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Telephone Operator Jobs in New York (NOW HIRING)

Column Technical Services

Telephone Operator

New York, NY · On-site

$17.75 - $22.25/hr

Clerk - Page/Telephone Operator Position Summary The Clerk Page/Telephone Operator is responsible for managing incoming and outgoing telecommunications, coordinating paging services, supporting ...

Column Technical Services

Telephone Operator

New York, NY · On-site

$17.75 - $22.25/hr

Clerk - Page/Telephone Operator Position Summary The Clerk Page/Telephone Operator is responsible for managing incoming and outgoing telecommunications, coordinating paging services, supporting ...

Column Technical Services

Telephone Operator

New York, NY · On-site

$17.75 - $22.25/hr

Clerk - Page/Telephone Operator Position Summary The Clerk Page/Telephone Operator is responsible for managing incoming and outgoing telecommunications, coordinating paging services, supporting ...

Custom Staffing

Be Seen First

Hospital Telephone Operator

New York, NY · On-site

$25/hr

Hospital Telephone Operator Details: Contract: One Year with the possibility to convert to a perm role Hours: 2pm-10pm with some weekends Pay Rate: $27/hour Operate Amcom PC operator workstation to ...

Insight Global

Hospital Telephone Operator

Manhattan, NY · On-site

$21 - $24/hr

Telephone Operator Location: 550 1st Ave NY 10016- 5x a week onsite Duration: 12 month contract (extensions) Rate: $21-$24 Interview Process: 2 virtual rounds Schedule: Rotating shifts based on ...

Northwell Health

Telephone Operator (SY)- PER DIEM

Syosset, NY · On-site

$17 - $21.25/hr

Operates the PBX telephone console. Performs miscellaneous clerical duties. Job Responsibility * * Answers and routes calls received by the main Hospital telephone number. * * Provides patient room ...

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All JobsTelephone Operator JobsTelephone Operator Jobs in New York

Telephone Operator information

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$9

$19

$27

How much do telephone operator jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for telephone operator in New York is $19.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $21.30 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000 in recent years. Wages varied based on experience, location, and the complexity of the calls handled, with some operators earning higher salaries in urban areas or with specialized skills.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with telephone systems and customer service is beneficial; some positions may require basic computer skills.

What is the role of a telephone operator?

A telephone operator is responsible for connecting calls, assisting callers, and managing communication systems in organizations or telephone exchanges. They often use switchboards or automated systems and require good communication and technical skills to handle inquiries efficiently.

What are the most commonly searched types of Telephone Operator jobs in New York?

The most popular types of Telephone Operator jobs in New York are:

What are popular job titles related to Telephone Operator jobs in New York?

For Telephone Operator jobs in New York, the most frequently searched job titles are:

What job categories do people searching Telephone Operator jobs in New York look for?

The top searched job categories for Telephone Operator jobs in New York are:

What cities in New York are hiring for Telephone Operator jobs?

Cities in New York with the most Telephone Operator job openings:

What are popular job titles related to Telephone Operator jobs in NY?

For Telephone Operator jobs in NY, the most frequently searched job titles are:

Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in New York as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,641 per year, or $19.5 per hour.

Telephone Operator

Column Technical Services

New York, NY • On-site

$17.75 - $22.25/hr

Contractor

Posted 7 days ago

Job description

Column Technical Services is seeking a detailed-oriented Clerk Page/Telephone Operator to support daily communication operations within a healthcare environment. This role is responsible for call routing, paging services, emergency notifications, schedule maintenance, and administrative support. The ideal candidate is organized, customer-focused, and able to perform effectively in a fast-paced setting. Apply today to learn more about this exciting opportunity!

Please note that this is a fully onsite position. Applicants must live in New York or New Jersey and be available to work onsite Monday through Friday from 2:00 PM to 10:00 PM.

Clerk - Page/Telephone Operator
Position Summary
The Clerk Page/Telephone Operator is responsible for managing incoming and outgoing telecommunications, coordinating paging services, supporting emergency notifications, maintaining on-call schedules, and performing a variety of clerical and administrative functions. This role serves as a key communication resource, ensuring information is delivered accurately, efficiently, and in accordance with established procedures.

Telephone Operations
Responsibilities
  • Manage inbound and outbound telephone communications using the AMCOM Call Center platform in accordance with organizational policies and procedures.
  • Route calls to the appropriate departments, staff, and providers while maintaining professionalism and accuracy.
  • Initiate and coordinate paging requests through computerized paging systems, long-range radio communications, and overhead paging systems.
  • Monitor communication systems to ensure efficient call handling and message delivery.
Performance Standards
  • Deliver reliable telephone operators utilizing available AMCOM system tools and functionality.
  • Process paging requests promptly and accurately while maintaining service quality standards.
Paging System Administration
Responsibilities
  • Operate radio paging equipment in compliance with applicable FCC regulations.
  • Update and maintain paging system configurations, including changes within the Zetron paging platform.
  • Assist with maintaining records related to paging activities and local communication logs.
  • Support troubleshooting activities and operational maintenance of paging equipment and related systems.
Performance Standards
  • Provide responsive customer support to paging system users.
  • Assist with pager setup, testing, troubleshooting, and database maintenance as needed.
Emergency Communication Support
Responsibilities
  • Support organizational emergency response activities in accordance with established emergency management protocols.
  • Process and communicate emergency notifications, including medical emergencies, fire alerts, bomb threats, and other critical incidents.
  • Follow documented escalation procedures and communication workflows for all emergency situations.
  • Maintain accurate records of emergency events and prepare required documentation for reporting purposes.
Performance Standards
  • Deliver timely emergency communication and notification services while adhering to established procedures.
  • Ensure all required documentation, notifications, and follow-up actions are completed accurately.
On-Call Schedule Coordination
Responsibilities
  • Receive on-call schedules from departments and enter scheduling information into the AMCOM system.
  • Maintain current and accurate on-call records to support evening, overnight, weekend, and holiday operations.
  • Transfer scheduling information to designated employee-accessible platforms and websites as required.
Performance Standards
  • Ensure on-call schedules are entered accurately and within established timeframes.
  • Maintain up-to-date scheduling information to support organizational operations.
Answering Service Support
Responsibilities
  • Receive and document information transmitted through physician answering services.
  • Enter call information and related details into the AMCOM system for access by after-hours staff and departments.
  • Verify the accuracy and completeness of data entered into the communication system.
Performance Standards
  • Provide timely and accurate transcription and entry of physician answering service information.
  • Maintain a high level of attention to detail and data accuracy.
Administrative & Clerical Support
Responsibilities
  • Process telephone billing records, charge tickets, and related documentation for departmental call activity.
  • Replace and maintain pager batteries and related communication equipment as needed.
  • Send and distribute Telex communications and route incoming messages to the appropriate recipients.
  • Respond to communications received through TTY devices and support hearing-impaired users when necessary.
  • Assist with clerical, operational, inventory, and message distribution activities as assigned.
Performance Standards
  • Support departmental operations through accurate recordkeeping, inventory support, financial tracking, and message management.
  • Complete assigned administrative functions efficiently and accurately.
Problem Reporting & Communication Support
Responsibilities
  • Receive, document, and route telecommunications-related service issues during off-hours operations.
  • Maintain records of reported problems and ensure information is forwarded to the appropriate support personnel.
  • Follow established procedures for reporting and escalating communication system issues.
Performance Standards
  • Provide timely support for telecommunications and operational service requests.
  • Ensure all reported issues are communicated and documented according to departmental guidelines.

Education:Employment Type: CONTRACTOR

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