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911 Operator Jobs (NOW HIRING)

City of Waxahachie, TX

911 Dispatcher

Waxahachie, TX · On-site

$56K - $79K/yr

Procedures used in operating computer-aided dispatch and E-911 systems. * Standard radio broadcasting and dispatch procedures and rules. * Operations, services, and activities of the city. * English ...

Summit County, CO

911 Dispatcher

Frisco, CO · On-site

$35.38 - $50.89/hr

Regular Full-Time Department: 911 Center Opening Date: 06/03/2025 Closing Date: Continuous ... operating procedures. * Maintains incident and status histories accurately in the Computer Aided ...

Quantam

911 Systems Consultant

Philadelphia, PA · On-site

This includes Computer-Aided Dispatch (CAD), 911 call handling, radio communications, call logging, and related infrastructure operating across multiple City locations. Position Overview The 911 ...

King William County

911 Dispatcher

King William, VA

$44K/yr

Maintains working knowledge of operating procedures of agencies served by 911 center; Utilizes computer data base for mapping, data collection and computer aided dispatch; Performs related tasks as ...

City of Detroit

Telecommunications Operator

Detroit, MI · On-site

$44K/yr

... operating an input-output terminal device keyboard. Provides timely and accurate responses to ... Processes citizens' emergency call requests in situations where City 911 emergency call operations ...

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How much do 911 operator jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for 911 operator in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $28.85 per hour, depending on experience, location, and employer.

What is a 911 operator?

911 Operators, also known as emergency dispatchers, are professionals who answer emergency and non-emergency calls from the public. They are responsible for gathering essential information from callers, determining the nature and location of emergencies, and dispatching the appropriate emergency services, such as police, fire, or medical personnel. In addition to dispatching, they may provide life-saving instructions over the phone and must remain calm and composed under pressure. Their work is crucial to ensuring a swift and effective emergency response.

What are the key skills and qualifications needed to thrive as a 911 operator, and why are they important?

To thrive as a 911 Operator, you need strong communication skills, quick decision-making abilities, and a high school diploma or GED, with some agencies requiring specialized training or certification. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and radio equipment is essential. Exceptional emotional resilience, multitasking, and the ability to remain calm under pressure are critical soft skills for this role. These competencies ensure timely, accurate responses to emergencies, which directly impact public safety and successful emergency outcomes.

What are some of the biggest challenges 911 operators face during high-stress calls, and how can they manage them effectively?

911 Operators frequently handle high-pressure situations, such as medical emergencies or crimes in progress, where staying calm is crucial. The biggest challenges include managing emotional callers, quickly gathering accurate information, and prioritizing multiple incidents simultaneously. Effective operators rely on strong communication skills, standardized protocols, and support from their team to ensure efficient and compassionate responses. Many agencies also provide regular training and access to peer support programs to help operators cope with job-related stress.

What is the difference between 911 Operator vs Emergency Dispatcher?

Aspect911 OperatorEmergency Dispatcher
Required CredentialsHigh school diploma, communication skills, sometimes certificationsHigh school diploma, communication skills, often similar certifications
Work EnvironmentEmergency call centers, public safety agenciesEmergency call centers, public safety agencies
Employer & IndustryPolice, fire, EMS departmentsPolice, fire, EMS departments
Job FunctionsAnswer emergency calls, gather info, dispatch servicesAnswer emergency calls, coordinate dispatch, provide info

Both 911 Operators and Emergency Dispatchers work in emergency call centers, answering calls and dispatching services. The roles are often used interchangeably, with slight variations depending on the agency. Generally, they require similar skills and certifications, focusing on quick response and communication. The main difference lies in terminology used by different agencies, but their core responsibilities and work environments are very similar.

What does a 911 operator do?

A 911 operator works in an emergency dispatch center receiving calls from the general public. Also known as emergency dispatchers, in this job, you answer the phone when someone calls the 911 emergency number. Your job duties include answering phone calls in a 24-hour call center, collecting information from callers regarding the emergency situation, and dispatching the appropriate safety personnel to assist the callers. As a 911 operator, many of the phone calls you receive are serious in nature and can be traumatic, so you must be able to work well under this stress and maintain strong communication skills.

More about 911 Operator jobs
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911 Operator jobs near you
Infographic showing various 911 Operator job openings in the United States as of August 2026, with employment types broken down into 43% Full Time, 55% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $56,159 per year, or $27 per hour.

911 Dispatcher

St John Parish Sheriff's Office

La Place, LA • On-site

$40K - $46K/yr

Full-time

Re-posted 5 days ago

Job description

The role of a 911 Communication Telecommunicator ispivotal in managing both emergency and non-emergency calls for service.Telecommunicators are responsible for dispatching police, fire, and emergencymedical services, making it a high-stress position that requiresprofessionalism and dedication. Operators handle various calls from the publicconcerning law enforcement, fire emergencies, medical crises, and after-hoursutility issues. They must make swift, precise decisions that can greatly affectpublic safety outcomes. Furthermore, teamwork is essential, as operators areexpected to assist colleagues during less busy times or when handlinglower-priority tasks. This essential role often requires operators to workduring natural disasters, such as hurricanes or other significant events.
Essential Functions:
The followingoutlines the primary duties, responsibilities, and required skills for aTelecommunicator:
• Performdata entry and retrieval using multiple law enforcement computer systems.
• Maintainup-to-date knowledge of applicable laws and regulations.
• Upholdstrict confidentiality concerning any information acquired during employment.
• Respondappropriately under the pressure of life-and-death situations.
• Demonstratestrong verbal and written communication skills.
• Workrotating shifts, including evenings, nights, weekends, and holidays; beavailable for extended shifts, emergency callouts, and on-call situations whenneeded.
• Efficiently assess and prioritize multiple tasks.
• Operatea telephone and radio console to handle emergency and non-emergency servicesand complaints.
Requirements:
- High school diploma from an accredited school or GED equivalent.
- Must be a U.S. citizen.
- Be at least 18 years of age.
- Able to work rotating 12-hour shift assignments, including holidays, weekends, and declared state of emergency events.
- Must pass a thorough background screening, polygraph examination, and drug screen.
Special Requirements:
To ensure competency, each operator must complete andpass a computer-based assessment that evaluates the following areas:
Decision-making: The ability to make quick, accuratedecisions in emergency situations.
Data Entry MT: Skill in accurately hearing and recordinginformation.
Call Summarization: Proficiency in listening, understanding, and succinctly summarizinginformation.
Memory Recall and Numeric): Capability to learn and recall relevantinformation.
Prioritization: The skill to identify and differentiatebetween immediate assistance needs.
Spelling: Ademonstrated proficiency in spelling.
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