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911 Telecommunications Jobs (NOW HIRING)

Gallatin County, MT

911 Systems Manager

Bozeman, MT · On-site

$92K/yr

... new telecommunications companies into the 9-1-1 system. Other Duties as Assigned * Perform a ... 911 phone system, EF Johnson P25 radio networks, and CAD/RMS (CentralSquare Pro Suite). * This ...

Provo City

911 Telecommunication Dispatchers

Provo, UT · On-site

$30.99/hr

Position Title: 911 Telecommunication Dispatchers Job Posting Closing Date: ***This is an OPEN FILE recruitment. Applications will be reviewed in the order they are received for any positions ...

Provo

911 Telecommunication Dispatchers

Provo, UT · On-site

$24.86 - $38.70/hr

Position Title: 911 Telecommunication Dispatchers Job Posting Closing Date: ***This is an OPEN FILE recruitment. Applications will be reviewed in the order they are received for any positions ...

Cayuga County New York

911 Administrator

Auburn, NY

$76K - $91K/yr

The 911 Administrator is an administrative position in the field of public safety with ... Good knowledge of the telecommunication operating methods and services provided by local police ...

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911 Telecommunications information

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$21.5K

$53.3K

$104K

How much do 911 telecommunications jobs pay per year?

As of Jun 15, 2026, the average yearly pay for 911 telecommunications in the United States is $53,332.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $58,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by 911 telecommunications professionals, and how can they be managed?

911 telecommunications professionals often face high-pressure situations, including handling multiple emergencies at once and communicating with distressed callers. They must remain calm, make quick decisions, and accurately relay information to first responders. Managing stress, practicing effective communication, and participating in ongoing training are crucial for success in this role. Many agencies also offer peer support and critical incident stress debriefings to help team members cope with challenging calls.

What are 911 telecommunications?

911 telecommunications refers to the vital work performed by emergency dispatchers who answer 911 calls and coordinate the response of police, fire, and medical services. These professionals receive emergency calls, gather critical information, and relay it to the appropriate first responders in real time. They play a crucial role in ensuring that help arrives quickly and efficiently, often providing life-saving instructions to callers before emergency personnel arrive. 911 telecommunications requires strong communication skills, the ability to remain calm under pressure, and knowledge of emergency protocols.

What is the difference between 911 Telecommunications vs 911 Dispatchers?

Aspect911 Telecommunications911 Dispatchers
Primary RoleOperate communication systems to connect callers with emergency servicesCoordinate and dispatch emergency responders based on calls received
CertificationsEmergency Communications certifications, CPR, and first aidEmergency Medical Dispatch (EMD), CPR, and dispatcher certifications
Work EnvironmentControl rooms, call centers, emergency communication centersEmergency dispatch centers, police, fire, EMS agencies
Industry UsageUsed by emergency communication centers to manage incoming callsUsed by emergency services to send responders to incidents

Both roles are essential in emergency response. 911 Telecommunications focuses on operating communication systems, while 911 Dispatchers actively coordinate responder deployment. They often work closely but have distinct responsibilities within emergency services.

How much do 911 dispatchers get paid?

911 dispatchers typically earn a median annual salary of around $45,000 to $50,000, with pay varying based on experience, location, and agency size. Entry-level positions may start lower, while experienced dispatchers or those in high-cost areas can earn over $60,000 annually. Many dispatchers work in shift environments and require certification in emergency communication procedures.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher can be competitive, as it requires passing written exams, background checks, and often completing specialized training or certification. Strong communication skills, the ability to handle stressful situations, and attention to detail are essential for the hiring process.

What are the key skills and qualifications needed to thrive as a 911 Telecommunications Operator, and why are they important?

To thrive as a 911 Telecommunications Operator, you need excellent multitasking abilities, strong decision-making skills, and typically a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency protocols is essential. Outstanding communication, emotional resilience, and the ability to remain calm under pressure are key soft skills for this role. These skills are crucial to ensure rapid, accurate response to emergencies, providing critical support to both callers and emergency personnel.

Is being a 911 dispatcher worth it?

911 dispatchers play a critical role in emergency response by quickly relaying information to first responders. The job often requires strong communication skills, the ability to handle high-stress situations, and shift work, including nights and weekends. Compensation varies by location and experience, and the role can be emotionally demanding but also rewarding for those committed to public service.

