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911 Emergency Dispatcher Jobs (NOW HIRING)

Securitas Technology

911 Dispatcher

Honolulu, HI · On-site

$18 - $20/hr

Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform procedures with a quick and accurate response as our industry is life safety. Your essential functions ...

City of Waukesha, WI

Dispatcher

Waukesha, WI · On-site

$56K - $67K/yr

A 911 emergency dispatcher provides life safety and scene safety instructions using protocols while prioritizing situations and directing calls with commitment to established department policies and ...

City of Waukesha

Dispatcher

Waukesha, WI · On-site

$27.04/hr

As a 911 emergency dispatcher, the initial first responders' primary responsibility is to receive, process, transmit and dispatch emergency & non-emergency calls for law enforcement, fire, emergency ...

City of Waukesha

Dispatcher

Waukesha, WI

$56K - $67K/yr

As a 911 emergency dispatcher, the initial first responders' primary responsibility is to receive, process, transmit and dispatch emergency & non-emergency calls for law enforcement, fire, emergency ...

City of Waxahachie

911 Dispatcher

Waxahachie, TX

$56K - $79K/yr

Receive emergency service calls from the public requesting law enforcement, ambulance, fire, or other emergency service; determine nature, location, and priority of emergency; dispatch emergency ...

Ucf

911 Dispatcher II

Orlando, FL

A 911 Dispatcher II is a Public Safety Telecommunicator that is responsible for answering ... This position requires dedicated personnel that have the ability to handle and manage emergency ...

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How much do 911 emergency dispatcher jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for 911 emergency dispatcher in the United States is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $29.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 911 emergency dispatcher, and why are they important?

To excel as a 911 Emergency Dispatcher, you need strong multitasking abilities, quick decision-making, and a high school diploma or equivalent, often supplemented by specialized dispatcher training. Familiarity with computer-aided dispatch (CAD) systems, radio communication technology, and emergency protocols is essential. Outstanding communication skills, emotional resilience, and the ability to remain calm under pressure set top performers apart. These competencies are crucial for ensuring effective emergency response, public safety, and the well-being of callers and first responders.

What is the difference between 911 Emergency Dispatcher vs Emergency Call Taker?

Aspect911 Emergency DispatcherEmergency Call Taker
CredentialsCPR certification, dispatcher training, sometimes state certificationSimilar certifications, often includes emergency communication training
Work EnvironmentEmergency call centers, dispatching police, fire, EMSCall centers, handling emergency and non-emergency calls
Employer & IndustryPublic safety agencies, police, fire, EMSPublic safety agencies, emergency services
Search & ComparisonOften compared for roles in emergency response communicationCommonly compared with dispatchers for call handling duties

The main difference between a 911 Emergency Dispatcher and an Emergency Call Taker is that dispatchers actively coordinate emergency response units, while call takers primarily handle incoming calls and gather information. Both roles require similar certifications and work in emergency call centers, but dispatchers have additional responsibilities in dispatching responders to incidents.

What are some common challenges faced by 911 emergency dispatchers and how are they addressed on the job?

911 Emergency Dispatchers often encounter high-stress situations, including handling multiple calls simultaneously and managing emotionally charged conversations. To address these challenges, dispatchers receive extensive training in crisis communication, multitasking, and prioritization. Many agencies provide ongoing support through regular debriefings, access to mental health resources, and a team-oriented environment where colleagues and supervisors offer assistance and backup when needed. This support structure helps dispatchers maintain composure and effectiveness during critical incidents.

What is a 911 emergency dispatcher?

911 Emergency Dispatchers are professionals who answer emergency calls and coordinate the response of police, fire, and medical services. They are trained to calmly gather crucial information from callers, assess the situation, and dispatch the appropriate emergency personnel to the scene. Dispatchers also provide critical instructions to callers, such as first aid steps, while help is on the way. Their role is essential in ensuring public safety and rapid emergency response.

How long does it take to become a 911 emergency dispatcher?

