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911 Telecommunications Jobs (NOW HIRING)

Catawba County, NC

911 Telecommunicator

Newton, NC · On-site

$44K - $55K/yr

Ability to transmit, broadcast, switch, control, and operate telecommunications systems and other ... Experience in a 911 communications or emergency response center * Background in medical, fire, or ...

COUNTY OF CAYUGA

911 Administrator

Auburn, NY · On-site

The 911 Administrator's work involves presenting technical findings, program evaluations and ... Good knowledge of the telecommunication operating methods and services provided by local police ...

County of Cayuga

911 Administrator

Auburn, NY · On-site

The 911 Administrator's work involves presenting technical findings, program evaluations and ... Good knowledge of the telecommunication operating methods and services provided by local police ...

Cayuga County, NY

911 Administrator

Auburn, NY · On-site

The 911 Administrator is an administrative position in the field of public safety with ... Good knowledge of the telecommunication operating methods and services provided by local police ...

Cayuga County New York

911 Administrator

Auburn, NY · On-site

$76K - $91K/yr

The 911 Administrator is an administrative position in the field of public safety with ... Good knowledge of the telecommunication operating methods and services provided by local police ...

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911 Telecommunications information

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$21.5K

$53.3K

$104K

How much do 911 telecommunications jobs pay per year?

As of Jul 7, 2026, the average yearly pay for 911 telecommunications in the United States is $53,332.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $58,500.00 per year, depending on experience, location, and employer.

How much is the salary of a 911 dispatcher?

The average salary of a 911 dispatcher varies by location and experience but typically ranges from $35,000 to $55,000 per year. Entry-level dispatchers may start at lower wages, while experienced professionals or those in high-demand areas can earn higher salaries, often with shift differentials and benefits included.

What are some common challenges faced by 911 telecommunications professionals, and how can they be managed?

911 telecommunications professionals often face high-pressure situations, including handling multiple emergencies at once and communicating with distressed callers. They must remain calm, make quick decisions, and accurately relay information to first responders. Managing stress, practicing effective communication, and participating in ongoing training are crucial for success in this role. Many agencies also offer peer support and critical incident stress debriefings to help team members cope with challenging calls.

What are 911 telecommunications?

911 telecommunications refers to the vital work performed by emergency dispatchers who answer 911 calls and coordinate the response of police, fire, and medical services. These professionals receive emergency calls, gather critical information, and relay it to the appropriate first responders in real time. They play a crucial role in ensuring that help arrives quickly and efficiently, often providing life-saving instructions to callers before emergency personnel arrive. 911 telecommunications requires strong communication skills, the ability to remain calm under pressure, and knowledge of emergency protocols.

What is the difference between 911 Telecommunications vs 911 Dispatchers?

Aspect911 Telecommunications911 Dispatchers
Primary RoleOperate communication systems to connect callers with emergency servicesCoordinate and dispatch emergency responders based on calls received
CertificationsEmergency Communications certifications, CPR, and first aidEmergency Medical Dispatch (EMD), CPR, and dispatcher certifications
Work EnvironmentControl rooms, call centers, emergency communication centersEmergency dispatch centers, police, fire, EMS agencies
Industry UsageUsed by emergency communication centers to manage incoming callsUsed by emergency services to send responders to incidents

Both roles are essential in emergency response. 911 Telecommunications focuses on operating communication systems, while 911 Dispatchers actively coordinate responder deployment. They often work closely but have distinct responsibilities within emergency services.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher can be competitive, as it requires passing written exams, background checks, and sometimes psychological evaluations. Candidates often need strong communication skills, the ability to handle stressful situations, and relevant certifications or training to improve their chances of being hired.

Where do 911 dispatchers get paid the most?

911 dispatchers tend to earn higher salaries in states or regions with a higher cost of living and larger urban areas, such as metropolitan centers. Factors like experience, certifications, and the complexity of emergency response services can also influence pay rates, with some jurisdictions offering additional shift differentials or overtime pay.

What are the key skills and qualifications needed to thrive as a 911 Telecommunications Operator, and why are they important?

To thrive as a 911 Telecommunications Operator, you need excellent multitasking abilities, strong decision-making skills, and typically a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency protocols is essential. Outstanding communication, emotional resilience, and the ability to remain calm under pressure are key soft skills for this role. These skills are crucial to ensure rapid, accurate response to emergencies, providing critical support to both callers and emergency personnel.

Is being a 911 dispatcher worth it?

