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911 Operator Jobs in Quebec (NOW HIRING)

Vergers Leahy Inc.

Apply now! Position The Operator is responsible for starting up and operating the equipment under their responsibility in accordance with the company's established operating procedures.

Vergers Leahy Inc.

Apply now! Position The Operator is responsible for starting up and operating the equipment under their responsibility in accordance with the company's established operating procedures.

Vergers Leahy Inc.

Apply now! Position The Operator is responsible for starting up and operating the equipment under their responsibility in accordance with the company's established operating procedures.

NanoXplore

Production Operator

Montreal, QC · On-site

Position Summary NanoXplore is currently seeking a Production Operator for its plant located in Ville Saint-Laurent . This is a full-time, permanent position , working 4 days per week, 10 hours per ...

Lincoln Electric

Operator

Montreal, QC

Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric's innovative ...

Giesecke+Devrient

Machine Operator

Dorval, QC

CA$18.20/hr

The Machine Operator is responsible for following GDCAEP policies and procedures to ensure tasks are completed on time. This position requires high attention to detail. Responsibilities * Provide ...

Soucy

CA$23.29/hr

As an operator, you will play a key role in the manufacture of off-road products, while having the opportunity to grow within a flexible structure and alongside accessible managers. If you want to ...

Soucy

CA$23.29/hr

As an operator, you will play a key role in the manufacture of off-road products, while having the opportunity to grow within a flexible structure and alongside accessible managers. If you want to ...

Soucy

CA$23.29/hr

As an operator, you will play a key role in the manufacture of off-road products, while having the opportunity to grow within a flexible structure and alongside accessible managers. If you want to ...

CHEP

Day Production Operator

Boucherville, QC · On-site

CA$25.92/hr

About the Role The Production Operator repairs damaged CHEP pallets weighing between 50-70 lbs, using speed, accuracy, and attention to detail while ensuring safety, security, and productivity ...

CHEP

Night Production Operator

Boucherville, QC · On-site

CA$25.92 - CA$27.67/hr

About the Role The Production Operator repairs damaged CHEP pallets weighing between 50-70 lbs, using speed, accuracy, and attention to detail while ensuring safety, security, and productivity ...

ABB

Machine Operator

Pointe-claire, QC

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help ...

Owens Corning

Operator, Production 2

Windsor, QC

Qui sommes-nous? Nous faisons partie d'Owens Corning . Nous sommes Owens Corning, Division Portes Windsor . Nous sommes un manufacturier de portes qui fabrique et exporte des portes de haute-qualite ...

Owens Corning

Operator, Production 2

Windsor, QC

Qui sommes-nous? Nous faisons partie d'Owens Corning . Nous sommes Owens Corning, Division Portes Windsor . Nous sommes un manufacturier de portes qui fabrique et exporte des portes de haute-qualite ...

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All Jobs911 Operator Jobs911 Operator Jobs in Quebec

911 Operator information

See Quebec salary details

$10

$20

$29

How much do 911 operator jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for 911 operator in Quebec is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $24.28 per hour, depending on experience, location, and employer.

What are 911 Operators?

911 Operators, also known as emergency dispatchers, are professionals who answer emergency and non-emergency calls from the public. They are responsible for gathering essential information from callers, determining the nature and location of emergencies, and dispatching the appropriate emergency services, such as police, fire, or medical personnel. In addition to dispatching, they may provide life-saving instructions over the phone and must remain calm and composed under pressure. Their work is crucial to ensuring a swift and effective emergency response.

What are the key skills and qualifications needed to thrive as a 911 Operator, and why are they important?

To thrive as a 911 Operator, you need strong communication skills, quick decision-making abilities, and a high school diploma or GED, with some agencies requiring specialized training or certification. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and radio equipment is essential. Exceptional emotional resilience, multitasking, and the ability to remain calm under pressure are critical soft skills for this role. These competencies ensure timely, accurate responses to emergencies, which directly impact public safety and successful emergency outcomes.

How to become a 911 dispatcher?

To become a 911 dispatcher, applicants typically need a high school diploma or equivalent, pass a background check, and complete training provided by the employing agency. Certification in emergency medical dispatch or other relevant skills may be required, and strong communication and multitasking abilities are essential for the role.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher typically requires passing a written exam, background check, and training program, which can be competitive due to the job's high responsibility. Candidates often need strong communication skills, the ability to handle stressful situations, and sometimes certification in emergency dispatching. The hiring process can be rigorous, but meeting the qualifications and demonstrating relevant skills improves chances of being hired.

