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911 Operator Jobs (NOW HIRING)

Douglas County (NE)

911 Operator

Omaha, NE

$29.38 - $38.68/hr

The Position 911 OPERATOR TESTING - APPLICANTS WHO PASS THE APPLICATION REVIEW WILL RECEIVE A LINK VIA EMAIL TO TAKE THE ONLINE 911 OPERATOR TEST. Incumbent works under the direction of the Director ...

Douglas County, NE

911 Operator

Omaha, NE · On-site

$29.38 - $38.68/hr

OPERATIONS COMMUNICATIONS Opening Date: 07/18/2026 Closing Date: 8/1/2026 4:30 PM Central The Position 911 OPERATOR TESTING - APPLICANTS WHO PASS THE APPLICATION REVIEW WILL RECEIVE A LINK VIA EMAIL ...

UT Health East Texas

911 Operator

Tyler, TX

Overview Join our team as a full-time, EMS 911 Operator in Tyler, TX. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better * Thrive: We empower our team with career growth ...

UT Health East Texas

911 Operator

Tyler, TX · On-site

Overview Join our team as a full-time, EMS 911 Operator in Tyler, TX. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better * Thrive: We empower our team with career growth ...

City of Plano

911 Operator

Plano, TX · On-site

At the City of Plano, our culture is grounded in service, teamwork, and making a meaningful impact. Our SERVE values- S tewardship, E ngaged, R espectful, V isionary, and E xcellence-guide how we ...

DU-COMM

911 Alarm Board Operator (Part-Time)

Wheaton, IL · On-site

$23.80 - $30.44/hr

Alarm Board Operator [Part-Time] ONLINE APPLICATIONS ONLY AT: DuPage Public Safety Communications (DU-COMM) seeks to hire and train an Alarm Board Operator for our 9-1-1 center. This position is ...

ONE Elite Staffing

911 Call Taker/Dispatcher

Dallas, TX · On-site

We are looking for 911 Call Takers/Dispatchers for the City of Dallas Police Department. Candidate ... Working knowledge of Communications Division Standard Operating Procedures (S.O.P.), General and ...

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How much do 911 operator jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for 911 operator in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $28.85 per hour, depending on experience, location, and employer.

What are 911 Operators?

911 Operators, also known as emergency dispatchers, are professionals who answer emergency and non-emergency calls from the public. They are responsible for gathering essential information from callers, determining the nature and location of emergencies, and dispatching the appropriate emergency services, such as police, fire, or medical personnel. In addition to dispatching, they may provide life-saving instructions over the phone and must remain calm and composed under pressure. Their work is crucial to ensuring a swift and effective emergency response.

What are the key skills and qualifications needed to thrive as a 911 Operator, and why are they important?

To thrive as a 911 Operator, you need strong communication skills, quick decision-making abilities, and a high school diploma or GED, with some agencies requiring specialized training or certification. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and radio equipment is essential. Exceptional emotional resilience, multitasking, and the ability to remain calm under pressure are critical soft skills for this role. These competencies ensure timely, accurate responses to emergencies, which directly impact public safety and successful emergency outcomes.

How to become a 911 dispatcher?

To become a 911 dispatcher, applicants typically need a high school diploma or equivalent, pass a background check, and complete training provided by the employing agency. Certification in emergency medical dispatch or other relevant skills may be required, and strong communication and multitasking abilities are essential for the role.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher typically requires passing a written exam, background check, and training program, which can be competitive due to the job's high responsibility. Candidates often need strong communication skills, the ability to handle stressful situations, and sometimes certification in emergency dispatching. The hiring process can be rigorous, but meeting the qualifications and demonstrating relevant skills improves chances of being hired.

What are some of the biggest challenges 911 Operators face during high-stress calls, and how can they manage them effectively?

911 Operators frequently handle high-pressure situations, such as medical emergencies or crimes in progress, where staying calm is crucial. The biggest challenges include managing emotional callers, quickly gathering accurate information, and prioritizing multiple incidents simultaneously. Effective operators rely on strong communication skills, standardized protocols, and support from their team to ensure efficient and compassionate responses. Many agencies also provide regular training and access to peer support programs to help operators cope with job-related stress.

What is the difference between 911 Operator vs Emergency Dispatcher?

Aspect911 OperatorEmergency Dispatcher
Required CredentialsHigh school diploma, communication skills, sometimes certificationsHigh school diploma, communication skills, often similar certifications
Work EnvironmentEmergency call centers, public safety agenciesEmergency call centers, public safety agencies
Employer & IndustryPolice, fire, EMS departmentsPolice, fire, EMS departments
Job FunctionsAnswer emergency calls, gather info, dispatch servicesAnswer emergency calls, coordinate dispatch, provide info

Both 911 Operators and Emergency Dispatchers work in emergency call centers, answering calls and dispatching services. The roles are often used interchangeably, with slight variations depending on the agency. Generally, they require similar skills and certifications, focusing on quick response and communication. The main difference lies in terminology used by different agencies, but their core responsibilities and work environments are very similar.

