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Telephone Operator Jobs (NOW HIRING)

Iowa Digestive Disease Center

Telephone operator

Clive, IA · On-site

$15.25 - $19/hr

Patient Services Representative (Telephone Operator) We are seeking two dependable, patient-focused Patient Services Representatives to support our telephone operations. This role is ideal for ...

The US Oncology Network

Telephone Operator

Eugene, OR · On-site

$19 - $27.18/hr

Overview Telephone Operator Willamette Valley Cancer Institute is seeking a Telephone Operator to join their administrative team at the Central Business Office in Eugene, OR. This role involves ...

Catholic Health

Telephone Operator-PD

Roslyn, NY · On-site

$22.71 - $25/hr

Overview TELEPHONE OPERATOR St. Francis Hospital, The Heart Center is New York State's only specialty designated cardiac center. A member of Catholic Health Services of Long Island, St. Francis is ...

The US Oncology Network

Telephone Operator

Norfolk, VA · On-site

$17.10 - $21.05/hr

Primary operators for Incoming Scheduling Calls * Representative of BCC, Ches, HV, Obici, PA ... Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other ...

Personal Telephone Answering Service

telephone

San Jose, CA · On-site

$19 - $23.75/hr

As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to the appropriate people and places. You will also verify information over the phone, update ...

The US Oncology Network

Telephone Operator

Norfolk, VA · On-site

$17.10 - $21.05/hr

Primary operators for Incoming Scheduling Calls * Representative of BCC, Ches, HV, Obici, PA ... Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other ...

Catholic Health

Telephone Operator-PD

Roslyn, NY · On-site

$22.71 - $25/hr

Overview TELEPHONE OPERATOR St. Francis Hospital, The Heart Center is New York State's only specialty designated cardiac center. A member of Catholic Health Services of Long Island, St. Francis is ...

Catholic Health

Telephone Operator-PD

Roslyn, NY · On-site

$22.71 - $25/hr

Overview TELEPHONE OPERATOR St. Francis Hospital, The Heart Center ® is New York State's only specialty designated cardiac center. A member of Catholic Health Services of Long Island, St. Francis is ...

The US Oncology Network

Telephone Operator

Norfolk, VA · On-site

$17.10 - $21.05/hr

Primary operators for Incoming Scheduling Calls * Representative of BCC, Ches, HV, Obici, PA ... Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other ...

kiawah

Telephone Operator

Kiawah Island, SC

$15.75 - $19.75/hr

As a Telephone Operator, you set the first impression for Kiawah Island Golf Resort by answering incoming calls efficiently and with a friendly attitude. Operators always show compassion ...

Personal Telephone Answering Service

telephone

San Jose, CA · On-site

$19 - $23.75/hr

As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to the appropriate people and places. You will also verify information over the phone, update ...

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Telephone Operator information

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$9

$17

$25

How much do telephone operator jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for telephone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000 in recent years. Wages varied based on experience, location, and the complexity of the calls handled, with some operators earning higher salaries in urban areas or with specialized skills.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with telephone systems and customer service is beneficial; some positions may require basic computer skills.

What is the role of a telephone operator?

A telephone operator is responsible for connecting calls, assisting callers, and managing communication systems in organizations or telephone exchanges. They often use switchboards or automated systems and require good communication and technical skills to handle inquiries efficiently.
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Cities with the most Telephone Operator job openings:

What are the most commonly searched types of Telephone Operator jobs?

The most popular types of Telephone Operator jobs are:

What states have the most Telephone Operator jobs?

States with the most job openings for Telephone Operator jobs include:

What are popular job titles related to Telephone Operator jobs?

For Telephone Operator jobs, the most frequently searched job titles are:

Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in the United States as of September 2026, with employment types broken down into 40% Full Time, 58% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Telephone operator

Clive, IA

Iowa Digestive Disease Center
51 - 200 employees
Learn more about Iowa Digestive Disease Centerexternal

$20/hr

Full-time

Re-posted 17 days ago

Job description

Job Title: Patient Services Representative (Telephone Operator)
Location: Main Clinic
Positions Available: 1

We are seeking two dependable, patient-focused Patient Services Representatives to support our telephone operations. This role is ideal for someone who communicates clearly, stays organized in a high-volume environment, and understands that excellent customer service begins with the first phone call.


What you'll do

Answer a high volume of incoming calls in a professional and friendly manner
Schedule patient appointments accurately based on provider and visit type guidelines
Gather and document necessary information, including insurance and patient history when appropriate
Create and complete phone notes to ensure clear communication within the care team
Route calls and messages appropriately to clinical staff and departments
Assist patients with questions related to scheduling, referrals, and office processes
Provide a calm, helpful experience for patients calling the clinic
Collaborate closely with front office, clinical staff, and referral coordinators to ensure patients are scheduled appropriately


What we're looking for

Healthcare experience strongly preferred
Excellent phone presence and customer service skills
Strong attention to detail and ability to multitask in a fast-paced environment
Comfortable working with electronic medical records and scheduling systems
Ability to remain professional and composed while managing multiple calls and requests


Note: This description reflects the primary functions of the role but is not exhaustive. Additional responsibilities may be assigned as needed.

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