911 dispatchers play a critical role in emergency response by quickly relaying information to first responders. The job often requires strong communication skills, the ability to handle high-stress situations, and shift work, including nights and weekends. Compensation varies by location and experience, and the role offers a sense of public service and job stability.
More about 911 Telecommunications jobs
What cities are hiring for 911 Telecommunications jobs? Cities with the most 911 Telecommunications job openings:
What states have the most 911 Telecommunications jobs? States with the most job openings for 911 Telecommunications jobs include:
What job categories do people searching 911 Telecommunications jobs look for? The top searched job categories for 911 Telecommunications jobs are:
911 Telecommunications jobs near you
Infographic showing various 911 Telecommunications job openings in the United States as of July 2026, with employment types broken down into 3% As Needed, 75% Full Time, 21% Part Time, and 1% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $53,332 per year, or $25.6 per hour.

911 Telecommunicator

Catawba County, NC

Newton, NC • On-site

$44K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Salary : $44,366.96 - $55,458.70 Annually
Location : Newton, NC
Job Type: Full-Time
Job Number: 02347
Department: Emergency Services
Division: 911 Communications
Opening Date: 06/26/2026
Closing Date: 7/10/2026 11:59 PM Eastern
New as of 01/01/2026:
Your well-being matters from the start - benefited new hires are eligible for up to 40 hours of advanced annual leave and 40 hours of advanced sick leave.
Position Description
Catawba County Emergency Services is looking for reliable, calm, and service-oriented individuals to join our 911 Communications Center as Telecommunicators. As the essential link between the public and emergency responders, Telecommunicators are responsible for answering 911 and non-emergency calls, gathering critical information, and dispatching law enforcement, fire, and EMS personnel. This role involves working in a fast-paced, high-stakes environment that requires multitasking, sound judgment, and the ability to remain composed under pressure.
This position requires working 12-hour mid-day and night shifts, including weekends, holidays, and overtime, based on the operational needs of the 911 Center.
Top applicants will be scheduled to complete a CritiCall test on-site before advancing in the hiring process. Testing will be offered Tuesday, July 14, through Thursday, July 16. Applicants should allow 1-1.5 hours for testing.
Responsibilities
  • Answer and process emergency and non-emergency calls for service
  • Gather essential details and determine the appropriate level of response
  • Dispatch public safety units via two-way radio and Computer-Aided Dispatch (CAD)
  • Determine response requirements for medical emergencies using the Emergency Medical Dispatch program
  • Document call details and maintain responder status updates in CAD
  • Perform DCI queries and relay critical law enforcement information
  • Read and interpret maps to assist responders and callers
  • Maintain confidentiality and secure access to sensitive data
  • Support after-hours calls for other County departments
  • Learn and obtain all necessary certifications
  • Must be flexible with work schedule, including holidays, nights, weekends, and overtime as needed
  • Perform additional duties as assigned

Qualifications
  • High school diploma or GED equivalent, along with demonstrated ability to perform the essential duties of the position
  • Must be 18 years of age or older
  • Ability to pass a CritiCall exam (part of the selection process)
  • Ability to meet Division of Criminal Information (DCI) standards

Additional Requirements
  • Exceptional customer service and interpersonal skills
  • Ability to recognize and comprehend another person's speech, including listening to and understanding information and ideas conveyed through spoken words and sentences
  • Ability to clearly communicate information and ideas in written and spoken language so that others understand
  • Ability to transmit, broadcast, switch, control, and operate telecommunications systems and other relevant equipment (e.g., computers, phones, etc.)
  • Ability to monitor multiple radio talk groups simultaneously and to distinguish between sounds that vary in pitch and loudness
  • Ability to concentrate on a task over a period of time without distraction, and when necessary, switch between two or more activities or sources of information
  • Ability to type at least 35 words per minute
  • Physical requirements include: the ability to sit for extended periods, light lifting or carrying up to 10 pounds, adequate vision, hearing, and speech, and the ability to work in an environment that may be noisy at times

Preferences:
  • Experience in a 911 communications or emergency response center
  • Background in medical, fire, or law enforcement fields
  • Familiarity with emergency radio and phone systems

As of 7/1/2025:
You will find that Catawba County has one of the best benefits packages around. Our Human Resources staff are dedicated to keeping in touch with trends in benefits on both a local and national level, listening to employees' suggestions regarding benefits, and continually reviewing to ensure our benefits package is of good quality and meets the needs of both our employees and our organization.
Available benefits include:
Health Care
  • Health: For a small bi-weekly premium, employees may choose between a traditional (co-pay) health plan and a high deductible health plan coupled with a Health Savings Account (HSA). Coverage may also be purchased for spouse, child(ren), or family.
  • Dental Insurance: At no cost to full-time employees, the County covers preventive, routine, and non-routine care. Coverage for the same benefits may also be purchased for spouse, child(ren), and family. In addition, a $2,000 benefit toward orthodontia coverage is provided for children up to age 19.
  • Vision Care: Coverage is available, at group rates, for employee and dependents,with 2 plan options to choose from.
  • Supplemental critical care and accident insurance plans: These optional coverage plans are available at a nominal cost.
  • Flexible Spending Accounts: Pre-tax accounts that can be used to pay for qualified out-of-pocket medical, dental, and vision expenses.

