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Telephone Operator Jobs (NOW HIRING)

The US Oncology Network

Telephone Operator

Saint Paul, MN · On-site

$19.50 - $25/hr

Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment ...

UPMC Somerset

Telephone Operator

Somerset, PA · On-site

$13.50 - $17/hr

You may assist with training new telephone/switchboard operators. * High school graduate or equivalent. * 1 year of experience answering and processing calls through automated phone system or 1 year ...

The US Oncology Network

Telephone Operator

Tigard, OR

$17.40 - $25.22/hr

We're hiring a Telephone Operator who will work out of our West Cancer Clinic in Tigard, OR! In this role, you'll support our clinics by serving as the first point of contact for our patients. While ...

UPMC Senior Communities

Telephone Operator

Altoona, PA · On-site

$18.59 - $27.96/hr

May train new operators. * May be required to do system data entry on request. * Provide service to ... Use required phrasing at all times when answering telephone calls. * Provide dialing instructions ...

The US Oncology Network

Telephone Operator

Norfolk, VA · On-site

$14 - $17.50/hr

Primary operators for Incoming Scheduling Calls * Representative of BCC, Ches, HV, Obici, PA ... Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other ...

NY United Health Services

Telephone Operator

Binghamton, NY · On-site

$17.05 - $22.17/hr

Position Overview United Health Services (UHS) is seeking a courteous and dependable Telephone Operator to manage incoming and outgoing calls, provide information, and connect patients, families, and ...

Grady Health System

Telephone Operator

Grady, AR

$14.75 - $18.25/hr

The Telephone Operator answers and routes all incoming calls to requested areas (unless restricted by Grady Health System Policy). Locates personnel and house staff by public address system, pagers ...

New

UPMC Senior Communities

Telephone Operator

Somerset, PA · On-site

$18.59 - $27.96/hr

You may assist with training new telephone/switchboard operators. Qualifications: * High school graduate or equivalent. * 1 year of experience answering and processing calls through automated phone ...

The US Oncology Network

Telephone Operator

Frederick, MD · On-site

$18.31 - $21.51/hr

... operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment ...

The US Oncology Network

Telephone Operator

Tigard, OR · On-site

$17.40 - $25.22/hr

We're hiring a Telephone Operator who will work out of our West Cancer Clinic in Tigard, OR! In this role, you'll support our clinics by serving as the first point of contact for our patients. While ...

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Telephone Operator information

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How much do telephone operator jobs pay per hour?

As of May 29, 2026, the average hourly pay for telephone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telephone Operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

How does a Telephone Operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What does a Telephone Operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

More about Telephone Operator jobs
What cities are hiring for Telephone Operator jobs? Cities with the most Telephone Operator job openings:
What are the most commonly searched types of Telephone Operator jobs? The most popular types of Telephone Operator jobs are:
What states have the most Telephone Operator jobs? States with the most job openings for Telephone Operator jobs include:
What job categories do people searching Telephone Operator jobs look for? The top searched job categories for Telephone Operator jobs are:
What are popular job titles related to Telephone Operator jobs? For Telephone Operator jobs, the most frequently searched job titles are:
Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in the United States as of May 2026, with employment types broken down into 43% Full Time, 55% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.
Telephone Operator

Telephone Operator

The US Oncology Network

Saint Paul, MN • On-site

$19.50 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

US Oncology rating

7.4

Company rating: 7.4 out of 10

Based on 104 frontline employees who took The Breakroom Quiz

247th of 864 rated healthcare providers

Job description

Overview

Are you ready to take the next step in your professional journey? At Minnesota Oncology, we believe that our people are our greatest asset, and we are committed to fostering a diverse and inclusive workplace where everyone can thrive. We are constantly on the lookout for talented individuals who are passionate, driven, and eager to make a difference.

Come join this dynamic team who is passionate about providing exceptional care to our patients.

Why Work for Us?

We offer a competitive benefits package that includes - 

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Generous Paid Time Off (PTO)
  • Company-paid Short-term and Long-term Disability Coverage
  • 401k plan with company contribution
  • Wellness program that rewards you practicing a healthy lifestyle
  • Tuition Reimbursement
  • Employee Assistance Program and Discount Program to some of your favorite retailers 
  • Free Parking
  • Career Growth and Development
  • Supportive Team and Resources

Responsibilities

SCOPE:

Under direct supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

  • Courteously and efficiently answers all incoming calls and connects callers with the correct extension.

  • Takes and relays messages in an accurate and timely manner.

  • Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.

  • Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.

  • Provides a pleasant and helpful phone contact for callers.

  • Responsible for opening and closing the switchboard.

  • Responsible for the in-house paging system.

  • Performs clerical duties as assigned to maintain workflow in the department.

SALARY LEVEL:

$19.50-$25.00/hour


Qualifications
  • High school diploma or equivalent required.
  • Position is entry level and requires 0-3 years’ experience, preferably in a medical office setting.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.

The US Oncology Network is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. 

Qualifications:
  • High school diploma or equivalent required.
  • Position is entry level and requires 0-3 years’ experience, preferably in a medical office setting.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.

The US Oncology Network is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. 

Education:UNAVAILABLEEmployment Type: FULL_TIME

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