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911 Telecommunicator Jobs (NOW HIRING)

City of Shawnee Oklahoma

911 Telecommunicator

Shawnee, OK · On-site

$17.60/hr

Application Position: 911 Telecommunicator FSLA: Non-exempt DEPARTMENT: Police PAY RANGE: 16/1 - Starting at $17.60 per hour DIVISION: Communications REVISED: July 18, 2018 DOT/SAFETY SENSITIVE: Yes ...

Williams County

911 Telecommunicator

Williston, ND

$27.28/hr

Description The 911 Telecommunicator receives, processes, and dispatches emergency and non-emergency calls for police, fire, EMS, and other public safety services. This position requires strong ...

Somerset County

911 Telecommunicator

Somerset, PA · On-site

$31K/yr

A 911 Telecommunicator is a position involving radio and dispatch work. Work involves dispatching emergency and non emergency services in the operation of two-way radio and telephone for Somerset ...

Blue Earth County, MN

911 Telecommunicator

Mankato, MN · On-site

$61K - $86K/yr

Dispatch Opening Date: 08/12/2025 DESCRIPTION Under the direct supervision of the Communications Center Administrator, the 911 Telecommunicator supports the mission of the Blue Earth County Sheriff ...

Blue Earth County

911 Telecommunicator

Mankato, MN · On-site

$61K - $86K/yr

DESCRIPTION Under the direct supervision of the Communications Center Administrator, the 911 Telecommunicator supports the mission of the Blue Earth County Sheriff's Office by providing quality ...

Cumberland County

911 Telecommunicator I

Carlisle, PA · On-site

$20.20/hr

Future Promotion opportunities in the 911 operations series include Telecommunicator III (107, $53,000 ), Assistant Supervisor (110 , $64,000 ), and Supervisor (112, $72,000 ). Current Cumberland ...

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How much do 911 telecommunicator jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for 911 telecommunicator in the United States is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $29.33 per hour, depending on experience, location, and employer.

What are some of the most common challenges faced by 911 Telecommunicators, and how are they addressed on the job?

911 Telecommunicators often face the challenge of managing high-stress situations, such as handling multiple emergency calls simultaneously or dealing with callers in distress. They must remain calm and focused to accurately gather information and dispatch appropriate emergency services quickly. Agencies typically provide comprehensive training, ongoing support, and access to counseling services to help telecommunicators cope with stress. Additionally, teamwork and clear communication with field responders are essential to ensure effective outcomes and minimize errors during critical incidents.

What are 911 Telecommunicators?

911 Telecommunicators, also known as emergency dispatchers, are professionals who answer emergency calls and dispatch the appropriate emergency services, such as police, fire, or medical assistance. They are responsible for quickly gathering critical information from callers, providing instructions, and coordinating response teams. Their work is essential in ensuring that help reaches people in crisis situations as efficiently as possible. 911 Telecommunicators must remain calm under pressure, communicate clearly, and think quickly to make life-saving decisions.

What are the key skills and qualifications needed to thrive as a 911 Telecommunicator, and why are they important?

To thrive as a 911 Telecommunicator, you need strong multitasking abilities, quick decision-making skills, and a high school diploma or equivalent, with some positions requiring specialized emergency communications training. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and sometimes certifications like APCO or NENA are typically used in this role. Exceptional communication, emotional resilience, and the ability to remain calm under pressure are standout soft skills. These competencies are crucial for ensuring accurate, timely dispatch of emergency services and maintaining public safety in high-stress situations.
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What cities are hiring for 911 Telecommunicator jobs? Cities with the most 911 Telecommunicator job openings:
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911 Telecommunicator jobs near you
Infographic showing various 911 Telecommunicator job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, 21% Part Time, and 1% Contract. Highlights an 91% Physical, 6% Hybrid, and 3% Remote job distribution, with an average salary of $53,061 per year, or $25.5 per hour.

911 Telecommunicator

City of Shawnee Oklahoma

Shawnee, OK • On-site

$17.60/hr

Full-time

Posted 15 days ago

Job description

Description : Application
Position: 911 Telecommunicator
FSLA: Non-exempt
DEPARTMENT: Police
PAY RANGE: 16/1 - Starting at $17.60 per hour
DIVISION: Communications
REVISED: July 18, 2018
DOT/SAFETY SENSITIVE: Yes
This classification is a safety-sensitive position as defined by the United States Department of Transportation drug and alcohol testing regulations and/or the Oklahoma Standards for Workplace Drug and Alcohol Testing Act. As a safety-sensitive classification, you will be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana certification will not excuse you from the testing process, or the consequences of testing positive for marijuana.
JOB SUMMARY: A non-exempt position that is responsible for performing 911 Telecommunicator I and II responsibilities without the need for immediate guidance to perform duties.
ESSENTIAL DUTIES:
  • Operates the base radio and maintains contact with mobile units to dispatch public safety assistance where needed.
  • Cooperates with other law, fire and medical agencies, as necessary.
  • Receives and dispatches telephone emergencies.
  • Monitors and transmits radio communications, broadcasts orders to law enforcement, fire and medical personnel.
  • Coordinates emergency requests.
  • Operates a teletypewriter updating and retrieving information related to wanted persons, stolen property, vehicle registration, etc.
  • Maintains and validates filing system related to the National Crime Information Center (NCIC) entries.
  • Maintains and operates computer aided dispatch system.
  • Performs other duties assigned.

MINIMUM REQUIREMENTS:
  • High school diploma or GED
  • Maintain a clear background check.
  • Must be able to handle material with confidentiality.
  • Must be able to multi-task and handle safety issues in a time sensitive manner.
  • Must possess a valid Oklahoma driver's license and maintain driving record acceptable to the City's insurance carrier.
  • Must have successfully passed Telecommunicator I and II training.

SUPERVISION REQUIRED: Works under direct supervision of the Communications Manager.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
  • Most of the work is performed indoors in an isolated area.
  • Must be able to work under stressful situations.
  • Must agree to wear uniform provided and follow the Communications Division uniform policy.
  • Must be willing to work different hours, rotating shifts, weekends and holidays.
  • Employees work in an office environment and use desk top computers, fax, copier, and other electronic devices.
  • Employees are sometimes required to work outside in both normal and abnormal weather conditions as required.
  • Employees are occasionally required to bend, stoop and twist when maintaining files.
  • Employees may be required to walk up and down stairs.
  • Some lifting is required, usually up to at least 25 pounds.
  • Must be able to adhere to Shawnee Communications Center and City of Shawnee Policies.

Contact :
Please email applications to personnel@shawneeok.org
For questions, please contact Human Resources at 405-878-1627
Deadline for Applying : Open until filled

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