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911 Telecommunicator Jobs (NOW HIRING)

City of Shawnee Oklahoma

911 Telecommunicator

Shawnee, OK · On-site

$18.13/hr

911 Telecommunicator Police Department Position: 911 Telecommunicator FSLA: Non-exempt DEPARTMENT: Police PAY RANGE: 16/1 - Starting at $18.13 per hour DIVISION: Communications REVISED: July 18, 2018 ...

Cumberland County

911 Telecommunicator I

Carlisle, PA

$20.20/hr

Future Promotion opportunities in the 911 operations series include Telecommunicator III (107, $53,000 ), Assistant Supervisor (110 , $64,000 ), and Supervisor (112, $72,000 ). Current Cumberland ...

Rock County, WI

911 Telecommunicator

Janesville, WI · On-site

$27.25 - $30.14/hr

RC-0805274 Department: 911 2nd Shift Opening Date: 08/12/2026 Closing Date: 8/30/2026 5:00 PM ... Required to become APCO Public Safety Telecommunicator I Certified. * Required to become TIME ...

Rock County

911 Telecommunicator

Janesville, WI · On-site

$27.25 - $30.14/hr

Utilizes mapping and other Next Generation 911 technologies to process calls for service. 5%- ... Required to become APCO Public Safety Telecommunicator I Certified. Required to become TIME ...

Geneva, City of (IL)

Telecommunicator

Geneva, IL

$67K - $93K/yr

... of Telecommunicator. This position plays a vital role in providing first-response support to ... routing of 911 emergency calls. Duties include transmitting vital information accurately and ...

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How much do 911 telecommunicator jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for 911 telecommunicator in the United States is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $29.33 per hour, depending on experience, location, and employer.

What is a 911 telecommunicator?

911 Telecommunicators, also known as emergency dispatchers, are professionals who answer emergency calls and dispatch the appropriate emergency services, such as police, fire, or medical assistance. They are responsible for quickly gathering critical information from callers, providing instructions, and coordinating response teams. Their work is essential in ensuring that help reaches people in crisis situations as efficiently as possible. 911 Telecommunicators must remain calm under pressure, communicate clearly, and think quickly to make life-saving decisions.

What skills and qualifications are needed to be a 911 telecommunicator?

To thrive as a 911 Telecommunicator, you need strong multitasking abilities, quick decision-making skills, and a high school diploma or equivalent, with some positions requiring specialized emergency communications training. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and sometimes certifications like APCO or NENA are typically used in this role. Exceptional communication, emotional resilience, and the ability to remain calm under pressure are standout soft skills. These competencies are crucial for ensuring accurate, timely dispatch of emergency services and maintaining public safety in high-stress situations.

What challenges do 911 telecommunicators face, and how are they addressed?

911 Telecommunicators often face the challenge of managing high-stress situations, such as handling multiple emergency calls simultaneously or dealing with callers in distress. They must remain calm and focused to accurately gather information and dispatch appropriate emergency services quickly. Agencies typically provide comprehensive training, ongoing support, and access to counseling services to help telecommunicators cope with stress. Additionally, teamwork and clear communication with field responders are essential to ensure effective outcomes and minimize errors during critical incidents.

Is it hard to be a 911 telecommunicator?

Being a 911 telecommunicator can be challenging due to the high-pressure environment, the need for quick decision-making, and handling stressful emergency calls. The job requires strong communication skills, multitasking ability, and often involves shift work, including nights and weekends. Training and certifications are typically required to prepare for the demands of the role.
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911 Telecommunicator jobs near you
Infographic showing various 911 Telecommunicator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 90% Full Time, 8% Part Time, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $53,061 per year, or $25.5 per hour.

911 Telecommunicator

Shawnee, OK • On-site

City of Shawnee Oklahoma
Public Administration • 501 - 1,000 employees
Learn more about City of Shawnee Oklahomaexternal

$18.13/hr

Full-time

Posted 19 days ago

Job description

911 Telecommunicator
Police Department
Position: 911 Telecommunicator
FSLA: Non-exempt
DEPARTMENT: Police
PAY RANGE: 16/1 - Starting at $18.13 per hour
DIVISION: Communications
REVISED: July 18, 2018
DOT/SAFETY SENSITIVE: Yes
This classification is a safety-sensitive position as defined by the United States Department of Transportation drug and alcohol testing regulations and/or the Oklahoma Standards for Workplace Drug and Alcohol Testing Act. As a safety-sensitive classification, you will be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana certification will not excuse you from the testing process, or the consequences of testing positive for marijuana.
JOB SUMMARY: A non-exempt position that is responsible for performing 911 Telecommunicator I and II responsibilities without the need for immediate guidance to perform duties.
ESSENTIAL DUTIES:
  • Operates the base radio and maintains contact with mobile units to dispatch public safety assistance where needed.
  • Cooperates with other law, fire and medical agencies, as necessary.
  • Receives and dispatches telephone emergencies.
  • Monitors and transmits radio communications, broadcasts orders to law enforcement, fire and medical personnel.
  • Coordinates emergency requests.
  • Operates a teletypewriter updating and retrieving information related to wanted persons, stolen property, vehicle registration, etc.
  • Maintains and validates filing system related to the National Crime Information Center (NCIC) entries.
  • Maintains and operates computer aided dispatch system.
  • Performs other duties assigned.

MINIMUM REQUIREMENTS:
  • High school diploma or GED
  • Maintain a clear background check.
  • Must be able to handle material with confidentiality.
  • Must be able to multi-task and handle safety issues in a time sensitive manner.
  • Must possess a valid Oklahoma driver's license and maintain driving record acceptable to the City's insurance carrier.
  • Must have successfully passed Telecommunicator I and II training.

SUPERVISION REQUIRED: Works under direct supervision of the Communications Manager.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
  • Most of the work is performed indoors in an isolated area.
  • Must be able to work under stressful situations.
  • Must agree to wear uniform provided and follow the Communications Division uniform policy.
  • Must be willing to work different hours, rotating shifts, weekends and holidays.
  • Employees work in an office environment and use desk top computers, fax, copier, and other electronic devices.
  • Employees are sometimes required to work outside in both normal and abnormal weather conditions as required.
  • Employees are occasionally required to bend, stoop and twist when maintaining files.
  • Employees may be required to walk up and down stairs.
  • Some lifting is required, usually up to at least 25 pounds.
  • Must be able to adhere to Shawnee Communications Center and City of Shawnee Policies.

City of Shawnee- Human Resources
personell@shawneeok.org
(405) 878-1626

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