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911 Operator Jobs in Stockbridge, GA (NOW HIRING)

IXP Corporation

911 Dispatcher-TCSG

Sandy Springs, GA

$18.72 - $21.06/hr

Criminal Justice Information System (CJIS) Terminal Operator Certification Emergency Medical Dispatch (EMD) Certification through the National Academies of Emergency Dispatch (NAED) Emergency Fire ...

Central EMS

Field Supervisor - 911

Covington, GA · On-site

Initiate disciplinary actions in accordance with Central EMS operating procedure. * Determines medical disposition of patients and medical facility utilized; securing patient into ambulance and ...

PRIORITY ONDEMAND

Field Supervisor - 911

Covington, GA · On-site

Initiate disciplinary actions in accordance with Central EMS operating procedure. * Determines medical disposition of patients and medical facility utilized; securing patient into ambulance and ...

City of East Point

Communications Officer

Atlanta, GA

$45K/yr

Major Duties Receives calls by E-911 system, telephone or radio for Fire Department, E.M.S., Law ... Minimum Qualifications COMMUNICATIONS OPERATOR: High school diploma or equivalent; one (1) year of ...

City of Conyers, GA

RTCC Operator

Conyers, GA · On-site

$22.14/hr

The role involves operating radios, telephones, and various intelligence platforms to monitor ... Monitors telephone systems and receives emergency and non-emergency calls, including 911 and ...

City of Conyers

RTCC Operator

Conyers, GA

$22.14/hr

The role involves operating radios, telephones, and various intelligence platforms to monitor ... Monitors telephone systems and receives emergency and non-emergency calls, including 911 and ...

City of Conyers

RTCC Operator

Conyers, GA · On-site

$22.14/hr

The role involves operating radios, telephones, and various intelligence platforms to monitor ... Monitors telephone systems and receives emergency and non-emergency calls, including 911 and ...

City of Hapeville

Police Communications Officer

Atlanta, GA · On-site

$45K - $45K/yr

The purpose of the position is to process 911 emergency calls for Fire-EMS and Law Enforcement and ... Knowledge of the methods of operating and communication systems.Knowledge of geography and the road ...

ProCraft Cabinetry

Packsize Operator

Norcross, GA · On-site

$16 - $19/hr

Packsize Operator Summary of Position The Packsize Operator is responsible for setting up and operating assigned packaging machines and statistical scales to pack the optimum number of quality ...

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All Jobs911 Operator Jobs911 Operator Jobs in Stockbridge, GA

911 Operator information

See Stockbridge, GA salary details

$19

$23

$27

How much do 911 operator jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for 911 operator in Stockbridge, GA is $23.02, according to ZipRecruiter salary data. Most workers in this role earn between $21.73 and $24.62 per hour, depending on experience, location, and employer.

What is a 911 operator?

911 Operators, also known as emergency dispatchers, are professionals who answer emergency and non-emergency calls from the public. They are responsible for gathering essential information from callers, determining the nature and location of emergencies, and dispatching the appropriate emergency services, such as police, fire, or medical personnel. In addition to dispatching, they may provide life-saving instructions over the phone and must remain calm and composed under pressure. Their work is crucial to ensuring a swift and effective emergency response.

What does a 911 operator do?

A 911 operator works in an emergency dispatch center receiving calls from the general public. Also known as emergency dispatchers, in this job, you answer the phone when someone calls the 911 emergency number. Your job duties include answering phone calls in a 24-hour call center, collecting information from callers regarding the emergency situation, and dispatching the appropriate safety personnel to assist the callers. As a 911 operator, many of the phone calls you receive are serious in nature and can be traumatic, so you must be able to work well under this stress and maintain strong communication skills.

What are the key skills and qualifications needed to thrive as a 911 operator, and why are they important?

To thrive as a 911 Operator, you need strong communication skills, quick decision-making abilities, and a high school diploma or GED, with some agencies requiring specialized training or certification. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and radio equipment is essential. Exceptional emotional resilience, multitasking, and the ability to remain calm under pressure are critical soft skills for this role. These competencies ensure timely, accurate responses to emergencies, which directly impact public safety and successful emergency outcomes.

What are some of the biggest challenges 911 operators face during high-stress calls, and how can they manage them effectively?

911 Operators frequently handle high-pressure situations, such as medical emergencies or crimes in progress, where staying calm is crucial. The biggest challenges include managing emotional callers, quickly gathering accurate information, and prioritizing multiple incidents simultaneously. Effective operators rely on strong communication skills, standardized protocols, and support from their team to ensure efficient and compassionate responses. Many agencies also provide regular training and access to peer support programs to help operators cope with job-related stress.

What is the difference between 911 Operator vs Emergency Dispatcher?

Aspect911 OperatorEmergency Dispatcher
Required CredentialsHigh school diploma, communication skills, sometimes certificationsHigh school diploma, communication skills, often similar certifications
Work EnvironmentEmergency call centers, public safety agenciesEmergency call centers, public safety agencies
Employer & IndustryPolice, fire, EMS departmentsPolice, fire, EMS departments
Job FunctionsAnswer emergency calls, gather info, dispatch servicesAnswer emergency calls, coordinate dispatch, provide info

Both 911 Operators and Emergency Dispatchers work in emergency call centers, answering calls and dispatching services. The roles are often used interchangeably, with slight variations depending on the agency. Generally, they require similar skills and certifications, focusing on quick response and communication. The main difference lies in terminology used by different agencies, but their core responsibilities and work environments are very similar.

How do you get a job as a 911 operator?

