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Medical Phone Operator Jobs (NOW HIRING)

Mount Sinai Medical Center

Telephone Operator

Miami Beach, FL · On-site

$16 - $20/hr

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse ... Answers all incoming calls, inlcuding page phone and switchboard in a timely manner placing them on ...

Pencor Services

Telephone Operator

Palmerton, PA · On-site

$13/hr

Monitoring Alarms and Medical Alerts * Providing answering Services for Doctors' offices and others ... Ability to handle phone calls in a calm and professional manner in all circumstances * Ability to ...

Pencor Services, Inc.

Telephone Operator

Palmerton, PA · On-site

$13/hr

Monitoring Alarms and Medical Alerts * Providing answering Services for Doctors' offices and others ... Ability to handle phone calls in a calm and professional manner in all circumstances * Ability to ...

The US Oncology Network

Telephone Operator

Norfolk, VA · On-site

$17.10 - $21.05/hr

Phone Scheduler Survey *** If you have completed the survey before, even for another position ... Medical office experience strongly preferred * Proficiency with computer systems and MicroSoft ...

Pencor Services

Telephone Operator

Palmerton, PA · On-site

$13/hr

Monitoring Alarms and Medical Alerts * Providing answering Services for Doctors' offices and others ... Ability to handle phone calls in a calm and professional manner in all circumstances * Ability to ...

Aulani, A Disney Resort & Spa

$35.84/hr

Operators are responsible for providing the Guests first experience with the Spirit of Aulani while ... Select benefits may be provided as part of the compensation package, such as medical, financial ...

Grand Valley Medical Specialists, PLC

Be Seen First

Patient Services Representative - Scheduling Phone Operator

Grand Rapids, MI · On-site

$16.75 - $21.25/hr

Grand Rapids, MI & as needed Wyoming, MI Grand Valley Medical Specialists (GVMS) is a long-standing ... Key Responsibilities Scheduling & Phone Operations * Answer incoming patient calls in a ...

The US Oncology Network

Telephone Operator

Nashville, TN

$15.75 - $19.50/hr

... and medical professionals reaching out to our team. The ideal candidate is skilled at managing ... Provides a pleasant and helpful phone contact for callers. * Responsible for opening and closing ...

Aulani, A Disney Resort & Spa

$35.84/hr

Operators are responsible for providing the Guests first experience with the Spirit of Aulani while ... Select benefits may be provided as part of the compensation package, such as medical, financial ...

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Medical Phone Operator information

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How much do medical phone operator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for medical phone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is a medical phone operator?

Medical Phone Operators are professionals who manage incoming and outgoing calls for hospitals, clinics, or other healthcare facilities. They are responsible for directing calls, scheduling appointments, relaying important information, and sometimes handling emergencies by following specific protocols. Their role is crucial in ensuring effective communication between patients, healthcare providers, and administrative staff. Medical Phone Operators must have good communication skills, attention to detail, and the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive as a medical phone operator?

To thrive as a Medical Phone Operator, you need strong communication skills, attention to detail, and a basic understanding of medical terminology, often supported by a high school diploma or equivalent. Familiarity with multi-line phone systems, electronic health record (EHR) software, and scheduling platforms is typically required. Excellent listening skills, patience, and professionalism help you manage sensitive information and interact effectively with patients and healthcare staff. These abilities ensure accurate message delivery, efficient appointment coordination, and positive patient experiences in busy medical environments.

What are some common challenges faced by medical phone operators and how can they be managed?

Medical Phone Operators often handle high call volumes, urgent inquiries, and emotionally distressed patients, which can be challenging. Effective time management, clear communication, and maintaining a calm demeanor are key to managing these situations. Operators also need to be familiar with confidentiality protocols and the healthcare facility's scheduling and triage systems. Regular training and support from the healthcare team can help operators stay informed and resilient in this fast-paced role.

What is the difference between Medical Phone Operator vs Medical Receptionist?

AspectMedical Phone OperatorMedical Receptionist
CredentialsNone required, but communication skills preferredHigh school diploma or equivalent, some roles may require certification
Work EnvironmentCall centers, hospitals, clinicsFront desk, reception area in healthcare facilities
Employer & Industry UsageHealthcare providers, insurance companiesHospitals, clinics, private practices
Primary ResponsibilitiesHandling incoming calls, scheduling, providing informationGreeting patients, managing appointments, administrative tasks

While both roles involve patient interaction and administrative duties, Medical Phone Operators primarily handle incoming calls and communication, whereas Medical Receptionists manage front desk activities and direct patient flow. Understanding these differences helps in choosing the right career path or job search focus.

What does a medical phone operator do in a hospital?

A medical phone operator in a hospital answers incoming calls, directs calls to appropriate departments or staff, and provides information to patients and visitors. They often use phone systems and may need to handle emergency calls, requiring good communication skills and knowledge of hospital procedures.
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What are popular job titles related to Medical Phone Operator jobs?

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Medical Phone Operator jobs near you
Infographic showing various Medical Phone Operator job openings in the United States as of September 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Temporary. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Telephone Operator

Miami Beach, FL • On-site

Mount Sinai Medical Center
Hospitals • 1 - 5K employees
Learn more about Mount Sinai Medical Centerexternal

$16 - $20/hr

Full-time

Medical, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

As Mount Sinai grows, so does our legacy in high-quality health care.
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.
Department:
Job Description Summary:
1. Full Time - NIGHTS - Friday - Monday (11PM-7AM) plus on call T,W,TH (32 hour plus on call)Position Responsibilities
  • Answers all incoming calls, inlcuding page phone and switchboard in a timely manner placing them on hold as necessary.
  • Handles each call in a professional manner and treats callers with respect and courtesy.
  • Follows customer service standards for phone communications as set by department management, based on Customer Service training session and materials.
  • Answers the Switchboard in a timely manner and doesn't let calls wait in queue.
  • Requests the assistance of other departments with a call rather than blind transferring calls to unaware recipients.
  • Pages all personnel based upon approved schedule as needed.
  • Understands and interprets all hospital codes and identifies communication action for each code.
  • Responds to hospital codes and notifies all pertinent hospital personnel as required by department procedures.
  • Monitors alarm indicators and enunciators for hospital locations and notifies appropriate personnel.
  • Immediately answers Emergency / 123 lines and responds immediately by notifying the appropriate staff.
  • Follows medical center's policy regarding releasing any patient information.
Qualifications
  • Education
    • HS diploma/GED or equivalent experience
  • Experience
    • Contact Center or office experience preferred.
    • Excellent communication skills.
    • Bilingual in Spanish

Benefits:
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:
  • Health benefits
  • Life insurance
  • Long-term disability coverage
  • Healthcare spending accounts
  • Retirement plan
  • Paid time off
  • Pet Insurance
  • Tuition reimbursement
  • Employee assistance program
  • Wellness program
  • On-site housing for select positions and more!

Degree Requirements:
Certification:

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