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911 Telecommunications Jobs (NOW HIRING)

Cayuga County New York

911 Administrator

Auburn, NY · On-site

$76K - $91K/yr

The 911 Administrator is an administrative position in the field of public safety with ... Good knowledge of the telecommunication operating methods and services provided by local police ...

Livingston County

911 Emergency Dispatcher

Howell, MI · On-site

$23.99 - $30.98/hr

The Livingston County 911 Central Dispatch is an integral part of Livingston County public safety ... Required to operate radios, telephones, specialized telecommunications equipment and general office ...

Livingston County

911 Emergency Dispatcher

Howell, MI · On-site

$30.98/hr

The Livingston County 911 Central Dispatch is an integral part of Livingston County public safety ... Required to operate radios, telephones, specialized telecommunications equipment and general office ...

Pafford EMS

911 Communications Dispatcher

El Reno, OK · On-site

911 COMMUNICATION SPECIALISTS Pafford EMS is accepting applications for entry level Call Takers ... Ability to gain an understanding of the current telecommunications organizational structure ...

Gallatin County

911 Systems Manager

Bozeman, MT

$92K/yr

... of new telecommunications companies into the 9-1-1 system. Other Duties as Assigned Perform a ... 911 phone system, EF Johnson P25 radio networks, and CAD/RMS (CentralSquare Pro Suite). This ...

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911 Telecommunications information

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$21.5K

$53.3K

$104K

How much do 911 telecommunications jobs pay per year?

As of Jun 15, 2026, the average yearly pay for 911 telecommunications in the United States is $53,332.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $58,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by 911 telecommunications professionals, and how can they be managed?

911 telecommunications professionals often face high-pressure situations, including handling multiple emergencies at once and communicating with distressed callers. They must remain calm, make quick decisions, and accurately relay information to first responders. Managing stress, practicing effective communication, and participating in ongoing training are crucial for success in this role. Many agencies also offer peer support and critical incident stress debriefings to help team members cope with challenging calls.

What are 911 telecommunications?

911 telecommunications refers to the vital work performed by emergency dispatchers who answer 911 calls and coordinate the response of police, fire, and medical services. These professionals receive emergency calls, gather critical information, and relay it to the appropriate first responders in real time. They play a crucial role in ensuring that help arrives quickly and efficiently, often providing life-saving instructions to callers before emergency personnel arrive. 911 telecommunications requires strong communication skills, the ability to remain calm under pressure, and knowledge of emergency protocols.

What is the difference between 911 Telecommunications vs 911 Dispatchers?

Aspect911 Telecommunications911 Dispatchers
Primary RoleOperate communication systems to connect callers with emergency servicesCoordinate and dispatch emergency responders based on calls received
CertificationsEmergency Communications certifications, CPR, and first aidEmergency Medical Dispatch (EMD), CPR, and dispatcher certifications
Work EnvironmentControl rooms, call centers, emergency communication centersEmergency dispatch centers, police, fire, EMS agencies
Industry UsageUsed by emergency communication centers to manage incoming callsUsed by emergency services to send responders to incidents

Both roles are essential in emergency response. 911 Telecommunications focuses on operating communication systems, while 911 Dispatchers actively coordinate responder deployment. They often work closely but have distinct responsibilities within emergency services.

How much do 911 dispatchers get paid?

911 dispatchers typically earn a median annual salary of around $45,000 to $50,000, with pay varying based on experience, location, and agency size. Entry-level positions may start lower, while experienced dispatchers or those in high-cost areas can earn over $60,000 annually. Many dispatchers work in shift environments and require certification in emergency communication procedures.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher can be competitive, as it requires passing written exams, background checks, and often completing specialized training or certification. Strong communication skills, the ability to handle stressful situations, and attention to detail are essential for the hiring process.

What are the key skills and qualifications needed to thrive as a 911 Telecommunications Operator, and why are they important?

To thrive as a 911 Telecommunications Operator, you need excellent multitasking abilities, strong decision-making skills, and typically a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency protocols is essential. Outstanding communication, emotional resilience, and the ability to remain calm under pressure are key soft skills for this role. These skills are crucial to ensure rapid, accurate response to emergencies, providing critical support to both callers and emergency personnel.

Is being a 911 dispatcher worth it?

911 dispatchers play a critical role in emergency response by quickly relaying information to first responders. The job often requires strong communication skills, the ability to handle high-stress situations, and shift work, including nights and weekends. Compensation varies by location and experience, and the role can be emotionally demanding but also rewarding for those committed to public service.

What qualifications do I need to be a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, strong communication and multitasking skills, and the ability to work under pressure. Some agencies require completion of training programs and may prefer prior experience in emergency services or certifications such as CPR or emergency dispatch training.
More about 911 Telecommunications jobs
What cities are hiring for 911 Telecommunications jobs? Cities with the most 911 Telecommunications job openings:
What states have the most 911 Telecommunications jobs? States with the most job openings for 911 Telecommunications jobs include:
What job categories do people searching 911 Telecommunications jobs look for? The top searched job categories for 911 Telecommunications jobs are:
911 Telecommunications jobs near you
Infographic showing various 911 Telecommunications job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, 1% Contract, and 1% Nights. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $53,332 per year, or $25.6 per hour.

