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Emergency Services Dispatcher Jobs (NOW HIRING)

Erickson

Emergency Services Dispatcher

Ashburn, VA

$20 - $24/hr

You will dispatch both emergency and routine calls for service, while also building a rapport with residents and visitors by providing personalized customer service and hospitality. Make a difference ...

Erickson

Emergency Services Dispatcher

Dallas, TX

$18/hr

You will dispatch both emergency and routine calls for service, while also building a rapport with residents and visitors by providing personalized customer service and hospitality. Make a difference ...

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Emergency Services Dispatcher information

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$26.5K

$48.1K

$67.5K

How much do emergency services dispatcher jobs pay per year?

As of Jul 31, 2026, the average yearly pay for emergency services dispatcher in the United States is $48,097.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is the difference between Emergency Services Dispatcher vs Emergency Medical Dispatcher?

AspectEmergency Services DispatcherEmergency Medical Dispatcher
CertificationsCPR, EMD certification often preferredEMD certification required, CPR often included
Work EnvironmentPublic safety agencies, police, fire, EMSEmergency call centers, EMS agencies
Employer & IndustryPublic safety, government agenciesHealthcare, EMS services
Search & Comparison IntentUnderstanding dispatcher roles in emergency responseFocus on medical emergency dispatching procedures

Emergency Services Dispatchers handle a broad range of emergency calls, coordinating police, fire, and EMS responses. Emergency Medical Dispatchers specialize in medical emergencies, providing pre-arrival instructions and medical guidance. While both roles require similar certifications and work in emergency call centers, their focus areas differ, with Emergency Medical Dispatchers concentrating on medical emergencies specifically.

What are Emergency Services Dispatchers?

Emergency Services Dispatchers are professionals responsible for receiving emergency calls and dispatching the appropriate emergency response teams, such as police, fire, or medical personnel. They gather essential information from callers, assess the situation, and coordinate the rapid response of emergency services. Dispatchers play a critical role in ensuring public safety by remaining calm under pressure, communicating clearly, and making quick decisions during emergencies.

What are the key skills and qualifications needed to thrive as an Emergency Services Dispatcher, and why are they important?

To thrive as an Emergency Services Dispatcher, you need quick decision-making abilities, strong multitasking skills, and typically a high school diploma or equivalent with specialized dispatcher training. Familiarity with computer-aided dispatch (CAD) systems, radio communication tools, and emergency call protocols is essential. Excellent communication, emotional resilience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are vital to ensure accurate, timely emergency response and effective coordination between callers and first responders.

What are some common challenges Emergency Services Dispatchers face during high-pressure incidents, and how are they supported in handling them?

Emergency Services Dispatchers frequently encounter high-stress situations, such as coordinating responses to multiple emergencies at once or managing calls involving distressed individuals. These challenges require the ability to remain calm, make quick decisions, and communicate clearly with both callers and first responders. Agencies often provide ongoing training, access to mental health resources, and team debriefings to ensure dispatchers are well-prepared and supported in handling the emotional and operational demands of the role.

What is an emergency service dispatcher?

An emergency services dispatcher is a professional who receives emergency calls and coordinates response efforts by dispatching police, fire, or medical personnel. They must quickly assess situations, relay information accurately, and often work under high-pressure conditions using communication tools like radios and computer-aided dispatch systems.

What is the highest paying dispatcher job?

Emergency services dispatchers in specialized roles, such as air traffic or military dispatchers, tend to have higher salaries due to additional training and responsibilities. Generally, dispatchers with advanced certifications, experience, or working in high-demand sectors earn higher wages, with some specialized positions reaching six-figure salaries.

How much is a 911 dispatcher paid?

911 dispatchers, also known as emergency services dispatchers, typically earn a median annual salary of around $45,000 to $50,000, depending on experience, location, and agency size. Entry-level positions may start lower, while experienced dispatchers or those in high-demand areas can earn higher wages, often supplemented by shift differentials and overtime opportunities.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher can be competitive, as it requires passing written exams, background checks, and sometimes psychological evaluations. Candidates often need strong communication skills, the ability to handle stressful situations, and relevant certifications or training to increase their chances of being hired.
More about Emergency Services Dispatcher jobs
What cities are hiring for Emergency Services Dispatcher jobs? Cities with the most Emergency Services Dispatcher job openings:
Who are the top companies hiring for Emergency Services Dispatcher jobs? The top employers for Emergency Services Dispatcher jobs are:
What states have the most Emergency Services Dispatcher jobs? States with the most job openings for Emergency Services Dispatcher jobs include:
What job categories do people searching Emergency Services Dispatcher jobs look for? The top searched job categories for Emergency Services Dispatcher jobs are:
What are popular job titles related to Emergency Services Dispatcher jobs? For Emergency Services Dispatcher jobs, the most frequently searched job titles are:
Emergency Services Dispatcher jobs near you
Infographic showing various Emergency Services Dispatcher job openings in the United States as of July 2026, with employment types broken down into 7% Locum Tenens, 1% Internship, 6% As Needed, 80% Full Time, 5% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,097 per year, or $23.1 per hour.

