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Emergency Operator Jobs in Dallas, TX (NOW HIRING)

City of Frisco

Emergency Communications Officer

Frisco, TX · On-site

$54.07K - $78.40K/yr

Summary Under direct supervision of the Emergency Communications Supervisor(s), the Emergency ... Operating Procedures. Ability to work under stress and use sound judgment in emergencies. Ability ...

Trinity River Authority of Texas

Operator I

Ferris, TX

$16.75 - $22/hr

May be responsible for responding to various emergency situations as directed by supervisor. 8. ... Operator's Certificate of Competency is required within first year of employment. Class C ...

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Operator III

Ferris, TX · On-site

$16.75 - $22/hr

Acts as lead operator in the absence of the Senior Operator and Chief Operator. 7. Observes all ... May be responsible for responding to various emergency situations as directed by supervisor. 8. ...

Trinity River Authority of Texas

Operator III

Ferris, TX · On-site

$51.36K - $66.76K/yr

Acts as lead operator in the absence of the Senior Operator and Chief Operator. 7. Observes all ... May be responsible for responding to various emergency situations as directed by supervisor. 8. ...

Trinity River Authority of Texas

Operator III

Ferris, TX

$16.75 - $22/hr

Acts as lead operator in the absence of the Senior Operator and Chief Operator. 7. Observes all ... May be responsible for responding to various emergency situations as directed by supervisor. 8. ...

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Operator I

Roanoke, TX · On-site

$26.41/hr

May be responsible for responding to various emergency situations as directed by supervisor. 8. ... Operator's Certificate of Competency is required within first year of employment. Class C ...

Trinity River Authority of Texas

Operator I

Midlothian, TX · On-site

$42.25K - $54.92K/yr

May be responsible for responding to various emergency situations as directed by supervisor. 8. ... Operator's Certificate of Competency is required within first year of employment. Class C ...

tra

Operator I

Ferris, TX · On-site

$16.75 - $22/hr

May be responsible for responding to various emergency situations as directed by supervisor. 8. ... Operator's Certificate of Competency is required within first year of employment. Class C ...

tra

Operator II

Roanoke, TX · On-site

$29.11/hr

Operator II Salary : MIN $22.394 per hour - MID $29.112 per hour commensurate with experience and ... May be responsible for responding to various emergency situations as directed by supervisor. 8. ...

Trinity River Authority of Texas

Operator I

Roanoke, TX · On-site

$42.25K - $54.92K/yr

May be responsible for responding to various emergency situations as directed by supervisor. 8. ... Operator's Certificate of Competency is required within first year of employment. Class C ...

Scheels

Ferris Wheel Operator - Full Time

The Colony, TX · On-site

$20/hr

Operates the control console to start and stop the attraction and is fully knowledgeable of all control, loading, balancing, safety and emergency operating procedures (if applicable) * Must maintain ...

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Operator I

Waxahachie, TX · On-site

$20.31 - $22.31/hr

OPERATOR I SALARY: Start $20.31- $22.31 per hour, DOQ SHIFT DIFFERENTIAL PAY: * Second shift: + $2 ... Takes action to protect certain structures and equipment under emergency conditions. 8.May be ...

SCHEELS

Ferris Wheel Operator - Full Time

The Colony, TX · On-site

$20/hr

Operates the control console to start and stop the attraction and is fully knowledgeable of all control, loading, balancing, safety and emergency operating procedures (if applicable) * Must maintain ...

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Emergency Operator information

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$14

$21

$23

How much do emergency operator jobs pay per hour?

As of May 28, 2026, the average hourly pay for emergency operator in Dallas, TX is $21.22, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $22.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Emergency Operator, and why are they important?

To thrive as an Emergency Operator, you need excellent communication, multitasking abilities, and a strong understanding of emergency protocols, often supported by a high school diploma and specialized dispatcher training. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and possibly certifications such as Emergency Medical Dispatcher (EMD) are typically required. Outstanding stress management, decision-making, and empathy help you remain calm and effective during high-pressure situations. These skills ensure that critical information is relayed accurately and efficiently, directly impacting emergency response outcomes and public safety.

What are some common challenges Emergency Operators face during high-stress situations, and how are they supported in handling them?

