ZipRecruiter

Log In

1

Emergency Communications Operator Jobs (NOW HIRING)

Sluhn

Emergency Communications Operator

Allentown, PA

$42K - $54K/yr

The Emergency Communications Operator is responsible for receiving prioritizing and dispatching calls for emergency services via emergency and non-emergency phone lines; interrogating callers for ...

New

next page

Showing results 1-20

All JobsEmergency Communications Operator Jobs

Emergency Communications Operator information

See salary details

$30K

$48.5K

$62K

How much do emergency communications operator jobs pay per year?

As of Jun 29, 2026, the average yearly pay for emergency communications operator in the United States is $48,539.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What is the highest paid dispatcher?

The highest paid emergency communications operators, or dispatchers, typically work in large metropolitan areas or for specialized agencies, earning salaries that can exceed $70,000 annually. Factors such as experience, certifications, and the complexity of the dispatch environment influence salary levels, with some specialized or supervisory roles earning higher compensation.

What are the key skills and qualifications needed to thrive as an Emergency Communications Operator, and why are they important?

To thrive as an Emergency Communications Operator, you need strong decision-making abilities, multitasking skills, clear verbal communication, and often a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and sometimes certifications such as APCO or NENA are typically required. High emotional resilience, calmness under pressure, and active listening are crucial soft skills for excelling in this role. These skills ensure efficient emergency response, accurate information relay, and public safety during critical incidents.

What is the difference between Emergency Communications Operator vs 911 Dispatcher?

AspectEmergency Communications Operator911 Dispatcher
CredentialsCPR certification, communication trainingCPR certification, communication training
Work EnvironmentCall centers, emergency response centersCall centers, emergency response centers
Industry UsagePublic safety, emergency servicesPublic safety, emergency services

Emergency Communications Operators and 911 Dispatchers often share similar roles, including handling emergency calls and providing critical information. The terms are frequently used interchangeably, and both require similar certifications and work in comparable environments. The main difference is that '911 Dispatcher' is a more specific term used primarily in the United States, while 'Emergency Communications Operator' can be a broader term used in various regions. Overall, they perform the same essential functions in emergency response systems.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher typically requires completing a training program, passing a background check, and demonstrating strong communication and multitasking skills. Hiring can be competitive, and candidates often need to meet specific certification or licensing requirements depending on the jurisdiction.

What qualifications do I need to be a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, strong communication and multitasking skills, and the ability to work under pressure. Some agencies require completion of emergency communication training and certification, such as the APCO Public Safety Telecommunicator Certification. Prior experience in customer service or emergency response can be beneficial.

What are Emergency Communications Operators?

Emergency Communications Operators, also known as 911 dispatchers, are professionals responsible for receiving and processing emergency and non-emergency calls. They gather essential information from callers, dispatch the appropriate emergency services such as police, fire, or medical personnel, and provide critical instructions to callers until help arrives. These operators play a vital role in public safety by remaining calm under pressure, multitasking efficiently, and communicating clearly during stressful situations.

What are some common challenges Emergency Communications Operators face during high-stress incidents, and how can they effectively manage them?

Emergency Communications Operators often encounter high-pressure situations, such as handling multiple emergency calls simultaneously or relaying critical information during crises. These challenges require quick thinking, emotional resilience, and the ability to prioritize tasks efficiently. Many operators use techniques like structured protocols, teamwork, and regular stress-management training to maintain composure and accuracy. Support from supervisors and colleagues, as well as ongoing professional development, also play key roles in helping operators navigate these demanding scenarios.

How much money do 911 dispatchers get paid?