To become a 911 operator, candidates typically need a high school diploma or equivalent, pass a background check, and complete training provided by the hiring agency. Strong communication skills, the ability to remain calm under pressure, and knowledge of emergency protocols are essential for the role.

How long does it take to become a 911 operator?

Becoming a 911 operator typically requires completing a training program that lasts from a few weeks to several months, depending on the department's requirements. Candidates usually need a high school diploma or equivalent, pass background checks, and may need to obtain certifications such as Emergency Medical Dispatch (EMD) or Emergency Telecommunicator Certification. Ongoing training is often provided to develop communication skills and familiarity with dispatch systems.
More about 911 Operator jobs

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For 911 Operator jobs in Stockbridge, GA, the most frequently searched job titles are:

What job categories do people searching 911 Operator jobs in Stockbridge, GA look for?

The top searched job categories for 911 Operator jobs in Stockbridge, GA are:

What cities near Stockbridge, GA are hiring for 911 Operator jobs?

Cities near Stockbridge, GA with the most 911 Operator job openings:

911 Operator jobs near you
Infographic showing various 911 Operator job openings in Stockbridge, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,891 per year, or $23 per hour.

Assistant E-911 Communications Manager

City of East Point, GA

East Point, GA • On-site

$63K - $97K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Salary: $63,074.52 - $97,765.51 Annually
Location : East Point, GA, GA
Job Type: Full-time
Job Number: 6833
Department: E-911 Communications
Opening Date: 08/05/2026
This position is a mid-level management position responsible for assisting the overall administration, supervision, and coordination of the City's emergency communications center. This position provides direct oversight of communications supervisors and personnel, ensures compliance with all federal, state, and local regulations, and supports operational efficiency, staffing, training, and technology systems.
The Assistant E-911 Manager serves as second in command for the Communications Manager and assumes full operational control in their absence.
Please note: Failure to fully complete both the Work Experience and Education sections may result in your application being denied. To be considered for employment, all required sections must be completed in full. Please do not enter "See Resume" in place of providing the requested information.
Major Duties
  • Directs supervisors and telecommunicators across all shifts.
  • Assist in hiring, discipline, performance evaluations, and employee development.
  • Oversees scheduling, staffing levels, and overtime management.
  • Ensure compliance with GA POST, GCIC, FCC, and other regulatory standards.
  • Develop, implement, and update policies, procedures, and standard operating guidelines.
  • Monitor and evaluate operational performance, including call handling and response metrics.
  • Oversee training programs, certifications, and quality assurance processes.
  • Assist in budget preparation, resource allocation, and equipment planning.
  • Coordinate with police, fire, EMS, and other public safety partners.
  • Manage major incident communications and provide command level support during emergencies.
  • Assists with technology systems including CAD, radio systems, and E-911 infrastructure.
  • Prepare reports, statistics, and presentations for leadership.
  • Perform other related duties as assigned.

Minimum Qualifications
  • Bachelor's degree with major course work in emergency management or related field
  • Masters preferred.
  • Minimum of six (6) years of progressively responsible experience in emergency communications or public safety.
  • Minimum two (2) years of supervisory experience in E-911 communications center.
  • Equivalent combination of education and progressive experience for twelve (12) years.

Knowledge Required by the Position
  • Knowledge of E-911 operations, emergency dispatch protocols, and communications systems.
  • Knowledge of supervisory and management principles.
  • Knowledge of federal, state, and local laws governing emergency communications.
  • Skill in decision-making under high stress conditions.
  • Knowledge of training, quality assurance, and performance management practices.
  • Knowledge of geography and the road system throughout the city.
  • Skill in determining the scope and magnitude of an emergency.
  • Ability to give and follow oral and written instructions.
  • Ability to handle multiple situations at once.
  • Ability to reason, analyze situations accurately, and choose effective action.
  • Ability to remain calm and communicate precisely and clearly in emergencies.
  • Ability to deploy emergency equipment within specific guidelines.
  • Ability to locate and follow rules and procedures regarding police records and files.
  • Ability to document facts accurately, legibly, and completely under adverse conditions.
  • Ability to assist and train personnel with performance, safety rules and regulations.
  • Ability to establish and maintain cooperative relationships.
  • Knowledge of and ability to use Microsoft Office applications.
  • Knowledge of Salesforce
CERTIFICATION, LICENSE AND SPECIAL REQUIREMENTS
  • Georgia POST BCO certification
  • GCIC certifications
  • BLS provider certification.
  • Quality Assurance and Communications Supervisor certifications.
  • APCO and EMD certifications
  • Communications Training Officer certification.
  • State of Georgia Driver's License.
  • FEMA Incident Command System (ICS) 100, 200, 700 and 800.
  • Georgia Certified Emergency Manager certification within 30 months of employment.
PHYSICAL DEMANDS and WORK ENVIRONMENT
The work is primarily sedentary but may involve extended periods of sitting and using communications equipment. The employee uses tools or equipment requiring dexterity. Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling. Some lifting, carrying, pushing and/or pulling objects and materials of moderate weight from 10-25 pounds may be required.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.
The City has the right to revise this job description at any time. This description does not represent in any way a contract of employment.
  • Paid Holidays
  • Vacation Leave
  • Sick Leave
  • 457b Supplemental Retirement (Deferred Compensation Plan)
  • Long and Short-Term Disability
  • Direct Deposit
  • Employee Assistance Program
  • Life Insurance
  • Pension Plan
  • Medical
  • Dental
  • Vision
  • Flexible Spending Account
  • Dependent Care - Flexible Spending Account

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