911 Administrator

Cayuga County New York

Auburn, NY • On-site

$76K - $91K/yr

Full-time

Posted 17 days ago

Be an early applicant

Job description

MINIMUM QUALIFICATIONS:
Graduation from a regionally accredited or New York State registered college or university with a Bachelor's degree in telecommunications management, telecommunications, emergency medical service, public administration, business administration, or a closely related field and three years of experience in an administrative position with responsibility for organizational planning, budget preparation and control, one year of which shall have been in a supervisory capacity; OR.
Graduation from a regionally accredited or New York State registered two-year college with an Associate’s degree in one of the areas mentioned in (A) and five years of experience as indicated in (A), one year of which shall have been in a supervisory capacity; OR.
Graduation from high school or possession of a high school equivalency diploma and 7 years of experience as indicated in (A), one year of which shall have been in a supervisory capacity.
NOTE: Volunteer experience will be accepted to meet the experience criteria (A), (B), and (C) on a prorated basis as follows:
  • 6 years of volunteer experience may be substituted for 3 years of paid experience in (A).
  • 10 years of volunteer experience may be substituted for 5 years of paid experience in (B).
  • 14 years of volunteer experience may be substituted for 7 years of paid experience in (C).

(Note:  All volunteer experience must be verified by written confirmation from the candidate's fire department that states that member was in good standing in a Volunteer Fire Company or Department duly organized under the laws of NYS).
DISTINGUISHING FEATURES OF THE CLASS:
The 911 Administrator is an administrative position in the field of public safety with responsibility for coordinating and monitoring the efforts of Cayuga County and participating local governments in the continuing development and operation of a centralized emergency communication system. By dialing the 911 telephone number, the system allows any County resident, who needs emergency assistance, access to the appropriate emergency service (police, fire, ambulance, etc.) for their locale. The 911 Administrator's work involves presenting technical findings, program evaluations and procedures, and budget requests to the County Legislature, and also presenting the program benefits to local municipalities and the general public. This employee works under the general direction of the Chair of the Cayuga County Board of Legislators or his/her designee. The incumbent does related work as required.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES, PERSONAL CHARACTERISTICS:
  • Good knowledge of the principles and practices of public administration as they relate to organizational planning, purchasing, and budget preparation and control.
  • Good knowledge of the telecommunication operating methods and services provided by local police, fire, and emergency medical service agencies including receiving and dispatching emergency calls.
  • Working knowledge of the communication procedures and equipment used by police, fire, and emergency medical service agencies.
  • Working knowledge of the use of software for computerized dispatching.
  • Ability to work with and secure cooperation from government and public safety officials.
  • Ability to prepare clear and concise narrative and verbal reports.
  • Ability to plan and coordinate a 911 Emergency program.
  • Ability to handle personnel issues and application of labor agreements.

TYPICAL WORK ACTIVITIES:  (Illustrative Only):
  • Coordinates the recommendations made by county and local government agencies, staff, and outside vendors for the installation and operation and maintenance of the system.
  • Supervises the implementation of operating procedures for the 911 System.
  • Prepares verbal and written reports requested by the Legislature and cooperates with local government bodies concerning the program.
  • Prepares the annual operating and capital budget requests for the 911 System.
  • Responsible for grant procurement and administration, including but not limited research, writing, managing, and reporting requirements and other documents required by funding agencies.
  • Assists in resolution of problems that develop between the public users and 911 operations.
  • Prepares information about the program for public dissemination.
  • Promotes and coordinates cooperation among the user agencies.
  • Supervises the maintenance of the Center's Databases, including insertions, deletions, corrections and modifications.
  • Oversees the administration of the entire communications network to ensure it remains in an operational readiness state, is well maintained, and compliant with all local, state, federal regulations and reporting requirements. This also includes but is not limited to maintaining the computerized dispatch system, handheld and mobile radio equipment, and tower and repeater sites in a state of operational readiness at all times.
  • In collaboration with Chief Information Officer, oversees and administers the development, purchase, integration and installation of all 911 System related hardware and software.
  • Prepares service contracts for legislative review and monitors them for compliance and performance.
  • Interfaces with the City of Auburn and local town, planning and zoning boards, as required, to maintain the established residence and business address system.
  • Coordinates with franchise telephone companies and telecommunications equipment vendors to ensure continuity of service.

TYPICAL WORK ACTIVITIES:  (Illustrative Only) (continued):
  • Cooperates with local, state, and county police, fire, and EMS departments and agencies to establish and maintain correct boundary information used to develop Emergency Service Zones.
  • Interfaces with local and regional USPS offices to coordinate and maintain address systems.
  • Maintains a file of road names and number ranges, along with community name and emergency service zone boundary information.
  • Develops system failure and back-up plans to mitigate the effects of a total or partial system failure.
  • Coordinates the training of public safety telecommunicators/dispatchers relative to the operation.
  • Of 911 telecommunications equipment and familiarization of associated systems.
  • Analyzes the use of the 911 system and conducts public education programs in schools, civil, and community centers, and other media outlets to promote the proper use of the 911 system.
  • Develop short and long-term maintenance plans for equipment in accordance with the future growth and current needs of the Cayuga County Communications System.
  • Assists the County in negotiations between system users administrations in conflicts related to the operation of the ECC;
  • Supervises all personnel under his/her command.
  • Develops and recommends staffing levels and structure.
  • Administers personnel functions including hiring, scheduling, performance evaluations, counseling, and discipline.
  • Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
  • Maintains knowledge and skills to perform the duties of SESD and/or ESD to assist in emergent situations and/or on an as needed basis.