Emergency Communications Operators, or 911 dispatchers, typically earn a median annual salary of around $45,000 to $50,000, though this can vary based on location, experience, and certifications. Many dispatchers work in high-stress environments and may work irregular hours, including nights and weekends.
More about Emergency Communications Operator jobs
What cities are hiring for Emergency Communications Operator jobs? Cities with the most Emergency Communications Operator job openings:
What states have the most Emergency Communications Operator jobs? States with the most job openings for Emergency Communications Operator jobs include:
What are popular job titles related to Emergency Communications Operator jobs? For Emergency Communications Operator jobs, the most frequently searched job titles are:
Emergency Communications Operator jobs near you
Infographic showing various Emergency Communications Operator job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,539 per year, or $23.3 per hour.
Emergency Communications (Operator/Senior)

Emergency Communications (Operator/Senior)

City of Georgetown

Georgetown, TX • On-site

Full-time

Posted 11 days ago

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Under close supervision, receives and processes emergency and non-emergency calls for police, fire, EMS, utility, and animal control services. Evaluates call information, provides pre-arrival instructions, and dispatches appropriate resources. Enters, updates, and maintains accurate data in the Computer Aided Dispatch (CAD) system and related databases. Monitors field unit status, relays critical information, and supports response operations. Performs crisis intervention and maintains clear, concise documentation of all activities. A high degree of accuracy is required, and incumbents must remain aware of the consequences of error. Work is observed and reviewed during performance and upon completion.
Distinguishing Characteristics:
  • Emergency Communications Operator is the entry to intermediate-level classification, distinguished by no licensure, a TCOLE Basic, or a TCOLE Intermediate level license, which functions under close supervision.
  • Senior Emergency Communications Operator is the advanced-level classification, distinguished by a TCOLE Advanced or Master level license, which performs the full range of duties independently while holding additional responsibility for training, mentoring, and occasional operational support functions.

Applicants are encouraged to submit a cover letter and resume. Please note, this position requires shift work.
ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:
Core Duties (All Levels):
  • Answers emergency and non-emergency calls for police, fire, EMS, utility, and animal control assistance within the City of Georgetown.
  • Processes information from callers, including but not limited to nature, severity, location, and status of incident being reported.
  • Utilizes associated fire and medical programs to classify response during call processing and provide essential pre-arrival instructions.
  • Determines appropriate response and dispatches units accordingly.
  • Assists dispatched units by relaying information regarding calls for service.
  • Maintains communication with field units and relays updated or critical information.
  • Performs crisis intervention with distraught callers during high-risk situations until appropriate emergency field units arrive.
  • Enters, maintains, updates, and researches information within TCIC/NCIC (Texas Criminal Information Center and National Criminal Information Center) and TLETS/NLETS (Texas Law Enforcement Telecommunications System/National Law Enforcement Telecommunication System) databases.
  • Researches and responds to inquiries from other law enforcement agencies and departments.
  • Prepares clear and concise records with comprehensive documentation within CAD (Computer Aided Dispatch) system and TCIC/NCIC programs.
  • Performs computer-assisted and manual records checks for officers on individuals, locations, vehicles, and other property; verifies warrants or reports of stolen property.
  • Maintains, updates, and accesses various logs and computer data files for all officer activities (incident reports, stolen or repossessed property logs, maps, shift logs, etc.).
  • Utilizes various in-house record systems and programs (Flock, UMAX, OpCenter, In-code, Smart911, RapidSOS, RapidDeploy, Phoenix, Motorola Command Center, etc.) in coordination with incident investigation and dispatching.
  • Maintains all licenses and certifications obtained per department and state guidelines.
  • Performs other duties as assigned.

Emergency Communications Operator Specific Duties:
  • May train new personnel on job responsibilities of Emergency Communications Operator.
  • May be required to act in a lead capacity during the absence of an Emergency Communications Operator Senior and/or Supervisor.
  • Participate in Division/Department public relations activities.

Senior Emergency Communications Operator Specific Duties:
  • Trains and mentors new and existing personnel.
  • Lead ongoing training classes for existing personnel.
  • Participates in the development and maintenance of training materials, SOPs, and manuals.
  • Serves in a lead or acting supervisory capacity as assigned.
  • Participate in Division/Department public relations activities.