Employee Wellness
  • Employee Health Clinic (EHC): An employee medical clinic, available to all County employees, which operates 40 hours a week. Services provided include acute care, first aid, evaluation and care for workers' compensation injuries, pre-employment screenings, health education, and behavioral health referrals. Services are offered both in person and through telehealth. Acute care is available to employee's children ages 3-17, regardless of health insurance coverage, and for employee's adult children (ages 18-26) or employee's spouse if covered on the county's health insurance.
  • Wellness: The County recognizes the importance of our health and well-being. We maintain a very proactive and effective Wellness Program, including reimbursement and discounts for gym membership, incentives for physical activity, on-site nutrition counseling, free exercise opportunities, wellness education, and more.
  • Employee Assistance Program: Counseling services are available to all County employees and immediate family members in the home. Services are provided in a private and confidential setting (in-person or virtually). The County provides coverage for the first six visits.

Work Life Balance
  • Annual Leave:Full-time employees earn from 10-24 days annually based on years of service. Service credit from other NC and Local Governments in the retirement system may be transferred to the County.
    • To help new employees settle in, up to 40 hours of annual leave is advanced upon hire, with first-year accruals adjusted to align with established annual limits.
  • Sick Leave:Full-time employees earn one day (8 hours) of sick leave per month. Sick leave from other NC and Local Governments in the retirement system may be transferred to the County.
    • New hires are advanced up to 40 hours of sick leave, with first-year accruals adjusted to align with established annual limits.
  • Holiday Leave: Throughout the year, 11 days of paid leave are provided in recognition of holidays.
  • Flexible work schedules.
  • Time off for activities that support our local schools.
  • Continuing educational assistance.
  • Discount tickets to recreational venues.
  • Employee appreciation days/activities.
  • Tax-free flexible spending account to pay for dependent care.

Financial Security
  • Local Governmental Employees Retirement System: For employees assigned to work 20 hours per week or more in a benefitted position, participation in this program is automatic. Employees contribute 6% of their salary, which is tax-deferred. After (5) years of creditable service, you become fully vested in the retirement system. Employees may also take advantage of individual and group retirement counseling through the Human Resources department.
  • 401K: The County provides a 2% contribution plus an additional 1% match (up to 3% total contribution by the County). Our sworn law enforcement officers receive a flat 5% contribution to their 401k.
  • Other Tax Deferred Programs: Other tax-sheltering programs are available through IRS Code 125 (Cafeteria Plan), and a 457 supplemental retirement plan (Deferred Compensation).
  • Longevity Pay: After 5 years of creditable service, employees receive an annual longevity payment that is paid every year thereafter. This lump sum payment rewards employees for their length of service to Catawba County. The amount is based on years of service.
  • Life Insurance: Death benefit equal to one times the employee's annual salary, with a minimum coverage amount of $25,000. Optional supplemental life insurance coverage is also available for both employee and dependents through payroll deduction at group rates.
  • Short Term Disability: Available at no cost to employees, benefits are available after a 55-day waiting period.
  • Long Term Disability: Available through payroll deduction at group rates.
  • Eligibility for membership and financial services at State Employees Credit Union (SECU)/Local Government Federal Credit Union (LGFCU).

01
You must be 18 years or older to work as a 911 Telecommunicator. Are you 18 years of age or older?
  • Yes
  • No

02
This position requires working 12-hour shifts, including weekends, holidays, and overtime as needed. Are you able and willing to meet this scheduling requirement?
  • Yes
  • No

03
Do you have experience working in or with: 1) a 911 or emergency response center, 2) radios and/or phone systems used in emergencies (medical, law enforcement, etc.), 3) roles in medical/health, law enforcement, fire, or other emergency services?
04
This position requires maintaining composure and focus while handling high-stress or emotionally intense situations. Please describe a time in your past work or life experience where you had to remain composed and manage multiple responsibilities in a fast-paced environment.
05
An essential function of the Telecommunicator position is to operate the Division of Criminal Information (DCI) system. To do so, you must pass an extensive criminal background check. Have you ever been convicted of any criminal offense? If yes, please provide a detailed explanation, including the type of offense and conviction date(s).
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