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Telephone Operator Jobs (NOW HIRING)

Personal Telephone Answering Service

telephone

San Jose, CA · On-site

$19 - $23.75/hr

As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to the appropriate people and places. You will also verify information over the phone, update ...

kiawah

Telephone Operator

Kiawah Island, SC · On-site

$15.75 - $19.75/hr

As a Telephone Operator, you set the first impression for Kiawah Island Golf Resort by answering incoming calls efficiently and with a friendly attitude. Operators always show compassion ...

Healthier Mississippi People LLC

Telephone Operator

Canton, MS · On-site

$13.75 - $17.25/hr

To receive and relay incoming and outgoing telephone calls on the university system to include ... Reviews and updates operator directory database. Researches and provides directory information to ...

Personal Telephone Answering Service

telephone

San Jose, CA · On-site

$19 - $23.75/hr

As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to the appropriate people and places. You will also verify information over the phone, update ...

McLaren

Telephone Operator-Receptionist

Flint, MI · On-site

$15.75 - $19.75/hr

Telephone Operator Receptionist Department: Communications Shift: Variable Daily Work Times: Variable Scheduled Biweekly Hours: 0 Position Summary: Responsible for operating the main hospital ...

Marriott

Telephone Operator

Chicago, IL · On-site

$16.75 - $21/hr

Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.

Catholic Health

Telephone Operator-PD

Port Jefferson, NY · On-site

$22/hr

Job Details The Telephone Operator acts as primary public contact in performance of computerized telephone operator duties. Responsibilities: * Employee aids in the orientation and training of new ...

Marriott

Telephone Operator

Santa Barbara, CA · On-site

$17.50 - $21.75/hr

Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.

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Telephone Operator information

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How much do telephone operator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for telephone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000 in recent years. Wages varied based on experience, location, and the complexity of the calls handled, with some operators earning higher salaries in urban areas or with specialized skills.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with telephone systems and customer service is beneficial; some positions may require basic computer skills.

What is the role of a telephone operator?

A telephone operator is responsible for connecting calls, assisting callers, and managing communication systems in organizations or telephone exchanges. They often use switchboards or automated systems and require good communication and technical skills to handle inquiries efficiently.
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What states have the most Telephone Operator jobs?

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For Telephone Operator jobs, the most frequently searched job titles are:

Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in the United States as of August 2026, with employment types broken down into 39% Full Time, 59% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Telephone Operator

Healthier Mississippi People LLC

Canton, MS

$13.75 - $17.25/hr

Full-time

Re-posted 5 days ago

Job description

Description

Job Summary: To receive and relay incoming and outgoing telephone calls on the university system to include scheduling and implementation of multi-party conference calls. To provide directory information, transfer calls, and clerical support as required.

Knowledge, Skills, and Abilities: Knowledge of telephone consoles and related equipment. Basic data entry and word processing skills. Customer service; verbal and interpersonal skills. Ability to handle difficult or irate callers. Ability to resolve problems.

Responsibilities:

Operates switchboard and routes incoming calls to appropriate location.

Schedules and places long distance and conference calls.

Reviews and updates operator directory database.

Researches and provides directory information to internal and external inquirers in accordance with applicable procedures.

Receives and delivers messages from callers.

Performs data entry and maintains appropriate logs and files.

The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands: Requires occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced subject to precise measures of quantity and quality, occasional lifting and carrying up to 10 pounds, frequent reaching, constant sitting, occasional standing, occasional twisting, and occasional walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more).




Requirements

Education and Experience: High school diploma/GED Certification

Licenses or Registration required: N/A


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