What are some of the biggest challenges 911 Operators face during high-stress calls, and how can they manage them effectively?

911 Operators frequently handle high-pressure situations, such as medical emergencies or crimes in progress, where staying calm is crucial. The biggest challenges include managing emotional callers, quickly gathering accurate information, and prioritizing multiple incidents simultaneously. Effective operators rely on strong communication skills, standardized protocols, and support from their team to ensure efficient and compassionate responses. Many agencies also provide regular training and access to peer support programs to help operators cope with job-related stress.

What is the difference between 911 Operator vs Emergency Dispatcher?

Aspect911 OperatorEmergency Dispatcher
Required CredentialsHigh school diploma, communication skills, sometimes certificationsHigh school diploma, communication skills, often similar certifications
Work EnvironmentEmergency call centers, public safety agenciesEmergency call centers, public safety agencies
Employer & IndustryPolice, fire, EMS departmentsPolice, fire, EMS departments
Job FunctionsAnswer emergency calls, gather info, dispatch servicesAnswer emergency calls, coordinate dispatch, provide info

Both 911 Operators and Emergency Dispatchers work in emergency call centers, answering calls and dispatching services. The roles are often used interchangeably, with slight variations depending on the agency. Generally, they require similar skills and certifications, focusing on quick response and communication. The main difference lies in terminology used by different agencies, but their core responsibilities and work environments are very similar.

What Does a 911 Operator Do?

A 911 operator works in an emergency dispatch center receiving calls from the general public. Also known as emergency dispatchers, in this job, you answer the phone when someone calls the 911 emergency number. Your job duties include answering phone calls in a 24-hour call center, collecting information from callers regarding the emergency situation, and dispatching the appropriate safety personnel to assist the callers. As a 911 operator, many of the phone calls you receive are serious in nature and can be traumatic, so you must be able to work well under this stress and maintain strong communication skills.

How to get a job being a 911 operator?

To become a 911 operator, candidates typically need a high school diploma or equivalent, pass a background check, and complete emergency dispatch training. Strong communication skills, the ability to remain calm under pressure, and familiarity with emergency call systems are essential for this role.

What is the highest paid 911 operator?

The highest paid 911 operators typically earn salaries in the upper range of emergency dispatchers, with some earning over $60,000 annually, especially in regions with higher cost of living or specialized certifications. Factors such as experience, location, and additional skills can influence salary levels for this role.
More about 911 Operator jobs
What are popular job titles related to 911 Operator jobs in Quebec? For 911 Operator jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching 911 Operator jobs in Quebec look for? The top searched job categories for 911 Operator jobs in Quebec are:
What are popular job titles related to 911 Operator jobs in QC? For 911 Operator jobs in QC, the most frequently searched job titles are:
911 Operator jobs near you
Infographic showing various 911 Operator job openings in Quebec as of June 2026, with employment types broken down into 48% Full Time, and 52% Part Time. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $43,133 per year, or $20.7 per hour.
Field Technician Support Lead

Field Technician Support Lead

COMTECH TELECOMMUNICATIONS

Gatineau, QC • On-site

Full-time

Posted 28 days ago

Job description

Job Title: Field Technician Support Lead

Department: Customer support

Reports To: Supervisor, Systems Integration

Revision Date: 6/1/2026

Location: Gatineau, QC

Level: S4


Company Overview:

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world’s most innovative communications solutions. For more information, please visit www.comtech.com.
We’re seeking curious, growth-minded thinkers to help shape our vision, structures, and systems; playing a key role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.

Responsibilities:

  • Install 911 Call Handling Equipment at customer locations across North America.
  • Train customers in system administration and usage.
  • Provide on-site and remote troubleshooting for new and existing systems.
  • Deliver accurate post-installation as-built documentation.
  • Travel independently, often at short notice (primarily by air).
  • Be available for extended travel periods of two to three weeks at a time.
  • Install and configure hardware and software supporting 911 life-safety communications, including:
    • Legacy 911 Telecommunication Networks
    • Legacy Telephone Networks (POTS, T1, PRI)
    • SIP-based Next Generation 911 Networks
    • SIP-based Telephony Networks
  • Install, configure, and troubleshoot network infrastructure (switches, routers, firewalls, and supporting equipment).
  • Use both GUI and CLI interfaces for devices and servers/systems.
  • Install and configure Windows Servers, Linux Servers, Windows Workstations, and proprietary systems.
  • Conduct site surveys during the pre-installation phase to identify potential risks.
  • Provide on-site training and support during installation and go-live phases.
  • Perform system testing and customer acceptance processes.
  • Complete installations with no open punch-list items.
  • Deliver on-site and remote post-installation support as needed.
  • Use issue-tracking and remote-support tools to ensure excellent customer support.
  • Act as a customer-facing technical representative for issue reporting, bug tracking, and feature requests, coordinating with internal development teams as required.
  • Collaborate regularly with Technical Project Leads and Project Managers, maintaining strong cross-team relationships.
  • Provide technical and non-technical training to both customers and colleagues.

