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Hospital Telephone Operator Jobs in Indiana (NOW HIRING)

Rush Memorial Hospital

Surgery Technician

Rushville, IN · On-site

... hospital policies and procedures and in conformance with recognized nursing techniques and ... Basic skills associated with operating room techniques and procedures Knowledge- * Must be able to ...

HealthNet

OB/GYN Physician - Full Scope

Indianapolis, IN · On-site

$246K/yr

Dictates or writes progress notes, operative notes, consultations and discharge summaries in a ... Conducts daily patient rounds, writing daily progress notes in hospital charts, taking telephone ...

HealthNet

OB/GYN Physician - Full Scope

Indianapolis, IN · On-site

$246K/yr

Dictates or writes progress notes, operative notes, consultations and discharge summaries in a ... Conducts daily patient rounds, writing daily progress notes in hospital charts, taking telephone ...

Beacon Health System

Certified Medical Assistant

South Bend, IN · On-site

$16.75 - $21.50/hr

Receiving telephone calls, taking and relaying messages accurately. * Obtaining information from ... Arranging for hospital admissions and providing all necessary information to the nursing staff at ...

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All JobsHospital Telephone Operator JobsHospital Telephone Operator Jobs in Indiana

Hospital Telephone Operator information

See Indiana salary details

$8

$16

$24

How much do hospital telephone operator jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for hospital telephone operator in Indiana is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.51 per hour, depending on experience, location, and employer.

What is the difference between Hospital Telephone Operator vs Medical Receptionist?

AspectHospital Telephone OperatorMedical Receptionist
CredentialsHigh school diploma; communication skillsHigh school diploma; administrative skills
Work EnvironmentHospital front desk, call centerClinic or hospital front desk
Employer & IndustryHospitals, healthcare facilitiesMedical offices, clinics
Primary RoleAnswering calls, routing calls, pagingScheduling appointments, patient check-in

While both roles involve patient interaction and communication, the Hospital Telephone Operator primarily handles incoming calls and paging within the hospital, focusing on communication logistics. The Medical Receptionist manages patient check-in, scheduling, and administrative tasks. Both positions are essential in healthcare settings but serve different functions related to patient flow and communication.

What are some typical challenges faced by hospital telephone operators, and how can they be managed effectively?

Hospital telephone operators often handle high call volumes, including emergency situations and emotionally distressed callers. A major challenge is quickly and accurately directing calls while maintaining a calm and professional demeanor. Effective time management, strong communication skills, and familiarity with hospital departments are essential for managing these demands. Many operators also participate in ongoing training to stay current with hospital protocols and improve their ability to assist both patients and staff efficiently.

What is a hospital telephone operator?

Hospital telephone operators are professionals responsible for answering, directing, and managing incoming and outgoing calls within a hospital or healthcare facility. They serve as a vital communication link between patients, families, medical staff, and departments. In addition to handling general inquiries, they may assist with emergency calls, relay messages, and provide information about hospital services and locations. Their role helps ensure efficient and effective communication throughout the hospital.

What does a hospital telephone operator do in a hospital?

A hospital telephone operator manages incoming and outgoing calls within the hospital, directs calls to appropriate departments or staff, and provides information to patients, visitors, and staff. They often use a multi-line phone system and must communicate clearly, maintain confidentiality, and handle emergency calls efficiently.

What skills do you need to be a hospital telephone operator?

Hospital telephone operators need strong communication skills, the ability to multitask, and proficiency with phone systems and basic computer applications. They should also have good listening skills, a professional demeanor, and the ability to handle stressful situations calmly.

What are the key skills and qualifications needed to thrive as a hospital telephone operator?

To thrive as a Hospital Telephone Operator, you need excellent verbal communication, multitasking abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, paging software, and hospital information systems is typically required. Patience, professionalism, and strong problem-solving skills help operators manage stressful situations and provide outstanding customer service. These competencies are crucial for ensuring efficient communication, quick response to emergencies, and a positive experience for patients and staff.
What are popular job titles related to Hospital Telephone Operator jobs in Indiana? For Hospital Telephone Operator jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Hospital Telephone Operator jobs in Indiana look for? The top searched job categories for Hospital Telephone Operator jobs in Indiana are:
Hospital Telephone Operator jobs near you
Infographic showing various Hospital Telephone Operator job openings in Indiana as of August 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 70% Full Time, 18% Part Time, and 8% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,349 per year, or $17 per hour.

COMMUNICATIONS OPERATOR- PRN

Johnson Memorial Hospital

Franklin, IN • On-site

Other

Re-posted 19 days ago

Job description

JOB RESPONSIBILITIES:

Operates JMH switchboard telephone system, answers all incoming calls, connects callers to long distance, keeps Information Desk informed of census updates and program extensions as requested.

Acts as an answering service for JMH’s Staff Physicians and keeps on-call list updated. Maintains current telephone listing of JMH on-call staff, their pager numbers, and modes of contact.

Provides paging service: overhead, digital/alpha numeric, and radio paging.

Monitors alarm devices; reacts to alarms in accordance with procedures and reports any malfunctions.

Assists pager users with contacting Information Systems Department for pager repairs and/or replacement.

Coordinates with security/maintenance personnel; informs officer on duty of emergent situations.

Register patients who present in the Emergency Room completing various registration processes such as scanning and copying paperwork; entering information into computer system, providing information to patients/families, etc.

Verifies insurance information on various websites and updates information.

Performs other related duties as assigned.

Clearly communicates and continuously supports the Mission and Values of Johnson Memorial Health.

Conducts all activities in compliance with applicable laws, regulations, standards and hospital policies, procedures including Blood and Body Substance Precautions.

EDUCATION, EXPERIENCE AND TRAINING:

High school diploma or equivalent required. Prior Switchboard Operation experience preferred. Previous clerical experience preferred.

Johnson Memorial Health is a nationally-recognized network of physicians, services and healthcare resources based in Johnson County, Indiana. The centerpiece is Johnson Memorial Hospital, located in Franklin Indiana, just 20 minutes south of Indianapolis.

All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability, or other protected characteristic under applicable law.

SCHEDULE:


Varied hours as needed; Primarily weekend nights; 11:00 p.m.-7:00 a.m.
Varied hours as needed.

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