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911 Operator Jobs in Ontario (NOW HIRING)

Allied Universal

Control Centre Operator

Mississauga, ON · On-site

CA$20/hr

The Control Centre Operator for our National Communications Centre will be responsible for intake ... Prior security-related experience. (preferred) * 911 or Police Foundations training, preferred

Jacobs & Thompson Inc

Machine Operator

Barrie, ON · On-site

We are seeking a reliable and detail-oriented Machine Operator to join our manufacturing team. The ideal candidate will be responsible for setting up, operating, and maintaining machinery used in the ...

Carpenter Canada Co.

Machine Operator

Woodbridge, ON · On-site

CA$25.06/hr

Carpenter Co. has an immediate opening for a Machine Operator at our Toronto manufacturing plant working on our laminator machine. This position's primary job is to work within a team operating ...

IKO Industries, Inc

Production Operator

Madoc, ON · On-site

CA$25.80/hr

IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and ...

Team Integrity

Gundrill Operator

Oldcastle, ON

The Gundrill Operators will report directly to the Machine Leader. We offer competitive wages, health and dental benefits, a company-matched pension plan, semi-annual bonuses, an employee reward and ...

Precinmac

Machine Operator

Milton, ON · On-site

CA$19 - CA$29/hr

CNC Machine Operator Reports To: Shift Supervisor Direct Reports: No Direct Reports for this role Summary A CNC Machine Operator is required to ensure the safe, efficient operation, and cleaning of ...

CIM Metals Inc.

Be Seen First

Waterjet Operator / CNC Waterjet Machine Operator

Burlington, ON · On-site

The Waterjet Operator will be responsible for safely operating advanced cutting equipment to produce precision metal components while meeting customer specifications, production schedules, and ...

Polycorp

Machine Operator

Elora, ON · On-site

CA$19.38/hr

Machine Operator * Elora * Permanent full-time, rotating continental shifts * Full benefits and RSP contributions * Starting from $19.38/hour, commensurate with experience Do you want to work in a ...

IKO Industries, Inc

Production Operator

Barrie, ON · On-site

CA$28.28/hr

IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and ...

IKO Industries, Inc

Production Operator

Hawkesbury, ON · On-site

$25.53 - $29.41/hr

IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and ...

Linamar

Machine Operator

Salford, ON · On-site

Machine Operator Job Summary: As a Machine Operator, you will operate various machines in the fabrication department. Responsibility: * Read, understand, and follow job order specifications ...

Greenhouse

Machine Operator

Mississauga, ON · On-site

CA$20.75/hr

Machine Operator - Food & Beverage (Full‑time, Permanent) Employer : Greenhouse Juice Co. (Certified B Corporation) Location : 3543 Nashua Dr, Mississauga, ON L4V 1R1 Language of work : English ...

Electromac

Production Operator

Tillsonburg, ON · On-site

CA$20 - CA$30/hr

The Production Operator is responsible for operating the Robot Weld Cell and producing quality parts. The ideal candidate will have prior experience reviewing part specifications and defects, be self ...

IKO Industries, Inc

Production Operator

Brampton, ON · On-site

CA$29.34/hr

IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and ...

Nexans

Operator (80554)

Trenton, ON

CA$29.69/hr

Machine Operators are responsible for safely operating manufacturing equipment, ensuring product quality meets specifications, and supporting efficient production flow. WORK LOCATION & FLEXIBILITY ...

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911 Operator information

See Ontario salary details

$10

$20

$29

How much do 911 operator jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for 911 operator in Ontario is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $24.28 per hour, depending on experience, location, and employer.

What is a 911 operator?

911 Operators, also known as emergency dispatchers, are professionals who answer emergency and non-emergency calls from the public. They are responsible for gathering essential information from callers, determining the nature and location of emergencies, and dispatching the appropriate emergency services, such as police, fire, or medical personnel. In addition to dispatching, they may provide life-saving instructions over the phone and must remain calm and composed under pressure. Their work is crucial to ensuring a swift and effective emergency response.

What does a 911 operator do?

A 911 operator works in an emergency dispatch center receiving calls from the general public. Also known as emergency dispatchers, in this job, you answer the phone when someone calls the 911 emergency number. Your job duties include answering phone calls in a 24-hour call center, collecting information from callers regarding the emergency situation, and dispatching the appropriate safety personnel to assist the callers. As a 911 operator, many of the phone calls you receive are serious in nature and can be traumatic, so you must be able to work well under this stress and maintain strong communication skills.

What are the key skills and qualifications needed to thrive as a 911 operator, and why are they important?

To thrive as a 911 Operator, you need strong communication skills, quick decision-making abilities, and a high school diploma or GED, with some agencies requiring specialized training or certification. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and radio equipment is essential. Exceptional emotional resilience, multitasking, and the ability to remain calm under pressure are critical soft skills for this role. These competencies ensure timely, accurate responses to emergencies, which directly impact public safety and successful emergency outcomes.

What are some of the biggest challenges 911 operators face during high-stress calls, and how can they manage them effectively?

