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Telephone Operator Jobs in New York (NOW HIRING)

Insight Global

Hospital Telephone Operator

Manhattan, NY · On-site

$21 - $24/hr

Telephone Operator Location: 550 1st Ave NY 10016- 5x a week onsite Duration: 12 month contract (extensions) Rate: $21-$24 Interview Process: 2 virtual rounds Schedule: Rotating shifts based on ...

Northwell Health

Telephone Operator (SY)- PER DIEM

Syosset, NY · On-site

$17 - $21.25/hr

Operates the PBX telephone console. Performs miscellaneous clerical duties. Job Responsibility * * Answers and routes calls received by the main Hospital telephone number. * * Provides patient room ...

Ladgov Corporation

Switchboard Operator

Bronx, NY · On-site

$15.75 - $19.75/hr

Minimum 1 year of telephone operator or customer service experience. * Strong communication skills (clear speech, grammar, comprehension). * Ability to work under pressure and in emergency situations.

Ladgov Corporation

Switchboard Operator

Bronx, NY · On-site

$15.75 - $19.75/hr

Minimum 1 year of telephone operator or customer service experience. * Strong communication skills (clear speech, grammar, comprehension). * Ability to work under pressure and in emergency situations.

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Telephone Operator information

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How much do telephone operator jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for telephone operator in New York is $19.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $21.30 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000 in recent years. Wages varied based on experience, location, and the complexity of the calls handled, with some operators earning higher salaries in urban areas or with specialized skills.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with telephone systems and customer service is beneficial; some positions may require basic computer skills.

What is the role of a telephone operator?

A telephone operator is responsible for connecting calls, assisting callers, and managing communication systems in organizations or telephone exchanges. They often use switchboards or automated systems and require good communication and technical skills to handle inquiries efficiently.

What are the most commonly searched types of Telephone Operator jobs in New York?

The most popular types of Telephone Operator jobs in New York are:

What are popular job titles related to Telephone Operator jobs in New York?

For Telephone Operator jobs in New York, the most frequently searched job titles are:

What job categories do people searching Telephone Operator jobs in New York look for?

The top searched job categories for Telephone Operator jobs in New York are:

What cities in New York are hiring for Telephone Operator jobs?

Cities in New York with the most Telephone Operator job openings:

What are popular job titles related to Telephone Operator jobs in NY?

For Telephone Operator jobs in NY, the most frequently searched job titles are:

Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in New York as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,641 per year, or $19.5 per hour.

Hospital Telephone Operator

Manhattan, NY • On-site

Insight Global
See more jobs at Insight Globalexternal

$21 - $24/hr

Full-time

Medical, Dental, Vision

Posted 9 days ago

Job description

Title: Telephone Operator

Location: 550 1st Ave NY 10016- 5x a week onsite

Duration: 12 month contract (extensions)

Rate: $21-$24

Interview Process: 2 virtual rounds

Schedule: Rotating shifts based on organizational need:

  • Monday-Wednesday: 8:00 AM - 4:00 PM
  • Thursday-Friday: 11:00 AM - 3:00 PM
  • Saturday-Sunday: 3:00 PM-11:00 PM

This role may also require working holidays.- 35 hour work week

Job Description

Insight Global Health is seeking a Telephone Operator for a large healthcare organization in New York City. This individual will serve as the first point of contact for internal and external customers calling the main phone line 24 hours a day, 7 days a week, 365 days a year.

The Telephone Operator team is often the first point of contact for patients and family members, making service excellence essential. Operators are expected to create a positive experience by answering all calls with a "voice with a smile."

Responsibilities include operating telephone switchboards, dialing or pressing buttons to make connections, responding to directory assistance inquiries, locating the appropriate department, individual, or service, and handling patient information requests.

This individual will also respond to both clinical and non-clinical emergencies, including:

  • Trauma Level 1 & 2
  • Rapid Response Team (RRT)
  • Cardiopulmonary Arrest (CPA)
  • Stroke
  • STEMI
  • Surgical Airway
  • Fire Safety Alert
  • Infant/Pediatric Security Alert
  • Immediate Evacuation
  • Active Shooter
  • Other emergency response situations

Additionally, they will monitor the New York City Hospital Radio for major incident notifications and relay information to the EM+ER team and the AOC.

Required Skills & Experience

  • 1+ year of experience as a Telephone Operator for an enterprise-level company
  • Proven ability to handle a high volume of calls efficiently
  • Excellent telephone communication and customer service skills
  • Strong knowledge of Microsoft Windows-based applications
  • Excellent customer service skills and ability to interact with clients