Emergency Services Dispatcher

Purdue University

West Lafayette, IN • On-site

$40K - $52K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Purdue University rating

7.5

Company rating: 7.5 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

306th of 614 rated colleges and universities

Job description

Emergency Services Dispatcher
City: West Lafayette
Job Description:
Job Summary
The Purdue University Police Department is seeking an Emergency Services Dispatcher. In this role, you will learn, train, and become efficient as a dispatcher for Police, Fire, EMS and other University departments for the Purdue West Lafayette and Purdue Northwest campuses. Dispatchers are responsible for receiving and prioritizing information and requests for police, fire, medical, or university services assistance and to disseminate the information or requests efficiently and appropriately. You will retrieve, process, and enter sensitive and confidential information from multiple electronic sources and therefore are responsible for maintaining professional standards of confidentiality to meet security regulations. This position requires the ability to perform multiple tasks simultaneously, and to complete them correctly and efficiently. You must have effective oral and written communication skills as well as excellent listening skills to handle requests for service from phone calls, coworkers, and the general public. In addition, you will also serve as a back-up emergency services activator for other agencies and are responsible for activating the Purdue University emergency Alert notifications.
Overtime is necessary.
About Us:
Be a part of Administrative Operations-the organization that powers Purdue University by providing safe, reliable and transformative services. We support the university's day-to-day operations, as well as the strategic vision for the future.
Administrative Operations delivers a wide range of essential services through various positions, including custodians, construction project managers, electricians, firefighters, groundskeepers, plumbers and more. We are looking for hardworking, dedicated individuals as we continue to grow strong, service-focused teams across campus.
Team members work in collaborative environments where their contributions directly impact the success and daily experience of students, faculty, staff and campus visitors.
Our employees benefit from the stability of year-round work, competitive pay and a comprehensive benefits package that includes medical, dental and vision insurance, retirement plans, paid time off and opportunities for ongoing training and professional growth.
Apply now to begin your career with Administration Operations!
What We're Looking For:
  • High school diploma/GED
  • 0-2 years of emergency dispatcher experience
  • Must have demonstrated consistent use of good judgment
  • Ability to handle highly confidential information, always use discretion and work effectively under stressful situations
  • Must have excellent oral and written communication skills
  • Must act in a professional manner with the ability to exercise tact and diplomacy as needed to provide support to a diverse work group and customer base
  • Excellent listening and comprehension skills
  • Must be able to be assertive when needed
  • Must be able to work in a fast-paced environment with the ability to multi-task several job responsibilities at one time
  • Must be able to work independently as well as in a team environment
  • Must be able to obtain and hold certifications in Indiana Data and Communications System (IDACS), the National Crime Information Center (NCIC), Criminal Justice Information Security Regulations (CJIS) and Emergency Medical Dispatch (EMD)
  • The ability to work a flexible schedule
  • Cognitive map reading ability, and ability to perform multiple tasks in a proficient manner
  • Must have a good working knowledge and a high level of proficiency with Windows based operations such as MS Word, Excel, and Outlook
  • Must be able to type with a high level of accuracy
  • Must be able to lift and carry up to 20 pounds occasionally

Nice to Have:
  • Prior knowledge of Police Computer Aided Dispatch (CAD) and Records Management System (RMS) systems

What We'd Like You to Know:
  • This is a Full-Time position
  • Purdue University will not sponsor employment authorization for this position
  • A background check will be required for employment in this position
  • FLSA: Non-Exempt (Eligible For Overtime)
  • Retirement Eligibility: Non-exempt Defined Contribution Plan
  • Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days
  • Purdue University is an EO/EA University.

When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we've been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation.
Career Stream
Administrative and Operational Support 1
Pay Band: S045
Job Code: 20004129
Career Path Maker: https://www.purdue.edu/hr/careerpathmaker/Home/Overview
Who We Are:
Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.
EO
Purdue University is an EO/EA University.

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