Emergency Operators often encounter high-pressure scenarios where they must quickly assess situations, provide clear instructions, and coordinate with emergency responders, all while maintaining composure. The emotional intensity of handling urgent calls, sometimes involving life-or-death situations, can be challenging. To support operators, many organizations provide ongoing training in crisis communication, regular debriefing sessions, and access to mental health resources. Teamwork and strong supervisory support also play a crucial role in managing stress and ensuring effective responses.

What are Emergency Operators?

Emergency Operators, also known as 911 dispatchers or emergency dispatchers, are trained professionals who receive and manage emergency calls from the public. They gather essential information, assess the situation, and coordinate the appropriate emergency response, such as police, fire, or medical services. Emergency Operators play a critical role in ensuring that help is dispatched quickly and efficiently, often providing life-saving instructions to callers before first responders arrive. Their work requires excellent communication skills, the ability to stay calm under pressure, and knowledge of emergency procedures.

What is the difference between Emergency Operator vs Emergency Dispatcher?

AspectEmergency OperatorEmergency Dispatcher
Required CredentialsHigh school diploma, CPR certification often preferredHigh school diploma, emergency communication training
Work EnvironmentCall centers, emergency response centersDispatch centers, emergency services offices
Employer & Industry UsagePolice, fire, EMS agenciesPolice, fire, EMS agencies
Common Search & ComparisonEmergency OperatorEmergency Dispatcher

Emergency Operators and Emergency Dispatchers often perform similar roles in emergency response, handling calls and coordinating services. While the terms are sometimes used interchangeably, Emergency Operators typically focus on initial call intake and basic assistance, whereas Emergency Dispatchers are more involved in coordinating and dispatching emergency units. Both roles require communication skills and emergency response knowledge, but their specific duties and training may vary depending on the agency.

What cities near Dallas, TX are hiring for Emergency Operator jobs? Cities near Dallas, TX with the most Emergency Operator job openings:
Emergency Operator jobs near you
Infographic showing various Emergency Operator job openings in Dallas, TX as of May 2026, with employment types broken down into 1% As Needed, 64% Full Time, 34% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,140 per year, or $21.2 per hour.

