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Medical Phone Operator Jobs (NOW HIRING)

KCOA

Medical Clinic Operator

Leawood, KS · On-site

$19.50/hr

The Medical Clinic Operator serves as liaison between patients and medical staff. They are ... Provides a pleasant and helpful phone contact for callers. The ideal candidate for the Telephone ...

The US Oncology Network

Telephone Operator

Eugene, OR · On-site

$19 - $27.18/hr

... phone systems are essential. Ideal candidates will be highly organized and able to multitask ... While experience in a medical office is preferred, it is not required. The general pay scale for ...

Iowa Digestive Disease Center

Telephone operator

Clive, IA · On-site

$15.25 - $19/hr

... first phone call. What you'll do: Answer a high volume of incoming calls in a professional and ... medical records and scheduling systems Ability to remain professional and composed while managing ...

The US Oncology Network

Telephone Operator

Eugene, OR

$19 - $27.18/hr

... phone systems are essential. Ideal candidates will be highly organized and able to multitask ... While experience in a medical office is preferred, it is not required. The general pay scale for ...

Iowa Digestive Disease Center

Telephone operator

Clive, IA · On-site

$15.25 - $19/hr

... first phone call. What you'll do: Answer a high volume of incoming calls in a professional and ... medical records and scheduling systems Ability to remain professional and composed while managing ...

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Medical Phone Operator information

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How much do medical phone operator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for medical phone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is a medical phone operator?

Medical Phone Operators are professionals who manage incoming and outgoing calls for hospitals, clinics, or other healthcare facilities. They are responsible for directing calls, scheduling appointments, relaying important information, and sometimes handling emergencies by following specific protocols. Their role is crucial in ensuring effective communication between patients, healthcare providers, and administrative staff. Medical Phone Operators must have good communication skills, attention to detail, and the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive as a medical phone operator?

To thrive as a Medical Phone Operator, you need strong communication skills, attention to detail, and a basic understanding of medical terminology, often supported by a high school diploma or equivalent. Familiarity with multi-line phone systems, electronic health record (EHR) software, and scheduling platforms is typically required. Excellent listening skills, patience, and professionalism help you manage sensitive information and interact effectively with patients and healthcare staff. These abilities ensure accurate message delivery, efficient appointment coordination, and positive patient experiences in busy medical environments.

What are some common challenges faced by medical phone operators and how can they be managed?

Medical Phone Operators often handle high call volumes, urgent inquiries, and emotionally distressed patients, which can be challenging. Effective time management, clear communication, and maintaining a calm demeanor are key to managing these situations. Operators also need to be familiar with confidentiality protocols and the healthcare facility's scheduling and triage systems. Regular training and support from the healthcare team can help operators stay informed and resilient in this fast-paced role.

What is the difference between Medical Phone Operator vs Medical Receptionist?

AspectMedical Phone OperatorMedical Receptionist
CredentialsNone required, but communication skills preferredHigh school diploma or equivalent, some roles may require certification
Work EnvironmentCall centers, hospitals, clinicsFront desk, reception area in healthcare facilities
Employer & Industry UsageHealthcare providers, insurance companiesHospitals, clinics, private practices
Primary ResponsibilitiesHandling incoming calls, scheduling, providing informationGreeting patients, managing appointments, administrative tasks

While both roles involve patient interaction and administrative duties, Medical Phone Operators primarily handle incoming calls and communication, whereas Medical Receptionists manage front desk activities and direct patient flow. Understanding these differences helps in choosing the right career path or job search focus.

What does a medical phone operator do in a hospital?

A medical phone operator in a hospital answers incoming calls, directs calls to appropriate departments or staff, and provides information to patients and visitors. They often use phone systems and may need to handle emergency calls, requiring good communication skills and knowledge of hospital procedures.
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What are popular job titles related to Medical Phone Operator jobs?

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Medical Phone Operator jobs near you
Infographic showing various Medical Phone Operator job openings in the United States as of September 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Temporary. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

PBX (Switchboard/Phone) Operator

Montauk, NY • On-site

Gurney's Inn Resort & Spa
See more jobs at Gurney's Inn Resort & Spaexternal

$20/hr

Full-time

PTO

Re-posted 15 days ago

Job description

Job Title:        PBX (Switchboard/Phone) Operator

Department:  Guest Services, Rooms

Reports To:    Guest Services Manager

Status:            Full-Time, Seasonal

Pay:                 $20 Hourly

Location:        Gurney’s Resorts & Seawater Spa, Montauk, NY

About Us:
Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.

Job Summary:
The PBX Operator is responsible for answering incoming calls, handling guest requests, and facilitating communication between guests and various departments within the resort. This role ensures that all calls are handled professionally and efficiently, contributing to a seamless guest experience.

Key Responsibilities:

Guest Communication & Call Handling

  • Answer incoming calls promptly and professionally.
  • Direct calls to appropriate departments or individuals within the resort.
  • Handle guest inquiries regarding reservations, amenities, services, and local attractions.
  • Take and relay messages accurately and efficiently.
  • Assist in wake-up call requests and ensure timely execution.

Emergency & Operational Support

  • Follow emergency communication procedures and assist in alerting relevant departments.
  • Coordinate with security, engineering, and housekeeping when necessary.
  • Monitor and respond to emergency calls, including fire alarms or medical situations.

Administrative & System Management

  • Maintain knowledge of resort services, hours of operation, and special promotions.
  • Log guest requests and ensure timely follow-up with the appropriate department.
  • Update internal phone directories and contact lists as needed.
  • Assist in compiling reports or documentation related to PBX operations.

Qualifications:

  • Previous PBX, front desk, or customer service experience preferred.
  • Excellent communication and active listening skills.
  • Ability to multitask and remain calm under pressure.
  • Proficient in using phone systems, computers, and hotel software (OPERA, HotSOS preferred).
  • Strong problem-solving skills with a guest-first approach.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

Physical Requirements:

  • Ability to sit for extended periods while operating a telephone switchboard and computer.
  • Frequent use of hands and fingers to operate phone systems, keyboards, and other office equipment.
  • Clear speech and hearing ability to effectively communicate over the phone.
  • Occasional standing, walking, bending, or reaching to retrieve or file documents.
  • Ability to work in a fast-paced environment while maintaining composure and professionalism.
  • May require occasional lifting of objects up to 15 lbs., such as office supplies or small equipment.

Compensation & Benefits

  • $20.00 per hour
  • Paid time off
  • Employee discounts on accommodations, dining, and spa services.

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