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Emergency Dispatch Operator Jobs (NOW HIRING)

EMERGYCARE INC

Emergency Dispatch Operator

Erie, PA

Nature and Scope This position is fully responsible for receiving, evaluating, processing and dispatching emergency and non-emergency calls for assistance from the general public and other public ...

D-H Lebanon-MHMH

Emergency Dispatch Operator

Lebanon, NH · On-site

$17 - $26.35/hr

Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations. * Performs other ...

Rockingham County (NH)

Dispatch Operator

Exeter, NH

$25.67 - $36.17/hr

The Administrative Services Division includes an Emergency Dispatch Center that operates 24 Hours/Day, 7 Days/Week. The Dispatch Operator is a vital part of our team who assists law enforcement and ...

Rockingham County, NH

Dispatch Operator

Exeter, NH

The Administrative Services Division includes an Emergency Dispatch Center that operates 24 Hours/Day, 7 Days/Week. The Dispatch Operator is a vital part of our team who assists law enforcement and ...

Rockingham County, NH

Dispatch Operator

Brentwood, NH · On-site

$25.67 - $36.17/hr

The Administrative Services Division includes an Emergency Dispatch Center that operates 24 Hours/Day, 7 Days/Week. The Dispatch Operator is a vital part of our team who assists law enforcement and ...

Constellis

Dispatch Operator

Washington, DC · On-site

$29.26/hr

Think and act quickly, calmly, and accurately in emergency situations and under stressful ... Operate multi-channel radio and telephone dispatch equipment * Access Federal, State, and local ...

Constellis

Dispatch Operator

Battle Creek, MI

$22.75/hr

Think and act quickly, calmly, and accurately in emergency situations and under stressful ... Operate multi-channel radio and telephone dispatch equipment. * Access Federal, State, and local ...

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Emergency Dispatch Operator information

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How much do emergency dispatch operator jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for emergency dispatch operator in the United States is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.39 per hour, depending on experience, location, and employer.

What are some common challenges faced by Emergency Dispatch Operators, and how are they addressed in the workplace?

Emergency Dispatch Operators often encounter high-pressure situations, including handling multiple urgent calls, managing distressed callers, and making quick decisions with limited information. To address these challenges, employers typically provide comprehensive initial training, ongoing support, and access to stress management resources. Many dispatch centers also emphasize teamwork, with operators collaborating closely to ensure effective communication and coverage during peak times. Regular debriefings and a supportive culture help operators process difficult calls and maintain their well-being.

What is the difference between Emergency Dispatch Operator vs 911 Dispatcher?

AspectEmergency Dispatch Operator911 Dispatcher
CertificationsCPR, First Aid, Emergency Medical Dispatch (EMD) certificationCPR, First Aid, EMD certification
Work EnvironmentCall centers, emergency response centersCall centers, emergency response centers
Employer & IndustryPublic safety agencies, police, fire, EMSPublic safety agencies, police, fire, EMS
Search & UsageOften searched as 'Emergency Dispatch Operator vs 911 Dispatcher'Often searched as '911 Dispatcher vs Emergency Dispatch Operator'

Both roles involve handling emergency calls, providing critical information, and coordinating response teams. The terms are often used interchangeably, but '911 Dispatcher' is more commonly recognized by the public, while 'Emergency Dispatch Operator' emphasizes the operational aspect of dispatching emergency services.

What does an Emergency Dispatch Operator do?

An Emergency Dispatch Operator is responsible for answering emergency calls, gathering vital information from callers, and dispatching the appropriate emergency services such as police, fire, or medical teams. They must remain calm under pressure, provide instructions to callers, and coordinate communication between emergency responders. Their role is crucial in ensuring fast and effective response during emergencies, often serving as the first point of contact for people in distress.

What are the key skills and qualifications needed to thrive as an Emergency Dispatch Operator, and why are they important?

To thrive as an Emergency Dispatch Operator, you need strong multitasking abilities, clear communication skills, and typically a high school diploma or equivalent. Proficiency with computer-aided dispatch (CAD) systems, radio equipment, and emergency response protocols is crucial. Emotional resilience, calmness under pressure, and active listening are essential soft skills that set top performers apart. These skills and qualities are vital for ensuring accurate, timely responses and maintaining public safety during emergencies.
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What job categories do people searching Emergency Dispatch Operator jobs look for? The top searched job categories for Emergency Dispatch Operator jobs are:
What are popular job titles related to Emergency Dispatch Operator jobs? For Emergency Dispatch Operator jobs, the most frequently searched job titles are:
Emergency Dispatch Operator jobs near you
Infographic showing various Emergency Dispatch Operator job openings in the United States as of May 2026, with employment types broken down into 43% Full Time, 43% Part Time, 2% Temporary, and 12% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $38,199 per year, or $18.4 per hour.
Emergency Dispatch Operator

Emergency Dispatch Operator

Johnson Controls

Kansas City, MO • On-site

$16/hr

Full-time

Posted 8 days ago

Johnson Controls rating

8.0

Company rating: 8.0 out of 10

Based on 386 frontline employees who took The Breakroom Quiz

130th of 516 rated manufacturers

Job description

Job Description
Customer Service Agents and/or Dispatchers Needed:

Starting at $14-$16 hourly based on experience! Looking for advancement and a raise? This position has a built in promotion program that will allow you to earn 2 raises in your first six months! Candidates who are bilingual in Spanish and English are welcome to apply as well, with great compensation.

What you will do

  • Our Customer Service Agents will serve as Emergency Dispatch Operators, monitoring systems for alarm signals and responding to alarms using the information provided in instruction screens.

  • You will learn about the dispatch operator role and standard operating procedures through our paid training course.
  • Once on the job, you will place the necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties.
  • Part of your job will be to properly document what happened and how you handled this situation within the system and make sure you followed all of the appropriate steps.
How you will do itAs an Emergency Dispatch Operator, you will participate in a five-week training program. We provide a fun and interactive learning environment. You will learn about the role and the great opportunities within our company, what is expected of you, how we monitor your performance and work together through the training classes so that you can be a successful Emergency Dispatch Operator.You will also be automatically enrolled in our Completion Bonus Program, where they will be able to earn 3 bonuses in your first year!What we look forRequired
  • Must be 18 years old
  • Multiple shifts available
  • Minimum of six (6) months of customer service experience; one year or more call center experience preferred
Preferred
  • High school diploma or GED preferred
  • Excellent communication skills
  • Able to type between 20 - 25 wpm
  • Basic knowledge of computer applications
  • Ability to work efficiently under pressure
  • Strong problem-solving skills
  • Strong organizational skills
  • Strong work ethic
Day Shifts Available! Full TimeTraining Class Start Date:Monday, December 16th, 2024Time: 1:00 PM - 9:30 PM CST; Monday through Friday for 4 weeks

#JCI

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

What Johnson Controls employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Johnson Controls

Sourced by ZipRecruiter

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings. We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions. Johnson Controls offers the world’s largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, we’re helping customers achieve their sustainability goals and power their mission.

Industry

Machinery manufacturing, water transportation, public safety statistics centers and offices and manufacturing

Company size

10,000+ Employees

Headquarters location

Milwaukee, WI, US

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