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Emergency Operator Jobs (NOW HIRING)

City of Billings

$20.39 - $27.32/hr

Under close supervision and upon completion of training, to receive emergency and non-emergency telephone calls from the public; to question callers to determine information pertinent to responder ...

AMR

Ambulance Operator

Alcoa, TN · On-site

AMBULANCE OPERATOR FULL-TIME Opportunity We're hiring Ambulance Operators that will respond to emergency and/or non-emergency requests for transportation needs and deliver high-quality care ...

City of Webster

Fire Driver/ Operator

Webster, TX · On-site

$24.34/hr

The City of Webster Fire Department is accepting applications for the position of Driver/ Operator ... Must obtain (TDHS) Emergency Medical Technician - Advanced certification within 1 year of hire date.

Global Medical Response

Ambulance Operator

Alcoa, TN · On-site

AMBULANCE OPERATOR FULL-TIME Opportunity We're hiring Ambulance Operators that will respond to emergency and/or non-emergency requests for transportation needs and deliver high-quality care ...

City of Webster

Fire Driver/ Operator

Webster, TX · On-site

... emergency situations. These may include services or duties different from those performed in the ... Operator PumperTCFP Aerial/OperatorA minimum of 2 years' experience as a Driver/OperatorMust obtain ...

AMR

Ambulance Operator

Alcoa, TN

AMBULANCE OPERATOR FULL-TIME Opportunity We're hiring Ambulance Operators that will respond to emergency and/or non-emergency requests for transportation needs and deliver high-quality care ...

ClearanceJobs

EOC Operator Jobs

Washington, DC · On-site

Maintains policies and procedures for specific emergency response, continuity planning and disaster ... Microsoft Windows Operating Systems, Microsoft applications suite and web-based application ...

Leidos

EOC Operator

Washington, DC · On-site

$59K - $106K/yr

Maintains policies and procedures for specific emergency response, continuity planning and disaster ... Windows Operating Systems, Microsoft applications suite and web-based application environments.

Unified Business Technologies, Inc

The AMS operators will keep an accurate and detailed log of any event and every event, or other ... Collaborate with other departments (Director of Emergency Services Police Dispatcher and Shift ...

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Emergency Operator information

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How much do emergency operator jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for emergency operator in the United States is $21.45, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $22.84 per hour, depending on experience, location, and employer.

What is an emergency operator?

Emergency Operators, also known as 911 dispatchers or emergency dispatchers, are trained professionals who receive and manage emergency calls from the public. They gather essential information, assess the situation, and coordinate the appropriate emergency response, such as police, fire, or medical services. Emergency Operators play a critical role in ensuring that help is dispatched quickly and efficiently, often providing life-saving instructions to callers before first responders arrive. Their work requires excellent communication skills, the ability to stay calm under pressure, and knowledge of emergency procedures.

What skills and qualifications are needed to be an emergency operator?

To thrive as an Emergency Operator, you need excellent communication, multitasking abilities, and a strong understanding of emergency protocols, often supported by a high school diploma and specialized dispatcher training. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and possibly certifications such as Emergency Medical Dispatcher (EMD) are typically required. Outstanding stress management, decision-making, and empathy help you remain calm and effective during high-pressure situations. These skills ensure that critical information is relayed accurately and efficiently, directly impacting emergency response outcomes and public safety.

What challenges do emergency operators face and how are they supported?

Emergency Operators often encounter high-pressure scenarios where they must quickly assess situations, provide clear instructions, and coordinate with emergency responders, all while maintaining composure. The emotional intensity of handling urgent calls, sometimes involving life-or-death situations, can be challenging. To support operators, many organizations provide ongoing training in crisis communication, regular debriefing sessions, and access to mental health resources. Teamwork and strong supervisory support also play a crucial role in managing stress and ensuring effective responses.

What is the difference between Emergency Operator vs Emergency Dispatcher?

AspectEmergency OperatorEmergency Dispatcher
Required CredentialsHigh school diploma, CPR certification often preferredHigh school diploma, emergency communication training
Work EnvironmentCall centers, emergency response centersDispatch centers, emergency services offices
Employer & Industry UsagePolice, fire, EMS agenciesPolice, fire, EMS agencies
Common Search & ComparisonEmergency OperatorEmergency Dispatcher

Emergency Operators and Emergency Dispatchers often perform similar roles in emergency response, handling calls and coordinating services. While the terms are sometimes used interchangeably, Emergency Operators typically focus on initial call intake and basic assistance, whereas Emergency Dispatchers are more involved in coordinating and dispatching emergency units. Both roles require communication skills and emergency response knowledge, but their specific duties and training may vary depending on the agency.

How easy is it to get hired as an emergency operator?

Getting hired as an emergency operator typically requires a high school diploma or equivalent, strong communication skills, and the ability to handle stressful situations. Employers often conduct background checks and may require certification or training, which can vary by region but generally involves completing a training program before employment.

What do emergency operators do?

Emergency operators answer emergency calls and assess the situation to dispatch appropriate services such as police, fire, or medical personnel. They gather critical information, provide instructions to callers, and maintain communication until help arrives, often working in a call center environment with specialized communication tools.
More about Emergency Operator jobs

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What states have the most Emergency Operator jobs?

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What job categories do people searching Emergency Operator jobs look for?

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What are popular job titles related to Emergency Operator jobs?

