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Telephone Operator Jobs in Naples, FL (NOW HIRING)

United Surgical Partners

PACU RN

Naples, FL · On-site

Under the direct supervision of the Pre-Op/PACU manager, the PACU nurse is responsible for ... Works on computer, uses telephone. * Intermittent physical mobility/activity including walking ...

Vanderbilt Beach Resort

Front Desk Clerk

Naples, FL · On-site

$13.25 - $16.25/hr

The Part-Time Front Desk Clerk is responsible for operating the hotel's front desk, handling guests in person and by telephone, and checking guests in and out. HOURS/DAYS This position requires ...

Domino's Pizza

Customer Service Rep(03816)

Naples, FL · On-site

$16 - $21.75/hr

Operating all equipment. * Stocking ingredients from delivery area to storage, work area, walk-in cooler. * Preparing products * Receiving and processing telephone orders. * Taking inventory and ...

Domino's

Customer Service Rep(03816)

Naples, FL · On-site

$16 - $21.75/hr

Operating all equipment. * Stocking ingredients from delivery area to storage, work area, walk-in cooler. * Preparing products * Receiving and processing telephone orders. * Taking inventory and ...

WeDriveU

Dispatcher

Naples, FL · On-site

$20.78/hr

Maintains high compliance to dispatch standard operating procedures * Handles customer concerns and ... Use office machines (fax, scanner, copier, zip drive, telephone system) * Efficiency in using ...

WeDriveU

Dispatcher

Naples, FL · On-site

$20.78/hr

Maintains high compliance to dispatch standard operating procedures * Handles customer concerns and ... Use office machines (fax, scanner, copier, zip drive, telephone system) * Efficiency in using ...

Home Team Pest Defense- FL

Be Seen First

Customer Experience Representative

Naples, FL · On-site

$18/hr

Conduct telephone conversations with customers about issues surrounding their service in a professional manner * Enter service-related notes in system software * Provide general marketing information ...

Environmental Pest Service

Lawn Service Technician

Naples, FL · On-site

$16.25 - $20.75/hr

... and operated for more than 50 years, Bug Out has become ingrained into the community and is now ... Must have excellent written and verbal communication, with particular emphasis during telephone ...

Environmental Pest Service

Pest Service Technician

Naples, FL · On-site

$17.25 - $22.25/hr

... and operated for more than 50 years, Bug Out has become ingrained into the community and is now ... Must have excellent written and verbal communication, with particular emphasis during telephone ...

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All JobsTelephone Operator JobsTelephone Operator Jobs in Naples, FL

Telephone Operator information

See Naples, FL salary details

$8

$16

$23

How much do telephone operator jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for telephone operator in Naples, FL is $16.82, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.32 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000 in recent years. Wages varied based on experience, location, and the complexity of the calls handled, with some operators earning higher salaries in urban areas or with specialized skills.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with telephone systems and customer service is beneficial; some positions may require basic computer skills.

What is the role of a telephone operator?

A telephone operator is responsible for connecting calls, assisting callers, and managing communication systems in organizations or telephone exchanges. They often use switchboards or automated systems and require good communication and technical skills to handle inquiries efficiently.

What are the most commonly searched types of Telephone Operator jobs in Naples, FL?

The most popular types of Telephone Operator jobs in Naples, FL are:

What cities near Naples, FL are hiring for Telephone Operator jobs?

Cities near Naples, FL with the most Telephone Operator job openings:

Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in Naples, FL as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 100% In-person job distribution, with an average salary of $34,987 per year, or $16.8 per hour.

Switchboard Operator

Physicians Regional Medical Center - Pine Ridge

Naples, FL

$14.25 - $18/hr

Full-time

Posted 5 days ago

Job description

Job Description Job Summary
The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.
Essential Functions
  • Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
  • Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
  • Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
  • Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
  • Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
  • Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
  • Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
  • Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
  • Performs other duties as assigned.
  • Maintains regular and reliable attendance.
  • Complies with all policies and standards.
Qualifications
  • 0-2 years of experience in customer service, call center, or healthcare setting required
  • 1-2 years of switchboard experience preferred
Knowledge, Skills and Abilities
  • Proficient in operating switchboard or telecommunications equipment.
  • Excellent verbal communication and customer service skills.
  • Ability to manage high call volumes in a calm and professional manner.
  • Strong organizational skills with attention to detail.
  • Capable of handling emergency communication processes effectively.
  • Knowledge of hospital policies, codes, and procedures is a plus.

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