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Hospital Telephone Operator Jobs (NOW HIRING)

Msmc

Telephone Operator

Miami Beach, FL · On-site

$16 - $20/hr

Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers. Culture of ...

UHS

TELEPHONE OPERATOR - PRN

Denison, TX · On-site

$13.75 - $17.25/hr

Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory ... C., Puerto Rico and the United Kingdom. www.uhs.com The Telephone Operator handles emergency calls ...

UHS

TELEPHONE OPERATOR - PRN

Denison, TX · On-site

$13.75 - $17.25/hr

Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory ... C., Puerto Rico and the United Kingdom. www.uhs.com The Telephone Operator handles emergency calls ...

UHS

TELEPHONE OPERATOR - PRN

Denison, TX · On-site

$13.75 - $17.25/hr

Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory ... C., Puerto Rico and the United Kingdom. www.uhs.com The Telephone Operator handles emergency calls ...

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Hospital Telephone Operator information

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How much do hospital telephone operator jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for hospital telephone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is a hospital telephone operator?

Hospital telephone operators are professionals responsible for answering, directing, and managing incoming and outgoing calls within a hospital or healthcare facility. They serve as a vital communication link between patients, families, medical staff, and departments. In addition to handling general inquiries, they may assist with emergency calls, relay messages, and provide information about hospital services and locations. Their role helps ensure efficient and effective communication throughout the hospital.

What are the key skills and qualifications needed to thrive as a hospital telephone operator?

To thrive as a Hospital Telephone Operator, you need excellent verbal communication, multitasking abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, paging software, and hospital information systems is typically required. Patience, professionalism, and strong problem-solving skills help operators manage stressful situations and provide outstanding customer service. These competencies are crucial for ensuring efficient communication, quick response to emergencies, and a positive experience for patients and staff.

What are some typical challenges faced by hospital telephone operators, and how can they be managed effectively?

Hospital telephone operators often handle high call volumes, including emergency situations and emotionally distressed callers. A major challenge is quickly and accurately directing calls while maintaining a calm and professional demeanor. Effective time management, strong communication skills, and familiarity with hospital departments are essential for managing these demands. Many operators also participate in ongoing training to stay current with hospital protocols and improve their ability to assist both patients and staff efficiently.

What is the difference between Hospital Telephone Operator vs Medical Receptionist?

AspectHospital Telephone OperatorMedical Receptionist
CredentialsHigh school diploma; communication skillsHigh school diploma; administrative skills
Work EnvironmentHospital front desk, call centerClinic or hospital front desk
Employer & IndustryHospitals, healthcare facilitiesMedical offices, clinics
Primary RoleAnswering calls, routing calls, pagingScheduling appointments, patient check-in

While both roles involve patient interaction and communication, the Hospital Telephone Operator primarily handles incoming calls and paging within the hospital, focusing on communication logistics. The Medical Receptionist manages patient check-in, scheduling, and administrative tasks. Both positions are essential in healthcare settings but serve different functions related to patient flow and communication.

What does a hospital telephone operator do in a hospital?

A hospital telephone operator manages incoming and outgoing calls within the hospital, directs calls to appropriate departments or staff, and provides information to patients, visitors, and staff. They often use a multi-line phone system and must communicate clearly, maintain confidentiality, and handle emergency calls efficiently.
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Hospital Telephone Operator jobs near you
Infographic showing various Hospital Telephone Operator job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 4% As Needed, 69% Full Time, 18% Part Time, and 8% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Telephone Operator

Mount Sinai Medical Center

Miami Beach, FL • On-site

$16 - $20/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 27 days ago

Job description

As Mount Sinai grows, so does our legacy in high-quality health care.
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.
Department:
Job Description Summary:
1. Full Time - NIGHTS - Friday - Monday (11PM-7AM) plus on call T,W,TH (32 hour plus on call)Position Responsibilities
  • Answers all incoming calls, inlcuding page phone and switchboard in a timely manner placing them on hold as necessary.
  • Handles each call in a professional manner and treats callers with respect and courtesy.
  • Follows customer service standards for phone communications as set by department management, based on Customer Service training session and materials.
  • Answers the Switchboard in a timely manner and doesn't let calls wait in queue.
  • Requests the assistance of other departments with a call rather than blind transferring calls to unaware recipients.
  • Pages all personnel based upon approved schedule as needed.
  • Understands and interprets all hospital codes and identifies communication action for each code.
  • Responds to hospital codes and notifies all pertinent hospital personnel as required by department procedures.
  • Monitors alarm indicators and enunciators for hospital locations and notifies appropriate personnel.
  • Immediately answers Emergency / 123 lines and responds immediately by notifying the appropriate staff.
  • Follows medical center's policy regarding releasing any patient information.
Qualifications
  • Education
    • HS diploma/GED or equivalent experience
  • Experience
    • Contact Center or office experience preferred.
    • Excellent communication skills.
    • Bilingual in Spanish

Benefits:
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:
  • Health benefits
  • Life insurance
  • Long-term disability coverage
  • Healthcare spending accounts
  • Retirement plan
  • Paid time off
  • Pet Insurance
  • Tuition reimbursement
  • Employee assistance program
  • Wellness program
  • On-site housing for select positions and more!

Degree Requirements:
Certification:

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