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Hospital Telephone Operator Jobs in Indiana (NOW HIRING)

Beacon Health System

Certified Medical Assistant

Elkhart, IN · On-site

$16 - $20.75/hr

Receiving telephone calls, taking and relaying messages accurately. * Obtaining information from ... Arranging for hospital admissions and providing all necessary information to the nursing staff at ...

Beacon Health System

Certified Medical Assistant

South Bend, IN · On-site

$16.75 - $21.50/hr

Receiving telephone calls, taking and relaying messages accurately. * Obtaining information from ... Arranging for hospital admissions and providing all necessary information to the nursing staff at ...

ScionHealth

CNA, FT Nights

Indianapolis, IN · On-site

Kindred Hospital Indianapolis is a 59-bed long-term acute care hospital offering the same in depth ... Answers patient call lights, telephone, and paging system and responds as appropriate. * Under the ...

Methodist Hospitals

DISTRIBUTION CLERK

Gary, IN · On-site

$15.75 - $19.25/hr

... operating adding machines, computers, photocopiers, forklift and two-wheeler. * Ability to answer telephone and exhibit courtesy in dealing with sales reps, drivers and interact well with hospital ...

Methodist Hospitals

DISTRIBUTION CLERK

Gary, IN

$15.75 - $19.25/hr

... operating adding machines, computers, photocopiers, forklift and two-wheeler. * Ability to answer telephone and exhibit courtesy in dealing with sales reps, drivers and interact well with hospital ...

Methodist Hospitals

DISTRIBUTION CLERK

Gary, IN

$15.75 - $19.25/hr

... operating adding machines, computers, photocopiers, forklift and two-wheeler. * Ability to answer telephone and exhibit courtesy in dealing with sales reps, drivers and interact well with hospital ...

ScionHealth

Nursing Assistant, FT Days

Indianapolis, IN · On-site

$30K - $39K/yr

Job Title Kindred Hospital Indianapolis North is a 45-bed long-term acute care hospital offering ... Answers patient call lights, telephone, and paging system and responds as appropriate. * Under the ...

ScionHealth

Nursing Assistant, FT Nights

Indianapolis, IN · On-site

$30K - $39K/yr

Kindred Hospital Indianapolis North is a 45-bed long-term acute care hospital offering the same in ... Answers patient call lights, telephone, and paging system and responds as appropriate. * Under the ...

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All JobsHospital Telephone Operator JobsHospital Telephone Operator Jobs in Indiana

Hospital Telephone Operator information

See Indiana salary details

$8

$16

$24

How much do hospital telephone operator jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for hospital telephone operator in Indiana is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.51 per hour, depending on experience, location, and employer.

What is the difference between Hospital Telephone Operator vs Medical Receptionist?

AspectHospital Telephone OperatorMedical Receptionist
CredentialsHigh school diploma; communication skillsHigh school diploma; administrative skills
Work EnvironmentHospital front desk, call centerClinic or hospital front desk
Employer & IndustryHospitals, healthcare facilitiesMedical offices, clinics
Primary RoleAnswering calls, routing calls, pagingScheduling appointments, patient check-in

While both roles involve patient interaction and communication, the Hospital Telephone Operator primarily handles incoming calls and paging within the hospital, focusing on communication logistics. The Medical Receptionist manages patient check-in, scheduling, and administrative tasks. Both positions are essential in healthcare settings but serve different functions related to patient flow and communication.

What are some typical challenges faced by hospital telephone operators, and how can they be managed effectively?

Hospital telephone operators often handle high call volumes, including emergency situations and emotionally distressed callers. A major challenge is quickly and accurately directing calls while maintaining a calm and professional demeanor. Effective time management, strong communication skills, and familiarity with hospital departments are essential for managing these demands. Many operators also participate in ongoing training to stay current with hospital protocols and improve their ability to assist both patients and staff efficiently.

What is a hospital telephone operator?

Hospital telephone operators are professionals responsible for answering, directing, and managing incoming and outgoing calls within a hospital or healthcare facility. They serve as a vital communication link between patients, families, medical staff, and departments. In addition to handling general inquiries, they may assist with emergency calls, relay messages, and provide information about hospital services and locations. Their role helps ensure efficient and effective communication throughout the hospital.

What does a hospital telephone operator do in a hospital?

A hospital telephone operator manages incoming and outgoing calls within the hospital, directs calls to appropriate departments or staff, and provides information to patients, visitors, and staff. They often use a multi-line phone system and must communicate clearly, maintain confidentiality, and handle emergency calls efficiently.

What skills do you need to be a hospital telephone operator?

Hospital telephone operators need strong communication skills, the ability to multitask, and proficiency with phone systems and basic computer applications. They should also have good listening skills, a professional demeanor, and the ability to handle stressful situations calmly.

What are the key skills and qualifications needed to thrive as a hospital telephone operator?

