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Medical Phone Operator Jobs (NOW HIRING)

Cardiology Associates

Phone Operator

Fairhope, AL · On-site

$14.50 - $18/hr

... Phone Operator to join our team in Fairhope, Alabama. In this important role, you will serve as a ... Previous customer service or medical office experience is preferred, but we are willing to train ...

Cardiology Associates

Phone Operator

Fairhope, AL · On-site

$14.50 - $18/hr

... Phone Operator to join our team in Fairhope, Alabama. In this important role, you will serve as a ... Previous customer service or medical office experience is preferred, but we are willing to train ...

Cardiology Associates

Phone Operator

Mobile, AL · On-site

$13.25 - $16.75/hr

... Phone Operator to join our team in Mobile, Alabama. In this important role, you will serve as a ... Previous customer service or medical office experience is preferred, but we are willing to train ...

Moss Bros. Auto Group

Phone Operator

Moreno Valley, CA · On-site

$17 - $21.25/hr

Medical, Dental, and Vision Insurance * Life Insurance * 401(k) Plan * Free Strayer University ... Requirements * 2 years of experience as Phone Operator * Excellent communication skills * Outgoing ...

Recharge Clinic

Phone Operator

Ocala, FL

$16 - $18/hr

Prefer experience in a medical office setting * Phone handling and Electronic Health Records (EHR) experience preferred * Ability to work in a fast-paced, high-pressure environment while remaining ...

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How much do medical phone operator jobs pay per hour?

As of May 30, 2026, the average hourly pay for medical phone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Medical Phone Operator, and why are they important?

To thrive as a Medical Phone Operator, you need strong communication skills, attention to detail, and a basic understanding of medical terminology, often supported by a high school diploma or equivalent. Familiarity with multi-line phone systems, electronic health record (EHR) software, and scheduling platforms is typically required. Excellent listening skills, patience, and professionalism help you manage sensitive information and interact effectively with patients and healthcare staff. These abilities ensure accurate message delivery, efficient appointment coordination, and positive patient experiences in busy medical environments.

What are some common challenges faced by Medical Phone Operators and how can they be managed?

Medical Phone Operators often handle high call volumes, urgent inquiries, and emotionally distressed patients, which can be challenging. Effective time management, clear communication, and maintaining a calm demeanor are key to managing these situations. Operators also need to be familiar with confidentiality protocols and the healthcare facility's scheduling and triage systems. Regular training and support from the healthcare team can help operators stay informed and resilient in this fast-paced role.

What are Medical Phone Operators?

Medical Phone Operators are professionals who manage incoming and outgoing calls for hospitals, clinics, or other healthcare facilities. They are responsible for directing calls, scheduling appointments, relaying important information, and sometimes handling emergencies by following specific protocols. Their role is crucial in ensuring effective communication between patients, healthcare providers, and administrative staff. Medical Phone Operators must have good communication skills, attention to detail, and the ability to remain calm under pressure.

What is the difference between Medical Phone Operator vs Medical Receptionist?

AspectMedical Phone OperatorMedical Receptionist
CredentialsNone required, but communication skills preferredHigh school diploma or equivalent, some roles may require certification
Work EnvironmentCall centers, hospitals, clinicsFront desk, reception area in healthcare facilities
Employer & Industry UsageHealthcare providers, insurance companiesHospitals, clinics, private practices
Primary ResponsibilitiesHandling incoming calls, scheduling, providing informationGreeting patients, managing appointments, administrative tasks

While both roles involve patient interaction and administrative duties, Medical Phone Operators primarily handle incoming calls and communication, whereas Medical Receptionists manage front desk activities and direct patient flow. Understanding these differences helps in choosing the right career path or job search focus.

More about Medical Phone Operator jobs
What states have the most Medical Phone Operator jobs? States with the most job openings for Medical Phone Operator jobs include:
What job categories do people searching Medical Phone Operator jobs look for? The top searched job categories for Medical Phone Operator jobs are:
Medical Phone Operator jobs near you
Phone Operator

Phone Operator

Palmetto Primary Care Physicians

Summerville, SC

$14.50 - $18.25/hr

Full-time

Medical, Dental, Vision, Retirement

Posted yesterday

Palmetto Primary Care Physicians rating

7.2

Company rating: 7.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Palmetto Primary Care Physicians (PPCP) is seeking a professional and compassionate Phone Operator to serve as the first point of contact for our patients. The ideal candidate is organized, friendly, and able to manage a high call volume in a fast-paced healthcare environment.
To learn more about PPCP, visit www.PalmettoPrimaryCare.com

  • Offer 401K with generous company match
  • Medical, Dental, Vision Benefits
  • Short Term and Long Term Disability Offered

Essential Duties and Responsibilities

  • Answer incoming telephone calls promptly, professionally, and courteously.
  • Route calls to appropriate clinical or administrative staff.
  • Schedule, reschedule, and cancel patient appointments using the electronic medical record (EMR) system.
  • Verify patient demographic and insurance information during calls.
  • Take accurate messages and document patient communications in the electronic medical record (EMR) system.
  • Provide patients with general clinic information, including office hours, directions, and appointment preparation instructions.
  • Respond appropriately to urgent or emergency calls according to clinic protocols.
  • Maintain confidentiality of patient information in compliance with HIPAA regulations.
  • Monitor voicemail systems and ensure timely message distribution.
  • Assist patients with prescription refill requests and route requests to clinical staff.
  • Communicate effectively with providers, nurses, medical assistants, and administrative personnel.
  • Handle high call volumes while maintaining professionalism and accuracy.
  • Identify and escalate patient concerns or complaints to appropriate supervisors.
  • Maintain accurate records and logs related to phone communications and scheduling activities.

Non-Essential Duties and Responsibilities

  • Perform basic clerical tasks such as scanning, faxing, and copying documents.
  • Participate in staff meetings and training sessions.
  • Support special projects or other administrative duties as assigned.

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