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Emergency Services Dispatcher Jobs (NOW HIRING)

Erickson

Emergency Services Dispatcher

Ashburn, VA · On-site

$20 - $24/hr

You will dispatch both emergency and routine calls for service, while also building a rapport with residents and visitors by providing personalized customer service and hospitality. Make a difference ...

Erickson

Emergency Services Dispatcher

Dallas, TX · On-site

$18/hr

You will dispatch both emergency and routine calls for service, while also building a rapport with residents and visitors by providing personalized customer service and hospitality. Make a difference ...

City of Fresno

Emergency Services Dispatcher II

Fresno, CA · On-site

$69K - $83K/yr

Journey level dispatchers shall answer and evaluate emergency police and emergency medical service calls; operate a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment ...

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Emergency Services Dispatcher information

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$26.5K

$48.1K

$67.5K

How much do emergency services dispatcher jobs pay per year?

As of Aug 13, 2026, the average yearly pay for emergency services dispatcher in the United States is $48,097.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is the difference between Emergency Services Dispatcher vs Emergency Medical Dispatcher?

AspectEmergency Services DispatcherEmergency Medical Dispatcher
CertificationsCPR, EMD certification often preferredEMD certification required, CPR often included
Work EnvironmentPublic safety agencies, police, fire, EMSEmergency call centers, EMS agencies
Employer & IndustryPublic safety, government agenciesHealthcare, EMS services
Search & Comparison IntentUnderstanding dispatcher roles in emergency responseFocus on medical emergency dispatching procedures

Emergency Services Dispatchers handle a broad range of emergency calls, coordinating police, fire, and EMS responses. Emergency Medical Dispatchers specialize in medical emergencies, providing pre-arrival instructions and medical guidance. While both roles require similar certifications and work in emergency call centers, their focus areas differ, with Emergency Medical Dispatchers concentrating on medical emergencies specifically.

What is an emergency services dispatcher?

Emergency Services Dispatchers are professionals responsible for receiving emergency calls and dispatching the appropriate emergency response teams, such as police, fire, or medical personnel. They gather essential information from callers, assess the situation, and coordinate the rapid response of emergency services. Dispatchers play a critical role in ensuring public safety by remaining calm under pressure, communicating clearly, and making quick decisions during emergencies.

How much do emergency services dispatchers get?

Emergency services dispatchers typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and employer. Entry-level positions may start lower, while experienced dispatchers or those in high-demand areas can earn higher wages, often supplemented by shift differentials and overtime opportunities.

Is it hard to be hired as an emergency services dispatcher?

Becoming an emergency services dispatcher typically requires passing a written exam, background check, and training program, with some positions requiring certifications such as CPR or emergency medical dispatch. Competition can be high due to the job's demanding nature and the need for strong communication and multitasking skills, but hiring standards vary by agency and location.

What skills and qualifications are needed to be an emergency services dispatcher?

To thrive as an Emergency Services Dispatcher, you need quick decision-making abilities, strong multitasking skills, and typically a high school diploma or equivalent with specialized dispatcher training. Familiarity with computer-aided dispatch (CAD) systems, radio communication tools, and emergency call protocols is essential. Excellent communication, emotional resilience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are vital to ensure accurate, timely emergency response and effective coordination between callers and first responders.

What challenges do emergency services dispatchers face during high-pressure incidents, and how are they supported?

Emergency Services Dispatchers frequently encounter high-stress situations, such as coordinating responses to multiple emergencies at once or managing calls involving distressed individuals. These challenges require the ability to remain calm, make quick decisions, and communicate clearly with both callers and first responders. Agencies often provide ongoing training, access to mental health resources, and team debriefings to ensure dispatchers are well-prepared and supported in handling the emotional and operational demands of the role.

Is it worth it to become an emergency services dispatcher?

Emergency services dispatchers play a critical role in coordinating emergency responses, often working in high-pressure environments with shift work and required certifications such as CPR or emergency communication training. The job offers stability, a sense of public service, and opportunities for advancement, but can also involve stressful situations and irregular hours.
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Emergency Services Dispatcher jobs near you
Infographic showing various Emergency Services Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,097 per year, or $23.1 per hour.

Emergency Services Dispatcher

Erickson Senior Living

Ashburn, VA • On-site

$20 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Location:
Ashby Ponds by Erickson Senior Living
Our Security and Emergency Services department is currently seeking an experienced Emergency Dispatcher to manage multiple Security & EMS systems from a central location. You will dispatch both emergency and routine calls for service, while also building a rapport with residents and visitors by providing personalized customer service and hospitality. Make a difference in people's lives and become part of a team that makes safety a top priority.
What we offer
  • Compensation: ranges from $20/hour-$24/hour, plus applicable shift differentials.
  • A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
  • Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
  • PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
  • 401k for all team members 18 and over with a company 3% match
  • Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
  • 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices!
  • Growth Opportunities - grow with the company as we open new communities and expand on our existing ones!

How you will make an impact
  • Track all pertinent information during your shift, and initiate the first level of the incident report for Security and Emergency Services Officer completion
  • Monitor the Emergency Call System for independent living
  • Track the status of residents involved in emergency situations
  • Monitor Fire Alarm System
  • Dispatch ambulance, private ambulances, or 911 as needed

What you will need
  • Prior experience in 911 call-taking/dispatching or Emergency Medical Services preferred
  • Ability to maintain composure and situational awareness while dealing calmly with emergencies, ambiguity, and new challenges
  • Effective communication skills with residents, visitors, and staff at all levels

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.
Ashby Ponds is a beautiful 132-acre continuing care retirement community in Loudoun County, Virginia. We're part of a growing national network of communities managed by Erickson Senior Living, one of the country's largest and most respected providers of senior living and health care. Ashby Ponds helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

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