For Emergency Operator jobs, the most frequently searched job titles are:

Emergency Operator jobs near you
Infographic showing various Emergency Operator job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $44,620 per year, or $21.5 per hour.

NON EMERGENCY OPERATOR (NEO) / Safe Car

Columbus, OH

MedCare
See more jobs at MedCareexternal

$16.48/hr

Full-time

Re-posted 18 days ago

Job description

Description

NEO - Non Emergency Operator/ Safe Car


No Experience Required - High School Diploma and Clean Driving Record - Endless Career Advancement Opportunities


PARTNERS FOR LIFE. Partners - not employees. Our partners are woven together for the same purpose and have chosen to embark on a lifelong partnership of respecting each other and the patients we serve. Encompassing the principles of Servant Leadership, our partners follow the core values of Safety, Integrity, Excellence, Accountability, and Compassion in our pursuit to provide premier medical transportation services. Through our acclaimed in-house education program, our partners are given opportunities for career and personal growth with an emphasis on work/life balance. All positions are provided with industry competitive compensation and benefits.


Join our journey - we are going places and you are an integral part of that future.

Job Description Summary

NEO (do not need EMT certification), under general supervision, and in accordance with Medical Control Board's policy, procedure and protocol, performs specific tasks required for the effective and efficient care of behavioral health patients in a pre-hospital setting and/or intra-facility transfers; as an operator of a Basic Life Support/Non-Emergency Secure and Safe SUV. Exhibits courteous and professional behavior while interacting with co-workers, patients, families, health care professionals, and public safety personnel. Promotes and maintains a smooth working relationship between management and employees. Operates and maintains company equipment in a safe and professional manner. These transfers will receive security escorts in and out of the vehicle.



Patient Care and Documentation1. Reviews daily agenda of pre-scheduled calls, locates address on map, if time permits.2. Transports patients and/or parcels according to schedule.3. Works expediently to ensure availability of resources in order to maximize utilization and productivity.4. Produces accurate, legible, and complete documentation on all runs.5. Maintains designated vehicle in a clean manner inside and outside.6. Completes a check out list daily, before driving vehicle.


Teamwork and Engagement

  1. Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback.
  2. Respectfully challenges ideas and shares alternate opinions but supports team decisions. Promotes cooperation and commitment within a team to achieve goals and deliverables.
  3. Adapts approach, goals, and methods to achieve solutions and results in changing situations.
  4. Contributes to a workplace that is free from harassment and respects individual differences.
  5. Meets company meeting attendance requirements. Is in compliance with attendance policies.
  6. Maintains capability to work at all bases as assigned. Will help facilitate the transition from one mode of transportation to another when primary mode is unavailable due to weather, maintenance or other factors.
  7. Completes daily base assignments and participates on committees/taskforces or special projects as assigned.

Safety and Security

  1. Is knowledgeable about job safety and security responsibilities. Adheres to all workplace safety and security regulations, standards, policies, and procedures.
  2. Demonstrates safe and secure work habits. Takes no shortcuts that increase risks. Looks for unsafe and non-secure practices in the workplace.
  3. Promptly reports actual or potential safety or security concerns.
  4. Protects the privacy of all Company and patient information in accordance with the Company's privacy policies, procedures, and practices, as required by federal and state law, and in accordance with general principles of professionalism as a health care provider. May access protected health information and other patient information only to the extent that is necessary to complete job duties.

Decision and Recommendation Quality

  1. Gathers information and others' input to allow a thorough assessment of risks and benefits of alternative approaches in decision-making and recommendations.
  2. Considers lessons learned from experience, differing needs, and the impact of the decision on others.
  3. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process.

Competitive Pay and Benefits with the following Shift Differentials

  • Monday-Thursday 7:00 p.m. - 7:00 a.m. $4.00 per hour
  • Friday, Saturday & Sunday 7:00 p.m. - 7:00 a.m. $5.00 per hour
  • Saturday & Sunday 7:00 a.m. - 7:00 p.m. $4.00 per hour



Requirements

Minimum Qualifications

1. High School diploma or equivalent required.

2. Previous experience with psychiatric health-care patients preferred.

3. Ability to complete an American Heart Association CPR and First Aid class within six months of employment. (Employer paid.)

4. Ability to complete de-escalation training provided by the company within 1 month of hire.

5. Demonstrated ability to read maps and a good knowledge of our service areas.

6. Must possess a valid Driver's License in state of employ, and be eligible for driving privileges based on current policies and procedures.

7. Work requires the skills necessary to quickly and safely transport patient using available resources, prioritize requests, and assists with patient care as directed.

8. Manages and copes effectively with stress related to the care of patients, families, and unpredictable situations within various care settings.

9. Work requires interpersonal skills necessary to interact effectively with internal and external personnel in stressful situations and to act as a representative of MedCare to the public.

10. Must be able to sit driving for long periods of time.

11. Must be able to effectively enter and exit all vehicles (listed above) without assistance and be able to be properly secured in all vehicles in both the driving compartment and patient care areas.

12. Must demonstrate alertness at all times.

13. Must be able to withstand high amounts of stress in uncontrolled environments.

14. Must maintain competency on assigned and alternate modes of transport.



Working ConditionsWorks outdoors, in weather common to the region, on a regular basis. Exposure to blood, body fluids or tissue.


MedFlight and MedCare provide equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

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