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Telecommunications Operator Jobs in Indiana (NOW HIRING)

Parkview Health

Telecommunications Operator

Fort Wayne, IN · On-site

$18.25 - $25.25/hr

Summary The Telecommunications Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or ...

Sunrise Telecom

Underground Operator 2

Richmond, IN

$20 - $25.50/hr

Position Summary The Underground Operator II is responsible for safely operating heavy equipment to install, maintain, and repair underground telecommunications infrastructure. This includes ...

Sunrise Telecom

Underground Operator 2

Richmond, IN · On-site

$25 - $35/hr

Position Summary The Underground Operator II is responsible for safely operating heavy equipment to install, maintain, and repair underground telecommunications infrastructure. This includes ...

Sunrise Telecom

Underground Operator 1

Richmond, IN · On-site

$20 - $30/hr

Position Summary The Underground Operator I is responsible for safely operating heavy equipment to install, maintain, and repair underground telecommunications infrastructure. This includes trenching ...

Sunrise Telecom

Underground Operator 1

Richmond, IN

$20 - $25.50/hr

Position Summary The Underground Operator I is responsible for safely operating heavy equipment to install, maintain, and repair underground telecommunications infrastructure. This includes trenching ...

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All JobsTelecommunications Operator JobsTelecommunications Operator Jobs in Indiana

Telecommunications Operator information

See Indiana salary details

$13

$20

$28

How much do telecommunications operator jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for telecommunications operator in Indiana is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $23.32 per hour, depending on experience, location, and employer.

What jobs can you get with telecommunications?

A telecommunications operator typically works in roles such as network technician, customer support specialist, or systems analyst, focusing on managing communication systems, troubleshooting issues, and maintaining network infrastructure. These jobs often require technical skills, familiarity with communication tools, and sometimes certifications like Cisco or CompTIA. Opportunities exist in industries like telecommunications companies, IT service providers, and large organizations with internal communication networks.

What does a telecommunication operator do?

A telecommunications operator manages and maintains communication systems, such as phone lines, internet connections, and data networks. They monitor equipment, troubleshoot issues, and ensure reliable communication services, often using specialized tools and following safety protocols.

What are Telecommunications Operators?

Telecommunications Operators are professionals who manage and facilitate communication systems within organizations or for service providers. Their primary duties include operating telephone switchboards, routing calls, monitoring network systems, and ensuring reliable communication links. They may also assist with emergency calls, troubleshoot technical issues, and maintain communication equipment. Telecommunications Operators play a critical role in supporting internal and external communications, ensuring information flows smoothly and securely.

What are the qualifications for telecom operator?

Telecommunications operators typically need a high school diploma or equivalent, with some roles requiring post-secondary education or technical training. Strong communication skills, technical aptitude, and the ability to operate communication equipment are essential; certifications in relevant systems or technologies can be advantageous. Prior experience in customer service or technical support may also be preferred.

How does a Telecommunications Operator typically collaborate with other departments to ensure smooth communication services?

Telecommunications Operators work closely with IT, security, and technical support teams to monitor and maintain communication systems. They often coordinate with network engineers to troubleshoot issues and implement updates, and may also interact with administrative staff to address user requests or outages. Effective communication and teamwork are key, as operators must relay critical information quickly and accurately to minimize service disruptions. Collaboration is often structured through daily briefings, ticketing systems, and cross-functional meetings.

What is the difference between Telecommunications Operator vs Customer Service Representative?

AspectTelecommunications OperatorCustomer Service Representative
CredentialsHigh school diploma; on-the-job trainingHigh school diploma; training varies by company
Work EnvironmentCall centers, network facilitiesCall centers, retail, office settings
Industry UsageTelecommunications companiesVarious industries including retail, finance
Job FocusManaging calls, network troubleshootingAssisting customers, resolving inquiries

Telecommunications Operators primarily handle network operations and manage calls within telecom companies, requiring technical knowledge. Customer Service Representatives focus on assisting customers across various industries, emphasizing communication skills. While both roles involve call center work, their core responsibilities and industry focus differ significantly.

What is the highest paying job in telecommunications?

The highest paying roles in telecommunications often include senior management positions such as Chief Technology Officer (CTO) or Director of Network Operations, which can earn six-figure salaries. These roles typically require extensive experience, advanced technical knowledge, and leadership skills, often supported by certifications like Cisco or Cisco Certified Internetwork Expert (CCIE).

What are the key skills and qualifications needed to thrive as a Telecommunications Operator, and why are they important?

To thrive as a Telecommunications Operator, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with telecommunications equipment, radio systems, and dispatch software is typically required, and certifications such as APCO or NENA can be beneficial. Excellent multitasking, stress management, and problem-solving abilities help operators remain effective during high-pressure situations. These skills and qualifications are crucial for ensuring clear, reliable communication and prompt response in emergency or service-oriented environments.
What are popular job titles related to Telecommunications Operator jobs in Indiana? For Telecommunications Operator jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Telecommunications Operator jobs in Indiana look for? The top searched job categories for Telecommunications Operator jobs in Indiana are:
What are popular job titles related to Telecommunications Operator jobs in IN? For Telecommunications Operator jobs in IN, the most frequently searched job titles are:
Telecommunications Operator jobs near you
Infographic showing various Telecommunications Operator job openings in Indiana as of June 2026, with employment types broken down into 57% Full Time, 39% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $41,634 per year, or $20 per hour.
Telecommunications Operator

Telecommunications Operator

Parkview Health

Fort Wayne, IN • On-site

$18.25 - $25.25/hr

Full-time

Posted 28 days ago

Parkview Health rating

7.1

Company rating: 7.1 out of 10

Based on 268 frontline employees who took The Breakroom Quiz

371st of 871 rated healthcare providers

Job description

Summary

The Telecommunications Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. Also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers. Utilizing the Intellidesk (ID) call processing application, processes internal and external phone calls for all Parkview Hospitals and PPG offices. As a subject matter expert (SME) on the Intellidesk application, references multiple directories for various hospital and specialty groups, processes internal and external on-call requests for disparate departments and uses mass communication applications. Conducts basic troubleshooting steps for equipment outages and escalates to the appropriate entity (supervisor, Facilities Management, Information Services, application vendor) if necessary. Communicates clearly and effectively under all conditions regarding customers’ needs in a concise and professional manner.

Duties and Responsibilities:

Call Management: Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.

Paging Procedures: Carries out paging procedures for employees, providers, and other essential personnel.

Information Hub: Acts as an information hub by providing accurate assistance to patients, employees, and external customers.

Call Transfers: Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.

Additional Duties: Assists with data entry for the department, staff and any paging information.

Compliance: Complies with all policies and standards.

Education

High School Diploma or GED is required.

Experience

Previous call center experience preferred. Experience in customer service and use of computers – hardware and software, and/or any use of an electronic medical record.

Other Qualifications

Knowledge of medical terminology and hospital policies is preferred. Geographical knowledge of the Parkview service area is preferred. Excellent verbal communication and customer service skills. Ability to manage high call volumes in a calm and professional manner. Ability to prioritize and multitask in a fast-paced environment.

What Parkview Health employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Parkview Health

Sourced by ZipRecruiter

Parkview Health, headquartered in Fort Wayne, IN, US, operates within the healthcare industry providing a wide range of medical services and community wellness programs. These include primary care, specialty health services, emergency care, rehabilitation, and home health services among others. The non-profit health system was founded in 1878 and continues to serve its surrounding communities with a dedication to quality health and wellness.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Fort Wayne, IN, US

Year founded

1995

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