What Does a 911 Operator Do?

A 911 operator works in an emergency dispatch center receiving calls from the general public. Also known as emergency dispatchers, in this job, you answer the phone when someone calls the 911 emergency number. Your job duties include answering phone calls in a 24-hour call center, collecting information from callers regarding the emergency situation, and dispatching the appropriate safety personnel to assist the callers. As a 911 operator, many of the phone calls you receive are serious in nature and can be traumatic, so you must be able to work well under this stress and maintain strong communication skills.

How to get a job being a 911 operator?

To become a 911 operator, candidates typically need a high school diploma or equivalent, pass a background check, and complete emergency dispatch training. Strong communication skills, the ability to remain calm under pressure, and familiarity with emergency call systems are essential for this role.

What is the highest paid 911 operator?

The highest paid 911 operators typically earn salaries in the upper range of emergency dispatchers, with some earning over $60,000 annually, especially in regions with higher cost of living or specialized certifications. Factors such as experience, location, and additional skills can influence salary levels for this role.
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911 Operator jobs near you
Infographic showing various 911 Operator job openings in the United States as of July 2026, with employment types broken down into 3% As Needed, 74% Full Time, 21% Part Time, 1% Contract, and 1% Summer. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $56,159 per year, or $27 per hour.
911 Operator

911 Operator

Douglas County (NE)

Omaha, NE

$29.38 - $38.68/hr

Other

Posted 4 days ago

Douglas County (Nebraska) rating

8.9

Company rating: 8.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

79th of 693 rated public administrative organizations

Job description

The Position 911 OPERATOR TESTING - APPLICANTS WHO PASS THE APPLICATION REVIEW WILL RECEIVE A LINK VIA EMAIL TO TAKE THE ONLINE 911 OPERATOR TEST. Incumbent works under the direction of the Director Emergency Communications, or designee, receiving and routing initial emergency and non-emergency calls for public safety services. Essential Functions Process high call volumes for law enforcement and fire/Emergency Medical Services (EMS).

Establish and maintain effective work relationships with clients, supervisors, County employees, elected officials, attorneys, law enforcement, judges, other agencies, and the public. Comply with Civil Service policies and regulations, collective bargaining agreements, County policies, department policies and laws to create a cooperative, safe, respectful and quality work environment. Question callers ascertaining the nature and location of the emergency using established procedures, methods and techniques in determining response.

Enter essential caller information as received into Computer Aided Dispatch (CAD) system. Decipher caller's speech (e.g. accents, inebriated, incoherent)

React, quickly, positively, and firmly to callers. Process emotionally tense and distressing emergency situations utilizing tact and compassion. Prioritize calls based on the situation, recognizing and addressing duplicate calls.

Read maps and determine callers and/or victims physical location. Relay calls to appropriate area (e.g. fire/EMS dispatch, law enforcement) obtaining relevant information

Escalate unusual issues to supervisor. Attend training classes (e.g. on-the-job training, seminars, workshops)

Provide constructive process and procedure improvement suggestions. Testify at court hearings. Report to work with regular, consistent attendance.

Perform other duties as assigned and directed. Education and Work Experience and Other Requirements High school diploma or equivalent required.* One (1) year experience in customer service, fire/rescue, or use of phone/radio communication system required. Must be able to type/keyboard 35 net wpm

Bilingual (Spanish/English) may be required. Completion of a pre-employment criminal records check and conditional offer drug screen, auditory exam, and psychological evaluation required. *Equivalent combination of education and work experience may be substituted for requirements on a year-for-year basis.

Physical Requirements & Working Conditions The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is generally performed in a mission critical call center operating 24/7/365.

Noise level is moderate to loud. Work hours vary (e.g. days, shifts, weekends, overtime/extra hours, holidays, emergency call-in)

Work may be stressful when dealing with time constraints, multiple/changing priorities competing priorities, crisis situations, emotionally charged situations and distraught individuals. Work requires physical activity including extended periods of sitting, reaching, grasping, occasional standing, walking, balancing, kneeling, bending, stooping, squatting, pushing, and pulling. Work also requires the ability to lift/carry objects weighing up to 10 pounds and occasionally up to 25 pounds.

Required sensory abilities include vision, hearing and touch. Visual abilities, correctable to normal ranges, include close, distance and color vision, depth perception, and the ability to adjust focus. Communication abilities include the ability to talk and hear within normal ranges.

Incumbent must possess the hand-eye coordination and manual dexterity necessary to operate computers and other equipment. Douglas County is an EOE - Disability/Veterans

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