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Telephone Operator Jobs in Houston, TX (NOW HIRING)

Jim Adler and Associates

Bilingual Operator

Houston, TX · On-site

$16.50 - $22/hr

As a telephone operator, you are the voice and ears of our company. You will answer, direct (transfer), and keep record of ALL incoming calls. Since our operators are the first voice of contact for ...

Benchmark

Hotel Front Desk/AYS Agent

Houston, TX

$13.50 - $17.25/hr

As a "At Your Service" Telephone Operator, you are responsible for promptly answering to guests questions over the phone and take in-room dining orders. This role involves using professional ...

Fort Bend ISD

Police Telecom Operator

Stafford, TX · On-site

$16 - $22.25/hr

Job Overview The Police Telecom Operator will perform responsible radio communications work ... Ability to communicate clearly and concisely, both orally and in writing, including telephone and ...

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All JobsTelephone Operator JobsTelephone Operator Jobs in Houston, TX

Telephone Operator information

See Houston, TX salary details

$8

$17

$24

How much do telephone operator jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for telephone operator in Houston, TX is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.61 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000 in recent years. Wages varied based on experience, location, and the complexity of the calls handled, with some operators earning higher salaries in urban areas or with specialized skills.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with telephone systems and customer service is beneficial; some positions may require basic computer skills.

What is the role of a telephone operator?

A telephone operator is responsible for connecting calls, assisting callers, and managing communication systems in organizations or telephone exchanges. They often use switchboards or automated systems and require good communication and technical skills to handle inquiries efficiently.

What are the most commonly searched types of Telephone Operator jobs in Houston, TX?

The most popular types of Telephone Operator jobs in Houston, TX are:

What are popular job titles related to Telephone Operator jobs in Houston, TX?

For Telephone Operator jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Telephone Operator jobs in Houston, TX look for?

The top searched job categories for Telephone Operator jobs in Houston, TX are:

What cities near Houston, TX are hiring for Telephone Operator jobs?

Cities near Houston, TX with the most Telephone Operator job openings:

Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in Houston, TX as of August 2026, with employment types broken down into 45% Full Time, 51% Part Time, 2% Temporary, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $35,475 per year, or $17.1 per hour.

Bilingual Operator

Houston, TX • On-site

Jim Adler and Associates
See more jobs at Jim Adler and Associatesexternal

$16.50 - $22/hr

Full-time

Re-posted 1 hour ago

Job description

Description:

We are a personal injury law firm in the Houston Galleria area, seeking a BILINGUAL telephone operator to join our team. Our team of operators answers calls for all (4) of our offices.


As a telephone operator, you are the voice and ears of our company. You will answer, direct (transfer), and keep record of ALL incoming calls.


Since our operators are the first voice of contact for people calling our firm, it is imperative that you have the following skill-set and characteristics:


- Ability to speak and project clearly and distinctly, with a friendly confident tone

- Ability to use listening skills to put callers at ease and obtain accurate and complete information

- Ability to stay calm, cool, and collected -- with a good sense of humor

- Ability to multi-task and handle multiple phone calls at one time

- Ability to think outside the box and to anticipate the needs of callers and/or co-workers

- A professional and helpful demeanor

- Outstanding verbal and written communication skills

- Experience in a fast paced and deadline-driven setting (previous operator experience and customer service experience highly preferred

Requirements: