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911 Operator Jobs in Georgia (NOW HIRING)

Rockdale County, Georgia

E-911 Operator I

Conyers, GA · On-site

$18.04 - $23.48/hr

Receives emergency calls for service by E-911 system, telephone, or radio for Fire Department, E.M ... Knowledge, Skills, and Abilities (Continued) Knowledge of the proper methods of operating a ...

City Of Roswell

911 Communications Officer

Roswell, GA · On-site

$21.66 - $34.65/hr

Answers emergency 911 and non-emergency voice and TDD calls for service; determines the nature of ... Receives various forms, reports, correspondence, equipment operating manuals, procedures, handbooks ...

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911 Operator information

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$26

How much do 911 operator jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for 911 operator in Georgia is $22.80, according to ZipRecruiter salary data. Most workers in this role earn between $21.54 and $24.38 per hour, depending on experience, location, and employer.

What is a 911 operator?

911 Operators, also known as emergency dispatchers, are professionals who answer emergency and non-emergency calls from the public. They are responsible for gathering essential information from callers, determining the nature and location of emergencies, and dispatching the appropriate emergency services, such as police, fire, or medical personnel. In addition to dispatching, they may provide life-saving instructions over the phone and must remain calm and composed under pressure. Their work is crucial to ensuring a swift and effective emergency response.

What does a 911 operator do?

A 911 operator works in an emergency dispatch center receiving calls from the general public. Also known as emergency dispatchers, in this job, you answer the phone when someone calls the 911 emergency number. Your job duties include answering phone calls in a 24-hour call center, collecting information from callers regarding the emergency situation, and dispatching the appropriate safety personnel to assist the callers. As a 911 operator, many of the phone calls you receive are serious in nature and can be traumatic, so you must be able to work well under this stress and maintain strong communication skills.

What are the key skills and qualifications needed to thrive as a 911 operator, and why are they important?

To thrive as a 911 Operator, you need strong communication skills, quick decision-making abilities, and a high school diploma or GED, with some agencies requiring specialized training or certification. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and radio equipment is essential. Exceptional emotional resilience, multitasking, and the ability to remain calm under pressure are critical soft skills for this role. These competencies ensure timely, accurate responses to emergencies, which directly impact public safety and successful emergency outcomes.

What are some of the biggest challenges 911 operators face during high-stress calls, and how can they manage them effectively?

911 Operators frequently handle high-pressure situations, such as medical emergencies or crimes in progress, where staying calm is crucial. The biggest challenges include managing emotional callers, quickly gathering accurate information, and prioritizing multiple incidents simultaneously. Effective operators rely on strong communication skills, standardized protocols, and support from their team to ensure efficient and compassionate responses. Many agencies also provide regular training and access to peer support programs to help operators cope with job-related stress.

What is the difference between 911 Operator vs Emergency Dispatcher?

Aspect911 OperatorEmergency Dispatcher
Required CredentialsHigh school diploma, communication skills, sometimes certificationsHigh school diploma, communication skills, often similar certifications
Work EnvironmentEmergency call centers, public safety agenciesEmergency call centers, public safety agencies
Employer & IndustryPolice, fire, EMS departmentsPolice, fire, EMS departments
Job FunctionsAnswer emergency calls, gather info, dispatch servicesAnswer emergency calls, coordinate dispatch, provide info

Both 911 Operators and Emergency Dispatchers work in emergency call centers, answering calls and dispatching services. The roles are often used interchangeably, with slight variations depending on the agency. Generally, they require similar skills and certifications, focusing on quick response and communication. The main difference lies in terminology used by different agencies, but their core responsibilities and work environments are very similar.

How do you get a job as a 911 operator?

To become a 911 operator, candidates typically need a high school diploma or equivalent, pass a background check, and complete training provided by the hiring agency. Strong communication skills, the ability to remain calm under pressure, and knowledge of emergency protocols are essential for the role.

How long does it take to become a 911 operator?

Becoming a 911 operator typically requires completing a training program that lasts from a few weeks to several months, depending on the department's requirements. Candidates usually need a high school diploma or equivalent, pass background checks, and may need to obtain certifications such as Emergency Medical Dispatch (EMD) or Emergency Telecommunicator Certification. Ongoing training is often provided to develop communication skills and familiarity with dispatch systems.
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911 Operator jobs near you
Infographic showing various 911 Operator job openings in Georgia as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $47,420 per year, or $22.8 per hour.

E-911 Operator I

Rockdale County, Georgia

Conyers, GA • On-site

$18.04 - $23.48/hr

Full-time

Re-posted 2 days ago

Job description

Job Summary

This position operates a two-way radio and other communications equipment in the receiving and transmitting of public safety calls and dispatches appropriate public safety entity. Related clerical and record-keeping tasks are involved as well.

Essential Functions

Essential Functions: These are intended only as Illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Receives emergency calls for service by E-911 system, telephone, or radio for Fire Department, E.M.S., Law enforcement, and other entities as required.

Determines by inquiry the exact location of the place or point of emergency and dispatches the proper personnel.

Keeps necessary records regarding calls and complaints, communications, and/or E-911 operations.

Maintains communications records and files. Provide routine assistance and information to the general public where possible and appropriate.

Determines appropriate response level and number of emergency responders to any 911 emergency call.

Determines the level and number of emergency responders to any 911 emergency call. Coordinates and provides resources to multiple agencies.

Additional Duties:

Employees in this classification may be expected to perform any related duties as required by proper authority.

Knowledge, Skills, and Abilities

Knowledge of federal and state regulations governing transmission by radio.


Knowledge, Skills, and Abilities (Continued)

Knowledge of the proper methods of operating a communication system. Knowledge of geography and the road system throughout the county.

Skill in detecting the scope and magnitude of an emergency.

Ability to speak clearly and concisely and have strong customer service skills. Ability to maintain accurate records.

Ability to deal with the public under stressful conditions.

Ability to act calmly and accurately in emergency situations.

Ability to establish and maintain effective working relationships with co-workers, Internal and external customers, law enforcement, and the general public.

Must be skilled or become skilled in multiple-task situations within the training period.

Skill at defusing hysterical callers, gathering needed Information, and preventing events from escalating by using the appropriate words and phrases to benefit the call-taking process.

Strong keyboard and Windows environment skills.

Handle confidential and privileged information effectively and responsibly.

Must quickly identify language barrier or hearing impaired calls and immediately connect to a language line, teletype, or other translation means.

Work in a confined, stressful, and acclimated area with various other operators and support as well as participate as a team player.

Be skilled in using Emergency Medical Dispatch and able to calmly give life-saving instructions via telephone.

Map reading skills are essential for processing 911 wireless calls.

Working Conditions


Typically performed in an office, In a confined and stressful environment, 12-hour shifts. • Must complete a successful 12-month working test period.

Minimum Qualifications

High school diploma or equivalent.

One year of related experience is preferred.

GCIC certified, EMO certified, or have the ability to obtain it within the initial training period.

Equivalent combination of education and experience.