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911 Telecommunications Jobs (NOW HIRING)

City of Bloomington

911 Shift Supervisor

Minneapolis, MN

$37.28 - $51.01/hr

Candidates will have prior 911 telecommunications experience, including experience as a certified Communications Training Officer (CTO). We are seeking someone who leads by example, communicates ...

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911 Telecommunications information

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$21.5K

$53.3K

$104K

How much do 911 telecommunications jobs pay per year?

As of Jun 15, 2026, the average yearly pay for 911 telecommunications in the United States is $53,332.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $58,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by 911 telecommunications professionals, and how can they be managed?

911 telecommunications professionals often face high-pressure situations, including handling multiple emergencies at once and communicating with distressed callers. They must remain calm, make quick decisions, and accurately relay information to first responders. Managing stress, practicing effective communication, and participating in ongoing training are crucial for success in this role. Many agencies also offer peer support and critical incident stress debriefings to help team members cope with challenging calls.

What are 911 telecommunications?

911 telecommunications refers to the vital work performed by emergency dispatchers who answer 911 calls and coordinate the response of police, fire, and medical services. These professionals receive emergency calls, gather critical information, and relay it to the appropriate first responders in real time. They play a crucial role in ensuring that help arrives quickly and efficiently, often providing life-saving instructions to callers before emergency personnel arrive. 911 telecommunications requires strong communication skills, the ability to remain calm under pressure, and knowledge of emergency protocols.

What is the difference between 911 Telecommunications vs 911 Dispatchers?

Aspect911 Telecommunications911 Dispatchers
Primary RoleOperate communication systems to connect callers with emergency servicesCoordinate and dispatch emergency responders based on calls received
CertificationsEmergency Communications certifications, CPR, and first aidEmergency Medical Dispatch (EMD), CPR, and dispatcher certifications
Work EnvironmentControl rooms, call centers, emergency communication centersEmergency dispatch centers, police, fire, EMS agencies
Industry UsageUsed by emergency communication centers to manage incoming callsUsed by emergency services to send responders to incidents

Both roles are essential in emergency response. 911 Telecommunications focuses on operating communication systems, while 911 Dispatchers actively coordinate responder deployment. They often work closely but have distinct responsibilities within emergency services.

How much do 911 dispatchers get paid?

911 dispatchers typically earn a median annual salary of around $45,000 to $50,000, with pay varying based on experience, location, and agency size. Entry-level positions may start lower, while experienced dispatchers or those in high-cost areas can earn over $60,000 annually. Many dispatchers work in shift environments and require certification in emergency communication procedures.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher can be competitive, as it requires passing written exams, background checks, and often completing specialized training or certification. Strong communication skills, the ability to handle stressful situations, and attention to detail are essential for the hiring process.

What are the key skills and qualifications needed to thrive as a 911 Telecommunications Operator, and why are they important?

To thrive as a 911 Telecommunications Operator, you need excellent multitasking abilities, strong decision-making skills, and typically a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency protocols is essential. Outstanding communication, emotional resilience, and the ability to remain calm under pressure are key soft skills for this role. These skills are crucial to ensure rapid, accurate response to emergencies, providing critical support to both callers and emergency personnel.

Is being a 911 dispatcher worth it?

911 dispatchers play a critical role in emergency response by quickly relaying information to first responders. The job often requires strong communication skills, the ability to handle high-stress situations, and shift work, including nights and weekends. Compensation varies by location and experience, and the role can be emotionally demanding but also rewarding for those committed to public service.

What qualifications do I need to be a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, strong communication and multitasking skills, and the ability to work under pressure. Some agencies require completion of training programs and may prefer prior experience in emergency services or certifications such as CPR or emergency dispatch training.
More about 911 Telecommunications jobs
What cities are hiring for 911 Telecommunications jobs? Cities with the most 911 Telecommunications job openings:
What states have the most 911 Telecommunications jobs? States with the most job openings for 911 Telecommunications jobs include:
What job categories do people searching 911 Telecommunications jobs look for? The top searched job categories for 911 Telecommunications jobs are:
911 Telecommunications jobs near you
Infographic showing various 911 Telecommunications job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, 1% Contract, and 1% Nights. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $53,332 per year, or $25.6 per hour.

Instructor, 911 Telecommunications/EMD

Tri-C

Parma Heights, OH

$15.25 - $18.25/hr

Other

Posted 29 days ago

Job description

SUMMARY
Provides instructional trainingrelated to 911 Telecommunications/Emergency Medical Dispatch (EMD) fromnationally certified 911 curriculum.
ESSENTIALFUNCTIONS

  • Responsible for providing instruction and preparing lesson plans based on nationally certified 911 curriculum
  •  Delivers training related to the Public Safety Telecommunications program
  • Continually promotes students' development and effective use of skills in areas such as critical and analytical thinking, evaluation, communication, professionalism, customer service, computation, problem solving, and decision-making
  • Maintains accurate, up-to-date records of student academic and attendance performance
  • Performs other duties as assigned

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