What qualifications do I need to be a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, strong communication and multitasking skills, and the ability to work under pressure. Some agencies require completion of training programs and may prefer prior experience in emergency services or certifications such as CPR or emergency dispatch training.
More about 911 Telecommunications jobs
What cities are hiring for 911 Telecommunications jobs? Cities with the most 911 Telecommunications job openings:
What states have the most 911 Telecommunications jobs? States with the most job openings for 911 Telecommunications jobs include:
What job categories do people searching 911 Telecommunications jobs look for? The top searched job categories for 911 Telecommunications jobs are:
911 Telecommunications jobs near you
Infographic showing various 911 Telecommunications job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, 1% Contract, and 1% Nights. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $53,332 per year, or $25.6 per hour.

911 Systems Manager

Gallatin County, MT

Bozeman, MT • On-site

$92K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Salary: $92,747.20 Annually
Location : 911- Vaquero Parkway, Bozeman, MT
Job Type: Full-Time
Job Number: 00837
Department: 911 Dispatch
Opening Date: 05/27/2026
Closing Date: 6/19/2026 4:00 PM Mountain
POSITION OVERVIEW
This position is in the 911 Department and is responsible for the strategic oversight, technical management, and continuous improvement of mission-critical public safety infrastructure for Gallatin County. Position works with the representatives of all public safety interests in seeing communications needs are being met. This position reports to the 911 Director and exercises supervision over the CAD Administrator, 911 Information Technologist and the 911 Radio Technician positions.
  • Provides project management and planning for all future projects related to the 911 radio, phone and computer systems and technology.
  • Responsible for the financial management related to 911 technology systems (radio, telephone and computer systems).
  • Administers the frequency licensing and serves as the primary coordination point regarding radio frequency related issues with system end users, vendors, co-located users, landowners and other parties.
  • Administers and maintains a system monitoring, preventative maintenance, and equipment replacement program.
  • Maintains a current system operations diagram to include equipment specifics and equipment failover plan.
  • Develop and maintain communication system strategic plan to address replacement and additional equipment, addressing end goal and progressive steps based on a prioritized basis and fiscal year budgets.
  • Serves as a project manager for system maintenance and upgrades by coordinating vendors and system users.
  • Coordinates all Gallatin County public safety communications activities; works closely with state and federal agencies, as well as surrounding local governmental agencies to design, procure, implement, and maintain an interoperable radio communication system.
  • Works closely with user agencies to ensure the systems design, operational aspects and specifications for the system to meet their specific needs today and into the near future.
  • Communicates and coordinates regularly with appropriate personnel to maximize the effectiveness and efficiency of interdepartmental operations and activities.
  • Accountable for addressing all the technical aspects of the County's public safety communications systems, including resolving technical issues associated with daily operations, the addition of new equipment technologies and the integration of new telecommunications companies into the 9-1-1 system.

Other Duties as Assigned
  • Perform a variety of other duties as assigned by the Director. This includes coordinating special projects and events, system research and analysis, attending meetings and special events, and attending continuing education and training as required. Attendance of these events and maintenance of systems will require availability after hours. If the County Commission proclaims a local emergency due to an actual or threatening disaster such as an earthquake, fire, riot, flood, etc., County employees may be required to provide services during the emergency and for a subsequent period of assessment and recovery.

QUALIFICATIONS
  • This position requires the knowledge of public safety technology planning, frequencies; public safety operations; theories: radio, phone and computer technology; and the ability to implement programs that crosses multiple jurisdictions; telecommunications, public safety communications, information processing and management principles and the knowledge of computer related software for word processing, statistics gathering, creating presentations and spreadsheets; the basic knowledge of microwave technology and operation; radio equipment and related communications equipment; the knowledge of public safety hardware, including network switches, voice routers, and emergency power systems. This position must also have knowledge of finance management. Position must be proficient with interpersonal skills in dealing with diverse groups and interests while remaining supportive of the goals and objectives of 9-1-1 communications. The position must possess the ability and willingness to quickly learn and use new skills and knowledge brought about by rapidly changing information and/or technology. Position must have the ability to establish and maintain effective working relationships and the ability to perform a wide variety of duties with accuracy under pressure of time-sensitive deadlines. This position also requires the ability to communicate effectively both verbally and in writing.
  • This position should have the ability to lead the maintenance and modernization of critical systems, including the Zetron 911 phone system, EF Johnson P25 radio networks, and CAD/RMS (CentralSquare Pro Suite).
  • This position should be cognizant of all relevant standards and regulations governing public safety Systems including, but not limited, those of the Association of Public Safety Officials (APCO), the Federal Aviation Administration (FAA), Federal Communications Commission (FCC), National Fire Protection Association (NFPA), National Emergency Number Association (NENA), and Occupational Safety and Health Administration (OSHA).

