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911 Operator Jobs in Hawaii (NOW HIRING)

Securitas Technology

911 Dispatcher

Honolulu, HI

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

Securitas Technology

911 Dispatcher

Honolulu, HI · On-site

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

Securitas Technology

911 Dispatcher

Honolulu, HI · On-site

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

Securitas Technology

911 Dispatcher

Honolulu, HI · On-site

$18 - $20/hr

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

Securitas Technology

Alarm Monitoring Operator I

Honolulu, HI · On-site

$17.25 - $22.75/hr

Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ... Alarm Monitoring Operator Pay Progression Program * Shift premium for eligible assigned shifts

Securitas Technology

Alarm Monitoring Operator I

Aiea, HI · On-site

$17 - $22.50/hr

Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ... Alarm Monitoring Operator Pay Progression Program * Shift premium for eligible assigned shifts

Securitas Technology

Alarm Monitoring Operator I

Aiea, HI · On-site

$17 - $22.50/hr

Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ... Alarm Monitoring Operator Pay Progression Program * Shift premium for eligible assigned shifts

Securitas Technology

Alarm Monitoring Operator I

Aiea, HI · On-site

$17 - $22.50/hr

Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ... Alarm Monitoring Operator Pay Progression Program * Shift premium for eligible assigned shifts

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911 Operator information

See Hawaii salary details

$23

$28

$33

How much do 911 operator jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for 911 operator in Hawaii is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $26.49 and $29.95 per hour, depending on experience, location, and employer.

What is a 911 operator?

911 Operators, also known as emergency dispatchers, are professionals who answer emergency and non-emergency calls from the public. They are responsible for gathering essential information from callers, determining the nature and location of emergencies, and dispatching the appropriate emergency services, such as police, fire, or medical personnel. In addition to dispatching, they may provide life-saving instructions over the phone and must remain calm and composed under pressure. Their work is crucial to ensuring a swift and effective emergency response.

What does a 911 operator do?

A 911 operator works in an emergency dispatch center receiving calls from the general public. Also known as emergency dispatchers, in this job, you answer the phone when someone calls the 911 emergency number. Your job duties include answering phone calls in a 24-hour call center, collecting information from callers regarding the emergency situation, and dispatching the appropriate safety personnel to assist the callers. As a 911 operator, many of the phone calls you receive are serious in nature and can be traumatic, so you must be able to work well under this stress and maintain strong communication skills.

What are the key skills and qualifications needed to thrive as a 911 operator, and why are they important?

To thrive as a 911 Operator, you need strong communication skills, quick decision-making abilities, and a high school diploma or GED, with some agencies requiring specialized training or certification. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and radio equipment is essential. Exceptional emotional resilience, multitasking, and the ability to remain calm under pressure are critical soft skills for this role. These competencies ensure timely, accurate responses to emergencies, which directly impact public safety and successful emergency outcomes.

What are some of the biggest challenges 911 operators face during high-stress calls, and how can they manage them effectively?

911 Operators frequently handle high-pressure situations, such as medical emergencies or crimes in progress, where staying calm is crucial. The biggest challenges include managing emotional callers, quickly gathering accurate information, and prioritizing multiple incidents simultaneously. Effective operators rely on strong communication skills, standardized protocols, and support from their team to ensure efficient and compassionate responses. Many agencies also provide regular training and access to peer support programs to help operators cope with job-related stress.

What is the difference between 911 Operator vs Emergency Dispatcher?

Aspect911 OperatorEmergency Dispatcher
Required CredentialsHigh school diploma, communication skills, sometimes certificationsHigh school diploma, communication skills, often similar certifications
Work EnvironmentEmergency call centers, public safety agenciesEmergency call centers, public safety agencies
Employer & IndustryPolice, fire, EMS departmentsPolice, fire, EMS departments
Job FunctionsAnswer emergency calls, gather info, dispatch servicesAnswer emergency calls, coordinate dispatch, provide info

Both 911 Operators and Emergency Dispatchers work in emergency call centers, answering calls and dispatching services. The roles are often used interchangeably, with slight variations depending on the agency. Generally, they require similar skills and certifications, focusing on quick response and communication. The main difference lies in terminology used by different agencies, but their core responsibilities and work environments are very similar.

How do you get a job as a 911 operator?

To become a 911 operator, candidates typically need a high school diploma or equivalent, pass a background check, and complete training provided by the hiring agency. Strong communication skills, the ability to remain calm under pressure, and knowledge of emergency protocols are essential for the role.

How long does it take to become a 911 operator?

Becoming a 911 operator typically requires completing a training program that lasts from a few weeks to several months, depending on the department's requirements. Candidates usually need a high school diploma or equivalent, pass background checks, and may need to obtain certifications such as Emergency Medical Dispatch (EMD) or Emergency Telecommunicator Certification. Ongoing training is often provided to develop communication skills and familiarity with dispatch systems.
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911 Operator jobs near you
Infographic showing various 911 Operator job openings in Hawaii as of August 2026, with employment types broken down into 46% Full Time, 52% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $58,347 per year, or $28.1 per hour.

911 Dispatcher

Honolulu, HI

Securitas Technology
Investigation and Physical Security Services • 1 - 5K employees

7.1

Company rating: 7.1 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

42nd of 117 rated security

People enjoy working here

Good employer

Recommended by parents

Learn more about Securitas Technologyexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description


This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays and weekends.

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events, verifying security information, notifying and updating emergency services such as fire and police agencies and ensuring customers are properly notified of events. This includes answering a multi-line telephone system and performing data entry. Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform procedures with a quick and accurate response as our industry is life safety.

Your essential functions will include:

  • Respond to all incoming alarm signals in our automation software according to documented procedures. When deemed appropriate, calls the premise, notifies the authorities, and calls a list of contacts. Logs all information into the automation system immediately and accurately
  • Answers the multi-line telephone system
  • Ensures confidentiality of customer information at all times

Minimum Requirements

  • High School Diploma or GED required, some college Preferred
  • 1-3 years' work experience
  • Type 30 + words a minute. Candidates must complete a pre-hire assessment for typing
  • Must be able to prioritize and multi task in a fast paced environment
  • Must be able to follow written and verbal instructions
  • Ability to perform duties with a high degree of urgency and accuracy
  • Good interpersonal communication and organizational skills
  • A positive attitude of teamwork and continuous improvement
  • Those selected will complete a paid training class and must pass a final exam certifying their skill as an Alarm Monitoring Operator

Securitas offers comprehensive benefits including:

  • Alarm Monitoring Operator Pay Progression Program
  • Shift premium for eligible assigned shifts
  • Opportunity for annual merit pay increases
  • Paid company training
  • Medical, Dental, Vision, and Life Insurance
  • Company Paid Short Term and Long-Term Disability
  • 401K with 60% Match up to 6% of salary
  • Paid vacation, holiday and sick time
  • Educational Assistance
  • Exceptional internal career advancement opportunities
  • Wide variety of employee discounts on travel, equipment, and more!

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