Emergency Communications Operator - Minimum Qualifications
Education and Experience:
  • High school diploma or equivalent
  • Preferred: Two (2) years of experience in public safety telecommunications as a radio dispatcher and/or E911 call taker.

Licenses and Certifications:
  • Valid Class "C" Texas Driver's License.
  • TCOLE Basic or Intermediate Telecommunicator License (or obtain within 1 year)
  • TCIC/NCIC Full Access Operator Certification (required upon licensing)
  • TLETS/NLETS Certification (required upon licensing)
  • Priority Dispatch ProQA Emergency Fire Dispatch (EFD) (within 6 months)
  • Priority Dispatch ProQA Emergency Medical Dispatch (EMD) (within 6 months)
  • TDD/TTY Certification (within 6 months)

Senior Emergency Communications Operator - Minimum Qualifications
Education and Experience:
  • High school diploma or equivalent
  • Minimum eight (8) years of public safety telecommunications experience as a radio dispatcher and/or E911 call taker.

Licenses and Certifications:
  • Valid Class "C" Texas Driver's License.
  • TCOLE Master Telecommunicator License
  • TCIC/NCIC Full Access Operator Certification
  • TLETS/NLETS Certification
  • Priority Dispatch ProQA Emergency Fire Dispatch (EFD) (within 6 months)
  • Priority Dispatch ProQA Emergency Medical Dispatch (EMD) (within 6 months)
  • TDD/TTY Certification as required by state licensure
  • Preferred: Communications Training Officer (CTO) Certification issued by a nationally recognized professional standards organization such as the Association of Public Safety Communications Officials - International.

Note: Out of state certifications must be converted to TCOLE License within one (1) year of hire.
Knowledge, Skills, and Abilities
  • Knowledge of emergency dispatch and call-taking procedures
  • Skill in multitasking and prioritizing in high-stress environments
  • Ability to perform crisis intervention and communicate effectively with distressed individuals
  • Ability to operate multiple computers and communication systems simultaneously
  • Ability to maintain accuracy and attention to detail under pressure

Physical Requirements and Working Environment
Work is primarily performed in an indoor, climate-controlled 911 Communications Center environment. Extended periods of sedentary work at a multi-screen workstation are common. Physical activities may include standing, sitting, walking, lifting, carrying, reaching, handling, fine dexterity, vision, hearing, and talking.
The work environment includes constant exposure to radio transmissions, telephone communications, and multiple simultaneous audio sources. The work area is maintained at reduced temperatures to support computing equipment. The position requires the ability to remain alert and make sound decisions during extended shifts and high-stress situations.
Hiring Process
Applicants should be aware that any offer of employment is conditional upon successfully completing each step of the hiring process listed below:
  • Submit the completed Professional Standards Division (PSD) - issued background packet within 30 days.
  • Complete a pre-screen and on-site interview.
  • Pass the CritiCall assessment within 30 days of receiving the email request.
  • Successfully pass a full background investigation.
  • Pass the oral board interview.
  • Pass the Chief's interview.
  • Successfully complete all post-offer requirements, including a drug screen, psychological evaluation, physical exam, and fingerprint-based background check.
  • Complete any additional testing required by the State and TCOLE for telecommunicator certification.

Schedule: This position requires rotating shift work, including nights, weekends, and holidays, and may also require on-call availability.
Emergency Communications Operator Pay Scale (TCOLE-Based Progression)
• EC01 - $28.83/hour
Earned after successful completion of initial training.
• EC02 - $29.97/hour
Requires a Basic TCOLE Certificate and 1 year of minimum experience.
• EC03 - $31.20/hour
Requires an Intermediate TCOLE Certificate and 2 years of minimum experience.
• EC04 - $32.43/hour
Requires an Advanced TCOLE Certificate and 4 years of minimum experience.
• Master TCOLE License - $33.98/hour
Earned upon achieving the Master TCOLE License and 8 years of minimum experience.
#LoveWhereYouWork! Check out the benefits of working with us here.
Regular-Full time
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply