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911 Emergency Jobs (NOW HIRING)

Livingston County

911 Emergency Dispatcher

Howell, MI · On-site

$23.99 - $30.98/hr

The Livingston County 911 Central Dispatch is an integral part of Livingston County public safety that provides 24-hour police, fire, and emergency medical response to the public. Extensive dispatch ...

Livingston County

911 Emergency Dispatcher

Howell, MI

$30.98/hr

The Livingston County 911 Central Dispatch is an integral part of Livingston County public safety that provides 24-hour police, fire, and emergency medical response to the public. Extensive dispatch ...

Livingston County

911 Emergency Dispatcher

Howell, MI · On-site

$23.99 - $30.98/hr

The Livingston County 911 Central Dispatch is an integral part of Livingston County public safety that provides 24-hour police, fire, and emergency medical response to the public. Extensive dispatch ...

City of Sunnydale

911 Emergency Dispatcher

El Segundo, CA · On-site

$37K/yr

Are you interested in starting a new career or are you an experienced emergency dispatcher looking to continue your career with a top-notch agency. The City of Sunnydale is seeking an entry-level or ...

Minnesota Department of Public Safety

Be Seen First

911 Coordinator- Job ID 93781

Saint Paul, MN · On-site

$32.40 - $47.76/hr

Certification as an ENP (Emergency Number Professional) and/or other certifications recognized by NENA or APCO. * 5 years of experience working in a PSAP/911 emergency communications center or in a ...

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How much do 911 emergency jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for 911 emergency in the United States is $20.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.60 per hour, depending on experience, location, and employer.

What are 911 emergency dispatchers?

911 emergency dispatchers are trained professionals who answer emergency calls and coordinate the response of police, fire, and medical services. They gather essential information from callers, assess the urgency of the situation, and provide instructions or support until help arrives. Dispatchers play a critical role in ensuring public safety by making quick decisions and maintaining clear communication with both callers and emergency responders.

What are some common challenges faced by 911 Emergency Dispatchers, and how can new hires prepare for them?

911 Emergency Dispatchers often encounter high-pressure situations requiring quick decision-making and clear communication. New hires may find it challenging to manage stressful calls, multitask between different systems, and maintain composure during emergencies. To prepare, it's helpful to develop strong coping strategies, practice active listening, and familiarize oneself with local protocols and dispatch software. Ongoing training and support from experienced team members can also make the transition smoother and build confidence on the job.

Is it hard to get a job as a 911 operator?

Becoming a 911 emergency dispatcher typically requires a high school diploma or equivalent, completion of specialized training, and sometimes certification. The hiring process can be competitive, often involving background checks, psychological evaluations, and skill assessments, but with relevant experience and training, it is possible to secure a position.

What qualifications do I need to be a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, strong communication and multitasking skills, and the ability to work under pressure. Some agencies require completion of dispatch training programs and may prefer prior experience in emergency services or related fields.

How much do 911 dispatchers make?

911 dispatchers typically earn an average annual salary of around $40,000 to $50,000, depending on experience and location. They often work in high-stress environments and require training in emergency communication protocols and sometimes certification in emergency medical dispatching.

What are the key skills and qualifications needed to thrive as a 911 Emergency Dispatcher, and why are they important?

To thrive as a 911 Emergency Dispatcher, you need excellent communication skills, quick decision-making abilities, and a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, radio communication tools, and certifications such as CPR or emergency telecommunicator training are typically required. Strong stress management, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These skills are critical to efficiently coordinate emergency responses and ensure public safety during high-stress situations.

What is the difference between 911 Emergency vs Emergency Medical Technician (EMT)?

Aspect911 EmergencyEmergency Medical Technician (EMT)
Required CredentialsEmergency Medical Dispatch Certification, CPR, and sometimes EMT certificationState-specific EMT certification, CPR, and first aid
Work EnvironmentEmergency call centers, dispatching for police, fire, and medical emergenciesPre-hospital emergency scenes, ambulances, hospitals
Employer & IndustryPublic safety agencies, dispatch centersAmbulance services, hospitals, EMS agencies
Common Search & ComparisonYesYes

911 Emergency dispatchers coordinate emergency responses by receiving calls and dispatching appropriate services. EMTs provide on-site medical care and transport patients. While both roles are vital in emergency situations, 911 Emergency focuses on communication and coordination, whereas EMTs deliver direct medical assistance.

What is the highest paid 911 operator?

The highest paid 911 operators typically earn salaries in the upper range of emergency dispatchers, with some earning over $60,000 annually depending on experience, location, and certifications. Advanced skills, seniority, and working in high-cost-of-living areas can lead to higher compensation for 911 emergency dispatchers.
More about 911 Emergency jobs
What cities are hiring for 911 Emergency jobs? Cities with the most 911 Emergency job openings:
What states have the most 911 Emergency jobs? States with the most job openings for 911 Emergency jobs include:
What job categories do people searching 911 Emergency jobs look for? The top searched job categories for 911 Emergency jobs are:
911 Emergency jobs near you
Infographic showing various 911 Emergency job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 96% Full Time, and 1% Temporary. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $42,441 per year, or $20.4 per hour.

911 Emergency Dispatcher

Cy-Fair Fire Department

Houston, TX • On-site

$25.43/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Cy-Fair Fire Department
Harris County ESD #9
Vacancy Announcement
911 Emergency Dispatcher Full-Time
Announcement Opening: June 08, 2026
Application Deadline: July 08, 2026
The Cy-Fair Fire Department is seeking highly motivated and professional individuals to serve as 911 Emergency Dispatchers within the Communications Division. This position plays a critical role in supporting emergency operations by receiving, prioritizing, and dispatching emergency and non-emergency calls for service while providing exceptional customer service to the public and operational support to fire and EMS personnel.
Reporting to the Dispatch Supervisor, the 911 Emergency Dispatcher is responsible for coordinating emergency communications, monitoring radio traffic, maintaining situational awareness of active incidents, and ensuring timely and accurate deployment of emergency resources. The position is classified as a full-time non-exempt position.
Title: Dispatcher
Selection: Selected by the District Chief - Communications and, Approved by the Assistant Chief - Administration
Reports to: Dispatch Supervisor
Positions Supervised: N/A
Pay Rate:
911 Emergency Dispatcher $25.43 per hour + .20 per year for longevity
Hourly Education Pay:
  • Associate's Degree: $.55
  • Bachelor's Degree: $.83
  • Master's/Doctorate Degree: $1.10

Additional Compensation:
  • Language Pay: $.83 per hour

Schedule: 12-hour shift assignments, including days, nights, weekends, holidays, and emergency staffing situations. Personnel must be available to work alternate schedules as operational needs require.
Annual Leave:
80 Hours Vacation* /80 Hours Sick / 80 Hours Holiday
*Accrual increases every 2 or 3 years, depending on length of service
Retirement:
TCDRS 7% employee contribution, 14% employer contribution
457B Voluntary retirement account, Department contribution matches up to 3%
Insurance:
Medical
  • Currently through Blue Cross Blue Shield

PPO HSA $5,000: The Department covers 100% of the employee premium and 90% of the family.
The department makes a quarterly contribution towards the HSA account.
Dental and Vision
  • Currently through Guardian

The Department covers 90% of the employee premium and 70% for family.
Short- and Long-Term Disability
  • Currently through Guardian

The Department pays 100% of the premium.
Life Insurance- $50,000 policy
  • The Department pays 100% of the premium.

Supplemental Insurance:
The Department partners with Aflac for supplemental insurance. This is available for purchase by the employee. Additional Life insurance is available for purchase by the employee.
Key Responsibilities:
  • Receive, prioritize, and process emergency and non-emergency calls for service.
  • Dispatch fire, EMS, and related emergency resources using Computer-Aided Dispatch (CAD) systems.
  • Operate multi-frequency radio communications systems and maintain continuous monitoring of emergency radio traffic.
  • Coordinate communications between field personnel, incident commanders, hospitals, public safety agencies, utilities, and other partner organizations.
  • Monitor unit status and resource availability to ensure efficient emergency response coverage.
  • Maintain accurate and complete records of dispatch activities, incident information, and unit assignments.
  • Provide calm, professional, and compassionate assistance to callers during emergency situations.
  • Monitor tactical channels and process requests from on-scene personnel and command staff.
  • Maintain communications center equipment, supplies, and operational readiness.
  • Complete required Greater Harris County 911 training and maintain all required certifications.
  • Assist in preparing reports, documentation, and administrative records as required.
  • Maintain a secure, professional, and efficient communications center environment.
  • Support departmental goals through teamwork, professionalism, and continuous improvement initiatives.
  • Perform other duties as assigned.

Qualifications:
  • Minimum 18 years of age.
  • High school diploma or equivalent.
  • Preference given to candidates with at least one (1) year of public safety experience.
  • Valid Texas Driver's License with an acceptable driving record.
  • Current American Heart Association CPR Certification or ability to obtain within thirty (30) days of hire.
  • Emergency Medical Dispatcher (EMD) and Emergency Fire Dispatcher (EFD) certifications through the International Academies of Emergency Dispatch (IAED), or ability to obtain during the probationary period.
  • Completion of NIMS ICS-100, 200, 700, and 800, or ability to obtain during the probationary period.

Cy-Fair FD has the right to consider any combination of education and experience in determining an individual's qualification for this position.
Desired Skills & Abilities:
  • Excellent verbal communication and active listening skills.
  • Ability to remain calm and make sound decisions during high-stress situations.
  • Strong customer service and conflict-resolution abilities.
  • Proficiency in computer systems, data entry, and dispatch software applications.
  • Ability to manage multiple time-sensitive tasks simultaneously.
  • Strong attention to detail and accuracy.
  • Ability to quickly gather, analyze, and relay critical information.
  • Knowledge of local geography, streets, landmarks, and response districts.
  • Strong teamwork and interpersonal communication skills.
  • Ability to maintain confidentiality and exercise professional judgment.
  • Demonstrated dependability, adaptability, and commitment to public service.

Work Environment & Physical Requirements
  • Work is performed primarily within a secure communications center.
  • Approximately 90% of work is performed in a seated position utilizing computer and communications equipment.
  • Must be capable of working extended shifts while continuously monitoring multiple information sources.
  • Must be able to wear a communications headset for extended periods.
  • Requires the ability to hear, speak, read, and process information accurately and efficiently.
  • Must maintain the physical and mental fitness necessary to perform assigned duties.

It is the policy of the Cy-Fair Fire Department to subject all applicants to the following:
  • Medical physical, and drug testing
  • Background Screening includes criminal record search, employment verification, sanction screening (NHDB), sex offender registry search

Perform daily duties to maintain Communications center, such as but not limited to:
  • Empty trash
  • Vacuum
  • Dust
  • Clean workstations
  • Clean break room and kitchen
    • Sleeping will NOT be permitted while on duty as a dispatcher.
    • Be responsible for maintaining a professional work environment in the Communications Center. This includes restriction of unnecessary personnel from the Communications Center.
    • Maintain Communications equipment and supplies
    • Assist in preparing records and reports
    • Maintain excellent working relationships with employees, volunteers, outside agencies.
    • Complete mandated Greater Harris County 911 training
    • Maintain certifications and training as required by Department and IAED.
    • Other duties as assigned

EEO Statement:
Cy-Fair Fire Department is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, or national origin.
To Apply: Visit Cy-Fair Fire Department, TX | Official Website and click on the Join Our Team tab.

Apply