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Medical Phone Operator Jobs (NOW HIRING)

The US Oncology Network

Telephone Operator

Eugene, OR

$19 - $27.18/hr

... phone systems are essential. Ideal candidates will be highly organized and able to multitask ... While experience in a medical office is preferred, it is not required. The general pay scale for ...

Mount Sinai Medical Center

Telephone Operator

Miami Beach, FL · On-site

$16 - $20/hr

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse ... Answers all incoming calls, inlcuding page phone and switchboard in a timely manner placing them on ...

Aulani, A Disney Resort & Spa

$35.84/hr

Operators are responsible for providing the Guests first experience with the Spirit of Aulani while ... Select benefits may be provided as part of the compensation package, such as medical, financial ...

Aulani, A Disney Resort & Spa

$35.84/hr

Operators are responsible for providing the Guests first experience with the Spirit of Aulani while ... Select benefits may be provided as part of the compensation package, such as medical, financial ...

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Medical Phone Operator information

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$9

$17

$25

How much do medical phone operator jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for medical phone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is a medical phone operator?

Medical Phone Operators are professionals who manage incoming and outgoing calls for hospitals, clinics, or other healthcare facilities. They are responsible for directing calls, scheduling appointments, relaying important information, and sometimes handling emergencies by following specific protocols. Their role is crucial in ensuring effective communication between patients, healthcare providers, and administrative staff. Medical Phone Operators must have good communication skills, attention to detail, and the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive as a medical phone operator?

To thrive as a Medical Phone Operator, you need strong communication skills, attention to detail, and a basic understanding of medical terminology, often supported by a high school diploma or equivalent. Familiarity with multi-line phone systems, electronic health record (EHR) software, and scheduling platforms is typically required. Excellent listening skills, patience, and professionalism help you manage sensitive information and interact effectively with patients and healthcare staff. These abilities ensure accurate message delivery, efficient appointment coordination, and positive patient experiences in busy medical environments.

What are some common challenges faced by medical phone operators and how can they be managed?

Medical Phone Operators often handle high call volumes, urgent inquiries, and emotionally distressed patients, which can be challenging. Effective time management, clear communication, and maintaining a calm demeanor are key to managing these situations. Operators also need to be familiar with confidentiality protocols and the healthcare facility's scheduling and triage systems. Regular training and support from the healthcare team can help operators stay informed and resilient in this fast-paced role.

What is the difference between Medical Phone Operator vs Medical Receptionist?

AspectMedical Phone OperatorMedical Receptionist
CredentialsNone required, but communication skills preferredHigh school diploma or equivalent, some roles may require certification
Work EnvironmentCall centers, hospitals, clinicsFront desk, reception area in healthcare facilities
Employer & Industry UsageHealthcare providers, insurance companiesHospitals, clinics, private practices
Primary ResponsibilitiesHandling incoming calls, scheduling, providing informationGreeting patients, managing appointments, administrative tasks

While both roles involve patient interaction and administrative duties, Medical Phone Operators primarily handle incoming calls and communication, whereas Medical Receptionists manage front desk activities and direct patient flow. Understanding these differences helps in choosing the right career path or job search focus.

What does a medical phone operator do in a hospital?

A medical phone operator in a hospital answers incoming calls, directs calls to appropriate departments or staff, and provides information to patients and visitors. They often use phone systems and may need to handle emergency calls, requiring good communication skills and knowledge of hospital procedures.
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Medical Phone Operator jobs near you
Infographic showing various Medical Phone Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, and 7% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Telephone operator

Iowa Digestive Disease Center

Clive, IA • On-site

$20/hr

Full-time

Re-posted 27 days ago

Job description

Job Title: Patient Services Representative (Telephone Operator)
Location: Main Clinic
Positions Available: 1

We are seeking two dependable, patient-focused Patient Services Representatives to support our telephone operations. This role is ideal for someone who communicates clearly, stays organized in a high-volume environment, and understands that excellent customer service begins with the first phone call.


What you’ll do

Answer a high volume of incoming calls in a professional and friendly manner
Schedule patient appointments accurately based on provider and visit type guidelines
Gather and document necessary information, including insurance and patient history when appropriate
Create and complete phone notes to ensure clear communication within the care team
Route calls and messages appropriately to clinical staff and departments
Assist patients with questions related to scheduling, referrals, and office processes
Provide a calm, helpful experience for patients calling the clinic
Collaborate closely with front office, clinical staff, and referral coordinators to ensure patients are scheduled appropriately


What we’re looking for

Healthcare experience strongly preferred
Excellent phone presence and customer service skills
Strong attention to detail and ability to multitask in a fast-paced environment
Comfortable working with electronic medical records and scheduling systems
Ability to remain professional and composed while managing multiple calls and requests


Note: This description reflects the primary functions of the role but is not exhaustive. Additional responsibilities may be assigned as needed.