To thrive as a Hospital Telephone Operator, you need excellent verbal communication, multitasking abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, paging software, and hospital information systems is typically required. Patience, professionalism, and strong problem-solving skills help operators manage stressful situations and provide outstanding customer service. These competencies are crucial for ensuring efficient communication, quick response to emergencies, and a positive experience for patients and staff.
What are popular job titles related to Hospital Telephone Operator jobs in Indiana? For Hospital Telephone Operator jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Hospital Telephone Operator jobs in Indiana look for? The top searched job categories for Hospital Telephone Operator jobs in Indiana are:
Hospital Telephone Operator jobs near you
Infographic showing various Hospital Telephone Operator job openings in Indiana as of August 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 70% Full Time, 18% Part Time, and 8% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,349 per year, or $17 per hour.

Certified Medical Assistant

Beacon Health System

Elkhart, IN • On-site

$16 - $20.75/hr

Full-time

Re-posted 18 days ago

Beacon Health System rating

6.7

Company rating: 6.7 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

533rd of 887 rated healthcare providers

Job description

$2,500.00 Sign-on Bonus!!!
Reports to the Practice Manager and works under the direction of the Clinical Supervisor and Office Supervisor. Under general supervision and according to established policies and procedures, performs various clerical and patient care duties. Responsibilities include assisting the physician in support of medical care, answering the telephone, admitting and discharging patients, and performing data entry.
MISSION, VALUES and SERVICE GOALS
  • MISSION: We deliver outstanding care, inspire health, and connect with heart.
  • VALUES: Trust. Respect. Integrity. Compassion.
  • SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Performs routine clerical duties in accordance with established policies and procedures by:
  • Receiving and greeting all patients and visitors in a professional manner and providing all reasonable assistance.
  • Receiving telephone calls, taking and relaying messages accurately.
  • Obtaining information from the patient to accurately complete the patient record for payment information, computer input, etc.
  • Maintaining patient files, charts, and records.

Performs patient care duties as directed by the physician or nurse by:
  • Recording medical history.
  • Preparing patient for examination.
  • Assisting physician and/or nurse with minor emergency or surgical procedures.
  • Performing routine laboratory and EKG tests as ordered and collecting specimens for the lab.
  • Administering and recording medication and injections as ordered.
  • Interpreting physician's instructions to patients and providing instruction to patients.
  • Checking and maintaining supply of stock to exam rooms.
  • Cleaning and sterilizing instruments and equipment.
  • Scheduling office or hospital procedures.
  • Preparing procedure orders and accompanying data to be sent to the hospital for inpatient/outpatient studies.
  • Arranging for hospital admissions and providing all necessary information to the nursing staff at the hospital.
  • Triaging patient calls to determine urgency and direct patient care.
  • Managing and adjusting medication dosage under the direction of a physician and following up on patient compliance.
  • Managing patient refills and ensuring that medications are dosed correctly, and patient is taking them according to provider instructions.
  • Preloading patient information into the EMR- including diagnostic testing, health maintenance, and past surgical history.
  • Maintaining physician calendar in outlook and coordinating that with the schedule in ProPM.
  • Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department.
  • Attending required meetings and participating in committees as requested.
  • Enhancing professional growth and development through in-service meetings and educational programs as approved.
  • Completing other job-related duties and projects as assigned.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
  • Attends and participates in department meetings and is accountable for all information shared.
  • Completes mandatory education, annual competencies and department specific education within established timeframes.
  • Completes annual employee health requirements within established timeframes.
  • Maintains license/certification, registration in good standing throughout fiscal year.
  • Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
  • Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
  • Adheres to regulatory agency requirements, survey process and compliance.
  • Complies with established organization and department policies.
  • Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
  • Leverage innovation everywhere.
  • Cultivate human talent.
  • Embrace performance improvement.
  • Build greatness through accountability.
  • Use information to improve and advance.
  • Communicate clearly and continuously.

Education and Experience
  • The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is required.
  • Must be a minimum of 17 years of age.
  • Must be Certified or Registered Medical Assistant through either (1) successful completion of a Certification Exam or (2) through successful completion of an approved two-year Medical Assistant Program and successful completion of a Certification Exam.
  • Previous medical office experience
  • The ability to speak and write Spanish is desired.

Knowledge & Skills
  • Demonstrates knowledge of and competency in performing patient care procedures, observations, treatments and techniques utilized by facility.
  • Requires ability to perform vena puncture.
  • Demonstrates high level of interpersonal and communication skills necessary to consistently receive and greet visitors, clients, and staff members in a professional manner.
  • Demonstrates well developed communication skills to communicate effectively and clearly to a variety of internal and external contacts.
  • Requires knowledge of billing, office procedures and computer skills.
  • Demonstrates analytical skills necessary to solve patient problems and interpret data.
  • Promotes collaboration and innovation in the clinical services to ensure an interdisciplinary approach to improving health care delivery and the quality of patient care.
  • Requires ability to perform EKG's and other procedures applicable to the practice (e.g., treadmills).

Working Conditions
  • Works in a physician office environment.
  • May require lifting or positioning of patients.
  • Flexible hours and work schedule required.

Physical Demands
  • Requires the physical ability and stamina (i.e. to walk/stand for prolonged periods of time, push carts/wheelchairs, lift at least 50 pounds, to position/lift patients of various sizes and weights, etc.) to perform the essential functions of the position.

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