911 Operators frequently handle high-pressure situations, such as medical emergencies or crimes in progress, where staying calm is crucial. The biggest challenges include managing emotional callers, quickly gathering accurate information, and prioritizing multiple incidents simultaneously. Effective operators rely on strong communication skills, standardized protocols, and support from their team to ensure efficient and compassionate responses. Many agencies also provide regular training and access to peer support programs to help operators cope with job-related stress.

What is the difference between 911 Operator vs Emergency Dispatcher?

Aspect911 OperatorEmergency Dispatcher
Required CredentialsHigh school diploma, communication skills, sometimes certificationsHigh school diploma, communication skills, often similar certifications
Work EnvironmentEmergency call centers, public safety agenciesEmergency call centers, public safety agencies
Employer & IndustryPolice, fire, EMS departmentsPolice, fire, EMS departments
Job FunctionsAnswer emergency calls, gather info, dispatch servicesAnswer emergency calls, coordinate dispatch, provide info

Both 911 Operators and Emergency Dispatchers work in emergency call centers, answering calls and dispatching services. The roles are often used interchangeably, with slight variations depending on the agency. Generally, they require similar skills and certifications, focusing on quick response and communication. The main difference lies in terminology used by different agencies, but their core responsibilities and work environments are very similar.

How do you get a job as a 911 operator?

To become a 911 operator, candidates typically need a high school diploma or equivalent, pass a background check, and complete training provided by the hiring agency. Strong communication skills, the ability to remain calm under pressure, and knowledge of emergency protocols are essential for the role.

How long does it take to become a 911 operator?

Becoming a 911 operator typically requires completing a training program that lasts from a few weeks to several months, depending on the department's requirements. Candidates usually need a high school diploma or equivalent, pass background checks, and may need to obtain certifications such as Emergency Medical Dispatch (EMD) or Emergency Telecommunicator Certification. Ongoing training is often provided to develop communication skills and familiarity with dispatch systems.
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The top searched job categories for 911 Operator jobs in Ontario are:

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Cities in Ontario with the most 911 Operator job openings:

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911 Operator jobs near you
Infographic showing various 911 Operator job openings in Ontario as of August 2026, with employment types broken down into 41% Full Time, 57% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $43,133 per year, or $20.7 per hour.

Control Centre Operator

Allied Universal

Mississauga, ON • On-site

CA$20/hr

Full-time

Medical, Dental, Vision, Life

Re-posted 5 days ago

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,581 frontline employees who took The Breakroom Quiz

78th of 117 rated security

Job description

Overview

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Job DescriptionThe Control Centre Operator for our National Communications Centre will be responsible for intake, triage and escalation of all types of incidents reported to the center, with the assistance of the Supervisor. The Operator will also be responsible for documentation and data entry, monitoring various systems and responding to email and telephone calls in a professional and timely manner.  Job Title: Control Centre Operator Location: Mississauga, ONPay rate: $20.00 per hourType: Full Time & Part timePositions: 2 Full time & 2 Part time openingsSuccessful candidates must be available to work the above rotational schedules and shift timings. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:  The Control Centre Operator will be responsible for managing team members in a call center environment.
  • Answer incoming calls and respond to emails.
  • Accurate and timely dispatching of alarm calls (internal and external)
  • Handle customer inquiries both over the phone and by email
  • Enter new client locations / information into system(s);
  • Informs clients (internal & external) by explaining procedures; answering questions; providing information.
  • Identify and Escalate priority issues, critical incidents and escalate as per procedure
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
  • Route calls to appropriate area/department.
  • Ensure training manual is updated with new procedures/functions
  • Follow up with customer (internal & external) calls/emails as / when necessary
  • Create monthly client reports
  • Accurate bi-weekly payroll reporting
  • Create and distribute daily internal reports / shift reports / weekly reports
  • Scheduling of staff (manage time off, sick days accurately)
  • Assist in training new operators
  • Maintain database and manuals (Procedural manual, subcontractor list etc.)
  • Assist in managing employee performance ( job performance issues, compliments/complaints)
  • Completion of Annual Employee Reviews (members under each team lead)
  • Employee Access cards - printing and providing quality assurance, assist with distribution
  • *Remote Video Monitoring - key function/role to be determined
  • Other job functions as assigned by immediate manager or Senior Director
 QUALIFICATIONS
  • Prior call center and Customer Service experience
  • Ability to work independently
  • Written and Oral Communication
  • Data Entry / Attention to Detail
  • Ability to think strategically
  • Ability to motivate immediate team members
  • Ability to reason through complex problems and reach sound decisions
  • Able to effectively multi-task
  • People management skills
  • Ability to work in a stressful environment
  • Ability to motivate and encourage others
  • Prior security-related experience. (preferred)
  • 911 or Police Foundations training, preferred
  • Prior experience in managing a team, call center environment (preferred but not required)
 EDUCATION:
  • High School Diploma or equivalent
  • Proficient in computer applications
 BENEFITS: 
  • Opportunities for career growth and advancement.
  • Paid training and development programs.
 Disclaimer:As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references Closing

Allied Universal is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.

Requisition ID2026-1597567Employment Type: FULL_TIME

What Allied Universal employees say

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Hours and flexibility

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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