Becoming a 911 emergency dispatcher typically requires completing a training program that lasts from a few weeks to several months, depending on the agency. Candidates usually need to pass a background check, obtain CPR certification, and develop skills in communication and emergency response protocols during training. Some jurisdictions also require passing a written exam and on-the-job training before full certification.

Is it hard to be hired as a 911 emergency dispatcher?

Becoming a 911 emergency dispatcher typically requires completing a training program, passing background checks, and demonstrating strong communication and multitasking skills. Competition can vary by location, and candidates often need to meet specific qualifications such as a high school diploma or equivalent and sometimes certification in emergency communication. The hiring process may include written exams, interviews, and psychological assessments.
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What cities are hiring for 911 Emergency Dispatcher jobs? Cities with the most 911 Emergency Dispatcher job openings:
What states have the most 911 Emergency Dispatcher jobs? States with the most job openings for 911 Emergency Dispatcher jobs include:
What job categories do people searching 911 Emergency Dispatcher jobs look for? The top searched job categories for 911 Emergency Dispatcher jobs are:
911 Emergency Dispatcher jobs near you
Infographic showing various 911 Emergency Dispatcher job openings in the United States as of July 2026, with employment types broken down into 16% Locum Tenens, 2% As Needed, 62% Full Time, 18% Part Time, and 2% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $53,061 per year, or $25.5 per hour.

911 Emergency Dispatcher 07/24

Cy-Fair Fire Department

Houston, TX • On-site

$25.43/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Cy-Fair Fire Department
Harris County ESD #9
Vacancy Announcement
911 Emergency Dispatcher Full-Time
Announcement Opening: July 24, 2026
The Cy-Fair Fire Department is seeking highly motivated and professional individuals to serve as 911 Emergency Dispatchers within the Communications Division. This position plays a critical role in supporting emergency operations by receiving, prioritizing, and dispatching emergency and non-emergency calls for service while providing exceptional customer service to the public and operational support to fire and EMS personnel.
Reporting to the Dispatch Supervisor, the 911 Emergency Dispatcher is responsible for coordinating emergency communications, monitoring radio traffic, maintaining situational awareness of active incidents, and ensuring timely and accurate deployment of emergency resources. The position is classified as a full-time non-exempt position.
To Apply: Visit Cy-Fair Fire Department, TX | Official Website and click on the Join Our Team tab/Career.
Title: Dispatcher
Selection: Selected by the District Chief - Communications and Approved by the Assistant Chief - Administration
Reports to: Dispatch Supervisor
Positions Supervised: N/A
Pay Rate: $25.43 per hour + .20 per year for longevity
Hourly Education Pay:
  • Associate's Degree: $.55
  • Bachelor's Degree: $.83
  • Master's/Doctorate Degree: $1.10

Additional Compensation:
  • Language Pay: $.83 per hour

Schedule: 12-hour shift assignments, including days, nights, weekends, holidays, and emergency staffing situations. Personnel must be available to work alternate schedules as operational needs require.
Annual Leave:
80 Hours Vacation* /80 Hours Sick / 80 Hours Holiday
*Accrual increases every 2 or 3 years, depending on length of service
Retirement:
  • TCDRS 7% employee contribution, 14% employer contribution
  • 457B Voluntary retirement account, Department contribution matches up to 3%

Insurance:
Medical
  • Currently through Blue Cross Blue Shield
    • PPO HSA $5,000: The Department covers 100% of the employee premium and 90% of the family.
  • The department makes a quarterly contribution towards the HSA account.

Dental and Vision
  • Currently through Guardian
  • The Department covers 90% of the employee premium and 70% for family.

Short- and Long-Term Disability:
  • Currently through Guardian
  • The Department pays 100% of the premium.

Life Insurance- $50,000 policy
  • The Department pays 100% of the premium.

