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Emergency Services Dispatcher Jobs (NOW HIRING)

Erickson

Emergency Services Dispatcher

Ashburn, VA · On-site

$20 - $24/hr

You will dispatch both emergency and routine calls for service, while also building a rapport with residents and visitors by providing personalized customer service and hospitality. Make a difference ...

City of Fresno

Emergency Services Dispatcher II

Fresno, CA · On-site

$69K - $83K/yr

Journey level dispatchers shall answer and evaluate emergency police and emergency medical service calls; operate a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment ...

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Emergency Services Dispatcher information

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$26.5K

$48.1K

$67.5K

How much do emergency services dispatcher jobs pay per year?

As of Sep 3, 2026, the average yearly pay for emergency services dispatcher in the United States is $48,097.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is an emergency services dispatcher?

Emergency Services Dispatchers are professionals responsible for receiving emergency calls and dispatching the appropriate emergency response teams, such as police, fire, or medical personnel. They gather essential information from callers, assess the situation, and coordinate the rapid response of emergency services. Dispatchers play a critical role in ensuring public safety by remaining calm under pressure, communicating clearly, and making quick decisions during emergencies.

What skills and qualifications are needed to be an emergency services dispatcher?

To thrive as an Emergency Services Dispatcher, you need quick decision-making abilities, strong multitasking skills, and typically a high school diploma or equivalent with specialized dispatcher training. Familiarity with computer-aided dispatch (CAD) systems, radio communication tools, and emergency call protocols is essential. Excellent communication, emotional resilience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are vital to ensure accurate, timely emergency response and effective coordination between callers and first responders.

What challenges do emergency services dispatchers face during high-pressure incidents, and how are they supported?

Emergency Services Dispatchers frequently encounter high-stress situations, such as coordinating responses to multiple emergencies at once or managing calls involving distressed individuals. These challenges require the ability to remain calm, make quick decisions, and communicate clearly with both callers and first responders. Agencies often provide ongoing training, access to mental health resources, and team debriefings to ensure dispatchers are well-prepared and supported in handling the emotional and operational demands of the role.

What is the difference between Emergency Services Dispatcher vs Emergency Medical Dispatcher?

AspectEmergency Services DispatcherEmergency Medical Dispatcher
CertificationsCPR, EMD certification often preferredEMD certification required, CPR often included
Work EnvironmentPublic safety agencies, police, fire, EMSEmergency call centers, EMS agencies
Employer & IndustryPublic safety, government agenciesHealthcare, EMS services
Search & Comparison IntentUnderstanding dispatcher roles in emergency responseFocus on medical emergency dispatching procedures

Emergency Services Dispatchers handle a broad range of emergency calls, coordinating police, fire, and EMS responses. Emergency Medical Dispatchers specialize in medical emergencies, providing pre-arrival instructions and medical guidance. While both roles require similar certifications and work in emergency call centers, their focus areas differ, with Emergency Medical Dispatchers concentrating on medical emergencies specifically.

How much do emergency services dispatchers earn?

Emergency services dispatchers typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and employer. They often work in high-pressure environments and may require certifications such as Emergency Medical Dispatcher (EMD) or Public Safety Telecommunicator (PST).

Is it hard to be hired as an emergency services dispatcher?

Becoming an emergency services dispatcher typically requires completing a training program, passing a background check, and demonstrating strong communication and multitasking skills. Competition can vary depending on location and agency, but many employers seek candidates with relevant certifications and experience in emergency response or customer service.
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What states have the most Emergency Services Dispatcher jobs?

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What are popular job titles related to Emergency Services Dispatcher jobs?

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Emergency Services Dispatcher jobs near you
Infographic showing various Emergency Services Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $48,097 per year, or $23.1 per hour.

Emergency Services Dispatcher

USAJOBS - Search

Whitehall, OH

$47K/yr

Full-time

Posted 6 days ago

Job description

See below for important information regarding this job.Qualifications:To qualify for an Emergency Services Dispatcher, your resume and supporting documentation must support:
A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-06 level, applicants must possess one year of specialized experience equivalent to the GS-05 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
  • Answering 911 calls
  • Working with emergency services dispatch equipment
  • Providing instruction on emergency medical procedures
  • Interpreting pertinent laws and regulations
OTHER REQUIREMENTS:
1. Incumbent must successfully complete any and all required training, to include being certified at the Telecommunicator I & II levels and Hazardous Material Awareness within 9 months of being placed in this position. Failure to do so may result in removal from federal service.
2. Within one year, incumbent must obtain and maintain Cardio Pulmonary Resuscitation (CPR) certification and Emergency Medical Dispatch (EMD) certification.
3. Within thirty days, incumbent must obtain certification to operate the Law Enforcement Automated Data System (LEADS), in accordance with State of Ohio policy.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
To be found well-qualified as an ICTAP applicant, individuals need to demonstrate practical knowledge of major body systems and diagnostic signs to perform initial emergency medical dispatch (EMD) assistance to callers with medical emergencies; skill and ability to provide advanced EMD life support care advice over the phone to or for the patient until the emergency staff arrives on the scene; extensive knowledge of vehicle dispatching procedures; skill in emergency communication techniques and the operation of communication equipment to accurately obtain and relay information to and from responders, the emergency staff, health care providers, and other appropriate personnel.Education:Substitution of education may not be used in lieu of specialized experience for this grade level.
Employment Type: OTHER

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