Emergency Communications Officer

City of Frisco, TX

Frisco, TX • On-site

$54.07K - $78.40K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Salary : $54,066.22 - $78,395.98 Annually
Location : Frisco, TX
Job Type: Full Time
Job Number: 202302243
Department: Police Department
Division: POLICE SERVICES
Opening Date: 09/26/2025
Closing Date: Continuous
Summary
Under direct supervision of the Emergency Communications Supervisor(s), the Emergency Communications Officer responds to emergency and non-emergency calls and dispatches needed services. Directs calls to appropriate Fire Department and Police Department emergency services. Must be available to work any shift, holidays and/or weekends.
The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.
Essential Job Functions & Other Important Duties
  • Answers emergency and non-emergency telephone lines and directs calls accordingly.
  • Gathers information from callers including location, nature, severity, and status of emergencies.
  • Assesses need for response and dispatches services accordingly.
  • Provides pre-arrival medical instructions on medical emergency calls.
  • Assists First Responders by relaying information regarding calls for service.
  • Documents and corrects 911 location premise errors in CAD (Computer Assisted Dispatch).
  • Enters data and maintains CAD for cautionary information in alert files.
  • Notifies appropriate entities related to problems or complaints under their jurisdiction.
  • Enters, maintains, updates and researches information in the Local, State, and National Law Enforcement Telecommunication Systems.
  • Ensures telephone and computer dispatch equipment is operational.
  • Researches and responds to inquiries from other law enforcement agencies and departments.
  • Performs duties required for accreditation process.
  • Enters and maintains regional warrants in conjunction with the Frisco Municipal Court.
Other Important Duties:
  • Must be available to work varying shifts.
  • Monitors several police, fire, and city radios as required.
  • Required to attend meetings, conferences, and training.
  • Performs other related duties as assigned.
  • Regular and consistent attendance for the assigned work hours is essential.
Job Requirements
  • Knowledge of emergency response practices and procedures.
  • Knowledge of computers and related equipment, hardware, and software for researching, retrieving, and maintaining a variety of informational and tracking databases.
  • Ability to adhere to TCIC/NCIC and TLETS/NLETS rules, regulations, and requirements.
  • Ability to adhere to practices and procedures for responding to and dispatching emergency services utilizing computer aided dispatch system.
  • City policies and procedures, Police Department General Orders, and Communications' Standard Operating Procedures.
  • Ability to work under stress and use sound judgment in emergencies.
  • Ability to be assertive and calm in soliciting information from distressed callers.
  • Ability to type at a speed necessary for successful job performance.
  • Ability to quickly assimilate information and implement an appropriate course of action.
  • Ability to verbally communicate clearly and concisely in English to ensure on-the-job safety.
  • Skill in effective oral and written communications.
  • Skill in responding effectively and appropriately to emergency calls for assistance.
  • Skill in accessing and maintaining multiple police databases simultaneously.
  • Skill in resolving customer complaints and concerns.
Education, Experience, and Certifications/Licenses:
  • High School Diploma or G.E.D., and one (1) year data entry or customer service representative experience; or equivalent combination of education and experience.
  • Must obtain Texas Commission on Law Enforcement Telecommunicator certification within one (1) year of entering the position.
  • Must obtain IAED Emergency Medical Dispatch certification within one (1) year of entering the position,
  • Must obtain TCIC/NCIC and TDD (Telecommunications Device for the Deaf) certifications within six (6) months of entering the position.
  • Must be a United States citizen.
  • Must be a minimum of 18 years of age.
  • Must pass a pre-employment drug screen, hearing test, polygraph, psychological examination, criminal background check and MVR check.
  • Must possess a valid Driver's License.
Environmental Factors & Conditions/Physical Requirements
Environmental Factors and Conditions/Physical Requirements:
  • Work is performed in an emergency communications environment.
  • May be exposed irate and hostile individuals, emergency situations, and a high stress environment.
  • May be exposed to extended period of sitting, viewing monitors and/or talking on the telephone or radio.
  • Balancing - maintain equilibrium to prevent falling while walking, standing, or crouching.
  • Crouching - bending body forward by bending leg, spine.
  • Fingering - picking, pinching, typing, working with fingers rather than hand.
  • Hearing 1 - perceiving sounds at normal speaking levels, receive information.
  • Hearing 2 - receive detailed information, make discrimination in sound.
  • Mental Acuity - ability to make rational decisions through sound logic, deductive reasoning.
  • Reaching - extending hands or arms in any direction.
  • Repetitive Motion - substantial movements of wrists, hands, fingers.
  • Speaking - expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
  • Stooping - bending body downward, forward at waist, with full motion of lower extremities and back.
  • Talking 1- expressing ideas by spoken word.
  • Talking 2 - shouting to be heard above ambient noise.
  • Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
Work Environment:
  • Work performed is primarily sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Equipment and Tools Utilized:
  • Equipment utilized includes personal computer, copier, calculator, fax machine, other standard office equipment, police radio, video monitors, dispatch console, multiple law enforcement center databases and TDD.

City of Frisco benefits are available to all employees working full-time and scheduled to work at least 30 hours per week. More information is available at
01
Are you currently related to or living with anyone employed with the City of Frisco Police Department?
  • Yes
  • No

02
Are you at least 18 years of age or older?
  • Yes
  • No

03
Are you a United States Citizen?
  • Yes
  • No

04
Have you ever been convicted of or received deferred adjudication for a Class B misdemeanor within the last ten (10) years?
  • Yes
  • No

05
Have you ever been convicted of or received deferred adjudication for a Class A misdemeanor or felony?
  • Yes
  • No

06
Have you ever been convicted of or received deferred adjudication for a family violence offense?
  • Yes
  • No

07
Have you used or possessed marijuana or any product containing THC, within the last two (2) years?
  • Yes
  • No

08
If you were in the military what is the classification of your discharge?
09
Are you currently employed by the City of Frisco AND still within your probationary period?
  • Yes
  • No

10
Do you possess a valid State of Texas driver's license or are able to obtain one within thirty (30) days of employment?
  • Yes
  • No

11
Do you possess a High School diploma or GED AND one (1) year data entry or customer service representative experience, or equivalent combination of education and experience?
  • Yes
  • No

12
The Emergency Communications department operates 24 hours/365 days a year. Are you able to work any variation of shifts that may encompass morning, evening, and night hours?
  • Yes
  • No

13
If you have tattoos not covered by a standard swimsuit (female: two-piece, male: swim trunks), please describe your tattoos in detail, the location on your body, and meaning of the tattoo. (If no tattoos put N/A.)
14
If a Frisco Police Department employee referred you to apply, please provide their full name and 30#.

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