Supplemental Insurance:
The Department partners with Aflac for supplemental insurance. This is available for purchase by the employee. Additional Life insurance is available for purchase by the employee.
Key Responsibilities:
  • Receive, prioritize, and process emergency and non-emergency calls for service.
  • Dispatch fire, EMS, and related emergency resources using Computer-Aided Dispatch (CAD) systems.
  • Operate multi-frequency radio communications systems and maintain continuous monitoring of emergency radio traffic.
  • Coordinate communications between field personnel, incident commanders, hospitals, public safety agencies, utilities, and other partner organizations.
  • Monitor unit status and resource availability to ensure efficient emergency response coverage.
  • Maintain accurate and complete records of dispatch activities, incident information, and unit assignments.
  • Provide calm, professional, and compassionate assistance to callers during emergency situations.
  • Monitor tactical channels and process requests from on-scene personnel and command staff.
  • Maintain communications center equipment, supplies, and operational readiness.
  • Complete required Greater Harris County 911 training and maintain all required certifications.
  • Assist in preparing reports, documentation, and administrative records as required.
  • Maintain a secure, professional, and efficient communications center environment.
  • Support departmental goals through teamwork, professionalism, and continuous improvement initiatives.
  • Perform other duties as assigned.

Required Qualifications:
  • Emergency Medical Dispatcher (EMD) and Emergency Fire Dispatcher (EFD) certifications through the International Academies of Emergency Dispatch (IAED).

Qualifications:
  • Minimum 18 years of age.
  • High school diploma or equivalent.
  • Preference given to candidates with at least one (1) year of public safety experience.
  • Valid Texas Driver's License with an acceptable driving record.
  • Current American Heart Association CPR Certification or ability to obtain within thirty (30) days of hire.
  • Completion of NIMS ICS-100, 200, 700, and 800, or ability to obtain during the probationary period.

Cy-Fair FD has the right to consider any combination of education and experience in determining an individual's qualification for this position.
Desired Skills & Abilities:
  • Excellent verbal communication and active listening skills.
  • Ability to remain calm and make sound decisions during high-stress situations.
  • Strong customer service and conflict-resolution abilities.
  • Proficiency in computer systems, data entry, and dispatch software applications.
  • Ability to manage multiple time-sensitive tasks simultaneously.
  • Strong attention to detail and accuracy.
  • Ability to quickly gather, analyze, and relay critical information.
  • Knowledge of local geography, streets, landmarks, and response districts.
  • Strong teamwork and interpersonal communication skills.
  • Ability to maintain confidentiality and exercise professional judgment.
  • Demonstrated dependability, adaptability, and commitment to public service.

Work Environment & Physical Requirements
  • Work Environment & Physical Requirements
  • Work is performed primarily within a secure communications center.
  • Approximately 90% of work is performed in a seated position utilizing computer and communications equipment.
  • Must be capable of working extended shifts while continuously monitoring multiple information sources.
  • Must be able to wear a communications headset for extended periods.
  • Requires the ability to hear, speak, read, and process information accurately and efficiently.
  • Must maintain the physical and mental fitness necessary to perform assigned duties.

It is the policy of the Cy-Fair Fire Department to subject all applicants to the following:
  • Medical physical, and drug testing
  • Background Screening includes criminal record search, employment verification, sanction screening (NHDB), sex offender registry search

Perform daily duties to maintain Communications center, such as but not limited to:
  • Empty trash
  • Vacuum
  • Dust
  • Clean workstations
  • Clean break room and kitchen
  • Sleeping will NOT be permitted while on duty as a dispatcher.
  • Be responsible for maintaining a professional work environment in the Communications Center. This includes restriction of unnecessary personnel from the Communications Center.
  • Maintain Communications equipment and supplies
  • Assist in preparing records and reports
  • Maintain excellent working relationships with employees, volunteers, outside agencies.
  • Complete mandated Greater Harris County 911 training
  • Maintain certifications and training as required by Department and IAED.
  • Other duties as assigned

EEO Statement:
Cy-Fair Fire Department is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, or national origin.

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