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Medical Phone Operator Jobs (NOW HIRING)

Unio Health Partners

Medical Phone Operator

$15 - $21/hr

Medical Phone Operator COMPANY DESCRIPTION Unio Health Partners (UHP) is a highly differentiated physician practice management platform with the goal of transforming care delivery across the Western ...

DEERWOOD FAMILY PRACTICE

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Medical Phone Operator/Receptionist

San Antonio, TX · On-site

$15.50 - $17.50/hr

Job Summary We are seeking a dynamic and dedicated Medical Receptionist/Phone Operator to join our healthcare team. In this vital role, you will serve as the first point of contact for patients and ...

DEERWOOD FAMILY PRACTICE

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Medical Phone Operator/Receptionist

San Antonio, TX · On-site

$15.50 - $17.50/hr

Job Summary We are seeking a dynamic and dedicated Medical Receptionist/Phone Operator to join our healthcare team. In this vital role, you will serve as the first point of contact for patients and ...

Canyonlands Healthcare

Phone Operator

Page, AZ · On-site

$16.25 - $22.75/hr

Phone Operator Join our dedicated healthcare team as a Phone Operator, where you will play a vital ... Paid Leave * Medical, Dental, Vision, Life * Short-Term & Long-Term Disability * Accident ...

Canyonlands Healthcare

Phone Operator

Page, AZ · On-site

$15.25 - $19/hr

Phone Operator Join our dedicated healthcare team as a Phone Operator, where you will play a vital ... Paid Leave - Medical, Dental, Vision, Life - Short-Term & Long-Term Disability - Accident ...

Canyonlands Community Health Care

Phone Operator

Page, AZ

$15.25 - $19/hr

Description Phone Operator Join our dedicated healthcare team as a Phone Operator, where you will ... Paid Leave - Medical, Dental, Vision, Life - Short-Term & Long-Term Disability - Accident ...

University Physicians' Association

Phone Operator

Knoxville, TN · On-site

$15.50 - $19.25/hr

We are seeking a compassionate and detail-oriented Phone Operator to manage high volumes of incoming calls in a medical setting. We're looking for a proactive, self-sufficient individual who takes ...

Cardiology Associates

Phone Operator

Fairhope, AL

$15.25 - $19.25/hr

divh2Phone Operator/h2pOur growing cardiology practice is seeking a friendly and professional Phone ... Previous customer service or medical office experience is preferred, but we are willing to train ...

Palmetto Primary Care Physicians

Phone Operator

Summerville, SC · On-site

$14.50 - $18.25/hr

Palmetto Primary Care Physicians (PPCP) is seeking a professional and compassionate Phone Operator ... Medical, Dental, Vision Benefits * Short Term and Long Term Disability Offered Essential Duties and ...

Cardiology Associates

Phone Operator

Mobile, AL

$16 - $20/hr

divh2Phone Operator/h2pOur growing cardiology practice is seeking a friendly and professional Phone ... Previous customer service or medical office experience is preferred, but we are willing to train ...

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How much do medical phone operator jobs pay per hour?

As of May 29, 2026, the average hourly pay for medical phone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Medical Phone Operator, and why are they important?

To thrive as a Medical Phone Operator, you need strong communication skills, attention to detail, and a basic understanding of medical terminology, often supported by a high school diploma or equivalent. Familiarity with multi-line phone systems, electronic health record (EHR) software, and scheduling platforms is typically required. Excellent listening skills, patience, and professionalism help you manage sensitive information and interact effectively with patients and healthcare staff. These abilities ensure accurate message delivery, efficient appointment coordination, and positive patient experiences in busy medical environments.

What are some common challenges faced by Medical Phone Operators and how can they be managed?

Medical Phone Operators often handle high call volumes, urgent inquiries, and emotionally distressed patients, which can be challenging. Effective time management, clear communication, and maintaining a calm demeanor are key to managing these situations. Operators also need to be familiar with confidentiality protocols and the healthcare facility's scheduling and triage systems. Regular training and support from the healthcare team can help operators stay informed and resilient in this fast-paced role.

What are Medical Phone Operators?

Medical Phone Operators are professionals who manage incoming and outgoing calls for hospitals, clinics, or other healthcare facilities. They are responsible for directing calls, scheduling appointments, relaying important information, and sometimes handling emergencies by following specific protocols. Their role is crucial in ensuring effective communication between patients, healthcare providers, and administrative staff. Medical Phone Operators must have good communication skills, attention to detail, and the ability to remain calm under pressure.

What is the difference between Medical Phone Operator vs Medical Receptionist?

AspectMedical Phone OperatorMedical Receptionist
CredentialsNone required, but communication skills preferredHigh school diploma or equivalent, some roles may require certification
Work EnvironmentCall centers, hospitals, clinicsFront desk, reception area in healthcare facilities
Employer & Industry UsageHealthcare providers, insurance companiesHospitals, clinics, private practices
Primary ResponsibilitiesHandling incoming calls, scheduling, providing informationGreeting patients, managing appointments, administrative tasks

While both roles involve patient interaction and administrative duties, Medical Phone Operators primarily handle incoming calls and communication, whereas Medical Receptionists manage front desk activities and direct patient flow. Understanding these differences helps in choosing the right career path or job search focus.

More about Medical Phone Operator jobs
What states have the most Medical Phone Operator jobs? States with the most job openings for Medical Phone Operator jobs include:
What job categories do people searching Medical Phone Operator jobs look for? The top searched job categories for Medical Phone Operator jobs are:
Medical Phone Operator jobs near you

Medical Phone Operator

Riverhills Healthcare, Inc

Cincinnati, OH

$15.50 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

About Us:

For over two decades, Riverhills Neuroscience has been a pioneer in delivering exceptional neuroscience care. Our commitment to excellence extends across diagnosis, education, and treatment for those facing nervous system diseases and injuries.

Position: Medical Phone Operator

Schedule: 8:30am-5pm; Monday-Friday, No Weekends and No Holidays, No Nights

Location: Norwood, OH; Hybrid option after training.

Key Benefits for Full-Time Employees:

  • Competitive pay based on experience
  • 401k with Profit Sharing and 4% Company Match
  • Comprehensive Medical, Dental, and Vision insurance
  • Long-Term and Short-Term Disability Insurance
  • Company Paid Life Insurance
  • Paid Holidays
  • Over three weeks of Paid Time Off
  • Continuing Education Reimbursement
  • Uniform Allowance
  • Free Parking

Responsibilities:

The Phone Operator is responsible for helping patients, hospitals, physician offices, and pharmacy's by promptly and professionally answering incoming calls, answers appropriate questions, and/or transferring to the appropriate party. Your responsibilities include:

  • Manages large volume of inbound calls in a timely manner.
  • Manages inbound/outbound correspondence (emails, faxes, etc)
  • Makes connections with patients, hospitals, and referring physicians
  • Provides exceptional customer service over the phone
  • Help patients and other callers by triaging, or routing calls to the appropriate party, or by escalating concerns as appropriate.
  • Performs other clerical duties as needed.
    • Faxing office notes and results.
  • Liaison between hospitals and our physicians.

Background and Experience:

  • Healthcare experience preferred
Job Qualifications:
  • Strong written and verbal skill communication skills; ability to share information clearly and professionally.
  • Proficiency in Microsoft Office Products, specifically Teams and Outlook.
  • Experience working in an EHR system.
  • Ability to work independently and as part of a team.
  • Demonstrates sound judgement, maturity, and professionalism.
  • Comfortable dealing with diverse patient population including those with complex needs.
  • Strong multitasking skills and attention to detail in a fast paced environment.

If you are passionate about medical care and want to be part of a world-class healthcare team, please apply today. We look forward to welcoming dedicated professionals to contribute to the growth of our practice.

Equal Opportunity/Drug-Free Workplace:

Riverhills Neuroscience is an equal opportunity employer and maintains a drug-free workplace.

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