EDUCATION & EXPERIENCE
  • The required knowledge, skills, and abilities are typically acquired through a combination of education and experience equivalent to a bachelor's degree in telecommunications, electronics, electrical engineering, computer engineering, information technology or a closely related field and five (5) years related work experience or a combination of both.
  • Knowledge of or experience with VLAN segmentation, multicast traffic management, routing protocols, EF Johnson P25 radio systems, Central Square CAD/RMS/Jail, and Zetron phone systems is preferred.

SUPPLEMENTAL INFORMATION
As a condition of hire, the final candidate will be required to successfully pass a background investigation.
For application consideration, the following documents are required to be submitted when you apply online:
  • Cover Letter
  • Resume
  • Three (3) work references

Gallatin County is an equal opportunity employer. All applicants will be considered for employment on the basis of merit and qualifications without regard to race, color, religion, creed, political ideas, sex, sexual orientation, gender identity, age, marital status, national origin, or physical or mental disability.
HEALTH BENEFITS:
  • Individual health benefits premium is paid at 100% for full-time employees and pro-rated based on hours worked for part-time employees
  • Includes limited vision and dental coverage (Dental is provided by MetLife and includes a dental buy-up option)
  • Dependent health benefits premium is offered at very low costs
  • Coverage is effective the 1st of the month following 30 days of employment
  • Talkspace: In-Network behavioral health support through virtual counseling & psychiatry
  • Optional Supplemental Coverage is offered through Mutual of Omaha including Voluntary Accident Policy, Voluntary Critical Illness Policy and Voluntary Life Insurance Policy (also available for dependents)
  • FREE unlimited access and care to PMR Clinic East. This is a private Clinic and is available to all employees and family members who are enrolled in our health benefits.

FLEXIBLE SPENDING ACCOUNTS: Optional pre-tax, out-of-pocket medical expenses & day care expenses
COUNTY PAID LIFE INSURANCE: $50,000 Group Life Insurance Policy (eligible employees only) (age reductions apply)
COUNTY PAID LONG TERM DISABLITY INSURANCE: Eligible employees only, benefit duration shortens once a specific age is reached
RETIREMENT:
  • County employees are covered by the Public Employee's Retirement System (PERS)
  • County Deputies and Detention Officers are covered by the Sheriff's Retirement System (SRS)
  • An optional supplemental 457 deferred compensation plan/ROTH is available through Empower and Nationwide

PAID PARENTAL LEAVE:
  • Eligible employees are offered a maximum of six weeks (240 hours) of paid parental leave for the bonding and care of a newborn child or adoption of a child

SICK AND VACATION LEAVE:
  • Employees accrue 12 sick days and 3 weeks of vacation per year, depending on years of service. (Hours are pro-rated for part-time employees)
  • Leave starts accruing on an employee's date of hire and can be used as soon as time is in the books.

HOLIDAYS:
  • The County observes 11 legal holidays in even numbered years (Federal Election Day) and 10 legal holidays in odd numbered years.
  • A Floating Holiday is available to eligible employees after six months.

HEALTH CLUB MEMBERSHIPS: Discounted rates are offered at participating clubs with payroll deduction.
EMPLOYEE ASSISTANCE PROGRAM:
  • Offers a confidential counseling hotline and up to six sessions with a Licensed Professional Counselor at no cost to the employee. This program is also available to dependents.

WORLDWIDE TRAVEL EMERGENCY PROGRAM AND WILL & LEGAL PREPARATION SERVICES:
  • Limited 24/7 services anywhere in the world
  • Will and limited legal service

TUITION ASSISTANCE:
  • The County offers partial reimbursement of qualifying tuition expenses

BILINGUAL PAY:
  • Gallatin County allows for bilingual pay to employees that provide translation services to County departments and offices. The bilingual pay allows for extra compensation to employees that provide this service.

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