Requirements:

  • Ability to work independently, collaboratively in a team, behind the scenes, and directly with customers.
  • Strong knowledge of LAN/WAN network protocols (L2, L3, VLANs, MPLS, VPLS, QoS).
  • Proficiency with hardware/software including switches, routers, Windows, Linux, Wireshark.
    • Cisco experience preferred (switches, routers, IOS).
  • Strong understanding of firewalls, VPN protocols, SSL/TLS, sFTP, SMTP.
    • Fortinet experience is highly desired.
  • Knowledge of legacy telephony protocols (POTS, T1 CAS, PRI).
  • Understanding of analog audio connections.
  • Familiarity with SIP telephony and related protocols.
  • Knowledge of legacy/IP PBXs, SBCs, B2BUAs, and proxies.
  • Basic electronics skills, including multimeter use.
  • Strong troubleshooting ability across legacy, VoIP, analog, and digital platforms.
  • Knowledge of industry-standard installation practices.
  • Adaptability to evolving equipment, operating environments, and customer requirements.
  • Commitment to continual learning through training and peer collaboration.
  • Proven ability to work independently without supervision.
  • Clear English/French communication skills (Bilingual)
  • Strong problem-solving and interpersonal skills.
  • Willingness to travel internationally.
  • Professionalism, integrity, and customer-focused mindset.
  • Ability to pass criminal background and consumer verification checks.
  • Eligibility to apply for and maintain a corporate American Express card.
  • Accountability for timely travel and expense reporting.
  • Accurate bi-weekly timekeeping, allocated to specific projects.
  • May be required to obtain and maintain a US DoD SECRET Clearance
  • Must live near a major airport.

Education:

  • Formal Education in a field of study related to this position. 10+ years of Bonafide expert-level experience in the same industry and setting as position, in lieu of formal education requirement.


This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.

The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location.

Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law. 



Titre de poste : Chef de soutien aux techniciens de terrain

Département : Soutien à la clientèle

Rapporte à : Superviseur, Intégration des systèmes

Date de révision : 01/06/2026

Emplacement : Gatineau, QC

Niveau : S4


Aperçu de l'entreprise :

Comtech Telecommunications Corp. est une entreprise technologique mondiale de premier plan offrant des solutions de réseaux terrestres et sans fil, des services d'urgence 9-1-1 de nouvelle génération, des technologies de communication par satellite et spatiales, ainsi que des capacités cloud-native à des clients commerciaux et gouvernementaux partout dans le monde. Notre culture unique d'innovation et d'autonomisation des employés libère une passion infatigable pour la réussite client. Avec de nombreuses installations situées dans des corridors technologiques à travers les États-Unis et le monde, Comtech met à profit sa présence mondiale, son leadership technologique et des décennies d'expérience pour créer les solutions de communication les plus innovantes au monde. Pour plus d'informations, veuillez visiter www.comtech.com.
Nous recherchons des penseurs curieux et engagés sur la croissance pour nous aider à façonner notre vision, nos structures et nos systèmes; jouer un rôle clé alors que nous lançarons notre avenir ambitieux. Si notre mission, nos valeurs et notre volonté de changer le monde vous inspirent — nous serions ravis que vous postuliez.

Responsabilités :

  • Installez l'équipement de gestion des appels 911 dans les emplacements clients partout en Amérique du Nord.
  • Former les clients à l'administration et à l'utilisation des systèmes.
  • Fournir du dépannage sur place et à distance pour les systèmes nouveaux et existants.
  • Fournir une documentation précise post-installation telle quelle.
  • Voyagez de façon indépendante, souvent à court préavis (principalement par avion).
  • Soyez disponible pour de longues périodes de déplacement de deux à trois semaines à la fois.
  • Installer et configurer le matériel et les logiciels supportant les communications de sécurité 911, y compris :
    • Réseaux de télécommunications 911 hérités
    • Réseaux téléphoniques hérités (POTS, T1, PRI)
    • Réseaux 911 de nouvelle génération basés sur le SIP
    • Réseaux téléphoniques basés sur le SIP
  • Installez, configurez et dépannez l'infrastructure réseau (commutateurs, routeurs, pare-feux et équipements de soutien).
  • Utilisez à la fois des interfaces GUI et CLI pour les appareils et serveurs/systèmes.
  • Installez et configurez des serveurs Windows, des serveurs Linux, des stations de travail Windows et des systèmes propriétaires.
  • Effectuez des relevés de site pendant la phase de pré-installation afin d'identifier les risques potentiels.
  • Offrir de la formation et du soutien sur place lors des phases d'installation et de mise en service.
  • Effectuer les tests système et les processus d'acceptation des clients.
  • Des installations complètes sans aucune liste de points ouverts.
  • Offrir un soutien post-installation sur place et à distance selon les besoins.
  • Utilisez des outils de suivi des problèmes et de soutien à distance pour assurer un excellent service à la clientèle.
  • Agir à titre de représentant technique en contact avec le client pour le signalement des problèmes, le suivi des bogues et les demandes de fonctionnalités, en coordonnant avec les équipes de développement internes au besoin.
  • Collaborez régulièrement avec les chefs de projet techniques et les gestionnaires de projet, en maintenant de solides relations inter-équipes.
  • Offrir des formations techniques et non techniques tant aux clients qu'aux collègues.

Exigences :

  • Capacité à travailler de façon indépendante, collaborative en équipe, en coulisses et directement avec les clients.
  • Solide connaissance des protocoles réseau LAN/WAN (L2, L3, VLANs, MPLS, VPLS, QoS).
  • Maîtrise du matériel/logiciel, y compris les commutateurs, routeurs, Windows, Linux, Wireshark.
    • Expérience Cisco préférée (commutateurs, routeurs, IOS).
  • Bonne compréhension des pare-feux, protocoles VPN, SSL/TLS, sFTP, SMTP.
    • L'expérience Fortinet est très recherchée.
  • Connaissance des protocoles téléphoniques hérités (POTS, T1 CAS, PRI).
  • Compréhension des connexions audio analogiques.
  • Familiarité avec la téléphonie SIP et les protocoles associés.
  • Connaissance des PBX hérités/IP, des SBC, des B2BUA et des proxys.
  • Compétences électroniques de base, y compris l'utilisation du multimètre.
  • Excellente capacité de dépannage sur les plateformes héritées, VoIP, analogiques et numériques.
  • Connaissance des pratiques d'installation standard de l'industrie.
  • Adaptabilité à l'évolution des équipements, des environnements d'exploitation et des besoins des clients.
  • Engagement envers l'apprentissage continu par la formation et la collaboration entre pairs.
  • Capacité prouvée à travailler de façon autonome sans supervision.
  • Compétences claires en communication anglais/français (Bilingue)
  • Solides compétences en résolution de problèmes et en relations interpersonnelles.
  • Volonté de voyager à l'international.
  • Professionnalisme, intégrité et mentalité centrée sur le client.
  • Capacité à réussir les vérifications des antécédents criminels et des vérifications des consommateurs.
  • Admissibilité à faire une demande et à maintenir une carte American Express d'entreprise.
  • Responsabilité pour les déplacements et la déclaration des dépenses en temps opportun.
  • Une gestion précise du temps bihebdomadaire, allouée à des projets spécifiques.
  • Il peut être nécessaire d'obtenir et de maintenir une habilitation SECRET du DoD américain
  • Il doit habiter près d'un grand aéroport.

Éducation :

  • Éducation formelle dans un domaine d'études lié à ce poste. 10+ ans d'expérience d'expert de qualité dans le même secteur et le même milieu que le poste, en remplacement de l'exigence d'éducation formelle.


Ce poste exige la conformité au programme de milieu de travail sans drogue de Comtech. Les candidats doivent réussir un dépistage de drogues préalable à l'embauche comme condition d'embauche. Les employés peuvent être soumis à des soupçons aléatoires et raisonnables, ainsi qu'à des tests post-incident. La consommation illégale de drogues — y compris la marijuana, peu importe la loi provinciale — est disqualifiante selon les directives fédérales et les exigences du DoD DFARS.

La fourchette salariale reflète le salaire de base attendu pour ce poste. La rémunération finale sera basée sur le rôle, le niveau, les compétences, l'expérience et la localisation géographique.

Comtech Telecommunications Corp. est un employeur offrant l'égalité des chances. Les candidats qualifiés seront considérés pour un emploi sans distinction de race, couleur, religion, sexe, origine nationale, statut de vétéran protégé en situation de handicap ou autres caractéristiques protégées par la loi.