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Telephone Operator Jobs (NOW HIRING)

Blue Delta Technologies

Telephone Operator

Albany, NY · On-site

$18.04 - $23.13/hr

Telephone Operator Albany, NY Part-time Days Rotational Weekend and Holidays required Pay: $18.04 plus $5.09 (health and wellness) EDUCATION AND QUALIFICATIONS: * The Candidate should possess High ...

Pencor Services

Telephone Operator

Palmerton, PA · On-site

$13/hr

Palmerton Telephone 3-day Flex WFH Shifts: Must be willing and able to work the 1st, 2nd and 3rd Shift Rotation Schedule (includes weekends and holidays) A friendly and reliable Telephone Operator is ...

Pencor Services

Telephone Operator

Palmerton, PA · On-site

Palmerton Telephone 3-day Flex WFH Shifts:Must be willing and able to work the 1st, 2nd and 3rd Shift Rotation Schedule (includes weekends and holidays) A friendly and reliable Telephone Operator is ...

University Hospitals

Telephone Operator

Shaker Heights, OH · On-site

$15.50 - $19.50/hr

* The Telephone Operator works in a call center environment, where all the work is done by phone and computer with internal and external customers across the University Hospitals (UH) Health System.

Waterbury Hospital

Telephone Operator

Middlebury, CT · On-site

$16.25 - $20.25/hr

The Telephone Operator is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a ...

Waterbury Hospital

Telephone Operator

Middlebury, CT

$16.25 - $20.25/hr

The Telephone Operator is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a ...

The US Oncology Network

Telephone Operator

Eugene, OR · On-site

$19 - $27.18/hr

Overview Telephone Operator Willamette Valley Cancer Institute is seeking a Telephone Operator to join their administrative team at the Central Business Office in Eugene, OR. This role involves ...

Iowa Digestive Disease Center

Telephone operator

Clive, IA · On-site

$15.25 - $19/hr

Patient Services Representative (Telephone Operator) Location: Main Clinic Positions Available: 1 We are seeking two dependable, patient-focused Patient Services Representatives to support our ...

Pencor Services, Inc.

Telephone Operator

Palmerton, PA · On-site

$13/hr

Palmerton Telephone 3-day Flex WFH Shifts:Must be willing and able to work the 1st, 2nd and 3rd Shift Rotation Schedule (includes weekends and holidays) A friendly and reliable Telephone Operator is ...

The US Oncology Network

Telephone Operator

Eugene, OR

$19 - $27.18/hr

Overview Telephone Operator Willamette Valley Cancer Institute is seeking a Telephone Operator to join their administrative team at the Central Business Office in Eugene, OR. This role involves ...

Veterans Health Administration

Telephone Operator

Tampa, FL · On-site +1

$37K - $47K/yr

The incumbent will work with a team of telephone operators to ensure 24/7 switchboard coverage. As the first point of contact for most callers, plays a critical role in providing excellent customer ...

UPMC Somerset

Telephone Operator

Somerset, PA · On-site

$13.50 - $17/hr

You may assist with training new telephone/switchboard operators. * High school graduate or equivalent. * 1 year of experience answering and processing calls through automated phone system or 1 year ...

The US Oncology Network

Telephone Operator

Saint Paul, MN · On-site

$19.50 - $25/hr

Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment ...

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All JobsTelephone Operator Jobs

Telephone Operator information

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$9

$17

$25

How much do telephone operator jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for telephone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What does a Telephone Operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

How do I become a phone operator?

To become a telephone operator, you typically need a high school diploma or equivalent and good communication skills. On-the-job training is common, and familiarity with phone systems or switchboards can be helpful; some positions may require basic computer skills or customer service experience.

Do telephone operators still exist?

Telephone operators were once essential for connecting calls manually, but their role has largely been replaced by automated switching systems and digital technology. Today, the job is rare and typically found in specialized or legacy environments, with most communication handled by automated systems and customer service representatives using computers and telephony tools.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

Do landlines still have an operator?

Telephone operators were once essential for connecting calls on landline networks, but their role has largely been phased out with the advent of automated dialing and digital switching systems. Today, most landline calls are handled automatically, and the job of a telephone operator is rare or obsolete in modern telecommunications environments.

How does a Telephone Operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What are the key skills and qualifications needed to thrive as a Telephone Operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

What is the role of a Telephone Operator?

A Telephone Operator is responsible for connecting calls, providing information, and assisting callers in reaching the correct person or department. They often use switchboards or computerized systems and require good communication and customer service skills. The role may involve handling emergency calls and maintaining call logs.
More about Telephone Operator jobs
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What job categories do people searching Telephone Operator jobs look for? The top searched job categories for Telephone Operator jobs are:
What are popular job titles related to Telephone Operator jobs? For Telephone Operator jobs, the most frequently searched job titles are:
Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 76% Full Time, 18% Part Time, 2% Contract, and 2% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Telephone Operator

Blue Delta Technologies

Albany, NY • On-site

$18.04 - $23.13/hr

Part-time

Posted 6 days ago

Job description

Description:

Telephone Operator

Albany, NY

Part-time Days

Rotational Weekend and Holidays required

Pay: $18.04 plus $5.09 (health and wellness)


EDUCATION AND QUALIFICATIONS:

  • The Candidate should possess High School Diploma or equivalent

MINIMUM REQUIRED SKILLS/EXPERIENCE:

  • The Candidate must have 1 -2 years of experience as Telephone Operator
  • The Candidate must be able to assume the responsibility for placing a variety of special long distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization.
  • The Candidate must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work conditions.

POSITION OVERVIEW

  • The Candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number.
  • The Candidate shall respond to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
  • The Candidate shall collect relevant caller data to assist with measurement, tracking and reporting activities.
  • The Candidate shall track inquires, questions and answers and provide resolution.
  • The Candidate must be familiar with the Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, and other similar situations.
  • The Candidate must be able to Speak Clearly and in a Proper Tone So As To Be understood in all capacities.
  • The Candidate shall maintain and update Various On-Call Schedules.
  • The Candidate shall operate monitor and respond to fire and smoke alarms.
  • The Candidate shall provide directory information for both internal and external caller through computer system
  • The Candidate should have ability to handle busy switchboard and emergency situations.
  • The Candidate should provide best customer service at all times while using good discretion and judgment.
  • The Candidate shall perform Other Duties as Assigned or Directed to Ensure Smooth Operation of the Department.
Requirements: