cardiology Associates

Medical Phone Operator

Fairhope, AL · On-site

$14.50 - $18/hr

... Phone Operator to join our team in Fairhope, Alabama. In this important role, you will serve as a ... Previous customer service or medical office experience is preferred, but we are willing to train ...

Cardiology Associates

Medical Phone Operator

Fairhope, AL · On-site

$14.50 - $18/hr

... Phone Operator to join our team in Fairhope, Alabama. In this important role, you will serve as a ... Previous customer service or medical office experience is preferred, but we are willing to train ...

System One

Phone Operator

Tulsa, OK · On-site

$15 - $17.50/hr

System One is hiring a Phone Operator for a specialty medical clinic in Tulsa! This is a 90-day contract assignment with an immediate start date. Pay: $15.00-$17.50/hour Schedule: * Monday-Thursday ...

Concord Hospitality

Phone Operator

Durham, NC · On-site

$14.75 - $18.25/hr

Description As a Phone Operator at Concord Hospitality, you will be the voice of the hotel ... Benefits (Full-Time Associates Only): • Competitive wages • Medical, dental, and vision ...

The NEXus Pain Center

Phone Operator

Columbus, GA

$15/hr

Phone Operator Job Responsibilities: * Serves patients by greeting and helping them, scheduling ... Protects patients' rights by maintaining confidentiality of medical, personal, and financial ...

Concord Hospitality

Phone Operator

Durham, NC · On-site

$14.75 - $18.25/hr

As a Phone Operator at Concord Hospitality, you will be the voice of the hotel, providing courteous ... Benefits (Full-Time Associates Only): • Competitive wages • Medical, dental, and vision ...

The NEXus Pain Center

Phone Operator

Columbus, GA · On-site

$15/hr

Phone Operator Job Responsibilities: * Serves patients by greeting and helping them, scheduling ... Protects patients' rights by maintaining confidentiality of medical, personal, and financial ...

GI Alliance

Phone Operator Specialist (31732)

Flowood, MS · On-site

$13.50 - $17/hr

GI Alliance is seeking an experienced Phone Operator Specialist. Duties of this position include ... Serves as a liaison between patients and medical staff. Responsibilities/Duties/Functions/Tasks

GI Alliance

Phone Operator Specialist (31245)

Baton Rouge, LA · On-site

$14.25 - $17.75/hr

GI Alliance is seeking an experienced Phone Operator Specialist. Duties of this position include ... Serves as a liaison between patients and medical staff. Responsibilities/Duties/Functions/Tasks

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

Will fill-in as an Operator if the Operator line is full. * All HealthLinc staff is committed to ... May receive payments for medical and dental charges for patients over the phone. * Serves as a ...

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

Will fill-in as an Operator if the Operator line is full. * All HealthLinc staff is committed to ... May receive payments for medical and dental charges for patients over the phone. * Serves as a ...

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Medical Phone Operator information

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How much do medical phone operator jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for medical phone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is a medical phone operator?

Medical Phone Operators are professionals who manage incoming and outgoing calls for hospitals, clinics, or other healthcare facilities. They are responsible for directing calls, scheduling appointments, relaying important information, and sometimes handling emergencies by following specific protocols. Their role is crucial in ensuring effective communication between patients, healthcare providers, and administrative staff. Medical Phone Operators must have good communication skills, attention to detail, and the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive as a medical phone operator?

To thrive as a Medical Phone Operator, you need strong communication skills, attention to detail, and a basic understanding of medical terminology, often supported by a high school diploma or equivalent. Familiarity with multi-line phone systems, electronic health record (EHR) software, and scheduling platforms is typically required. Excellent listening skills, patience, and professionalism help you manage sensitive information and interact effectively with patients and healthcare staff. These abilities ensure accurate message delivery, efficient appointment coordination, and positive patient experiences in busy medical environments.

What are some common challenges faced by medical phone operators and how can they be managed?

Medical Phone Operators often handle high call volumes, urgent inquiries, and emotionally distressed patients, which can be challenging. Effective time management, clear communication, and maintaining a calm demeanor are key to managing these situations. Operators also need to be familiar with confidentiality protocols and the healthcare facility's scheduling and triage systems. Regular training and support from the healthcare team can help operators stay informed and resilient in this fast-paced role.

What is the difference between Medical Phone Operator vs Medical Receptionist?

AspectMedical Phone OperatorMedical Receptionist
CredentialsNone required, but communication skills preferredHigh school diploma or equivalent, some roles may require certification
Work EnvironmentCall centers, hospitals, clinicsFront desk, reception area in healthcare facilities
Employer & Industry UsageHealthcare providers, insurance companiesHospitals, clinics, private practices
Primary ResponsibilitiesHandling incoming calls, scheduling, providing informationGreeting patients, managing appointments, administrative tasks

While both roles involve patient interaction and administrative duties, Medical Phone Operators primarily handle incoming calls and communication, whereas Medical Receptionists manage front desk activities and direct patient flow. Understanding these differences helps in choosing the right career path or job search focus.

What does a medical phone operator do in a hospital?

A medical phone operator in a hospital answers incoming calls, directs calls to appropriate departments or staff, and provides information to patients and visitors. They often use phone systems and may need to handle emergency calls, requiring good communication skills and knowledge of hospital procedures.
More about Medical Phone Operator jobs

What job categories do people searching Medical Phone Operator jobs look for?

The top searched job categories for Medical Phone Operator jobs are:

Medical Phone Operator jobs near you
Infographic showing various Medical Phone Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, and 7% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Medical Phone Operator

Delaware Orthopaedic Specialists

Wilmington, DE • On-site

$18 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Job description:

Organization Name: Regional Orthopaedic Associates

Job Title: Phone Operator

Reports To: Phone Room Supervisor

Job Location: Wilmington, DE 19808

Hours/Week: 40

I. General Summary

Regional Orthopaedic Associates is seeking a professional and customer-focused Phone Operator to join our team. This role is responsible for answering incoming calls, scheduling patient appointments, and directing inquiries to the appropriate members of our physician teams. The ideal candidate will assist patients with scheduling needs, collect and verify demographic and insurance information, and ensure all interactions reflect the high standards of care our practice is known for.

II. Principal Duties and Essential Functions

Answer multi-line phones promptly and courteously.

Triage incoming calls to determine appropriate routing or action.

Schedule appointments for new patients, accurately entering all demographic and insurance information.

Schedule appointments for existing patients, updating and verifying all demographic and insurance data.

Transfer calls to appropriate physicians or team members as needed.

Review and manage appointment schedules and assist patients with referral-related concerns.

Provide exceptional service by addressing caller questions and concerns professionally.

Maintain flexibility with scheduling and be willing to adjust hours as needed.

III. Job Requirements

A. Job Knowledge and Skills

Proficiency in Microsoft Office products, including Word, Outlook, and Excel.

Working knowledge of standard office equipment, including multi-line phone systems, fax machines, and copiers.

Accurate typing and familiarity with email/calendar systems.

Basic understanding of medical terminology is necessary.

Strong attention to detail and ability to work independently or collaboratively in a team setting.

Must consistently check and respond to email communications in a timely manner.

B. Education

High School Diploma or GED preferred.

C. Experience

Prior experience in a medical office or healthcare setting is helpful but not required.

Additional Information

Compensation: Pay is commensurate with skills and experience. A pay range will be displayed on Indeed, but final compensation will be determined during the hiring process.

Job Type: Full-time

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Work Location: In person

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