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Hospital Telephone Operator Jobs in Indiana (NOW HIRING)

Community Health Systems

Switchboard Operator

La Porte, IN · On-site

$14 - $17.50/hr

Knowledge of hospital policies, codes, and procedures is a plus. Equal Employment Opportunity This ... Simply go to to obtain the main telephone number of the facility and ask for Human Resources.

Community Health Systems

Switchboard Operator

La Porte, IN · On-site

$14 - $17.50/hr

Knowledge of hospital policies, codes, and procedures is a plus. Equal Employment Opportunity This ... Simply go to to obtain the main telephone number of the facility and ask for Human Resources.

GIBSON AREA HOSPITAL

$20 - $25/hr

GIBSON AREA HOSPITAL& HEALTH SERVICES MISSION STATEMENT To provide personalized, professional ... 40 wpm, operate a calculator, telephone, copier, dictation recorder, and such other office ...

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All JobsHospital Telephone Operator JobsHospital Telephone Operator Jobs in Indiana

Hospital Telephone Operator information

See Indiana salary details

$8

$16

$24

How much do hospital telephone operator jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for hospital telephone operator in Indiana is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.51 per hour, depending on experience, location, and employer.

What is a hospital telephone operator?

Hospital telephone operators are professionals responsible for answering, directing, and managing incoming and outgoing calls within a hospital or healthcare facility. They serve as a vital communication link between patients, families, medical staff, and departments. In addition to handling general inquiries, they may assist with emergency calls, relay messages, and provide information about hospital services and locations. Their role helps ensure efficient and effective communication throughout the hospital.

What are the key skills and qualifications needed to thrive as a hospital telephone operator?

To thrive as a Hospital Telephone Operator, you need excellent verbal communication, multitasking abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, paging software, and hospital information systems is typically required. Patience, professionalism, and strong problem-solving skills help operators manage stressful situations and provide outstanding customer service. These competencies are crucial for ensuring efficient communication, quick response to emergencies, and a positive experience for patients and staff.

What are some typical challenges faced by hospital telephone operators, and how can they be managed effectively?

Hospital telephone operators often handle high call volumes, including emergency situations and emotionally distressed callers. A major challenge is quickly and accurately directing calls while maintaining a calm and professional demeanor. Effective time management, strong communication skills, and familiarity with hospital departments are essential for managing these demands. Many operators also participate in ongoing training to stay current with hospital protocols and improve their ability to assist both patients and staff efficiently.

What is the difference between Hospital Telephone Operator vs Medical Receptionist?

AspectHospital Telephone OperatorMedical Receptionist
CredentialsHigh school diploma; communication skillsHigh school diploma; administrative skills
Work EnvironmentHospital front desk, call centerClinic or hospital front desk
Employer & IndustryHospitals, healthcare facilitiesMedical offices, clinics
Primary RoleAnswering calls, routing calls, pagingScheduling appointments, patient check-in

While both roles involve patient interaction and communication, the Hospital Telephone Operator primarily handles incoming calls and paging within the hospital, focusing on communication logistics. The Medical Receptionist manages patient check-in, scheduling, and administrative tasks. Both positions are essential in healthcare settings but serve different functions related to patient flow and communication.

What does a hospital telephone operator do in a hospital?

A hospital telephone operator manages incoming and outgoing calls within the hospital, directs calls to appropriate departments or staff, and provides information to patients, visitors, and staff. They often use a multi-line phone system and must communicate clearly, maintain confidentiality, and handle emergency calls efficiently.

What are popular job titles related to Hospital Telephone Operator jobs in Indiana?

For Hospital Telephone Operator jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Hospital Telephone Operator jobs in Indiana look for?

The top searched job categories for Hospital Telephone Operator jobs in Indiana are:

Hospital Telephone Operator jobs near you
Infographic showing various Hospital Telephone Operator job openings in Indiana as of August 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 73% Full Time, 17% Part Time, and 7% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $35,349 per year, or $17 per hour.

Telephone Operator/Receptionist - Weekend (PRN)

Rehabilitation Hospital of Indiana

Indianapolis, IN • On-site

$15 - $19.75/hr

Full-time

Posted 3 days ago

New

Job description

The Rehabilitation Hospital of Indiana (RHI) is nationally ranked among the Best Hospitals for Rehabilitation by U.S. News and World Report for 2025-2026 and the Best Rehabilitation Hospital in Indiana for the third year in a row. RHI provides high quality, evidence-based rehabilitation services to those facing life-changing injuries or illness. We specialize in the areas of brain injury, stroke, spinal cord injury and complex medical conditions.
SUMMARY/PURPOSE OF JOB
This Telephone Operator/Receptionist position is responsible for answering and processing calls to the hospital switchboard, guiding and directing visitors to the hospital; and performing routine clerical support functions. Must understand the role of employee's individual position regarding HIPAA requirements and level of access to Protected Health Information as defined in HIPAA hospital-wide policies.
JOB DUTIES/ESSENTIAL FUNCTIONS
  • Operates telephone equipment efficiently while accurately processing routine telephone calls
  • Assists in maintaining personal telephone directory as a resource
  • Completes calls that require special attention
  • Shares responsibility for processing calls with other operators
  • Other duties as assigned

KNOWLEDGE, SKILLS, ABILITIES
  • Requires working knowledge of Hospital communication equipment and the organization structure
  • Requires knowledge of and ability to initiate emergency procedures
  • Requires general office practice knowledge and clerical ability
  • Requires excellent interpersonal/social interaction skills and the ability to de-escalate potentially volatile situations
  • Bilingual capability (Spanish/English) is an asset

EXPERIENCE
  • Two years of receptionist/customer service experience needed; hospital setting preferred.
  • Switchboard experience is preferred.
  • Proven ability to multi-task.

EDUCATION
  • At least a high school graduate/equivalent preferred.

Hours
  • PRN Schedule every other week but could look something like this:
  • Friday: 4:00-8:30 p.m.
  • Saturday: 8:30 a.m.-4:30 p.m.
  • Sunday: 8:30 a.m.-4:30 p.m.

The Rehabilitation Hospital of Indiana is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law.

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