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911 Telecommunicator Jobs (NOW HIRING)

Waupaca County, WI

Telecommunicator

Waupaca, WI · On-site

$25.02 - $29.44/hr

The 911 Telecommunicator is a civilian position and works under the direct supervision of the Communications Captain and Communications Sergeant(s). Essential Responsibilities ESSENTIAL ...

Waupaca County

Telecommunicator

Waupaca, WI

$25.02 - $29.44/hr

The 911 Telecommunicator is a civilian position and works under the direct supervision of the Communications Captain and Communications Sergeant(s). Essential Responsibilities ESSENTIAL ...

Carteret County, NC

Telecommunicator

Morehead City, NC · On-site

$23.31/hr

Description 911 Telecommunicators (Dispatchers) The Job Carteret County Government is seeking 911 Telecommunicators to join the Emergency Services team. No Telecommunicator or Dispatcher experience ...

Gaston County, NC

911 Telecommunicator I

Gastonia, NC · On-site

$22.45 - $26.66/hr

Communications (911) provides 24-hour coverage of emergency 911 calls and radio transmissions. The Unit is charged with maintaining and operating the computer-aided dispatch system for police, fire ...

Village of Glenview

TELECOMMUNICATOR

Glenview, IL · On-site

$65K/yr

Glenview Public Safety Dispatch Center believes in providing that absolute best-in-class 911 ... Aside for the core tasks of a Telecommunicator noted below, GPSDC provides public education for our ...

Iredell County

Telecommunicator

Statesville, NC · On-site

$44K - $57K/yr

Serves as a 911 Telecommunicator for the Iredell County Communications Center. Receives routine and emergency telephone calls and personal requests for assistance concerning crimes, emergency, animal ...

Iredell County, NC

Telecommunicator

NC · On-site

$44K - $57K/yr

Serves as a 911 Telecommunicator for the Iredell County Communications Center. Receives routine and emergency telephone calls and personal requests for assistance concerning crimes, emergency, animal ...

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How much do 911 telecommunicator jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for 911 telecommunicator in the United States is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $29.33 per hour, depending on experience, location, and employer.

How much do 911 dispatchers get paid?

911 telecommunicators typically earn a median annual salary of around $45,000 to $50,000, with pay varying based on experience, location, and certifications. Entry-level positions may start lower, while experienced dispatchers in high-demand areas can earn over $60,000 annually.

What job makes $10,000 a month without a degree?

A 911 Telecommunicator typically does not earn $10,000 a month without specialized training and certification; most salaries are lower. High-paying roles without a degree often include sales, real estate, or entrepreneurship, but these vary widely and usually require experience or skills rather than formal education. Generally, reaching $10,000 monthly income without a degree involves roles in sales, trades, or business ownership with significant experience or performance-based pay.

What are some of the most common challenges faced by 911 Telecommunicators, and how are they addressed on the job?

911 Telecommunicators often face the challenge of managing high-stress situations, such as handling multiple emergency calls simultaneously or dealing with callers in distress. They must remain calm and focused to accurately gather information and dispatch appropriate emergency services quickly. Agencies typically provide comprehensive training, ongoing support, and access to counseling services to help telecommunicators cope with stress. Additionally, teamwork and clear communication with field responders are essential to ensure effective outcomes and minimize errors during critical incidents.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 telecommunicator can be competitive, as many agencies require candidates to pass background checks, written exams, and sometimes physical or psychological assessments. Relevant skills include communication, multitasking, and stress management, and some positions may require certification or training programs before employment.

What are 911 Telecommunicators?

911 Telecommunicators, also known as emergency dispatchers, are professionals who answer emergency calls and dispatch the appropriate emergency services, such as police, fire, or medical assistance. They are responsible for quickly gathering critical information from callers, providing instructions, and coordinating response teams. Their work is essential in ensuring that help reaches people in crisis situations as efficiently as possible. 911 Telecommunicators must remain calm under pressure, communicate clearly, and think quickly to make life-saving decisions.

What are the key skills and qualifications needed to thrive as a 911 Telecommunicator, and why are they important?

To thrive as a 911 Telecommunicator, you need strong multitasking abilities, quick decision-making skills, and a high school diploma or equivalent, with some positions requiring specialized emergency communications training. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and sometimes certifications like APCO or NENA are typically used in this role. Exceptional communication, emotional resilience, and the ability to remain calm under pressure are standout soft skills. These competencies are crucial for ensuring accurate, timely dispatch of emergency services and maintaining public safety in high-stress situations.

What qualifications do I need to be a 911 dispatcher?

To become a 911 telecommunicator, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to work under pressure. Some agencies require completion of emergency dispatch training and certification, such as the APCO Public Safety Telecommunicator Certification. Prior experience in customer service or emergency response can be beneficial.
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911 Telecommunicator jobs near you
Infographic showing various 911 Telecommunicator job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, 21% Part Time, and 1% Contract. Highlights an 91% Physical, 6% Hybrid, and 3% Remote job distribution, with an average salary of $53,061 per year, or $25.5 per hour.

Telecommunicator

Waupaca County, WI

Waupaca, WI • On-site

$25.02 - $29.44/hr

Full-time

Posted 20 days ago

Job description

Salary: $25.02 - $29.44 Hourly
Location : 811 Harding St Waupaca, WI
Job Type: Full-time
Job Number: 2026 Telecommunicator
Department: SHERIFF'S OFFICE
Division: COMMUNICATIONS
Opening Date: 05/22/2026
Closing Date: 6/12/2026 11:59 PM Central
Job Summary
As part of the Waupaca County Sheriff's Office, a 911 Telecommunicator is involved in all aspects of public safety in Waupaca County. The Waupaca County Communication Centers' mission is to make an effective difference in the community by providing high-quality professional and effective communications, and to ensure responder safety while striving to save lives and protect property. Through cooperation, continued education, and our commitment to excellence. Telecommunicators are the first link between the community and all emergency responders and a vital link to emergency services.
This position is full-time and works a 2 week rotation on a 2-2-3 schedule with every other weekend off. Shifts are either 6a-6p or 6p-6a with one 8 hour shift every 2 weeks. The Communication Center is staffed 24/7 and Telecommunicators will regularly work weekends and holidays. Waupaca County cannot guarantee any particular shift for an employee.
The 911 Telecommunicator is a civilian position and works under the direct supervision of the Communications Captain and Communications Sergeant(s).
Essential Responsibilities
ESSENTIAL RESPONSIBILITIES:
The duties/responsibilities listed below are not exclusive or all-inclusive. Other duties/responsibilities may be required and/or assigned.
  • Answer 911 emergency phone calls and non-emergency phone calls. Identify the nature of calls or reports and dispatch the appropriate police, fire, medical, or other emergency units.
  • Evaluate and prioritize calls based on urgency then accurately and efficiently provide information to public safety personnel.
  • Provide Emergency Medical Dispatch service to callers until emergency units arrive.
  • Operate enhanced 911 (E911) system, computer aided dispatch (CAD) system, and other computerized equipment.
  • Enter required information into the CAD system accurately and according to policy.
  • Accurately track and maintain status and safety updates for all resources in the CAD system.
  • Utilize critical thinking, good judgement skills while working independently or as part of a team.
  • Maintain radio contact with public safety personnel within Waupaca County and surrounding communities as needed.
  • Operate and monitor two-way radio channels in accordance with Federal Communications Commission (FCC) rules and department policy.
  • Periodically perform equipment testing to ensure functionality and report any issues to the appropriate personnel.
  • Monitor weather watches and warnings and notify appropriate personnel as necessary.
  • Provide general information to ancillary services such as utility companies, wrecker services, railroads, and various other agencies as required.
  • Provide administrative public safety information, such as how to file accident reports, report a crime, find a towed car etc.
  • Operate the TIME System for driver's license checks, registration checks, criminal histories, wanted persons, protection orders, and additional information. Make entries into the TIME system as required.
  • Maintain professional and technical knowledge by attending educational seminars, training and workshops as necessary or required.
  • Maintain absolute confidentially regarding all department operations, members of the public and Waupaca County employees.
  • May be required to testify and present reports, documents or other evidence at legal proceedings.

PERIPHERAL RESPONSIBILITIES:
  • Fill vacant shifts as necessary.
  • Assist in public education concerning matters relevant to the E911 Communication Center.
  • Other duties as assigned.

Qualifications
QUALIFICATIONS:
  • Must be 18 years of age.
  • Must have never been convicted of a federal felony or any offense, which if committed in Wisconsin could be punished as a felony, unless applicant has been granted an absolute and unconditional pardon.
  • Must hold a valid Wisconsin driver's license with good driving record.
  • Will be subject to a complete criminal history background check, physical, and drug test prior to employment.

EDUCATION AND EXPERIENCE:
  • High School diploma or GED.
  • Experience in any public safety role such as police, fire or EMS is preferred but not essential.
  • Experience working in a call center environment preferred but not essential.

SPECIAL REQUIREMENTS:
Must be available and willing to work weekends, holidays and all shifts as needed to provide adequate staffing for 24-hour operation.
TRAINING AND CERTIFICATIONS:
All Telecommunicators will go through extensive individual training to learn the skills necessary for the job. The following certifications will be provided as needed and must remain current during active employment:
  • CPR Certification.
  • Emergency Medical Dispatch (EMD) certification.
  • Basic and Advanced TIME System certifications.
  • FEMA IS-100 and FEMA IS-200.

Knowledge, Skills & Abilities
NECESSARY KNOWLEDGE, SKILLS AND ABILITIES:
  • Knowledge of, or the ability to learn, area geography including major roadways, common landmarks, city and county jurisdictions and an awareness of community events.
  • Knowledge of and ability to utilize a computer and the required software.
  • Ability to communicate effectively and precisely, both orally and in writing.
  • Ability to effectively and efficiently operate a keyboard and telephone equipment.
  • Ability to accurately obtain information over the telephone from callers.
  • Ability to maintain emotional stability in stressful situations.
  • Ability to comprehend and carry out departmental rules, regulations and procedures.
  • Ability to maintain security and confidentiality.
  • Ability to multi-task in a fast-paced environment.
  • Ability to deal courteously and firmly with the public.
  • Ability to keep track of multiple incidents that are occurring at the same time.
  • Ability to read maps, quickly identify locations, and give directions as needed.
  • Ability to record computer data rapidly and accurately.
  • Ability to establish and maintain effective working relationships with staff and the public.
  • Ability to familiarize oneself with incidents relating to critical public safety activities.
  • Ability to understand and follow written and oral instructions.
  • Ability to work the required hours of the position.
  • Ability to follow the Chain of Command and its application within the Waupaca County Sheriff's Office and Waupaca County Communications Center.
  • Ability to adapt and learn new technology as and when it is updated and implemented.

Work Environment/Physical Demands:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job or that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Sitting is required for extended periods at a workstation wearing communications equipment, which limits mobility, with the exception of scheduled work breaks.
  • Work is performed in a secured 9-1-1 emergency call center.
  • Work requires visual and muscular dexterity to operate communications equipment (computer-aided dispatch equipment, telephones and radios).

Waupaca County's group insurance plan and other benefit policies comprise a package that is competitive and satisfies the needs of its employees. This summary is intended to give only a brief overview or definitive source of information.
Positions that have a schedule of sixty or more hours in a two week pay period qualify for the following benefits:
01
Have you ever or do you currently work in a call center setting?
  • Yes
  • No

02
I understand this position is full time and works a 2 week rotating schedule on a 2-2-3 schedule. This will include working holidays, weekends and either a night shift from 6p-6a or day shift 6a-6p to ensure coverage for a 24/7 center.
  • Yes
  • No

03
Why do you want to be a Telecommunicator with Waupaca County Sheriff's Office?
04
What additional knowledge and experience do you possess that would facilitate your success in performing the essential duties of the position?
Required Question

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